Wireless Terminal Service Activation via Automatic Server Communication
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Solution Overview
Problem
Customers face difficulties in activating and configuring wireless terminal services due to complex manual processes and lack of awareness about available services, leading to missed savings opportunities and inconvenient self-discovery or reliance on representatives.
Innovation Solution
A method and system where a wireless terminal automatically communicates with a server to identify available services, downloads necessary application programs, and provides user guidance for setup, allowing users to easily activate and configure services without manual dialing or extensive user interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual activation methods (dialing numbers, accessing websites, store representative setup) are used, then service activation can be achieved, but the process is complex and inconvenient for customers
Solution Approach 1:
The wireless terminal automatically performs service activation without requiring customer intervention. The terminal sends identification information to the server, receives service information, displays available services, and enables customers to select and activate services through simple user interface interactions, eliminating the need for manual dialing or representative assistance
Solution Approach 2:
The server pre-determines and prepares service information based on customer identification information before the customer needs to activate services. The terminal automatically initiates communication and receives pre-processed service lists, reducing the activation process to simple selection rather than complex manual configuration
2Productivity
If customers manually discover and activate services, then they can access available features, but it requires significant time and effort for self-discovery
Solution Approach 1:
The server performs preliminary determination of available services based on customer identification information before the customer needs to activate them. The terminal receives and displays pre-processed service information, eliminating the time-consuming self-discovery process and enabling rapid service activation
Solution Approach 2:
The system provides feedback to the customer by displaying relevant service information on the terminal based on their identification data. This feedback mechanism guides customers to available services without requiring them to search or discover them independently, significantly reducing activation time
3Adaptability or versatility
If customers are not provided with service information proactively, then the system remains simple, but customers miss out on available services and savings opportunities
Solution Approach 1:
The server performs preliminary determination of available services and prepares customized service information based on customer identification data before the customer needs to activate services. This ensures customers are presented with relevant service options and savings opportunities without requiring active searching or awareness
Solution Approach 2:
The system automatically provides service information to customers based on their identification data without requiring manual intervention or active customer engagement. The terminal displays relevant services and the customer can activate them through simple interactions, ensuring no service opportunities are missed
Data Source
AI summary
A method and apparatus for setting a wireless terminal for a service are disclosed. The wireless terminal automatically sends identification information to a server by dialing a predetermined number. Upon receiving the identification information, the server finds customer information corresponding to the identification information, and determines one or more services which are available on the wireless terminal. The server sends service information indicating the available services. The wireless terminal displays a list of the available services, and upon detecting a selection of an available service, sends a request to transfer an application program for setting up the selected service to the server. The wireless terminal executes the downloaded application program and displays guidance for setting up the available service. In response to user inputs based on the displayed guidance, the selected service is activated and set-up in the wireless terminal.