Document Work Instruction Display System for Process Automation
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Solution Overview
Problem
When a requester transmits a document for editing or approval without providing information about the required work process, the worker must manually select a suitable process from the available options, reducing convenience and increasing the effort required.
Innovation Solution
An information processing system that includes a reception function to receive an instruction section from the requester and a processing function to display this instruction section on the worker's screen, allowing the worker to perform the appropriate process on the document.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If the requester transmits only the target document without providing work process information, then the transmission process is simple and fast, but the worker must manually select and execute the appropriate process from multiple options, increasing the time and effort required
Solution Approach 1:
The requester performs preliminary action by attaching the instruction section to the target document before transmission. This instruction section pre-specifies the work process type and parameters, so that when the worker receives the document, the appropriate process is already determined and displayed on the work screen, eliminating the need for the worker to manually select from multiple options.
2Ease of operation
If the worker manually selects the appropriate process from available options, then the system maintains flexibility and adaptability, but the convenience and efficiency of the worker is reduced due to the additional selection effort
Solution Approach 1:
The system performs self-service by automatically displaying the appropriate work process on the work screen based on the instruction section attached to the document. The worker simply needs to execute the process that is already presented, without needing to manually search through or select from multiple available processes, thus improving ease of operation and reducing time loss.
3Adaptability or versatility
If the system provides multiple process options for the worker to select, then the system is versatile and adaptable to different work needs, but the interface complexity and trouble taken by the worker increases
Solution Approach 1:
The requester performs preliminary action by specifying the required work process and attaching the instruction section to the document. This pre-specification ensures that the system can maintain versatility by supporting multiple process types, while the interface complexity is reduced because the appropriate process is automatically identified and displayed based on the attached instruction section, rather than requiring the worker to navigate through multiple options.
Data Source
AI summary
An information processing system includes: a reception function of receiving, from a requester, a first instruction section that is used to provide an instruction for a process related to work when a target document to be worked on is transmitted; and a processing function of displaying the first instruction section received from the requester on a work screen on which a worker performs the process related to the work on the target document.