Work Routing Server for Social Network Resource Matching
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing systems lack an efficient method to route work effectively within web-based social networks to resources that possess the necessary capabilities to service specific work requests.
Innovation Solution
A method and system that utilize a work-routing server to determine the type of work, identify relevant capabilities, and route work requests to suitable resources within a social network by processing work requests and consulting databases and work routing plans to select the most appropriate resource.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If work requests are routed without capability matching, then routing speed is improved, but service quality deteriorates
Solution Approach 1:
The system performs preliminary capability assessment and resource qualification before work requests arrive. Resources are pre-evaluated and stored in the resource database with their capabilities, skills, and availability status, so that when work requests come in, the system can quickly match them without real-time analysis delays
Solution Approach 2:
The patent introduces a work-routing server as an intermediary between services and resources. This mediator contains a resource database and routing logic that automatically matches work requests with suitable resources based on capabilities, eliminating the need for direct service-resource negotiation and speeding up the routing process while maintaining quality
2Measurement precision
If comprehensive capability assessment is performed, then resource matching accuracy is improved, but processing time increases
Solution Approach 1:
The system pre-assesses and stores resource capabilities, skills, and qualifications in the resource database before work requests arrive. This preliminary action allows comprehensive capability assessment to be done once during resource registration, rather than repeatedly for each work request, thus maintaining high matching accuracy while minimizing processing time per request
Solution Approach 2:
The patent implements differentiated capability assessment where resources are evaluated on specific dimensions relevant to their role (e.g., technical skills for developers, communication skills for customer service). This localized quality assessment focuses computational resources on relevant attributes, improving matching accuracy for specific work types without unnecessarily processing all possible capability dimensions
3Adaptability or versatility
If multiple social networks are searched for resources, then resource availability is improved, but system complexity increases
Solution Approach 1:
The work-routing server implements a universal resource database that can store and manage resources from multiple social networks through a standardized interface. This multi-functional database can handle different network formats and structures uniformly, allowing the system to search across multiple networks without creating separate handling logic for each network, thus improving resource availability while controlling complexity
Data Source
AI summary
An exemplary method for routing work to resources in a web-based social network comprises determining a type of work in a work request from a service, determining at least one relevant capability for servicing the work request based on the type of work, determining, from a plurality of social networks, at least one resource in a social network having the relevant capability, and enabling the service to route work related to the work request to the at least one resource.