Work Support Notifications with Extracted Reaction Requests
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Solution Overview
Problem
Existing systems fail to clearly notify users of the reactions they are requested to perform in mention-based communications, requiring users to read the entire post, which is inefficient and prone to oversight.
Innovation Solution
A work support system that determines if a mention designates an addressee and requests a reaction, providing separate notifications for reactions, ensuring users are aware without reading the entire post.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users read the body text of posts to understand requested reactions, then they can accurately identify what reactions are requested, but it requires a lot of effort and time from users
Solution Approach 1:
The patent extracts the reaction request information from the post body and displays it separately in the notification. The notification includes a reaction icon and reaction name that are taken out from the original post content, allowing users to see what reaction is requested without reading the entire post body.
Solution Approach 2:
The notification is segmented into distinct components: the mention information, the reaction icon, the reaction name, and the post preview. This segmentation allows users to quickly identify the reaction request without processing the entire post content.
2Reliability
If users read all posts to identify reaction requests, then they can ensure no requests are overlooked, but it increases the effort required and reduces efficiency
Solution Approach 1:
The patent uses visual differentiation through icons and formatting to make reaction requests stand out. The reaction icon and name are displayed prominently in the notification, creating a visual cue that draws users' attention to the specific action required.
Solution Approach 2:
By extracting and displaying the reaction request information separately in the notification, the system ensures users can identify requests reliably without having to process the entire post body, thus maintaining reliability while reducing effort.
3Device complexity
If the system notifies users of mentions without highlighting reaction requests, then the notification system remains simple, but users may overlook the reaction requests among many notifications
Solution Approach 1:
The system uses visual elements such as reaction icons and distinct formatting to highlight reaction requests within notifications. This makes the notifications more visually distinctive and helps users quickly identify which notifications contain action requests.
Solution Approach 2:
The patent adds a new dimension to the notification by including visual icons and structured formatting beyond simple text. This dimensional enhancement helps users distinguish reaction request notifications from regular mention notifications without significantly increasing system complexity.
Data Source
AI summary
Provided is a work support system including at least one processor configured to: acquire posted data relating to a post in the work support system; determine, based on the posted data, whether a mention designating an addressee and reaction information relating to a reaction the addressee is requested to perform has been made; and request the addressee to perform the reaction when it is determined that the mention has been made.