Automated Worker Skill Matching for Repair Crew Assembly
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
In large organizations, managing unscheduled repair jobs is challenging due to the difficulty in quickly assembling a suitable work crew with the right skill levels and locations, as supervisors often struggle to track worker skills, schedules, and locations in real-time.
Innovation Solution
A system and method that determine the skill level requirement for a repair job, use a processor to select the appropriate worker based on skill level and location, and notify the selected worker to respond to the event, utilizing a computer-readable storage medium with program code to implement this process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If a supervisor manually tracks and assigns workers to repair jobs, then worker skill levels and schedules can be monitored, but the time required to assemble a suitable work crew increases significantly
Solution Approach 1:
The patent replaces the manual mechanical tracking system with an automated computer-based information system that automatically monitors worker skill levels, locations, and schedules, and electronically assigns workers to repair jobs, thereby eliminating the time-consuming manual coordination process while maintaining precise tracking capabilities
Solution Approach 2:
The patent introduces a computer-based information system as an intermediary between supervisors and workers, which automatically matches worker qualifications with repair job requirements and coordinates assignments, resolving the contradiction by providing both precise tracking and rapid deployment through automated mediation
2Adaptability or versatility
If a supervisor maintains detailed records of all workers' skills and schedules, then appropriate workers can be selected for specific repair jobs, but the complexity of managing this information increases
Solution Approach 1:
The patent replaces complex manual information management with an automated computer-based system that electronically stores and processes worker skill and schedule data, automatically matching workers to repair jobs based on predefined criteria, thereby maintaining high selection accuracy while eliminating manual management complexity
Solution Approach 2:
The patent creates an electronic copy of worker information databases that can be rapidly queried and processed by the computer system, allowing accurate worker selection without the burden of managing physical records, thus reducing information management complexity while preserving selection versatility
3Ease of operation
If workers are notified through traditional communication methods, then the selected worker receives the assignment, but the response time for urgent repair jobs is delayed
Solution Approach 1:
The patent replaces traditional communication methods with an automated electronic notification system that immediately transmits repair job assignments to selected workers through electronic devices, dramatically reducing notification time while maintaining ease of operation through automated message delivery
Data Source
AI summary
A system and method for responding to an event is disclosed. A skill level requirement for a worker to respond to the event is determined using a processor. The processor selects a worker to respond to the event based on a skill level and a location of the worker with respect to the event. The processor sends a notification to the selected worker to respond to the event.