Workflow-Based Communication Channels for Enterprise Message Routing
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Solution Overview
Problem
Existing corporate communication systems, such as email and social media-based tools, fail to efficiently route messages in large organizations due to reliance on individual judgment, leading to overwhelming noise and ineffective communication channels.
Innovation Solution
An intelligent automated system that generates communication channels based on critical entities or objects moving through the organization's workflow, integrating human communication with the workflow, and automatically identifying pivot points for optimal communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If email is used for corporate communication, then individual users can send messages to any other user, but nearly 85% of all email is considered spam and the system becomes ineffective as organization size grows
Solution Approach 1:
The patent introduces a message router as an intermediary component that sits between senders and recipients. This router analyzes message content, sender reputation, and recipient preferences to filter and route messages appropriately, blocking spam before it reaches inboxes and ensuring relevant messages are delivered, thus resolving the contradiction between communication flexibility and signal-to-noise ratio
Solution Approach 2:
The system implements feedback mechanisms where recipients can mark messages as spam or relevant, and the router learns from these responses to improve future routing decisions. This feedback loop enables the system to adapt to individual preferences and organizational communication patterns, maintaining versatility while reducing noise over time
2Ease of operation
If email routing relies on individual judgment, then users can route messages based on personal assessment, but efficient routing becomes virtually impossible as the size of the organization grows
Solution Approach 1:
The patent replaces the manual, human-based routing mechanism with an automated electronic message router that uses algorithms to analyze message content, sender identity, and recipient preferences. This substitution of mechanical (human) routing with automated system routing enables the organization to scale efficiently without proportionally increasing routing complexity or time requirements
Solution Approach 2:
The message router operates autonomously, making routing decisions based on pre-configured rules and learned patterns without requiring individual user intervention for each message. The system serves itself by automatically filtering, routing, and managing communication flow, freeing users from the burden of manual message routing while maintaining high productivity
3Ease of operation
If social media tools are used for corporate communication, then recipients can choose which types of messages to receive, but the process of finding a proper model for communication channel creation is impossible in modern organizations
Solution Approach 1:
Instead of having users create communication channels around themselves (as in social media models), the patent inverts the approach by having the message router organize communication around message topics and recipients' preferences. The system automatically creates virtual channels based on message content analysis rather than requiring users to manually structure communication pathways, thereby reducing complexity while maintaining user control
Data Source
AI summary
A system for establishing channelized communications and resource management for an organization. The system includes: a processor of a channel server node connected to an organization network; a memory on which are stored machine-readable instructions that when executed by the processor, cause the processor to: monitor the at least one organization network to collect analytics data, process the analytics data to identify nodes and associated pivot objects of the at least one organization network, workflow-related communication records of the at least one organization network to retrieve workflow communication data, and generate at least one communication channel configured to connect the nodes and the associated pivot objects based on the workflow communication data.