Information Processing Workflow Support for Error-Prone Data Input
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Solution Overview
Problem
Conventional workflow systems face challenges in reducing errors when inexperienced users input data, as manual checks are inefficient in mitigating these errors.
Innovation Solution
An information processing device that collects execution history information to identify items prone to errors, and provides attention calling notices and adjusted workflow settings to support users in reducing input errors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual check processes are used by succeeding workers, then input errors can be detected, but the workflow efficiency decreases and the process becomes complex
Solution Approach 1:
The system enables drafters to perform self-checks by displaying execution history information and errorprone item information directly to them. This allows users to independently identify and correct their own input errors without requiring manual verification by succeeding workers, thus maintaining reliability while improving workflow efficiency
Solution Approach 2:
The system implements a feedback mechanism where execution history information and errorprone item information are provided back to the draftr. This feedback loop enables users to learn from past errors and improve their input accuracy, reducing the need for manual checks while maintaining high detection capability
2Reliability
If manual check processes are implemented, then input errors can be detected, but the time required for workflow increases
Solution Approach 1:
The system performs preliminary error detection by analyzing execution history information and identifying errorprone items before the document reaches succeeding workers. By preparing and displaying this information in advance to the draftr, the system enables early error correction, thereby maintaining detection capability while reducing the time spent on subsequent manual checks
Solution Approach 2:
Drafters use the displayed errorprone item information to independently identify and correct their own errors without requiring time-consuming manual verification by other workers. This self-service approach maintains high error detection capability while significantly reducing workflow time
3Reliability
If work support processes are added for inexperienced users, then input errors are reduced, but the device complexity increases
Solution Approach 1:
The system applies work support processes selectively based on user experience level. Execution history information and errorprone item information are displayed only to inexperienced users who need assistance, while experienced users can work without these additional displays. This localized approach improves input accuracy for those who need it while minimizing the added complexity
Solution Approach 2:
The system provides adaptive support where inexperienced users can access execution history and errorprone item information to independently improve their input accuracy. This self-service capability reduces errors without requiring complex automated intervention systems, thereby improving reliability while limiting the increase in system complexity
Data Source
AI summary
According to at least one embodiment, an information processing device includes one or more processors. The one or more processors acquire execution history information of a workflow. The one or more processors determine an item for which work support is to be performed based on the execution history information. The one or more processors perform a work support process for the item.