Workflow Insight Engine for Software Interaction Scoring
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Solution Overview
Problem
Current software tools lack effective methods to evaluate and improve software workflows, leading to inefficiencies and errors due to variations in user interactions with multiple software applications, resulting in limited data availability for summarizing gross statistical metrics.
Innovation Solution
A method and system for generating insights by scoring workflows based on quality, efficiency, complexity, and friction metrics, using a computer-implemented method to monitor user interactions, generate reports, and identify opportunities for automation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple software applications are used to perform workflow tasks, then functional versatility is improved, but workflow complexity and error potential increase
Solution Approach 1:
The patent creates a universal workflow management system that can handle multiple software applications through a single interface. The system provides common navigation, scoring, and evaluation capabilities that work across different applications, reducing the need for separate tools for each application while maintaining functional versatility.
Solution Approach 2:
The patent introduces an intermediary workflow management system that sits between users and multiple software applications. This intermediary layer provides standardized interaction patterns, navigation, and evaluation mechanisms, simplifying access to diverse applications without increasing workflow complexity.
2Productivity
If user interaction patterns are monitored and evaluated, then workflow quality and efficiency are improved, but data processing complexity increases
Solution Approach 1:
The patent implements self-service automation where the system automatically monitors, scores, and evaluates workflow interactions without requiring manual intervention. The automated scoring mechanisms and pattern recognition systems process data independently, improving efficiency while managing complexity through automation rather than manual processes.
Solution Approach 2:
The patent establishes feedback loops where workflow interactions are continuously monitored, scored, and evaluated. The system provides feedback on workflow quality and efficiency metrics, enabling continuous improvement while managing data processing complexity through structured feedback mechanisms rather than unmanaged data accumulation.
3Measurement precision
If detailed workflow scoring and evaluation is implemented, then measurement precision is improved, but system complexity increases
Solution Approach 1:
The patent segments workflow evaluation into distinct scoring components and metrics. By breaking down complex workflow analysis into separate measurable elements, the system achieves precise evaluation while managing complexity through modular, organized scoring structures rather than monolithic evaluation systems.
Data Source
AI summary
A computer-implemented method is disclosed for generating insights for improving software workflows, where a workflow corresponds to a sequence of interactions of a user with one or more different user interface screens of software applications to perform a task. Attributes of the workflow associated with quality, efficiency and other attributes are measured by scoring aspects of the workflow and generating reports. The reports may also provide insights on opportunities to automate workflows.