Workflow Integration Platform for Disparate Software Services
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Solution Overview
Problem
Organizations face computational inefficiencies due to disparate software services with no interaction between them, leading to delays in processing information and non-optimal decision-making, as each service is often provided by different providers or implemented modularly, resulting in siloed IT systems.
Innovation Solution
A system and method for integrating intelligent insights into a workflow that combines electronic documents from multiple items, generating workflow data, and presenting item data along with descriptive, prescriptive, or predictive data simultaneously on a computing device, allowing for end-to-end visibility across the enterprise's data ecosystem.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple disparate software services are used from different providers, then service specialization and flexibility are improved, but system integration and communication efficiency deteriorate
Solution Approach 1:
The patent introduces a central software platform that acts as an intermediary between multiple disparate software services. This platform provides standardized integration interfaces and communication protocols, enabling specialized services from different providers to work together without direct point-to-point integration. The mediator resolves compatibility issues and streamlines data flow across the enterprise ecosystem.
Solution Approach 2:
The central software platform implements universal communication standards and standardized data exchange formats that work across all connected services. This multi-functional approach allows a single integration layer to handle diverse service types (CRM, ERP, marketing automation, etc.) from multiple providers, eliminating the need for custom integration logic for each service combination.
2Device complexity
If manual communication is performed across services, then system simplicity is maintained, but processing speed and decision-making efficiency deteriorate
Solution Approach 1:
The patent implements automated self-service communication mechanisms where the central software platform automatically exchanges data between connected services without requiring manual intervention. Services can autonomously publish and consume data through standardized interfaces, enabling rapid processing of business information and automated decision-making workflows while maintaining system simplicity through standardized protocols.
3Adaptability or versatility
If services are modular and selectively activated, then system flexibility and cost-efficiency are improved, but data connectivity and collaboration between services deteriorate
Solution Approach 1:
The patent maintains modular service architecture where individual software services can be selectively activated and deactivated based on business needs. Each service remains an independent, self-contained unit that can be configured and managed separately, allowing organizations to optimize costs and flexibility by activating only the services they currently need while maintaining the ability to connect to all services through the central platform.
Solution Approach 2:
The central software platform serves as a mediator that ensures continuous data connectivity between modular services. Even when services are selectively activated or deactivated, the platform maintains the integration framework and data exchange pathways, ensuring that information flows seamlessly between active services and that deactivated services can be reconnected without disrupting the overall system architecture.
Data Source
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AI summary
Techniques for providing strategic recommendations, links to actionable tasks, performance planning, and measurements in a workflow are provided. In one technique, electronic documents pertaining to multiple items that are managed by an online digital service are received. Based on processing the electronic documents, workflow data for the items are stored. The workflow data comprises multiple workflow data items, each indicating a status of a corresponding item of the multiple items. A request for item data associated with a particular item of the multiple items is received from a computing device. In response to receiving the request, the item data is retrieved and additional data that is generated by a computer system that is separate from the apparatus is retrieved. The additional data is one of descriptive data, prescriptive data, or predictive data. The item data and the additional data are presented simultaneously on a screen of the computing device.