System
A system using natural language processing to analyze consultation content and recommend experts addresses the challenge of identifying consultation demands, enabling efficient access to professional advice through online communication.
JP2025043681APending Publication Date: 2025-04-01SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2023151119
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-19
- Publication Date
- 2025-04-01
AI Technical Summary
Technical Problem
It is challenging to efficiently identify potential consultation demands and recommend appropriate experts before consulting, especially in areas like medicine, law, and taxation.
Method used
A system utilizing natural language processing technology to analyze consultation content and recommend experts based on the analysis, while also providing online communication tools for users to consult with recommended professionals.
Benefits of technology
The system effectively identifies consultation demands and recommends appropriate experts, facilitating efficient access to professional advice through online communication tools.
✦ Generated by Eureka AI based on patent content.
Abstract
To provide a system configured to analyze the contents of consultation which has not been advised by a specialist, using natural language processing technology, and recommend an appropriate specialist based on a result thereof.SOLUTION: In a data processing system, a data processing apparatus 12 and a smart device 14 are connected via a network 54. The system includes: means for receiving a demand for consultation which has not been advised by specialists; means for analyzing the contents of consultation and recommending an appropriate specialist; means for supporting communication between a user and a specialist; means for analyzing the contents of consultation which has not been advised by specialists, using natural language processing technology; and means for establishing on-line communication with the recommended specialist.SELECTED DRAWING: Figure 1
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