System
AI chatbots are used to generate optimal solutions for customer challenges by analyzing input and referencing past case data, addressing the challenge of finding appropriate solutions and providing insight into solution effectiveness.
JP2025045003APending Publication Date: 2025-04-02SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2023152867
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-20
- Publication Date
- 2025-04-02
AI Technical Summary
Technical Problem
Customers face challenges in finding the most appropriate solutions for their specific issues, as existing technologies lack the ability to provide tailored and effective solutions based on customer input.
Method used
The implementation of AI chatbots that receive customer input, analyze it, and generate the most optimal solution by referring to past case data, while also providing information on the effectiveness of the solution.
Benefits of technology
This approach enables customers to receive personalized and effective solutions to their challenges, with the added benefit of understanding the solution's effectiveness through provided data.
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Abstract
To provide a system.SOLUTION: A system includes means for showing optimal solutions to customer issues, means for receiving customer input and an AI chat bot for creating an optimal solution on the basis of the customer input.SELECTED DRAWING: Figure 1
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