Contact management system and method for managing contacts

The contact management system addresses the inefficiency in managing device-related contact information by using device status and counter availability to output the correct contact information, ensuring inquiries are directed to receptive counters.

JP7650791B2Active Publication Date: 2025-03-25HITACHI IND EQUIP SYST CO LTD
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Patent Information

Application Number
JP2021209019
Authority / Receiving Office
JP · JP
Patent Type
Patents
Current Assignee / Owner
Filing Date
2021-12-23
Publication Date
2025-03-25
Estimated Expiration
2041-12-23

AI Technical Summary

Technical Problem

Existing contact management systems for devices fail to efficiently manage and output the correct contact information for counters related to devices, often leading to inquiries being made to counters that cannot receive them.

Method used

A contact management system that integrates status information of devices, counter information, and contact information, using a specification unit to identify and output the contact information of counters that can receive inquiries based on device status and counter availability.

Benefits of technology

The system ensures that users are directed to counters that can receive inquiries, enhancing convenience and reducing the likelihood of contacting unavailable counters.

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Abstract

To provide a contact address management system which can properly manage a contact address of a contact window regarding equipment.SOLUTION: A system according to the present invention is provided with: an input unit for inputting device information capable of discriminating a device for use in making inquiry for the device; a specifying unit for specifying, based on contact window information of a device as a management target, a plurality of contact windows relating to the device of an inquiry target discriminated by the device information input by the input unit and for specifying, among the plurality of specified contact windows, a contact window capable of receiving the inquiry based on status information of the device as an inquiry target; and an output unit for outputting contact information of the contact window specified by the specifying unit.SELECTED DRAWING: Figure 1
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