Interactive query facilitation
The communication platform addresses the challenge of accessing missed virtual meeting information by employing generative AI for interactive querying, providing users with efficient access to relevant data through automated answers and follow-up questions.
WO2025071792A1 Publication Date: 2025-04-03ZOOM VIDEO COMM INC
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Patent Information
- Application Number
- PCT/US2024/042443
- Authority / Receiving Office
- WO · WO
- Patent Type
- Applications
- Current Assignee / Owner
- Priority Date
- 2023-09-25
- Filing Date
- 2024-08-15
- Publication Date
- 2025-04-03
AI Technical Summary
Technical Problem
Users face challenges in efficiently obtaining relevant information from missed virtual meetings, as they need to manually review chat histories or recordings, which is time-consuming and often yields incomplete information.
Method used
The implementation of a communication platform that utilizes generative AI models for answer generation and query suggestion, allowing users to interactively query virtual communication sessions and receive automated answers and follow-up questions.
Benefits of technology
This solution significantly reduces the time users spend retrieving information from virtual meetings by providing immediate answers and suggested queries, ensuring users obtain all relevant information efficiently.
✦ Generated by Eureka AI based on patent content.
Abstract
Example methods and systems for facilitating queries about a virtual communication session are provided. A communication platform receives an initial query about the virtual communication session from a user. The communication platform accesses virtual communication data associated with a virtual communication session. The communication platform generates an initial response to the initial query based on the virtual communication data using a first pre-trained generative artificial intelligence (AI) model. The communication platform generates a first set of follow-up queries based on the initial response using a second pre-trained generative AI model. The communication platform receives a selection of a first follow-up query out of the first set of follow-up queries. The communication platform provides a first response to the first follow-up query using the first pre-trained generative AI model.
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