Communication Link Routing with Response Validation

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Solution Overview

Problem

Existing communication systems face challenges in efficiently routing communications to the correct individual across various locations and devices, often connecting to passive answering devices instead of live recipients.

Innovation Solution

A method and system that connect communication links to multiple destinations, validate responses using voice recognition and touch-tone signals, and disconnect if responses are invalid, ensuring connections are established with active individuals.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If the system connects communication links to multiple destinations, then the coverage and accessibility are improved, but the complexity of validating and routing increases

Engineering Contradiction:

ImprovecoverageVSAvoidrouting complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system segments the validation process into distinct phases: connection establishment, response validation, and routing decision. Each destination is validated independently through separate response verification steps, allowing the system to manage multiple destinations without overwhelming complexity.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system implements feedback mechanisms where responses from destinations are validated and used to determine routing decisions. This feedback loop allows the system to adaptively select the correct destination based on validated responses, simplifying the overall routing complexity through structured decision-making.

Inventive Principle:

Principle #23Feedback

2Measurement precision

If the system validates responses from destinations, then the accuracy of routing is improved, but the time required for connection establishment increases

Engineering Contradiction:

Improverouting accuracyVSAvoidconnection time

Core Design Contradiction:

Measurement precisionVSLoss of time

Solution Approach 1:

The system performs preliminary validation actions by requesting and verifying responses from destinations before final routing decisions are made. This preliminary action ensures routing accuracy is achieved early in the connection process, preventing time-wasting corrections later.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The validation process is integrated continuously into the connection establishment sequence rather than being a separate batch operation. Useful validation actions occur concurrently with connection setup, maximizing efficiency while maintaining accuracy.

Inventive Principle:

Principle #20Continuity of useful action

3Reliability

If the system uses voice recognition and touch-tone signals for validation, then the reliability of identifying active individuals is improved, but the device complexity increases

Engineering Contradiction:

Improveidentification reliabilityVSAvoidvalidation mechanism complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The validation system uses universal validation mechanisms (voice recognition and touch-tone signals) that can identify active individuals across multiple device types and communication protocols. This multi-functionality approach maintains high identification reliability while avoiding the need for device-specific complex validation systems.

Inventive Principle:

Principle #6Universality (Multi-functionality)

4Adaptability or versatility

If the system connects to various devices and locations, then the versatility of communication is improved, but the difficulty of detecting and measuring availability increases

Engineering Contradiction:

Improvedevice compatibilityVSAvoidavailability detection

Core Design Contradiction:

Adaptability or versatilityVSDifficulty of detecting and measuring

Solution Approach 1:

The system uses standardized response validation protocols as intermediaries between the communication system and diverse devices. These protocols translate availability status from various device types into a unified validation format, making availability detection consistent across different devices and locations.

Inventive Principle:

Principle #24Intermediary (Mediator)

Applied Scientific Principles

This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.

Function Achieved in This Case

Ensures communication links are established with the correct individual, reducing the risk of connecting to answering machines and accommodating various devices and locations, enhancing communication efficiency and reliability.

Implementation Method 1

The response may be validated using a voice recognition protocol

Methodology Applied

Scientific EffectVoice recognition:

Implementation Method 2

The response may also be a touch-tone signal that is validated by the system

Methodology Applied

Scientific EffectTouch-tone signal detection:

Data Source

PatentUS8762541B2Systems and methods for routing a communications link

Publication Date: 2014.06.24 RINGCENTRAL INC

AI summary

Devices, systems and methods that route a communication link to a proper destination are disclosed. The method may include connecting the communication link to a first destination; requesting a response from the first destination; validating the response from the first destination; and disconnecting the communication link to the first destination if the response from the first destination is not valid. The method may also include connecting the communication link to a second destination; requesting a response from the second destination; and disconnecting the communication link to the second destination if the response from the second destination is not valid. The devices, systems and methods may provide hunt group, call center and conference call features as discussed later herein.