Device-Aware Communication Requests for Merchant Establishments
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing merchant devices, such as POS systems in retail and restaurant environments, often operate in isolation, lacking the ability to interoperate effectively, leading to inefficiencies in order management and operational processes within establishments.
Innovation Solution
Implementing techniques that enable robust interoperation between back-of-house (BOH) and front-of-house (FOH) devices through real-time communication sessions and intelligent routing based on device location, order associations, and contextual information, allowing for optimized communication and task management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If merchant devices operate in isolation, then device simplicity is maintained, but operational efficiency deteriorates
Solution Approach 1:
The patent introduces a communication session management system that acts as an intermediary between BOH and FOH devices. This system establishes and manages communication sessions, enabling devices to interact effectively without requiring complex direct integration between each device pair, thus improving operational efficiency while controlling complexity through standardized session management
Solution Approach 2:
The patent implements a universal communication framework that enables different types of merchant devices (BOH devices, FOH devices, mobile devices) to interoperate through a common session management protocol. This multi-functional approach allows various device combinations to communicate effectively, improving overall system productivity without requiring device-specific complex integration logic
2Speed
If real-time communication is implemented between devices, then order handling speed is improved, but system complexity increases
Solution Approach 1:
The communication session management system serves as a mediator that handles the complexity of real-time communication setup and management. It establishes sessions between devices, manages communication parameters, and coordinates data exchange, enabling fast order handling while centralizing communication complexity in a dedicated management layer rather than distributing it across all devices
Solution Approach 2:
The system establishes communication sessions in advance before actual order data needs to be exchanged. By pre-configuring communication channels and parameters, the system enables immediate high-speed data transfer when orders need to be communicated, without the overhead of establishing connections at the moment of need
3Measurement precision
If device location-based routing is implemented, then task management precision is improved, but information processing complexity increases
Solution Approach 1:
The session management system acts as an intermediary that handles location-based routing logic centrally. It receives location information, determines appropriate device routing based on predefined criteria, and directs communication sessions to the correct devices. This approach achieves precise task routing while concentrating routing complexity in the session management layer rather than requiring complex routing logic in each individual device
Data Source
AI summary
This disclosure describes, in part, techniques for enabling merchant devices to interoperate with one another in a more robust manner, such that overall operation and efficiency within a merchant establishment is improved. For instance, the techniques described herein may enable the intelligent routing of requests between devices within the merchant establishment based on real-time locations of the devices, which devices are associated with which orders, and the like.