Customer Communications TRIZ Cases
- NFC-Enabled Electronic Shelf Label for Personalized Dietary Alerts
An electronic shelf label system uses near field communication to deliver personalized product notifications directly to customer devices.
- Business Value Diagnostic Tool for CRM Investment Quantification
A diagnostic tool receives user-specified business challenges to identify relevant processes and recommend best practices.
- Electronic Book Display System Automatic Information Association
An electronic book display system automatically associates product information with evaluation and purchase data for unified screen presentation.
- Geolocation-Based Customer-Employee Interaction Platform
A geolocation platform connects customers with employee experts via mobile interfaces for real-time product inquiries and purchase facilitation.
- Digital Coupon Timing and Integrity Validation System
A digital coupon system specifies timing aspects and validates integrity through reference codes.
- Customized Item Self-Returns System Using Return-Trust Scores
A customized returns manager calculates per-user return-trust scores to authorize unassisted self-returns for eligible items.
- Navigation System Dynamic Store Routing for Crowdedness
A navigation system redirects vehicle passengers to less crowded stores within the same business group via mobile advertisements.
- Audio-Based Customer Identity Detection in Quick Service Ordering
Voice analysis extracts customer preferences during brief interactions, enabling personalized recommendations while maintaining privacy and service speed.
- Merchant Platform Real-Time Message Push via Long Connection
A merchant platform application maintains a persistent connection to receive system messages in real time without manual page refreshes.