Self-Service Confirmation System for Transaction Accuracy
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Solution Overview
Problem
In scenarios where product registration and settlement are performed through customer operation, there is a need to confirm certain details without encountering issues.
Innovation Solution
An information processing system that includes a reception unit for receiving inputs corresponding to predetermined confirmations after product registration is completed, allowing for settlement to be performed only after these confirmations are received, thereby ensuring smooth operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If product registration and settlement are performed through customer operation, then customer autonomy and service efficiency are improved, but the risk of errors or omissions in confirmation increases
Solution Approach 1:
The system displays a confirmation screen showing the list of registered products and total amount before settlement is completed. This preliminary action allows customers to review and verify their purchase details, ensuring accuracy while maintaining the efficiency of self-service operation.
2Reliability
If confirmation procedures are added before settlement, then reliability of the transaction is improved, but the time required for settlement increases
Solution Approach 1:
The confirmation process is designed as a self-service feature where customers independently review their own purchase details on the confirmation screen and proceed with settlement. This eliminates the need for staff intervention in the confirmation process, maintaining fast settlement while ensuring transaction accuracy through customer self-verification.
Data Source
AI summary
This information processing system has a reception unit and a settlement unit. The reception unit receives an input according to a predetermined confirmation after registering information of a commodity to be purchased by a customer has been finished by operation of the customer but before settlement for the commodity. The predetermined confirmation is required to be finished before settlement. After reception of the input according to the predetermined confirmation, the settlement unit makes settlement for the commodity. An operator of the input according to the predetermined confirmation is the customer if the confirmation is made by the customer and is a sales person if the confirmation is made by the sales person.