Mobile Voice Self Service via WAP Push for Local IVR Processing

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Solution Overview

Problem

Companies face high costs and limitations in providing Interactive Voice Response (IVR) services due to reliance on hosted environments and standard telephony technologies, especially with the increasing sophistication of mobile devices which can process more tasks independently.

Innovation Solution

Implementing a Mobile Voice Self Service (MVSS) system that moves VoiceXML browser components to mobile devices, enabling local processing of IVR applications and using WAP Push messages to deliver VoiceXML applications, thereby reducing hosting costs and enhancing user experience.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of manufacture

If IVR services are provided through hosted environments using standard telephony technologies, then service delivery is reliable and established, but costs are high and flexibility is limited

Engineering Contradiction:

Improvecost-effectivenessVSAvoidservice delivery reliability

Core Design Contradiction:

Ease of manufactureVSReliability

Solution Approach 1:

The patent implements self-service by enabling mobile devices to independently process IVR applications locally without requiring hosted environment infrastructure. The VoiceXML browser and application execution occur directly on the mobile device, eliminating the need for external hosting services while maintaining service functionality.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent extracts the VoiceXML browser and application processing capabilities from the hosted environment and relocates them to the mobile device. This extraction allows the core IVR functionality to operate independently on the device, reducing reliance on expensive hosted infrastructure while preserving service delivery.

Inventive Principle:

Principle #2Taking out (Extraction)

2Device complexity

If VoiceXML applications are processed locally on mobile devices, then hosting costs are reduced and flexibility is improved, but device complexity increases

Engineering Contradiction:

Improveprocessing architectureVSAvoidservice flexibility

Core Design Contradiction:

Device complexityVSAdaptability or versatility

Solution Approach 1:

The patent implements universality by designing the mobile device to perform multiple functions: it serves as both a communication device and a self-contained IVR processing platform. The VoiceXML browser and application execution capabilities enable the device to handle diverse IVR services locally, providing service flexibility without requiring separate hosted infrastructure for each application type.

Inventive Principle:

Principle #6Universality (Multi-functionality)

3Ease of operation

If mobile devices process IVR applications independently, then service flexibility and user experience are enhanced, but dependency on hosted environments is reduced

Engineering Contradiction:

Improveuser experienceVSAvoidhosted environment support

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The patent uses WAP Push messages as an intermediary mechanism to deliver VoiceXML applications to mobile devices. This intermediary approach allows seamless integration between web environments and mobile devices, enabling applications to be pushed from remote servers to local execution without requiring continuous connection to hosted environments, thus maintaining reliability while enhancing flexibility.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS10523738B1Passive outdial support for mobile devices via WAP push of an MVSS URL

Publication Date: 2019.12.31 WEST TECH GRP LLC

AI summary

A Mobile Voice Self Service (MVSS) system that may include an MVSS mobile device and a client system. The system may be used to provide passive outdial support for a mobile device via WAP Push of an MVSS URL. The MVSS mobile device may have various local applications such as a bootstrap application and an outdial application. The client system may include an application server to deliver an MVSS file to the MVSS mobile device.