Automatic Exchanges TRIZ Cases
- Automated Enterprise Number Verification via Return Call Signaling
A verification system initiates outbound calls from known origination numbers to validate enterprise number ownership through automated return call detection.
- Outbound Dialer Idle Agent Pool Management
A genetic pacing algorithm adjusts call rates within an idle agent pool, improving match quality while reducing handling times.
- Mobile Device Automatic Status Notification System
A mobile communication device generates and transmits session status change messages to multiple remote applications via a dedicated transceiver.
- Mobile Voice Self Service via WAP Push for Local IVR Processing
MVSS system relocates VoiceXML processing to mobile devices via WAP Push, reducing hosted environment costs.
- Voicemail Deposit Prevention via SIP History-Info Header Verification
A call verification system evaluates SIP history-info headers to block unwanted voicemails.
- Contact Center Agent Skill Promotion and Demotion
Work assignment engine promotes or demotes agent skills to balance contact center workloads.
- Automated Call Controller Voice Initiation System
Automated call controller processes natural language voice commands to establish communication sessions, resolving manual entry bottlenecks.
- Audio Bridge Video MCU Integration Dummy Channel Sync
An audio bridge transmits dummy streams to a video MCU to synchronize active speakers and maintain lip sync across mixed endpoints.
- Telephone With Printer For Simultaneous Voice And Data Transactions
A telephone with an integrated printer establishes simultaneous voice and data sessions to conduct commercial transactions.