Refund Service Based on Degree Information and Image Verification
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Solution Overview
Problem
Existing refund services are limited to full or non-refundable options, failing to account for subjective factors such as product expectations, leading to inefficient refund processing.
Innovation Solution
A method and apparatus for providing a refund service based on refund degree information, where users can select a refund degree from preset stages or input a custom percentage, and the system determines approval or rejection based on image and comment information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If refund services are classified as fully refundable or non-refundable only, then the refund policy is simple to implement, but it fails to account for subjective factors and causes many problems
Solution Approach 1:
The patent segments the refund service into multiple refund degree stages (e.g., 10%, 30%, 50%, 70%, 90%, 100%) instead of using a single binary classification. This segmentation allows the system to handle subjective refund reasons more flexibly while maintaining operational simplicity through standardized stage options.
Solution Approach 2:
The patent introduces dynamic refund degree selection that adapts to different refund scenarios. Users can dynamically choose from multiple refund stages based on their specific situation, and the system dynamically processes different refund amounts accordingly, making the refund policy both adaptable and manageable.
2Productivity
If remote ordering is used, then delivery service efficiency is improved, but product quality verification becomes difficult
Solution Approach 1:
The patent requires users to upload product images before initiating the refund process. This preliminary action allows the system to verify product quality issues in advance, maintaining measurement precision while preserving the efficiency benefits of remote ordering. The image upload serves as a preliminary quality assessment step.
Solution Approach 2:
The patent replaces the mechanical system of physical product inspection with an electronic image-based verification system. Users capture and upload product images, which are then processed by the system to verify quality issues, substituting hands-on inspection with digital documentation while maintaining verification accuracy.
3Adaptability or versatility
If multiple refund degree stages are provided, then user choice and fairness are improved, but system complexity increases
Solution Approach 1:
The patent manages system complexity by standardizing refund degree as a discrete parameter with predefined stages (10%, 30%, 50%, 70%, 90%, 100%). This parameterization approach allows multiple refund options without proportionally increasing system complexity, as the refund degree becomes a controlled variable with fixed possible values rather than a continuous range.
Data Source
AI summary
A refund service providing method comprises: selecting, by a user terminal, at least one product to be refunded from among at least one ordered product; obtaining, from the user terminal, refund request information including image information regarding the product to be refunded, refund degree information, and refund comment information; obtaining, from a terminal in charge of refunds, refund determination information regarding the refund degree information, based on the image information and the comment information, wherein the refund determination information includes information indicating approval or rejection; obtaining, from a terminal in charge of refunds, refund determination information regarding the refund degree information, based on the image information and the comment information, wherein the refund determination information includes information indicating approval or rejection; and when the refund determination information includes the information indicating approval, providing, to the user terminal, the information indicating approval and points according to the refund degree information.