Remote Support Assignment Using Distributed Mobility Scoring
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Solution Overview
Problem
Existing remote support management systems face increased processing loads due to the need to calculate scores for multiple mobilities requesting support simultaneously, leading to inefficiencies in operator assignment.
Innovation Solution
A remote support management device that assigns remote supporters and terminals by acquiring scores from mobilities, utilizing infrastructure sensors to update scores based on surroundings information, reducing the need for the device to perform all score calculations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the remote support management device calculates priority levels based on various types of information for operator assignment, then the assignment accuracy is improved, but the processing load on the control device increases
Solution Approach 1:
The patent segments the score calculation function into two parts: mobilities independently calculate their own basic scores based on their situation information, and the remote support management device calculates additional scores based on communication results. This division reduces the centralized processing load while maintaining comprehensive assignment accuracy.
Solution Approach 2:
Mobilities perform preliminary score calculation independently before communicating with the management device. They prepare their situation information and calculate their own scores in advance, reducing the amount of processing required by the management device during the assignment phase.
2Manufacturing precision
If the remote support management device performs comprehensive score calculation for multiple mobilities, then the assignment quality is improved, but the processing time increases
Solution Approach 1:
The score calculation is segmented into independent mobility-level calculations and centralized communication-based adjustments. This allows parallel processing of individual mobility scores while minimizing centralized computation time.
Solution Approach 2:
Mobilities autonomously calculate their own scores based on their situation information without requiring the management device to perform comprehensive calculations for each mobility. This self-service approach significantly reduces processing time while maintaining assignment quality.
3Reliability
If the management device acquires and processes information from multiple sources for score calculation, then the assignment reliability is improved, but the device complexity increases
Solution Approach 1:
Information sources are segmented into two categories: situation information provided by each mobility (processed independently) and communication results from the management device (processed centrally). This segmentation maintains comprehensive data collection while distributing processing complexity.
Solution Approach 2:
The patent introduces an additional score calculation mechanism that acts as an intermediary between the mobility's self-calculated score and the final assignment decision. This intermediary process integrates multiple information sources systematically, improving reliability while managing complexity through structured communication.
Data Source
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AI summary
A device (300) configured to manage remote support of a plurality of mobilities, the remote support management device (300) includes a processor configured to: in response to a request for the remote support from one or more mobilities, perform an assignment process of assigning at least one of a remote supporter and a remote support terminal (200) to the one or more mobilities; acquire a score serving as a basis of the assignment process from the one or more of the mobilities; acquire surroundings information indicating a status of an area where an update target mobility moves, the update target mobility being a mobility that is target of an update of the score; calculate an additional score of the update target mobility based on the acquired surroundings information; and update the score transmitted from the update target mobility by reflecting the additional score in the score.