Remote Support Assignment Using Mobility-Side Priority Scoring
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Solution Overview
Problem
Existing remote support management systems face increased processing loads due to the need to calculate and manage scores for multiple mobilities requesting remote support, particularly when a large number of vehicles require simultaneous remote control, leading to inefficiencies in operator assignment.
Innovation Solution
A remote support management device that calculates scores on the mobility side and updates them based on surroundings information from infrastructure sensors, reducing the processing load on the management device by delegating score calculation and updating to the mobility, and using infrastructure sensor data to refine scores.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the remote support management device calculates priority levels based on various types of information for operator assignment, then the assignment accuracy is improved, but the processing load on the control device increases
Solution Approach 1:
The patent divides the score calculation responsibility into two segments: the mobility device calculates its own basic score and transmits it to the management device, while the management device calculates additional scores based on infrastructure sensor data. This segmentation reduces the processing load on the management device while maintaining comprehensive scoring capabilities.
Solution Approach 2:
The mobility device performs preliminary score calculation before transmitting to the management device. This preliminary action reduces the amount of data and processing required at the management device, thereby reducing its processing load while still enabling accurate priority determination.
2Adaptability or versatility
If the remote support management device manages multiple mobilities requesting remote control simultaneously, then the system coverage is improved, but the processing load increases
Solution Approach 1:
The system segments the scoring function between mobility devices and management device. Each mobility device independently calculates its own score, allowing the management device to handle multiple requests simultaneously with reduced processing load while maintaining comprehensive system coverage.
3Measurement precision
If the management device acquires all information for score calculation, then the score accuracy is improved, but the communication load increases
Solution Approach 1:
The information acquisition and score calculation are segmented between mobility devices and management device. Mobility devices calculate and transmit their own scores, reducing the communication load on the management device while maintaining score accuracy through the use of infrastructure sensor data for additional score calculation.
Solution Approach 2:
The mobility device performs self-service by calculating its own score based on its operational data and transmitting it to the management device. This self-service approach reduces the communication load and data transmission requirements while maintaining accurate scoring.
Data Source
AI summary
A device configured to manage remote support of a plurality of mobilities, the remote support management device includes a processor configured to: in response to a request for the remote support from one or more mobilities, perform an assignment process of assigning at least one of a remote supporter and a remote support terminal to the one or more mobilities; acquire a score serving as a basis of the assignment process from the one or more of the mobilities; acquire surroundings information indicating a status of an area where an update target mobility moves, the update target mobility being a mobility that is target of an update of the score; calculate an additional score of the update target mobility based on the acquired surroundings information; and update the score transmitted from the update target mobility by reflecting the additional score in the score.