Communication Server Device for Smooth Chat Termination
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
There is a need for a technology that can prompt participants in real-time chat conversations to end the conversation without causing discomfort to either party, as existing assistive technologies do not effectively manage conflicting desires for continuing or ending conversations.
Innovation Solution
A communication server device that mediates communication information between terminals, storing conversation logs and durations, and presents interruption information based on these data to facilitate a smooth conversation end, using an agent interruption thread to determine suitable timing for ending the chat.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Duration of action of moving object
If real-time chat conversation is continued for a long time, then communication between participants is maintained, but conflict arises when one person wants to continue while another wants to end the conversation
Solution Approach 1:
The system performs preliminary action by calculating and presenting conversation duration information to participants before the conversation naturally ends. This allows participants to anticipate the conversation length and make informed decisions about continuation or termination, preventing the conflict that arises when one party wants to continue while the other wants to end it.
Solution Approach 2:
The system implements feedback by continuously updating and presenting conversation duration information to participants during the chat. This feedback mechanism provides participants with awareness of how long the conversation has been ongoing, enabling them to make conscious decisions about whether to continue or end the conversation, thereby reducing interpersonal conflict.
2Ease of operation
If interruption information is presented to prompt conversation end, then participants can end conversation smoothly, but additional information processing and display requirements are introduced
Solution Approach 1:
The system uses an intermediary approach by introducing a server that mediates between chat participants. The server calculates conversation duration, determines appropriate interruption timing, and presents interruption information to participants. This intermediary handles the complex information processing centrally, reducing the burden on individual terminals while enabling smooth conversation endings.
Solution Approach 2:
The system applies self-service by automatically calculating conversation duration and generating interruption information without requiring manual intervention from participants. The server autonomously monitors conversation length, determines when interruption is appropriate, and presents the information to help participants end the conversation smoothly on their own.
Data Source
AI summary
A communication server device that mediates communication information transmitted and received between a plurality of communication terminals provides people who are participating in a conversation using real-time chat with information that can create a trigger to prompt them to end the conversation. Included are a chat log update unit (13) that causes a chat log DB (15) to update and store communication information transmitted or received between a plurality of communication terminals in association with information of transmission or reception time; a conversation duration update unit (14) that causes a conversation duration DB (16) to update and store a duration from the time when the information is stored in the chat log DB (15); and an ongoing conversation determination unit (12) that presents, based on the duration stored in the conversation duration DB (16), interruption information related to the duration to the plurality of communication terminals in response to receiving a request to end transmission and reception of the communication information from at least one of the plurality of communication terminals.