Service Catalog Test Framework Using Step Templates
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Solution Overview
Problem
In the context of service catalogs, existing technologies face challenges in efficiently testing customizations and updates without disrupting the service catalog, as changes made by enterprises or service providers can conflict, leading to disruptions.
Innovation Solution
A library of test step templates is provided to users, allowing them to design and run tests on service catalogs without writing scripts, covering steps like locating items, validating parameters, and submitting orders, with results including screenshots and a test log to identify potential conflicts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If automated testing is implemented to detect conflicts in service catalog customizations, then testing reliability is improved, but device complexity increases due to the need for test management systems and script execution infrastructure
Solution Approach 1:
The patent introduces an intermediary testing system that acts as a mediator between service catalog customizations and production deployment. This testing system includes test management components, script execution engines, and result analysis tools that automatically detect conflicts before they reach production, thereby improving reliability while managing complexity through a dedicated intermediate layer
Solution Approach 2:
The patent implements preliminary testing actions by executing test scripts against service catalog customizations before they are deployed to production. This advance testing identifies potential conflicts and issues early in the development cycle, allowing teams to resolve problems before they affect production systems, thus improving reliability without requiring complex real-time monitoring
2Measurement precision
If comprehensive test coverage is provided including locating items, validating parameters, and submitting orders, then measurement precision is improved, but device complexity increases due to the extensive test framework infrastructure
Solution Approach 1:
The patent segments the testing process into distinct, modular test steps including locating catalog items, validating parameters, submitting orders, and verifying results. Each test step is implemented as an independent script that can be executed separately and combined in different sequences, allowing comprehensive coverage while managing complexity through modularity and reusability
3Ease of operation
If manual script writing is required for testing, then ease of operation deteriorates, but extent of automation remains limited
Solution Approach 1:
The patent implements a library of pre-written, reusable test scripts that can be copied and adapted for different testing scenarios. These template scripts cover common test cases such as locating items, validating parameters, and submitting orders, allowing users to quickly set up comprehensive tests without writing scripts from scratch, thereby improving ease of operation while maintaining high automation levels
Data Source
AI summary
Techniques for designing tests of a service catalog without having to write and/or edit the underlying scripts are disclosed. A library of tests step templates is populated and provided to a user. The tests step templates in the library may be selected by the user and edited to fill in specific parameters that specify the actions to be taken during execution of the test step. The test step may then be combined with other test steps to form a test. In some embodiments, the library may include test templates made up of frequently used sequences of individual test steps. Once a test has been designed, the test may be run, either manually triggered by a user or according to a schedule. The system may then run through the steps of the test, as specified by the user, by running the underlying scripts. As the test is run, results are generated.