Service Token Payment System for Connectivity Loss
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Solution Overview
Problem
Current payment systems for on-the-go services at service stations face challenges such as high user turnover, wear-and-tear, and payment queuing, which can deter users, and issues with data connectivity during payment processing.
Innovation Solution
A system and method that utilize electronic processing devices to provide a service token to user devices, enabling payment processing through a communications network, even when data connectivity is lost, by using a service token with request and result information to determine authorized payment amounts and process transactions or updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users are required to queue to make payment, then payment processing can be conducted systematically, but user appeal and convenience are diminished
Solution Approach 1:
The system enables automatic payment processing where the service station autonomously initiates payment transactions with users without requiring manual intervention or queuing. The payment system automatically processes transactions based on service consumption, eliminating the need for users to physically queue while maintaining systematic payment processing.
2Ease of operation
If payment is facilitated using mobile devices, then user convenience is improved, but payment failures occur when data connectivity is lost
Solution Approach 1:
The service station acts as an intermediary that holds payment information and service consumption data locally. When data connectivity is lost, the service station can still process payments using stored information and establish connectivity later to synchronize with the payment system, ensuring payment completion without relying solely on real-time external connectivity.
Solution Approach 2:
The system performs preliminary actions by pre-establishing payment information storage and service consumption tracking at the service station before connectivity issues occur. Payment details and service data are prepared and stored in advance, enabling the system to handle payment processing even when data connectivity is interrupted, as all necessary information is already in place.
3Adaptability or versatility
If service stations provide on-the-go services, then service accessibility is improved, but high user turnover causes wear-and-tear and payment issues
Solution Approach 1:
The system maintains continuous payment processing capability by keeping the service station's payment system actively monitoring and processing transactions throughout service sessions. Even during high user turnover, the payment system continuously operates to capture payment information, ensuring no payments are lost due to user churn or service interruptions.
Solution Approach 2:
The service station implements feedback mechanisms where payment status and service consumption data are continuously exchanged between the service station and payment system. This feedback loop ensures that payment information is updated in real-time, allowing the system to adapt to high user turnover while maintaining stable and accurate payment processing through continuous data synchronization.
Data Source
AI summary
There is provided a method and system for making payment for a service at a service station which allow users to make payment even when their mobile devices lose data connectivity and when there is a high turnover of users at the service station. In addition, the method and system can lead to enhanced revenues at the service stations as well as improved user experiences when making payments at service stations.