Software Connector for In-App Transaction Approval Continuity
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Solution Overview
Problem
Existing online transaction systems require users to switch between different applications for approval processes, leading to a fragmented user experience and increased risk of transaction failure due to disruptions.
Innovation Solution
A software connector integrates with multiple online applications, allowing users to initiate and approve transactions within a single interface without leaving the initial application, using a lightbox user interface to present notifications and manage approvals seamlessly.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users switch between different applications for transaction approval, then the approval process can be completed, but the user experience becomes fragmented and transaction reliability decreases
Solution Approach 1:
The patent introduces a notification system that acts as an intermediary between the first online application and the second online application. When a transaction request is initiated in the first application, the system triggers the second application to originate the request, then sends a notification back to the first application to display the approval request. This intermediary notification mechanism allows users to approve transactions without manually switching between applications, thereby maintaining transaction reliability while improving user experience continuity.
2Adaptability or versatility
If multiple handoffs between applications are required, then different application functionalities can be utilized, but the risk of transaction failure increases
Solution Approach 1:
The patent implements a feedback mechanism where the system monitors the status of transaction requests across different applications and provides notifications back to the originating application. When a user initiates a transaction in the first application, the system triggers the second application, tracks the approval status, and feeds back the result to the first application through a notification. This closed-loop feedback system ensures that transactions can leverage multiple application functionalities while reducing failure risk by maintaining awareness of transaction status throughout the process.
3Ease of operation
If users must leave the current webpage for approval, then external application functions can be accessed, but the user experience becomes fractured and prone to disruption
Solution Approach 1:
The notification system serves as an intermediary that bridges the gap between accessing external application functions and maintaining user experience continuity. Instead of requiring users to manually navigate away from the current webpage, the system automatically triggers the external application, captures the approval action, and brings the result back through a notification on the original webpage. This intermediary mechanism provides access to external functions while preventing user experience fragmentation and maintaining transaction continuity.
Data Source
AI summary
The present technology can integrate online transaction requests across different combinations of online applications to streamline approvals. A software connector is integrated to retrieve necessary information from digital banking applications, such that an approval process remains in a single application interface (e.g., of a merchant website or online application). The software connector polls for a notification from a respective banking application and presents the notification in a lightbox on the merchant website or application.