Air cargo service handling method, device and electronic equipment

Abstract

This invention provides a method, apparatus, and electronic device for handling air cargo business, relating to the field of data processing technology. The method includes: responding to a business request triggered by a user on a self-service terminal, obtaining a set of configuration parameters corresponding to the business location of the self-service terminal from a configuration center; generating the main operation interface of the self-service terminal based on the configuration items displayed by the interface module, and determining the business process type corresponding to the self-service terminal based on the business mode configuration items; obtaining the user's input identity information, and verifying the user's identity based on the function switch configuration items and the identity information; if the identity verification is successful, loading the corresponding business process rules from the configuration center based on the user type and business process type corresponding to the identity information, to guide the user to complete the air cargo business according to the business process rules. The method provided by this invention reduces the implementation cost and operational complexity of rapidly deploying and uniformly upgrading a system across multiple airports and various business models.

Description

Technical Field

[0001] This invention relates to the field of data processing technology, and in particular to a method, apparatus and electronic equipment for handling air cargo business. Background Technology

[0002] In the process of handling air cargo business, airport cargo terminals usually deploy self-service terminals to replace manual counters, providing users with the ability to handle services such as cargo pickup and order processing, waybill inquiry, and flight inquiry independently.

[0003] Existing self-service terminals generally employ a fixed interface and hard-coded processes. This means the terminal's interface layout, functional module display order, business processing flow, and the activation status of related hardware are all fixed in the program source code, making it impossible to differentiate based on the terminal's arrival / departure attributes, local business management requirements, or user identity type. When different airports require customized interface styles, display modules, or function switches, developers must independently modify the code for each airport and generate different versions of branch programs, resulting in a large deployment and maintenance workload and difficulties in system upgrades. Simultaneously, existing identity verification and business process diversion mechanisms lack flexibility. For example, they cannot easily switch facial recognition verification on / off or control the order processing permissions of unregistered individual passengers, resulting in a fixed user operation path that cannot adapt to the business configuration requirements of different scenarios. Furthermore, individual passengers often need to manually enter the waybill number for each shipment when querying cargo waybills, lacking a convenient means to batch filter and quickly locate pending waybills based on the consignee's name and contact information, leading to low operational efficiency and a high risk of errors. Therefore, existing freight self-service terminals suffer from severe version fragmentation, poor scenario adaptability, and unsatisfactory business experience due to a lack of configurable interface and processes, making it difficult to meet the actual application needs of a single system to quickly adapt to multiple airports, multiple forms, and multiple business rules.

[0004] Therefore, a solution is urgently needed to address this problem. Summary of the Invention

[0005] This invention provides a method, apparatus, and electronic device for handling air cargo business, in order to overcome the deficiencies existing in the prior art.

[0006] This invention provides a method for handling air cargo business, comprising the following steps: In response to a business request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location where the self-service terminal is located is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The main operation interface of the self-service terminal is generated according to the configuration items displayed by the interface module, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items. Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information; If the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type and the business process type corresponding to the identity information, so as to guide the user to complete the air cargo business in accordance with the business process rules.

[0007] According to an air cargo service processing method provided by the present invention, the step of obtaining a set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center includes: Obtain the device identification information of the self-service terminal and the location information of the business location; A configuration retrieval request is sent to the configuration center based on the device identification information and the location information; Receive the set of configuration parameters returned by the configuration center that matches the business location.

[0008] According to the air cargo business processing method provided by the present invention, the configuration parameter set further includes a display style configuration item; The step of generating the main operation interface of the self-service terminal based on the configuration items displayed by the interface module includes: The list of functional modules to be displayed, defined in the interface module display configuration item, is read; wherein the list of functional modules to be displayed includes at least one of the following: goods pickup and order processing module, self-service order creation module, waybill query module, flight query module, vehicle and cargo binding receipt query module, and platform dispatch query module; According to the list of functional modules to be displayed, the corresponding functional entry controls are loaded in the display area of ​​the self-service terminal; Adjust the layout direction and color style of the main operation interface according to the display style configuration items.

[0009] According to an air cargo service processing method provided by the present invention, the step of obtaining the user's input identity information and verifying the user's identity based on the function switch configuration items and the identity information includes: Obtain the user's input identity information and read the face recognition switch status in the function switch configuration item; When the face recognition switch is enabled, the user's current face image is acquired, and the current face image is compared and verified with the pre-stored face image corresponding to the identity information; When the face recognition switch is disabled, identity verification is completed based on the identity information.

[0010] According to an air cargo service processing method provided by the present invention, the step of loading corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type after successful identity verification includes: If the identity verification is successful, read the status of the current settlement order switch in the function switch configuration item and determine whether the current user belongs to an authorized agent company user; If the current user is an authorized agent, the current user will be redirected to the agent's order processing flow. If the current user is not an authorized agent and the current order completion switch is enabled, the current user will be diverted to the individual customer order completion process. If the current user is not an authorized agent and the current order status is disabled, a business processing restriction message will be displayed and the current order processing process will be terminated.

[0011] According to an air cargo service processing method provided by the present invention, after diverting the current user to the individual passenger booking process, guiding the user to complete the air cargo service processing according to the business process rules includes: Obtain the recipient's name and mobile phone number entered by the user, and read the mobile phone number required switch status in the function switch configuration item; When the "mobile number must be entered" switch is enabled, verify whether the user has entered the recipient's mobile phone number, and prompt the user to enter it if not. Based on the recipient's name, the recipient's mobile phone number, and the time filter range selected by the user, a waybill query request is sent to the backend server; wherein, the waybill query request is used to query the information of waybills to be retrieved with the recipient's name as the recipient and associated with the recipient's mobile phone number when not logged in; Receive and display the list of available waybills returned by the backend server; In response to the user's confirmation of the waybill, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0012] According to an air cargo service processing method provided by the present invention, after diverting the current user to the agent processing flow, guiding the user to complete the air cargo service processing according to the business process rules includes: Based on the user's identity information, query the authorization records of the user's affiliated agency; The system retrieves and displays a list of waybills under the name of the agency that are in a pending collection status, and automatically marks the processing method corresponding to each waybill; wherein, the processing method includes self-service processing and counter processing; In response to the user's confirmation of self-service waybill processing, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0013] According to a method for handling air cargo services provided by the present invention, after loading the corresponding function entry controls in the display area of ​​the self-service terminal according to the list of function modules to be displayed, the method further includes: In response to the user triggering the self-service order creation module, and provided the user's identity verification is successful, the list of shipping documents with and without orders will be displayed. In response to a user's addition of a new consignment note, a consignment note number is automatically generated, and a consignment note information editing interface is provided; wherein, the consignment note information editing interface includes origin station information, destination station information, sender and recipient information, and goods name information; After the user confirms the shipping information, the shipping record is saved and the printing device is activated to output the shipping voucher; Receive collection data synchronously uploaded from a handheld terminal device after scanning the consignment note; wherein, the collection data includes cargo weight information and cargo size information; The consignment record and the collection data are combined to generate a complete cargo information message that conforms to the format of the ground service agent system, and the complete cargo information message is sent to the ground service agent system.

[0014] The present invention also provides an air cargo business processing device, comprising the following modules: The acquisition module is used to respond to a business request triggered by a user on a self-service terminal and obtain a set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The determination module is used to generate the main operation interface of the self-service terminal according to the display configuration items of the interface module, and to determine the business process type corresponding to the self-service terminal according to the business mode configuration items. The verification module is used to obtain the identity information input by the user and to verify the user's identity based on the function switch configuration items and the identity information. The processing module is used to load the corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type when the identity verification is successful, so as to guide the user to complete the air cargo business processing according to the business process rules.

[0015] The present invention also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the air cargo business processing method described above.

[0016] The present invention also provides a non-transitory computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the air cargo business handling method as described above.

[0017] The present invention also provides a computer program product, including a computer program that, when executed by a processor, implements the air cargo business processing method as described above.

[0018] This invention provides a method, apparatus, and electronic device for handling air cargo services. In response to a user's service request triggered on a self-service terminal, the method retrieves a set of configuration parameters corresponding to the branch office where the self-service terminal is located from a preset configuration center. The set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items. The method generates the main operation interface of the self-service terminal based on the interface module display configuration items and determines the corresponding business process type based on the business mode configuration items. The method acquires the user's input identity information and verifies the user's identity based on the function switch configuration items and the identity information. If the identity verification is successful, the method loads the corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type, guiding the user to complete the air cargo service according to the business process rules. Therefore, this invention obtains a set of configuration parameters from the configuration center, including interface module display configuration items, function switch configuration items, and business mode configuration items. Based on these configuration items, it generates the main operation interface, determines the business process type, and performs identity verification. This allows the self-service terminal to dynamically adapt to the business scenarios and management requirements of different business locations without modifying the program source code, simply by adjusting the configuration parameters. This overcomes the defects of multi-version parallel development and maintenance caused by interface solidification and hard-coded processes in the prior art, and significantly reduces the implementation cost and operation and maintenance complexity of rapid deployment and unified upgrade of a system in multiple airports and various business forms. Attached Figure Description

[0019] To more clearly illustrate the technical solutions in this invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of this invention. For those skilled in the art, other drawings can be obtained from these drawings without creative effort.

[0020] Figure 1 This is a flowchart illustrating the air cargo business processing method provided by the present invention.

[0021] Figure 2 This is a complete flowchart of the air cargo business processing method provided by the present invention.

[0022] Figure 3 This is a schematic diagram of the air cargo service processing device provided by the present invention.

[0023] Figure 4 This is a schematic diagram of the structure of the electronic device provided by the present invention. Detailed Implementation

[0024] To make the objectives, technical solutions, and advantages of this invention clearer, the technical solutions of this invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some, not all, of the embodiments of this invention. All other embodiments obtained by those skilled in the art based on the embodiments of this invention without creative effort are within the scope of protection of this invention.

[0025] The following description, in conjunction with the accompanying drawings, describes a method, apparatus, and electronic device for handling air cargo services according to the present invention.

[0026] Figure 1 This is a flowchart illustrating the air cargo service processing method provided by the present invention, as shown below. Figure 1 As shown, the method includes the following: Step 100: In response to a business request triggered by a user on a self-service terminal, obtain a set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items.

[0027] It should be noted that this method operates on a self-service terminal deployed in the airport cargo terminal, which establishes a data connection with the remote configuration center and back-end business server through a communication network.

[0028] Specifically, the configuration center is a database system used to centrally store and manage the configuration parameters of each business point. It maintains a set of configuration parameters internally, which includes at least three types of information: interface module display configuration items, function switch configuration items, and business mode configuration items.

[0029] The interface module display configuration item defines the functional entry points that need to be presented to users on the main operation interface of the self-service terminal. For example, it can be configured to simultaneously display several modules such as the cargo pickup and order processing module, waybill query module, flight query module, vehicle and cargo binding receipt query module, and platform dispatch query module to adapt to the business focus of different business locations. The function switch configuration item controls the enabling and disabling status of specific business processes. For example, it can be configured to enable facial recognition verification, allow individual passengers to conduct cash payment business, and set the consignee's mobile phone number as a required field, so that the same system can flexibly adapt to local management regulations and security requirements in different airports. The business mode configuration item is used to identify the business type served by the current self-service terminal, such as distinguishing whether the terminal is deployed in the inbound cargo pickup area or the outbound delivery area, so as to automatically match the corresponding business process rules in the future.

[0030] In practice, when a user triggers a business request by clicking the screen or scanning their identity credential on the self-service terminal, the terminal first sends a configuration retrieval request to the configuration center based on its own device identification information and the location information of the business point, in order to obtain the set of configuration parameters corresponding to that business point.

[0031] Step 200: Generate the main operation interface of the self-service terminal according to the interface module display configuration items, and determine the business process type corresponding to the self-service terminal according to the business mode configuration items.

[0032] Specifically, the interface module display configuration item contains a list of functional modules to be displayed, the corresponding functional entry controls are dynamically loaded in the display area, and the type of business process to be used is determined according to the port entry and exit attributes indicated by the business mode configuration item, such as port entry pickup process or port exit shipment process.

[0033] Step 300: Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information.

[0034] Specifically, after a user submits their identity information via an ID card reader or by manual input, the terminal reads the face recognition switch status in the function switch configuration item. If the switch is enabled, the camera is activated to capture the current user's face image and compare it with the pre-stored face image corresponding to the identity information. If the switch is disabled, the identity verification is completed directly based on the ID card reading result.

[0035] Step 400: If the identity verification is successful, load the corresponding business process rules from the configuration center according to the user type corresponding to the identity information and the business process type, so as to guide the user to complete the air cargo business in accordance with the business process rules.

[0036] Specifically, after identity verification, the terminal loads the matching processing path from the business process rules recorded in the configuration center based on the user's identity type (e.g., whether the user is a registered agent or a general customer) and the determined business process type. For example, if an agent enters the agent pickup and order processing process, after verifying the authorization record of the agent, the terminal displays a list of pending waybills under the company's name and indicates whether each waybill supports self-service processing. If a general customer enters the general customer order processing process, provided that the function switch configuration allows for current order processing, the customer can send an order query request to the backend server by entering the consignee's name and mobile phone number and selecting a time filter range. The system returns a list of eligible waybills for the user to select and confirm, and finally guides the user to complete a series of standardized operations such as electronic signature, billing settlement, electronic payment, and voucher printing, realizing full-process self-service processing and multi-scenario configurable adaptation for air cargo business.

[0037] The above describes the steps of the air cargo service processing method provided by this invention. As can be seen from the above description, according to the air cargo service processing method provided by this invention, in response to a service request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location of the self-service terminal is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; the main operation interface of the self-service terminal is generated according to the interface module display configuration items, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items; the identity information input by the user is obtained, and the user's identity is verified according to the function switch configuration items and the identity information; if the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type corresponding to the identity information and the business process type, so as to guide the user to complete the air cargo service processing according to the business process rules. Therefore, this invention obtains a set of configuration parameters from the configuration center, including interface module display configuration items, function switch configuration items, and business mode configuration items. Based on these configuration items, it generates the main operation interface, determines the business process type, and performs identity verification. This allows the self-service terminal to dynamically adapt to the business scenarios and management requirements of different business locations without modifying the program source code, simply by adjusting the configuration parameters. This overcomes the defects of multi-version parallel development and maintenance caused by interface solidification and hard-coded processes in the prior art, and significantly reduces the implementation cost and operation and maintenance complexity of rapid deployment and unified upgrade of a system in multiple airports and various business forms.

[0038] Based on the above embodiments, in this embodiment, step 100, obtaining the set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center, includes: Step 110: Obtain the device identification information of the self-service terminal and the location information of the business location.

[0039] Step 120: Send a configuration retrieval request to the configuration center based on the device identification information and the location information.

[0040] Step 130: Receive the set of configuration parameters returned by the configuration center that matches the business location.

[0041] Specifically, device identification information refers to the unique identifier that distinguishes each self-service terminal, such as the terminal serial number, MAC address, or terminal number assigned by the system during device registration. Location information refers to the actual geographical location or business affiliation of the self-service terminal, such as the airport code, terminal number, or the cargo terminal business code to which the terminal is assigned. A configuration retrieval request is a data query command initiated by the self-service terminal via its internal network to the remote configuration center when it starts up or detects a service trigger. This command carries the aforementioned device identification information and location information as query conditions. Upon receiving the request, the configuration center matches and retrieves the device identification information and location information in its maintained configuration database, locates a configuration record uniquely corresponding to the terminal and business center, and packages all configuration parameters stored in this record in the form of interface module display configuration items, function switch configuration items, business mode configuration items, and display style configuration items, and returns them to the self-service terminal.

[0042] The air cargo service processing method provided in this embodiment does not require any business parameters to be fixed locally for each self-service terminal. It can dynamically pull the latest configuration adapted to the current deployment scenario based only on its own identity and location. This achieves the technical effect of deploying the same terminal program across different airports and cargo terminal outlets nationwide without modification.

[0043] Based on the above embodiments, in this embodiment, the configuration parameter set further includes a display style configuration item; Step 200 generates the main operation interface of the self-service terminal based on the configuration items displayed by the interface module, including: Step 210: Read the list of functional modules to be displayed defined in the interface module display configuration item; wherein, the list of functional modules to be displayed includes at least one of the following: cargo pickup and order processing module, self-service order creation module, waybill query module, flight query module, vehicle and cargo binding receipt query module, and platform dispatch query module.

[0044] Step 220: Load the corresponding function entry controls in the display area of ​​the self-service terminal according to the list of function modules to be displayed.

[0045] Step 230: Adjust the layout direction and color style of the main operation interface according to the display style configuration items.

[0046] It should be noted that the configuration parameter set also includes display style configuration items, which are used to further control the visual presentation of the main operation interface. Among them, the list of function modules to be displayed is a collection of function entry points defined by the interface module display configuration items. The self-service terminal determines which business functions need to be opened to users at the current business point based on this list. For example, an airport inbound cargo terminal can be configured to only display the cargo pick-up and order processing module and the waybill query module, while an outbound cargo terminal can be configured to display the flight query module and the platform dispatch query module. The vehicle and cargo binding receipt query module can be automatically determined whether to be displayed based on the international inbound attributes of the business point.

[0047] Each of the aforementioned functional modules corresponds to a user-clickable entry control on the interface. The self-service terminal loads these controls one by one from the list of functional modules to be displayed in the preset layout positions of the display area. Controls for functional modules not appearing in the list are not loaded. The display style configuration item is used to define the interface display parameters adapted to the business location. The layout direction refers to the screen presentation method of the self-service terminal, such as configuring a portrait layout suitable for standing terminals or a landscape layout suitable for wall-mounted terminals based on the installation form of the equipment at the cargo station. The color style refers to the color scheme of the main operation interface, such as configuring the theme colors corresponding to the brand colors or visual specifications of different airports.

[0048] The air cargo service processing method provided in this embodiment uses configuration parameters to drive the generation of the main operation interface of the self-service terminal in terms of function range, control layout and overall visual style, without the need to modify the program code separately for different business locations.

[0049] Based on the above embodiments, in this embodiment, step 300 obtains the user's input identity information and verifies the user's identity according to the function switch configuration item and the identity information, including: Step 310: Obtain the user's input identity information and read the face recognition switch status in the function switch configuration item.

[0050] Step 320: When the face recognition switch is enabled, acquire the user's current face image and compare and verify the current face image with the pre-stored face image corresponding to the identity information.

[0051] Step 330: When the face recognition switch is disabled, complete the identity verification based on the identity information.

[0052] Specifically, identity information refers to personal identification data such as the user's name and ID number obtained by reading the ID card document through the ID card reader configured on the self-service terminal. It may also include auxiliary verification information such as the mobile phone number manually entered by the user through the touch screen. The face recognition switch status is a specific control parameter in the function switch configuration item, used to indicate whether the current business point requires additional face liveness detection and comparison verification on the basis of ID card reading. When the switch is configured to be enabled, the self-service terminal calls the built-in or external camera to capture the user's current face image and compares the current face image with the pre-stored face images retrieved from the public security system or local pre-stored database based on the identity information. Only if the comparison result meets the preset similarity threshold is the identity verification considered successful. When the switch is configured to be disabled, the self-service terminal skips the face capture and comparison step and directly confirms the validity of the user's identity based on the ID card reading result, thereby completing the identity verification.

[0053] The air cargo service processing method provided in this embodiment, through the above-mentioned configurable face recognition switch mechanism, allows the same self-service terminal system to automatically enable dual verification at airports with strict security control requirements, while flexibly downgrading to single-factor verification at airports with higher personnel passage efficiency requirements, without the need to customize and develop different versions of the program.

[0054] Based on the above embodiments, in this embodiment, step 400, upon successful identity verification, loads the corresponding business process rules from the configuration center according to the user type corresponding to the identity information and the business process type, including: Step 410: If the identity verification is successful, read the status of the current order switch in the function switch configuration item and determine whether the current user belongs to an authorized agent company user.

[0055] Step 420: If the current user is an authorized agent user, the current user will be diverted to the agent's order processing flow.

[0056] Step 430: If the current user does not belong to an authorized agency user and the current order completion switch is enabled, the current user will be diverted to the individual customer order completion process.

[0057] Step 440: If the current user is not an authorized agent and the current order switch is disabled, display a business processing restriction message and terminate the current order processing process.

[0058] Specifically, the "Current Settlement Order Switch Status" is another control parameter in the function switch configuration items. It indicates whether the current branch office has the authority to grant on-site settlement and cargo pickup to ordinary individual passengers who are not contracted agents. When the airport does not want individual passengers to directly process orders at the self-service terminal for risk control or business management reasons, this switch can be set to disabled through the configuration center. Authorized agency company users refer to the salespersons of freight forwarding companies that have completed registration in the cargo system and signed an agency agreement with the airport cargo terminal. The system can query the preset user authorization table or agency company registration database based on the user's identity information to determine whether the current user belongs to this type of user.

[0059] When the self-service terminal determines that the current user belongs to an authorized agency, it directly redirects the user to the agency's order processing flow, subsequently displaying pending waybills under that agency's authorization record. If the terminal determines that the current user does not belong to an agency but the "current order completion" switch is enabled, the terminal redirects the user to the individual passenger order processing flow, allowing them to query and process pickup by entering the consignee's name and mobile phone number. If the terminal determines that the current user is neither an agency user nor has the "current order completion" switch been disabled, it displays a restricted service message on the interface, such as "Currently, only agency order processing is supported; individual passengers please go to the manual counter," and terminates the current order processing flow to prevent invalid operations by unauthorized users from consuming terminal resources. Through this redirection mechanism, the same self-service terminal system can flexibly adapt to different airports' opening or control policies for individual passenger order processing without modifying the program code.

[0060] In one embodiment, after step 430 redirects the current user to the individual passenger booking process, guiding the user to complete the air cargo service according to the business process rules includes: Obtain the recipient's name and mobile phone number entered by the user, and read the mobile phone number required switch status in the function switch configuration item; When the "mobile number must be entered" switch is enabled, verify whether the user has entered the recipient's mobile phone number, and prompt the user to enter it if not. Based on the recipient's name, the recipient's mobile phone number, and the time filter range selected by the user, a waybill query request is sent to the backend server; wherein, the waybill query request is used to query the information of waybills to be retrieved with the recipient's name as the recipient and associated with the recipient's mobile phone number when not logged in; Receive and display the list of available waybills returned by the backend server; In response to the user's confirmation of the waybill, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0061] Specifically, the "Mandatory Mobile Number Input" switch is a security control parameter in the function switch configuration. It determines whether the recipient's mobile number is a mandatory input for individual customers querying waybills, based on the branch's management requirements. For example, some airports may disable it for privacy protection or operational simplification, allowing queries based solely on the name, while others may enable it to improve matching accuracy and security. The "Time Filtering Range" refers to several preset time intervals, such as the last three days, the last week, or the last month. Users can select one of these options to limit the time span for waybill queries, avoiding blind searching through all historical data. After the user confirms the query conditions, the self-service terminal sends a waybill query request to the backend server. This request differs from the logged-in query method for registered users; it is performed when the user is not logged into their system account, using only the recipient's name and mobile number as matching fields to retrieve waybill information identified by that name and mobile number. The backend server returns a list of available waybills, containing all waybills matching the query criteria and their brief information. Users select one or more waybills from the list via touchscreen. The self-service terminal then guides the user through electronic signature confirmation, waybill-related fee calculation and settlement, and electronic payment via QR code or card swipe. Upon receiving a successful payment receipt, the self-service terminal activates its internal thermal or laser printer to output a paper delivery receipt, which serves as valid proof for the user to collect the goods at the freight station.

[0062] In another embodiment, after step 420 redirects the current user to the agent processing flow, guiding the user to complete the air cargo service processing according to the business process rules includes: Based on the user's identity information, query the authorization records of the user's affiliated agency; The system retrieves and displays a list of waybills under the name of the agency that are in a pending collection status, and automatically marks the processing method corresponding to each waybill; wherein, the processing method includes self-service processing and counter processing; In response to the user's confirmation of self-service waybill processing, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0063] Specifically, the authorization record of the user's agency refers to the agency's registration information and business authorization relationship pre-stored in the freight system database. Based on the user's ID card information read during the identity verification phase, the system retrieves whether the user's agency has signed a valid agency agreement with the current business location, and the scope of business authority granted to the agency. The list of waybills awaiting retrieval refers to the aggregated collection of all inbound waybills under the agency's name (as a freight forwarder) that have arrived at the current cargo station, have not yet been retrieved, and have not exceeded the free storage period. Automatic processing labeling means that when displaying the waybill list, the system automatically determines and marks each waybill according to preset business rules whether it supports self-processing by the user at the self-service terminal. For example, waybills involving special cargo types, requiring manual inspection, or with abnormal fees are marked as counter processing, only allowing users to go to the manual counter for processing. Regular cargo waybills without fee disputes are marked as self-service processing, allowing users to directly select the waybill for processing on the terminal. After the user selects one or more waybills marked as self-service in the list and confirms, the system guides the user through the following steps: electronic signature confirmation, automatic calculation and display of fee details based on the waybill billing rules, and electronic payment via QR code or card payment. Once the payment receipt arrives, the terminal driver prints out a delivery voucher, which the agent's salesperson can use to pick up the goods at the designated area of ​​the freight station.

[0064] It should be noted that during the electronic payment process, the system sets a maximum validity period for each payment QR code, such as five minutes from the moment the QR code is generated. After this period, the QR code will automatically expire to prevent malicious reuse after prolonged storage. The countdown display helps users intuitively understand the urgency of the payment. If the system has not received a payment success receipt from the payment gateway by the end of the countdown, it automatically marks the payment QR code for that transaction as invalid, preventing further deductions even if it is scanned again. Simultaneously, the cancellation option provided in the payment interface is hidden to prevent users from accidentally canceling the transaction after the QR code has expired, resulting in inconsistent and corrupted data. If the system receives a payment failure receipt during the countdown period, such as due to insufficient account balance, network timeout, or user-initiated termination of payment, the system automatically deletes the local temporary records associated with this transaction—that is, intermediate data generated but not yet confirmed in the previous process—to prevent residual data from occupying storage space or being incorrectly referenced in subsequent transactions. The system also displays a payment failure message and a prompt to the user to re-initiate the transaction. Through the linkage mechanism of time-limited invalidation of QR codes, dynamic control of interface entry, and automatic rollback and cleanup of failures, the risks of reusing payment QR codes, chaotic payment timeout status, and residual dirty business data caused by payment failures are effectively prevented, ensuring the reliability of payment operations and data consistency of self-service terminals in complex operating environments such as high concurrency and network fluctuations.

[0065] The air cargo handling method provided in this embodiment diverts business processes by reading the status of the current settlement order switch and combining it with the authorization records of the user's agency. In the individual passenger settlement path, the combination query based on the mandatory mobile phone number switch and the filtering range of name, mobile phone number and time replaces the operation of manually entering the waybill number for each shipment. In the agent settlement path, the pending waybill is automatically obtained based on the authorization record and marked with the distinction between self-service and counter-only settlement. This allows the same self-service terminal system to flexibly adapt to the different control requirements of different airports for individual passenger settlement permissions without modifying the program code, while significantly improving the convenience of individual passenger query and selection of waybills and the business processing efficiency of agent cargo collection.

[0066] Based on the above embodiments, in this embodiment, after loading the corresponding function entry controls in the display area of ​​the self-service terminal according to the list of function modules to be displayed, the method further includes: In response to the user triggering the self-service order creation module, and provided the user's identity verification is successful, the list of shipping documents with and without orders will be displayed. In response to a user's addition of a new consignment note, a consignment note number is automatically generated, and a consignment note information editing interface is provided; wherein, the consignment note information editing interface includes origin station information, destination station information, sender and recipient information, and goods name information; After the user confirms the shipping information, the shipping record is saved and the printing device is activated to output the shipping voucher; Receive collection data synchronously uploaded from a handheld terminal device after scanning the consignment note; wherein, the collection data includes cargo weight information and cargo size information; The consignment record and the collection data are combined to generate a complete cargo information message that conforms to the format of the ground service agent system, and the complete cargo information message is sent to the ground service agent system.

[0067] Specifically, the "List of Orders Issued" refers to a summary display of all order records previously created and saved by the user but not yet completed, while the "List of Orders Not Issued" is an empty area awaiting user creation. When a user clicks the "Add Order" button, the system automatically generates a unique order number according to preset coding rules, such as a combination of branch code and date serial number. A order information editing interface then pops up for the user to fill in the origin station, destination station, shipper and consignee names and contact information, and goods category, quantity, and packaging information. After user confirmation, the system persistently saves the order record and drives a printing device to output a paper shipping document. This document can be printed with a barcode or QR code corresponding to the order number for subsequent scanning and identification. Handheld terminal devices refer to mobile data collection devices such as PDA barcode scanners or industrial tablets used by on-site staff at cargo terminals. When goods pass through weighing platforms and volume measurement devices, staff scan the barcode on the consignment note to obtain the corresponding consignment note number. The collected weight and dimension information is then synchronously uploaded to the backend system via a wireless network. Upon receiving the collection data, the system combines the business information recorded in the previously saved consignment note records, such as the origin station, destination station, consignor / recipient, and cargo name, with the weight and dimension information in the collection data. This process involves field combination and format conversion to generate a complete cargo information message conforming to the standard message format of the ground service agent system interface specifications. This message is then proactively sent to the ground service agent system, thus completing the automated closed-loop processing of outbound business from front-end self-service order creation to back-end cargo system data synchronization. This eliminates the need for repetitive manual counter data entry and paper document transfer.

[0068] The air cargo handling method provided in this embodiment combines the shipping order record generated by the self-service order with the collection data scanned and uploaded by the handheld terminal in response to the user triggering the self-service order module, and converts it into a complete cargo information message that conforms to the format of the ground service agent system. This realizes an automated closed loop of outbound business from front-end self-service order to back-end cargo system data synchronization, eliminating the need for manual counter repetitive data entry and paper document transmission, and improving the data flow efficiency and accuracy of outbound shipping business.

[0069] In another embodiment, the exception handling process is further refined. The ID card reader is an external or built-in card reader device used by the self-service terminal to read user ID card information. When it fails to successfully read identity information within a preset time period (e.g., 30 seconds) due to improper card placement, poor device contact, or internal program malfunction, the system automatically releases the ID card reader's occupied state, that is, it releases the current thread's exclusive lock on the reader port, restoring the device to an idle and usable state. Simultaneously, the self-service terminal interface is restored to its initial pending reading state, prompting the user to reposition their ID card. This prevents the device from becoming permanently unusable due to a single card reading failure, thus avoiding impacting subsequent user experience. The face capture device refers to the camera module configured on the self-service terminal, used to capture the user's current facial image during the identity verification process. To comply with relevant personal information protection requirements and prevent the local disk from accumulating photos and filling up storage space after long-term operation, the system immediately deletes the captured facial image data from the local temporary storage directory after completing the face comparison verification, without persistently storing it on the terminal. The printing device refers to the thermal or laser printer built into the self-service terminal, used to output delivery vouchers or shipping vouchers. When the system detects that the printing device has an abnormality such as paper shortage, paper jam, or communication interruption, resulting in the failure of the current printing task, a reprint operation entry button will be automatically displayed in the user interface. After troubleshooting or replacing consumables, the user can click the button to trigger the reprint operation. The system will then resend the printing instruction to the printing device with the same content as the original voucher, completing the reprint output of the voucher and avoiding the need for the user to go through the entire order process again due to a single printing failure.

[0070] The aforementioned hierarchical anomaly monitoring and automatic recovery mechanism for ID card readers, facial recognition devices, and printing devices effectively enhances the hardware fault tolerance and business continuity of self-service terminals in unattended environments.

[0071] Figure 2 This is a complete flowchart of the air cargo business processing method provided by the present invention. The following is in conjunction with... Figure 2 This invention provides a complete description of the air cargo business processing method.

[0072] like Figure 2As shown, during the system notification phase, the self-service terminal displays different notification statuses based on the user's identity verification results from the preceding steps: if the facial recognition verification fails, a failure message is displayed and the process is terminated; if the verification succeeds, the user is directed to the order type selection interface to choose the corresponding processing path based on their identity. When the user selects the agent order type, the system enters the agent order branch, first displaying a list of available agent companies for the user to confirm the agent company they are representing. Then, it loads the waybills under that agent company that are pending pickup, forming a list of available goods. The user selects one or more waybills to process from this list and confirms. Then, the user enters the order preview interface to check the details of the selected waybills. After confirming that everything is correct, the user clicks the "Confirm Order" button. The system then prompts for a password verification step. After successful password verification, the system drives the printing device to output the delivery note and, after printing, asks the user whether they want to continue processing other waybills or return to the homepage. When a user selects the individual passenger order type, the system enters the individual passenger order branch, which is further divided into two sub-modes: self-pickup and pickup by others. In the self-pickup mode, users can enter multiple waybills one by one using the multiple add function. For each waybill entered, the system automatically verifies whether the consignee information recorded on the waybill matches the user's ID information. After verification, the waybill is added to the pending order list. After completing the entry of all waybills, the user checks the pending order check and enters the waybill preview interface to check the information and confirm the order. Subsequently, the system initiates electronic payment and displays a payment QR code for the user to scan and pay. After successful payment, the printing device is activated to simultaneously output the delivery note and a voucher with an electronic invoice acquisition identifier. In the pickup by others mode, the user must first manually enter the waybill number entrusted by the consignor. The system verifies the consistency between the consignee information recorded on the waybill and the consignor's ID information. After verification, the waybill is added to the pending order list. The subsequent process of checking the confirmation, previewing the confirmation, scanning the QR code for payment, and printing the delivery note and electronic invoice is the same as in the self-pickup mode.

[0073] Taking the actual operation of an airport's inbound cargo terminal as an example, suppose a salesperson from an agency goes to the self-service terminal with their ID card to pick up goods. After the salesperson swipes their ID card on the terminal, the system activates the facial recognition camera to capture their facial image and compares it with the pre-stored photo on the ID card. The comparison result shows that it passes, and the interface then jumps to the page for selecting the order type. The salesperson clicks the "Agency Order" button, and the system searches for and displays "XX Air Freight Forwarding Co., Ltd." based on their ID number. After confirmation, the system retrieves twelve inbound waybills currently pending pickup under the company's name to form a list of goods available for pickup, of which ten are marked "self-service" and two are marked "counter service only". The salesperson selects three self-service waybills numbered A001, A003, and A005 from the list and clicks "confirm." Upon entering the waybill preview interface, the salesperson verifies the number of pieces, weight, and cost details for each waybill. After confirming everything is correct, the salesperson clicks "confirm." A password input box pops up; the salesperson enters the preset password, and verification is successful. The terminal's built-in printer then prints three delivery slips. The salesperson tears off the delivery slips and clicks "return to homepage" to complete the operation. Subsequently, the salesperson can directly collect the goods from the freight station's pickup area using the delivery slips, without needing to queue at the manual counter.

[0074] The air cargo business processing device provided by the present invention is described below. The air cargo business processing device described below can be referred to in correspondence with the air cargo business processing method described above.

[0075] Figure 3 This is a schematic diagram of the air cargo service processing device provided by the present invention, as shown below. Figure 3 As shown, the air cargo service processing device provided by the present invention includes: The acquisition module 301 is used to respond to a business request triggered by a user on a self-service terminal and obtain a set of configuration parameters corresponding to the business point where the self-service terminal is located from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The determining module 302 is used to generate the main operation interface of the self-service terminal according to the display configuration items of the interface module, and to determine the business process type corresponding to the self-service terminal according to the business mode configuration items. The verification module 303 is used to obtain the identity information input by the user and to verify the user's identity based on the function switch configuration item and the identity information. The processing module 304 is used to load the corresponding business process rules from the configuration center according to the user type corresponding to the identity information and the business process type when the identity verification is successful, so as to guide the user to complete the air cargo business processing according to the business process rules.

[0076] The air cargo service processing device provided by this invention, in response to a service request triggered by a user on a self-service terminal, obtains a set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center. The set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items. The device generates the main operation interface of the self-service terminal based on the interface module display configuration items and determines the corresponding business process type based on the business mode configuration items. It obtains the user's input identity information and verifies the user's identity based on the function switch configuration items and the identity information. If the identity verification is successful, it loads the corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type, to guide the user to complete the air cargo service processing according to the business process rules. Therefore, this invention obtains a set of configuration parameters from the configuration center, including interface module display configuration items, function switch configuration items, and business mode configuration items. Based on these configuration items, it generates the main operation interface, determines the business process type, and performs identity verification. This allows the self-service terminal to dynamically adapt to the business scenarios and management requirements of different business locations without modifying the program source code, simply by adjusting the configuration parameters. This overcomes the defects of multi-version parallel development and maintenance caused by interface solidification and hard-coded processes in the prior art, and significantly reduces the implementation cost and operation and maintenance complexity of rapid deployment and unified upgrade of a system in multiple airports and various business forms.

[0077] Based on the above embodiments, in this embodiment, the acquisition module 301 is specifically used for: Obtain the device identification information of the self-service terminal and the location information of the business location; A configuration retrieval request is sent to the configuration center based on the device identification information and the location information; Receive the set of configuration parameters returned by the configuration center that matches the business location.

[0078] Based on the above embodiments, in this embodiment, the configuration parameter set further includes a display style configuration item; The determining module 302 is specifically used for: The list of functional modules to be displayed, defined in the interface module display configuration item, is read; wherein the list of functional modules to be displayed includes at least one of the following: goods pickup and order processing module, self-service order creation module, waybill query module, flight query module, vehicle and cargo binding receipt query module, and platform dispatch query module; According to the list of functional modules to be displayed, the corresponding functional entry controls are loaded in the display area of ​​the self-service terminal; Adjust the layout direction and color style of the main operation interface according to the display style configuration items.

[0079] Based on the above embodiments, in this embodiment, the verification module 303 is specifically used for: Obtain the user's input identity information and read the face recognition switch status in the function switch configuration item; When the face recognition switch is enabled, the user's current face image is acquired, and the current face image is compared and verified with the pre-stored face image corresponding to the identity information; When the face recognition switch is disabled, identity verification is completed based on the identity information.

[0080] Based on the above embodiments, in this embodiment, the processing module 304 is specifically used for: If the identity verification is successful, read the status of the current settlement order switch in the function switch configuration item and determine whether the current user belongs to an authorized agent company user; If the current user is an authorized agent, the current user will be redirected to the agent's order processing flow. If the current user is not an authorized agent and the current order completion switch is enabled, the current user will be diverted to the individual customer order completion process. If the current user is not an authorized agent and the current order status is disabled, a business processing restriction message will be displayed and the current order processing process will be terminated.

[0081] Based on the above embodiments, in this embodiment, after the current user is diverted to the individual customer order processing process, the processing module 304 is further used for: Obtain the recipient's name and mobile phone number entered by the user, and read the mobile phone number required switch status in the function switch configuration item; When the "mobile number must be entered" switch is enabled, verify whether the user has entered the recipient's mobile phone number, and prompt the user to enter it if not. Based on the recipient's name, the recipient's mobile phone number, and the time filter range selected by the user, a waybill query request is sent to the backend server; wherein, the waybill query request is used to query the information of waybills to be retrieved with the recipient's name as the recipient and associated with the recipient's mobile phone number when not logged in; Receive and display the list of available waybills returned by the backend server; In response to the user's confirmation of the waybill, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0082] Based on the above embodiments, in this embodiment, after the current user is diverted to the agent processing flow, the processing module 304 is further used for: Based on the user's identity information, query the authorization records of the user's affiliated agency; The system retrieves and displays a list of waybills under the name of the agency that are in a pending collection status, and automatically marks the processing method corresponding to each waybill; wherein, the processing method includes self-service processing and counter processing; In response to the user's confirmation of self-service waybill processing, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

[0083] Based on the above embodiments, in this embodiment... The device further includes a transmitting module, specifically used for: After loading the corresponding function entry controls in the display area of ​​the self-service terminal according to the list of function modules to be displayed, In response to the user triggering the self-service order creation module, and provided the user's identity verification is successful, the list of shipping documents with and without orders will be displayed. In response to a user's addition of a new consignment note, a consignment note number is automatically generated, and a consignment note information editing interface is provided; wherein, the consignment note information editing interface includes origin station information, destination station information, sender and recipient information, and goods name information; After the user confirms the shipping information, the shipping record is saved and the printing device is activated to output the shipping voucher; Receive collection data synchronously uploaded from a handheld terminal device after scanning the consignment note; wherein, the collection data includes cargo weight information and cargo size information; The consignment record and the collection data are combined to generate a complete cargo information message that conforms to the format of the ground service agent system, and the complete cargo information message is sent to the ground service agent system.

[0084] Figure 4 An example is a schematic diagram of the physical structure of an electronic device, such as... Figure 4As shown, the electronic device can be a robot or other electronic device. This electronic device may include: a processor 410, a communications interface 420, a memory 430, and a communication bus 440. The processor 410, communications interface 420, and memory 430 communicate with each other via the communication bus 440. The processor 410 can call logical instructions from the memory 430 to execute air cargo handling methods, including: In response to a business request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location where the self-service terminal is located is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The main operation interface of the self-service terminal is generated according to the configuration items displayed by the interface module, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items. Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information; If the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type and the business process type corresponding to the identity information, so as to guide the user to complete the air cargo business in accordance with the business process rules.

[0085] Furthermore, the logical instructions in the aforementioned memory 430 can be implemented as software functional units and, when sold or used as independent products, can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art, or a part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0086] On the other hand, the present invention also provides a computer program product, the computer program product comprising a computer program, the computer program being able to be stored on a non-transitory computer-readable storage medium, and when the computer program is executed by a processor, the computer being able to execute the air cargo business handling method provided by the above methods, including: In response to a business request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location where the self-service terminal is located is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The main operation interface of the self-service terminal is generated according to the configuration items displayed by the interface module, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items. Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information; If the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type and the business process type corresponding to the identity information, so as to guide the user to complete the air cargo business in accordance with the business process rules.

[0087] In another aspect, the present invention also provides a non-transitory computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the air cargo handling method provided by the methods described above, including: In response to a business request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location where the self-service terminal is located is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The main operation interface of the self-service terminal is generated according to the configuration items displayed by the interface module, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items. Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information; If the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type and the business process type corresponding to the identity information, so as to guide the user to complete the air cargo business in accordance with the business process rules.

[0088] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate. The components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the modules can be selected to achieve the purpose of this embodiment according to actual needs. Those skilled in the art can understand and implement this without any creative effort.

[0089] Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus necessary general-purpose hardware platforms, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solutions, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute the methods described in the various embodiments or some parts of the embodiments.

[0090] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for handling air cargo business, characterized in that, include: In response to a business request triggered by a user on a self-service terminal, a set of configuration parameters corresponding to the business location where the self-service terminal is located is obtained from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The main operation interface of the self-service terminal is generated according to the configuration items displayed by the interface module, and the business process type corresponding to the self-service terminal is determined according to the business mode configuration items. Obtain the user's input identity information, and verify the user's identity based on the function switch configuration item and the identity information; If the identity verification is successful, the corresponding business process rules are loaded from the configuration center according to the user type and the business process type corresponding to the identity information, so as to guide the user to complete the air cargo business in accordance with the business process rules.

2. The air cargo service handling method according to claim 1, characterized in that, The step of obtaining the set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center includes: Obtain the device identification information of the self-service terminal and the location information of the business location; A configuration retrieval request is sent to the configuration center based on the device identification information and the location information; Receive the set of configuration parameters returned by the configuration center that matches the business location.

3. The air cargo service handling method according to claim 1, characterized in that, The set of configuration parameters also includes display style configuration items; The step of generating the main operation interface of the self-service terminal based on the configuration items displayed by the interface module includes: The list of functional modules to be displayed, defined in the interface module display configuration item, is read; wherein the list of functional modules to be displayed includes at least one of the following: goods pickup and order processing module, self-service order creation module, waybill query module, flight query module, vehicle and cargo binding receipt query module, and platform dispatch query module; According to the list of functional modules to be displayed, the corresponding functional entry controls are loaded in the display area of ​​the self-service terminal; Adjust the layout direction and color style of the main operation interface according to the display style configuration items.

4. The air cargo service handling method according to claim 3, characterized in that, The step of obtaining the user's input identity information and verifying the user's identity based on the function switch configuration item and the identity information includes: Obtain the user's input identity information and read the face recognition switch status in the function switch configuration item; When the face recognition switch is enabled, the user's current face image is acquired, and the current face image is compared and verified with the pre-stored face image corresponding to the identity information; When the face recognition switch is disabled, identity verification is completed based on the identity information.

5. The air cargo handling method according to claim 4, characterized in that, Upon successful identity verification, the step of loading the corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type includes: If the identity verification is successful, read the status of the current settlement order switch in the function switch configuration item and determine whether the current user belongs to an authorized agent company user; If the current user is an authorized agent, the current user will be redirected to the agent's order processing flow. If the current user is not an authorized agent and the current order completion switch is enabled, the current user will be diverted to the individual customer order completion process. If the current user is not an authorized agent and the current order status is disabled, a business processing restriction message will be displayed and the current order processing process will be terminated.

6. The air cargo handling method according to claim 5, characterized in that, After diverting the current user to the individual passenger booking process, guiding the user to complete the air cargo service according to the business process rules includes: Obtain the recipient's name and mobile phone number entered by the user, and read the mobile phone number required switch status in the function switch configuration item; When the "mobile number must be entered" switch is enabled, verify whether the user has entered the recipient's mobile phone number, and prompt the user to enter it if not. Based on the recipient's name, the recipient's mobile phone number, and the time filter range selected by the user, a waybill query request is sent to the backend server; wherein, the waybill query request is used to query the information of waybills to be retrieved with the recipient's name as the recipient and associated with the recipient's mobile phone number when not logged in; Receive and display the list of available waybills returned by the backend server; In response to the user's confirmation of the waybill, the system guides the user through the electronic signature, billing and settlement, and electronic payment processes in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

7. The method for handling air cargo business according to claim 5, characterized in that, After diverting the current user to the agent processing flow, guiding the user to complete the air cargo business processing according to the business process rules includes: Based on the user's identity information, query the authorization records of the user's affiliated agency; The system retrieves and displays a list of waybills under the name of the agency that are in a pending collection status, and automatically marks the processing method corresponding to each waybill; wherein, the processing method includes self-service processing and counter processing; In response to the user's confirmation of self-service waybill processing, the system guides the user to complete the electronic signature, billing and settlement, and electronic payment operations in sequence. Upon successful electronic payment, the printer will output a delivery receipt.

8. The method for handling air cargo business according to claim 5, characterized in that, After loading the corresponding function entry controls in the display area of ​​the self-service terminal according to the list of function modules to be displayed, the method further includes: In response to the user triggering the self-service order creation module, and provided the user's identity verification is successful, the list of shipping documents with and without orders will be displayed. In response to a user's addition of a new consignment note, a consignment note number is automatically generated, and a consignment note information editing interface is provided; wherein, the consignment note information editing interface includes origin station information, destination station information, sender and recipient information, and goods name information; After the user confirms the shipping information, the shipping record is saved and the printing device is activated to output the shipping voucher; Receive collection data synchronously uploaded from a handheld terminal device after scanning the consignment note; wherein, the collection data includes cargo weight information and cargo size information; The consignment record and the collection data are combined to generate a complete cargo information message that conforms to the format of the ground service agent system, and the complete cargo information message is sent to the ground service agent system.

9. An air cargo service processing device, characterized in that, include: The acquisition module is used to respond to a business request triggered by a user on a self-service terminal and obtain a set of configuration parameters corresponding to the business location where the self-service terminal is located from a preset configuration center; wherein, the set of configuration parameters includes interface module display configuration items, function switch configuration items, and business mode configuration items; The determination module is used to generate the main operation interface of the self-service terminal according to the display configuration items of the interface module, and to determine the business process type corresponding to the self-service terminal according to the business mode configuration items. The verification module is used to obtain the identity information input by the user and to verify the user's identity based on the function switch configuration items and the identity information. The processing module is used to load the corresponding business process rules from the configuration center based on the user type corresponding to the identity information and the business process type when the identity verification is successful, so as to guide the user to complete the air cargo business processing according to the business process rules.

10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the air cargo business processing method as described in any one of claims 1 to 8.

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