LLM-Powered Telecommunications Operations Information Learning and Live Decision Support System

Abstract

The invention relates to a system that can be used in telecommunications operations centers, cloud operations teams, and technical support processes, which learns past operational information and analyzes live alarms to provide recommendations to operations teams.

Description

1 TARIFF LLM-Powered Telecommunications Operations Information Learning and Live Decision Support System Technical Area 5 The invention is used in telecommunications operations centers, cloud operations teams, and technical support. It can be used in processes, learns past operational information, and analyzes live alarms. It involves a system that provides suggestions to operational teams. State of the Art Today, alarm management systems and monitoring tools are used in telecommunications operational environments. Incident management platforms and RCA documentation are used. From network devices, Alarms from servers and cloud systems are monitored by operations teams. 15 The incidents are recorded in the ticket systems, and teams review past documents. It tries to solve the problem. Some structures also use chatbot or AI-powered systems. They are used. However, these systems mostly produce general information. Live alarm data Structures that evaluate past operational information together with past incident data are quite limited. Because records, operational notes, and solution information are generally kept in different systems, 20 Operation teams are unable to access this information quickly enough. These systems have some significant shortcomings. Automatic correlation between similar events. It cannot be installed. When an alarm occurs, here are some suggested solutions to similar problems encountered in the past. It cannot be retrieved automatically. Operational information often depends on individuals. Especially 25 New team members cannot benefit sufficiently from past experiences. As a result of these shortcomings, some Technical problems arise. The same problems have to be analyzed repeatedly. Operational processes slow down and resolution times lengthen. Critical information may be lost over time. Or it may not be adequately shared between teams. In situations such as leaving a job, information may not reach individuals. He becomes addicted. 30 In conclusion, due to the negative aspects described above and the current solutions being the subject of discussion... Due to its shortcomings, it has become necessary to make improvements in the relevant technical field. 35 2 Purpose of the Invention The invention was created by drawing inspiration from existing situations and overcoming the aforementioned drawbacks. It aims to solve the problem. The main purpose of the invention is to learn past operational information and analyze live alarm data. The goal is to create a system that provides real-time recommendations to operational teams. Another purpose of the invention is to combine historical operational information with live alarm data. The goal is to provide a system for evaluation. 10 Another purpose of the invention is to record past incident logs, resolution steps, and operational notes. The goal is to provide a system that can generate automated recommendations for live alarms using the existing NOC; It can work with existing monitoring, incident management, and ticketing systems. A system that provides an additional layer of decision support without changing the operational structure. 15 to create. The structural and characteristic features and all the advantages of the invention are given in the figures below. Thanks to the detailed explanation written with references to the figures, it becomes clearer. It will be understood. 20 Figures that will help understand the invention. Figure 1 shows the general architecture of the system that is the subject of the invention. Description of Part References 25 1. Alarm and incident sources 2. Data collection module 3. Operational information pool 4. LLM analysis engine 5. Similar Event Matching Module 30 6. Decision support engine 7. Operating Interface 35 3 Detailed Description of the Invention In this detailed description, the preferred configurations of the system that is the subject of the invention are listed only. This is explained to facilitate a better understanding of the subject. The invention is used in telecommunications operations centers, cloud operations teams, and technical support. It can be used in processes, learns past operational information, and analyzes live alarms. It is a system that provides suggestions to operational teams. The system that is the subject of the invention; 10 • Alarm and incident sources providing operational data (1), •Data collection module that collects alarm and incident data (2), •Operation information pool that stores past operation information (3), •LLM analysis engine that analyzes data (4), • Similar event matching module that finds past similar events (5), 15 •Decision support engine that generates operational recommendations (6), •Operation interface that allows viewing of system outputs (7) It includes. The operating principle of the system described in the invention is as follows: The system described in the invention was first developed as an alarm and incident 20 It collects data from its sources (1) through the data collection module (2). The collected information The operation information is transferred to the (3) pool. In this pool (3) past incident records, operation Notes and solution information are kept. The LLM analysis engine (4) analyzes this data. System It can find similar events that happened in the past and link them to live alerts. Similar events Matching module (5), similarities between past incident records and live alarm 25 It examines. The decision support engine (6) provides solution suggestions to the operations team as a result of this analysis. It presents. Finally, the team is informed via the operation interface (7). Thanks to this structure The system goes beyond simply being a system that displays alarms. By using past operational information... It becomes a system that can provide live support. The most important difference of the system described in the invention is that it combines historical operational information with live alarm data. It is a joint assessment. Alarm management and operation documents in existing systems. They generally operate separately. The system in question, however, records past incident logs and solutions. It can generate automated suggestions for live alerts using the steps and operation notes. This This allows operational teams to benefit from past experiences more quickly. The subject of the invention is 35. 4 The system includes existing NOC, monitoring, incident management, and ticketing systems. It is feasible. It provides an additional layer of decision support without altering the existing operational structure.

Claims

REQUESTS 1. In telecommunications operations centers, cloud operations teams, and technical support. It can be used in processes, learns past operational information, and provides live alerts. It is a system that analyzes and provides recommendations to operational teams, and its feature is; 5 • Alarm and incident sources providing operational data (1), •Data collection module that collects alarm and incident data (2), •Operation information pool that stores past operation information (3), •LLM analysis engine that analyzes data (4), • Similar event matching module that finds past similar events (5), 10 •Decision support engine that generates operational recommendations (6), •Operation interface that allows viewing of system outputs (7) It includes.

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