Business guidance method and system
By adopting business guidance methods and systems in the business hall, using facial image acquisition and guidance screen to display the candidate business list, the problem of low business processing efficiency in traditional business halls is solved, and intelligent guidance self-service is realized, which improves business processing efficiency and reduces labor costs.
CN114359997BActive Publication Date: 2025-04-01GUANGZHOU POWER SUPPLY BUREAU GUANGDONG POWER GRID CO LTD +1
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Patent Information
- Application Number
- CN202111469597.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- Filing Date
- 2021-12-03
- Publication Date
- 2025-04-01
- Estimated Expiration
- 2041-12-03
AI Technical Summary
Technical Problem
Traditional business halls rely on manual services for business management, resulting in low efficiency in business acceptance and high requirements for staff.
Method used
A business guidance method and system are adopted to collect facial images through the first image acquisition device, determine whether self-service is needed, the guide screen displays a list of candidate services, and guide users to go to the self-service counter machine or self-service terminal for self-service processing according to the business type.
Benefits of technology
It improves business acceptance and processing efficiency, reduces labor costs, and realizes intelligent guided self-service, which facilitates and quickly diverts self-service processing.
✦ Generated by Eureka AI based on patent content.
Abstract
The present application relates to a service guidance method and system. The system includes: a first image acquisition device, a guide screen, a self-service counter machine, a second image acquisition device, and a self-service terminal. The first image acquisition device acquires a facial image of a target object entering a preset area, and determines whether the target object needs self-service based on the acquired facial image; when the guide screen determines that self-service is needed, it displays a first candidate service list corresponding to the target object, and determines the target service selected by the target object from the first candidate service list; when the target service belongs to the first category of service, the guide screen guides the target object to the self-service counter machine for self-service processing, and when the target service belongs to the second category of service, the guide screen guides the target object to the self-service terminal for self-service processing; the second image acquisition device performs facial recognition on the target object and sends a login request to the self-service counter machine. The use of this method can improve the efficiency of service acceptance and processing and reduce labor costs.
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