Electronic tax bureau service auxiliary method and system

By intelligently identifying taxpayers' operating behaviors and business modules and providing real-time personalized counseling services, the electronic tax bureau's business assistance methods and systems solve the problems of lagging updates of existing counseling methods and uneven coaching quality, and improve taxpayers' operational efficiency and service experience.

CN119671759AActive Publication Date: 2025-03-21GUANGDONG RAYMON TECH
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Patent Information

Application Number
CN202411735573.9
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2024-11-29
Publication Date
2025-03-21
Estimated Expiration
2044-11-29

AI Technical Summary

Technical Problem

The existing electronic tax bureau's tutoring methods rely on paper operating manuals and on-site manual guidance, which have problems such as lagging updates, difficulty in finding information, tight human resources and uneven quality of tutoring, making it difficult to provide efficient and personalized tutoring services.

Method used

Using an electronic tax bureau business auxiliary method and system, by obtaining taxpayers' operating behavior information, intelligently identifying the currently accessed business modules, and providing real-time and personalized tutoring services. The system includes an operational behavior information acquisition module, a business module identification module, a tutoring data acquisition and display module, an operation progress monitoring module, an AI intelligent consultation module and a manual service module, combining intelligent terminals and AI technology to realize automated tutoring and real-time interaction.

Benefits of technology

It significantly improves the operational efficiency and service experience of taxpayers, reduces the work burden of tax counselors, improves the quality of consulting services, provides a more personalized and intuitive tutoring process, and enhances taxpayers' satisfaction and information security.

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Abstract

The invention discloses an electronic tax bureau business auxiliary method and system, and relates to the field of electronic tax services, and the method comprises the steps: recognizing an electronic tax bureau business module currently accessed by a taxpayer based on obtained operation behavior information, and generating a business module recognition result; according to the identification result of the business module, obtaining related operation manuals, training videos and common question answers, and generating tutoring data information; synchronously displaying the tutoring data information in a specified area; monitoring the operation progress of the taxpayer, highlighting an operation area or a button on the main interface of the electronic tax bureau according to the current operation step, and proceeding to the next step; a consultation request of the taxpayer is received and analyzed, the most matched answer is retrieved from the tax and fee knowledge base, and consultation reply information is generated; establishing real-time interactive connection with the tax officers when manual service is needed; the operation behavior of the taxpayer is intelligently identified, real-time and personalized tutoring service is provided, and the operation efficiency and service experience of the taxpayer are improved.
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