Dialogue text generation method and related device
The user sentiment categories are determined through dialogue channels and user behavior data, and the generative model is input to generate dialogue text, which solves the problems of large manpower investment and high operational costs in the process of resource return, and improves the accuracy and flexibility of dialogue text.
Patent Information
- Application Number
- CN202411505959.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-10-25
- Publication Date
- 2025-03-25
AI Technical Summary
In resource service agencies, due to the huge and dispersed number of businesses to be returned during the resource return process, a large amount of manpower is required, which increases operational costs and poses challenges to the efficiency and status of service users.
Through a dialogue text generation method, the user's emotional category is determined based on the dialogue data generated in the dialogue channel and user behavior data, and the user behavior data, dialogue channel, emotion category and task prompt word are input to the generation model for dialogue text generation to obtain the dialogue text.
It improves the accuracy and effectiveness of dialogue text, makes the generated dialogue text more appropriate to the user, conforms to the user's emotional demands, and adapts to the characteristics of different dialogue channels, improving the flexibility of dialogue text.