An intelligent sales guidance conversion method based on AI voice emotion recognition
By using an AI-based voice emotion recognition method, the voice data streams of sales staff and customers are split and interactive relationships are established to generate dynamic emotion perception factors. This solves the problems of lagging and insufficient accuracy in emotion recognition in existing technologies, and improves the real-time performance and accuracy of emotion recognition, thereby enhancing the effectiveness of sales guidance and customer experience.
Patent Information
- Application Number
- CN202610627265.7
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Filing Date
- 2026-05-08
- Publication Date
- 2026-07-17
AI Technical Summary
Existing technologies cannot accurately segment and temporally correlate two-way voice data streams between sales and customers, resulting in a lack of reliable contextual support for sentiment analysis. The sentiment recognition results are lagging and one-sided, making it difficult to capture real-time emotional fluctuations and changes in customers during sales communication. It is also impossible to predict customer emotional shifts in advance, thus missing the best opportunity to guide sales conversion.
By using an AI-based voice emotion recognition method, the two-way voice data stream of the sales interaction process is split into sales-side voice blocks and client-side voice blocks. The interaction relationship between the two is determined, dynamic emotion perception factors of the client-side voice blocks are generated, and a matching relationship between dynamic emotion identifiers and the speech of the sales-side voice blocks is established, thereby achieving dynamic quantitative representation of emotions and improving accuracy.
It achieves real-time and accurate improvement in customer emotion, can predict the direction of emotion changes, generate intelligent sales guidance content, strengthen positive guidance of positive emotions and timely soothe negative emotions, thereby improving customer interaction experience and sales conversion efficiency.
Smart Images
Figure CN122417090A_ABST