Currency processing system and currency processing program

Abstract

To achieve both reduction in introduction cost and reduction in correspondence burden on staff in a currency processing device operated by customers.SOLUTION: A currency processing system comprises: a currency processing device 1 operated by customers; a management terminal device 5 that is arranged at a counter for serving customers and operated by a teller, and can communicate with the currency processing device 1; a processing device side reception unit 12 that is provided in the currency processing device 1, and receives currency transaction operations from customers; a transaction processing unit 13 that is provided in the currency processing device 1, and executes transaction processing based on the operations received by the processing device side reception unit 12; a queue registration unit 53A that registers a queue corresponding to the transaction processing executed by the transaction processing unit 13; and an output unit 55 that is provided in the management terminal device 5, and outputs output information corresponding to the queue registered by the queue registration unit 53A.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present disclosure relates to a currency processing system and a currency processing program. [Background technology]

[0002] Conventionally, in the branches of financial institutions such as banks, a currency handling device for managing currency and the like within the branch is used, as shown in Patent Document 1. In general, the currency handling device is operated by a teller or the like in the branch. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2018-206309 A Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, banks have been reducing the number of staff at their branches due to factors such as labor shortages, work style reforms, and low-profit structures. For this reason, there has been an increased need for work efficiency and shortening of work hours for tellers and the like. In response, efforts have been made to shorten the teller's work hours per customer by having customers operate currency processing devices that were previously operated by tellers, while the tellers focus on other tasks. However, if the currency processing device that was previously operated by tellers is changed to a system operated by customers and then linked to other devices via an in-bank network, it will be necessary to modify the entire system, including changing the software of the other devices and checking the operation of the entire in-bank network. In other words, linking a currency processing device operated by customers to other devices via an in-bank network is not easy, as it will lead to increased implementation costs.

[0005] The object of the present disclosure is to provide a means for achieving both reduced implementation costs and reduced burden on staff in a currency processing device operated by customers. [Means for solving the problem]

[0006] As a means for solving the above-mentioned problems, the currency handling system of the first aspect of the present disclosure comprises a currency handling device operated by a customer, a management terminal device arranged at a counter for serving the customer and operated by a teller and capable of communicating with the currency handling device, a processing device side reception unit provided in the currency handling device and accepting currency transaction operations from the customer, a transaction processing unit provided in the currency handling device and executing transaction processing based on the operations accepted by the processing device side reception unit, a queue registration unit that registers a queue corresponding to the transaction processing executed by the transaction processing unit, and an output unit provided in the management terminal device and outputting output information corresponding to the queue registered by the queue registration unit.

[0007] In the currency handling system relating to the first aspect described above, it is preferable that the processing device side reception unit is configured to accept information identifying the customer based on the customer's operation, and the queue registration unit is configured to register the queue in a form including the information accepted by the processing device side reception unit.

[0008] In the currency handling system relating to the first aspect described above, it is preferable that the currency handling system further comprises a terminal side reception unit provided in the management terminal device for receiving the teller's operation to select the queue to be processed, and a status change unit for changing the status of the queue selected by the operation received by the terminal side reception unit to "processed."

[0009] In the currency handling system according to the first aspect described above, it is preferable that the output unit is configured to output the output information corresponding to the queue selected by an operation accepted by the terminal side acceptance unit.

[0010] In the currency handling system relating to the first aspect described above, it is preferable that the management terminal device is provided with a terminal side reception unit that receives an instruction to start processing the queue related to the deposit from the accounting system processing device, and the output unit is configured to output the output information indicating the completion of the deposit and the amount of the deposit to the accounting system processing device.

[0011] As a means for solving the above-mentioned problems, a currency processing system according to a second aspect of the present disclosure comprises a currency processing device operated by a customer, a management terminal device arranged at a counter for serving the customer and operated by a teller and capable of communicating with the currency processing device, a terminal side reception unit provided in the management terminal device and receiving transaction information indicating the content of the currency transaction desired by the customer based on input from the teller, a queue registration unit providing a queue corresponding to the transaction information received by the terminal side reception unit, a processing device side reception unit provided in the currency processing device and receiving operations from the customer, and a transaction processing unit provided in the currency processing device and executing transaction processing based on both the queue registered by the queue registration unit and the operations received by the processing device side reception unit.

[0012] In the currency handling system relating to the above-mentioned second aspect, it is preferable that the terminal side reception unit is configured to receive first customer information identifying the customer together with the transaction information, and the queue registration unit is configured to register the queue corresponding to both the transaction information and the first customer information.

[0013] In the currency handling system relating to the above-mentioned second aspect, it is preferable that the processing device side reception unit is configured to accept second customer information identifying the customer based on the customer's operation, and is provided with a matching unit that matches the first customer information corresponding to the queue with the second customer information accepted by the processing device side reception unit, and the transaction processing unit is configured to execute the transaction processing when the matching unit determines that the first customer information and the second customer information match, and not to execute the transaction processing when the matching unit determines that the first customer information and the second customer information do not match.

[0014] In the currency processing system relating to the above-mentioned second aspect, it is preferable that the currency processing device is provided with a processing device side communication unit that transmits completion information indicating that the transaction processing has been completed when the transaction processing is completed, and a status change unit that changes the status of the queue corresponding to the completion information transmitted by the processing device side communication unit to processed.

[0015] In the currency handling system relating to the above-mentioned second aspect, it is preferable that the terminal side reception unit is configured to receive the transaction information from the account system processing device, is provided in the management terminal device, and is equipped with an output unit that outputs output information to the account system processing device in accordance with the registration of the queue.

[0016] As a means for solving the above-mentioned problems, the currency processing program of the third aspect of the present disclosure causes a computer to realize the following: a processing device side reception function implemented in a currency processing device operated by a customer and accepting currency transaction operations from the customer; a transaction processing function implemented in the currency processing device and executing transaction processing based on the operation accepted by the processing device side reception function; a processing device side communication function implemented in the currency processing device and transmitting transaction information indicating the content of the transaction processing executed by the transaction processing function; a queue registration function registered a queue corresponding to the transaction information transmitted by the processing device side communication function; and an output function implemented in a management terminal device located at a counter to serve the customer, operated by a teller, and capable of communicating with the currency processing device, and output information corresponding to the queue registered by the queue registration function.

[0017] As a means for solving the above-mentioned problems, the currency processing program of the fourth aspect of the present disclosure is implemented in a management terminal device that is placed at a counter for serving customers and operated by a teller and is capable of communicating with a currency processing device operated by the customer, and causes a computer to realize a terminal-side reception function that accepts transaction information indicating the content of the currency transaction desired by the customer based on input from the teller, a queue registration function that registers a queue corresponding to the transaction information accepted by the terminal-side reception function, a processing device-side reception function that is implemented in the currency processing device and accepts operations from the customer, and a transaction processing function that is implemented in the currency processing device and executes transaction processing based on both the queue registered by the queue registration function and the operation accepted by the processing device-side reception function. [Brief description of the drawings]

[0018] [Figure 1] FIG. 1 is a schematic diagram showing a currency processing system in a store. [Diagram 2] FIG. 1 is a diagram showing a flow of a conventional deposit procedure. [Diagram 3] FIG. 1 is a diagram showing a flow of a conventional withdrawal procedure. [Figure 4] A block diagram showing the control configuration of the currency handling system. [Diagram 5] FIG. 13 is a diagram showing an example of a list of queues displayed on a monitor of a queue management terminal. [Figure 6] FIG. 13 is a diagram showing the flow of depositing money into a currency processing device. [Figure 7] FIG. 13 is a flow chart showing the registration of a deposit queue. [Figure 8] A diagram showing the process of carrying out the deposit procedure at the counter after depositing money into the currency processing device. [Figure 9] FIG. 13 is a flow chart showing changes in the state of the deposit queue based on the teller's operation. [Figure 10] FIG. 13 is a diagram showing the flow of a withdrawal procedure at a counter. [Figure 11] FIG. 13 is a flow chart showing the registration of a withdrawal queue. [Figure 12]A diagram showing the flow of withdrawing money from a currency processing device after a withdrawal procedure at a counter. [Figure 13] A flowchart showing the matching process in the queue management terminal when dispensing money, and the dispensing process in the currency processing device. [Figure 14] A block diagram showing the control configuration of a currency processing system simply connected to an accounting counter terminal. [Figure 15] This is a diagram showing the flow of deposit procedures at the counter after depositing money at the money processing device in a money handling system that is simply connected to an accounting counter terminal. [Figure 16] A flowchart showing changes in the state of a deposit queue based on teller operations in a currency processing system that is simply connected to an accounting counter terminal. [Figure 17] This is a diagram showing the flow of withdrawal procedures at a counter in a currency processing system that is simply connected to an accounting counter terminal. [Figure 18] A flowchart showing the registration of a withdrawal queue in a currency processing system that is simply connected to an accounting counter terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0019] Hereinafter, a money handling system according to the present disclosure will be described with reference to the drawings. Note that the present disclosure is not limited to the following embodiments, and various modifications are possible without departing from the spirit and scope of the present disclosure.

[0020] [Overview of the currency handling system] The currency handling system in this embodiment will be described. Fig. 1 shows a currency handling system installed in a store such as a branch or a local office of a bank. The bank shown in Fig. 1 has a counter A for dealing with customers, an automatic transaction booth B, a consultation booth C, and a self-service deposit / withdrawal booth D.

[0021] At counter A, a teller in charge of processing accounting system transactions is always present. At counter A, an accounting system counter terminal 4, a queue management terminal 5, and a printer 8 are arranged. The accounting system counter terminal 4 corresponds to the "accounting system processing device" recited in the claims. The queue management terminal 5 corresponds to the "management terminal device" recited in the claims.

[0022] The accounting system counter terminal 4 is a terminal that is operated by a teller and manages customer accounts. The accounting system counter terminal 4 is connected to an accounting system server 6 via an in-bank network (see FIG. 4) such as a wide area network (WAN). The accounting system server 6 is located, for example, at a remote location such as the headquarters or a data center, and manages information related to accounting processing in a centralized manner. The accounting system counter terminal 4 is also configured to be connectable to a currency deposit and withdrawal machine (not shown) via a dedicated local communication line. Although not described in detail as it is well known, the currency deposit and withdrawal machine (not shown) is used in conjunction with the accounting system counter terminal 4, and can deposit and withdraw currency in response to commands output by the teller operating the accounting system counter terminal 4.

[0023] The queue management terminal 5 is disposed next to the accounting system counter terminal 4. Details will be described later, but the queue management terminal 5 is, for example, a tablet computer that is operated by a teller and is configured to manage a queue of information related to transaction processing executed by the currency processing device 1. The queue management terminal 5 is not connected to the in-bank network, but may be connected to the in-bank network and not linked to other devices including the accounting system counter terminal 4 and the accounting system server 6. The queue management terminal 5 does not perform accounting processing such as that performed by the accounting system counter terminal 4, but is used together with the accounting system counter terminal 4 when the teller performs accounting processing.

[0024] Multiple ATM machines 2 are installed in automated transaction booth B. The ATM machines 2 are used by individual customers to deposit cash into and withdraw cash from their deposit accounts. The ATM machines 2 are connected to an accounting system server 6 via an in-bank network. When cash is deposited or withdrawn at the ATM machine 2, account update processing is also performed automatically.

[0025] The consultation booth C is a space for carrying out consultation regarding, for example, financing for a customer. A remote consultation terminal 3 is disposed in the consultation booth C.

[0026] The remote consultation terminal 3 is connected to, for example, a customer service clerk at the headquarters via an in-bank network. The customer service clerk is displayed on the monitor of the remote consultation terminal 3. The customer service clerk at the headquarters and the customer can have a dialogue regarding advanced consultation content such as financial investment via the remote consultation terminal 3. For this reason, banks and the like only need to assign customer service clerks with advanced financial literacy to desired locations. This reduces the burden of securing personnel at end-stores and reduces the variation in customer service quality at each store. The remote consultation terminal 3 may be a stationary terminal or a tablet terminal.

[0027] A currency handling device 1 is disposed in the self-service deposit / withdrawal booth D. The currency handling device 1 is used, for example, by corporate customers and the like to carry out large cash transactions and exchange cash.

[0028] The currency handling device 1 identifies and counts banknotes and coins, classifies them by type, and stores them internally in groups of a predetermined number. The currency handling device 1 also stores a predetermined number of banded banknotes for each type of banknote (for example, groups of 100), and stores a predetermined number of wrapped coins for each type of coin (for example, groups of 50). Wrapped coins are coins of the same type wrapped in a wrapping medium such as paper or film, and are known as coin rolls. The currency handling device 1 is therefore capable of depositing, dispensing, and exchanging large amounts of banknotes and coins.

[0029] In conventional stores, the currency handling device 1 is placed in a back yard where customers cannot enter, and is operated by employees such as tellers. In some cases, the currency handling device 1 is not linked to the accounting counter terminal 4 or the accounting server 6, and is operated as a stand-alone device separated from the in-bank network. In such cases, as shown in Figures 2 and 3, for example, when a teller operates the currency handling device 1 to deposit or withdraw money, the teller also operates the accounting counter terminal 4 to perform account update processing.

[0030] FIG. 2 shows the flow of deposit processing in a conventional store. When a customer applies for a deposit at counter A (action #01), the teller receives the passbook, slip, and currency from the customer (action #02), and checks the slip (action #03). After checking the slip, the teller inserts the currency into the currency processing device 1 (action #04), and performs accounting processing at the accounting counter terminal 4 (action #05). The accounting processing performed at the accounting counter terminal 4 is a process of updating the customer's account information stored in the accounting server 6, in which the deposit history of the account is added to the account information stored in the accounting server 6, and the account balance information is updated. The deposit history and the account balance are also recorded in the passbook. The teller then returns the passbook to the customer (action #06), and the customer receives the passbook (action #07).

[0031] FIG. 3 shows the flow of withdrawal processing in a conventional store. When a customer applies for withdrawal at counter A (action #11), the teller receives the passbook, slip, and identification document from the customer (action #12), and checks the slip and the customer's identity (action #13). The identification document is, for example, an identification card issued by an administrative agency (passport, driver's license, health insurance card, etc.). After the slip check and the customer's identity are completed, the teller withdraws the money from the money processing device 1 (action #14) and performs accounting processing at the accounting counter terminal 4 (action #15). At this time, the withdrawal history of the account is added to the account information stored in the accounting server 6, and the account balance information is updated. The withdrawal history and the account balance are also recorded in the passbook. The teller then returns the passbook and identification document to the customer and hands over the money to the customer (action #16), and the customer receives the passbook, identification document, and money (action #17).

[0032] However, due to the recent decline in the labor force and the effects of work style reform, tellers and the like are likely to be required to handle a wide range of needs with limited manpower and within limited working hours. For this reason, there is an increasing need for work efficiency and shortening of work hours for tellers and the like. As a specific measure, efforts are being made to shorten the teller's work hours per customer and shorten the customer's waiting time by having customers themselves operate the business equipment that was previously operated by tellers and the like. For example, if customers directly operate the currency handling device 1 that was previously operated by tellers, the tellers and the like can concentrate on other tasks while the customers are depositing or withdrawing money using the currency handling device 1.

[0033] However, because the currency handling device 1 handles larger amounts of currency than the automated teller machine 2, if the currency handling device 1 is misused by someone pretending to be a legitimate customer, the customer and the bank, etc. may suffer huge losses. For this reason, when a customer uses the currency handling device 1, the teller, etc. performs identity verification.

[0034] However, in cases where the currency processing device 1 is separated from the in-bank network and operated as a stand-alone device, it may be necessary to link the currency processing device 1 with the accounting system counter terminal 4 and the accounting system server 6. However, in reality, in many cases, linking is not possible in the existing state due to differences in communication standards between the currency processing device 1 and the accounting system counter terminal 4, and this requires software changes in the accounting system counter terminal 4 and the accounting system server 6, as well as a corresponding check of the operation of the entire in-bank network. For this reason, linking the currency processing device 1 operated as a stand-alone device with other existing devices is not easy as it leads to increased development costs.

[0035] In this embodiment, a queue management terminal 5 for linking with the currency processing device 1 is provided. The queue management terminal 5 is arranged at a counter A for serving customers and operated by a teller, and is configured to be able to communicate with the currency processing device 1. Therefore, the teller at the counter A can check the deposit, withdrawal, exchange, etc., processed at the currency processing device 1 arranged at the self-service deposit / withdrawal booth D using the queue management terminal 5. In addition, a printer 8 is connected to the queue management terminal 5. With this configuration, it is only necessary to newly prepare the queue management terminal 5 and the printer 8, and to update the software of the existing currency processing device 1 so that it can communicate with the queue management terminal 5. Therefore, development costs are lower than when the currency processing device 1 is connected to an in-bank network and the system is modified to link with other existing devices.

[0036] [Configuration of currency processing system] As shown in FIG. 4, in the currency processing system of this embodiment, the currency processing device 1 is provided with a communication unit 11, and the queue management terminal 5 is provided with a communication unit 51. The communication units 11 and 51 are configured to be able to communicate with each other. The communication method may be wireless communication or wired communication. Note that communication between the communication units 11 and 51 is only between the communication units 11 and 51, and no communication is made with the accounting system counter terminal 4 or the accounting system server 6. In other words, the currency processing device 1 and the queue management terminal 5 are not connected to an in-bank network, and the currency processing device 1 and the queue management terminal 5 are configured to be able to communicate with each other only. The communication unit 11 corresponds to the "processing device side communication unit" described in the claims.

[0037] The currency processing device 1 is equipped with a device-side reception unit 12, a transaction processing unit 13, and a printing unit 14. The device-side reception unit 12 includes, for example, an operation button, an operation touch panel monitor, and a receiving module for receiving remote operations from a teller or the like. The device-side reception unit 12 receives operations for currency transactions from customers. In response to the customer's operation of the device-side reception unit 12, the transaction processing unit 13 executes transaction processing. Transaction processing includes deposit processing, withdrawal processing, and currency exchange processing. The printing unit 14 prints information related to the transaction on paper in response to the transaction processing by the transaction processing unit 13, and provides the paper to the user. The information printed on the paper by the printing unit 14 includes the transaction number, transaction amount, time of transaction, etc. The device-side reception unit 12 corresponds to the "processing device-side reception unit" described in the claims.

[0038] The queue management terminal 5 includes a terminal side reception unit 52, a queue management unit 53, a collating unit 54, an output unit 55, and an operation touch panel monitor 56.

[0039] The terminal side reception unit 52 includes, for example, operation buttons, an input module from an operation touch panel monitor 56, and a module for receiving signals, etc. from other devices operated by the teller (including the accounting counter terminal 4).

[0040] The queue management unit 53 manages the cases for each transaction process in the currency handling device 1 as a queue. This queue is registered every time a transaction process case occurs in the currency handling device 1, and is stored in a storage medium (including a volatile memory and a non-volatile memory) of the queue management terminal 5. The queue is associated with information such as the transaction category (deposit, withdrawal, exchange, etc.), transaction amount, customer information, and queue status. The queue status includes "unprocessed", "processing", and "processed". The queues are displayed in a list on the monitor 56B of the queue management terminal 5. The teller can check information such as the category, transaction amount, and status for each queue on the monitor 56B of the queue management terminal 5. In this embodiment, a queue in the category of deposit is called a "deposit queue", a queue in the category of withdrawal is called a "withdrawal queue", and a queue in the category of exchange is called an "exchange queue". The details will be described later, but the queue management unit 53 is provided with a queue registration unit 53A and a status change unit 53B.

[0041] Details will be described later, but when a transaction is started in the currency handling device 1, the matching unit 54 searches the customer information in the queue and checks whether the information of the customer who is about to start using the currency handling device 1 matches the customer information in the queue.

[0042] The operation touch panel monitor 56 is equipped with a touch panel 56A and a monitor 56B. The monitor 56B displays output information corresponding to the cue in accordance with the output of the output unit 55. The touch panel 56A is, for example, of a capacitance type, and receives an input corresponding to coordinates on the screen of the monitor 56B based on an operation by the teller.

[0043] The output unit 55 is, for example, a module that outputs information, and outputs output information corresponding to a queue to, for example, the monitor 56B of the operation touch panel monitor 56. For example, a screen shown in FIG. 5 is displayed on the monitor 56B as the output information.

[0044] The output information also includes information such as the category, transaction number, transaction amount, and status for each queue, which are displayed in a list on monitor 56B of the queue management terminal 5. The queue shown as "Deposit" in Fig. 5 is the deposit queue, and the queue shown as "Withdrawal" in Fig. 5 is the withdrawal queue. The teller at counter A can register new deposit queues and withdrawal queues, for example, by operating the operation touch panel monitor 56. In addition, deposit queues are automatically registered when a deposit process is executed in the currency processing device 1.

[0045] [Deposit processing in currency processing system] The flow of deposit processing in the currency handling system in this embodiment will be described with reference to Figs. 6 to 9. In the conventional embodiment shown in Fig. 2, the currency handling system 1 is operated by a teller, whereas in the embodiment shown in Figs. 6 to 9, the currency handling system 1 is operated by a customer. The customer first performs a deposit operation on the currency handling system 1 (action #21). The customer then inserts currency into the currency handling system 1 (action #22).

[0046] Explaining this with reference to the flow chart of FIG. 7, the customer operates the machine-side reception unit 12 to designate a deposit, and further inputs a contact phone number in the machine-side reception unit 12 (step #01). In other words, the machine-side reception unit 12 accepts information on a contact phone number that identifies the customer based on the customer's operation. When the customer operates this, the state of the currency handling device 1 transitions to a state in which a deposit process is possible, and the transaction processing unit 13 of the currency handling device 1 judges whether or not currency has been inserted into the insertion slot of the currency handling device 1 (step #02). While the customer has not inserted currency into the currency handling device 1, the judgment in step #02 is No, and the judgment in step #02 is repeated. When the customer inserts currency into the currency handling device 1 (step #02: Yes), the processing in steps #03 to #06 is automatically executed as the automatic process #01 shown in FIG. 6. The deposit process is an example of the "transaction process" described in the claims.

[0047] Specifically, the transaction processing unit 13 executes the deposit process based on the customer's operation accepted by the machine-side acceptance unit 12 (step #03), and the printing unit 14 prints a transaction number ticket (step #04). The communication unit 11 then transmits deposit information indicating the content of the deposit process executed by the transaction processing unit 13 to the queue management terminal 5 (step #05). At this time, the communication unit 11 transmits to the queue management terminal 5 information on a contact phone number that identifies the customer, together with the deposit information. The deposit information is an example of "transaction information" as defined in the claims.

[0048] The communication unit 51 of the queue management terminal 5 receives the deposit information from the communication unit 11. Then, the queue registration unit 53A in the queue management unit 53 registers a deposit queue corresponding to the deposit information (step #06). The deposit queue is linked to a transaction number, a deposit amount, a contact phone number, etc. At this time, the queue registration unit 53A registers the deposit queue in a form including the contact phone number of the customer accepted by the device side acceptance unit 12.

[0049] The flow of the deposit procedure after the customer completes action #22 shown in Figure 6 will be described with reference to Figure 8. When the customer applies for a deposit at window A (action #23), the teller receives the passbook, receipt, and transaction number ticket from the customer (action #24) and checks the receipt (action #25).

[0050] The monitor 56B of the queue management terminal 5 displays a list of the deposit queue and withdrawal queue as shown in Fig. 5. The deposit queue column displays the transaction number, deposit amount, contact phone number, processing status (state), etc. The deposit queue status includes "Accepting" and "Processed." "Accepting" indicates a state where the teller has not yet confirmed the transaction. "Processed" indicates a state where the teller has confirmed the transaction.

[0051] Once the teller has finished checking the receipt, he or she checks the transaction number written on the transaction number slip and presses the processing status touch button in the deposit queue column that matches that transaction number, changing the status of the deposit queue to “Processed” (action #26).

[0052] To explain action #26 based on the flowchart in Fig. 9, when the teller operates the touch panel 56A of the operation touch panel monitor 56 to change the status of the deposit queue to "processed" (step #11), the status change unit 53B in the queue management unit 53 changes the status of the selected deposit queue to "processed" (step #12). In other words, when the terminal side reception unit 52 receives the operation of the operation touch panel monitor 56 by the teller when selecting the deposit queue to be processed, the status change unit 53B changes the status of the deposit queue selected by the operation received by the terminal side reception unit 52 to "processed".

[0053] The output unit 55 then outputs the display "Processed" to the monitor 56B as output information corresponding to the deposit queue selected by the operation accepted by the terminal side acceptance unit 52. If the teller selects the wrong deposit queue, it is possible to correct the selection by reselecting the deposit queue to be changed to "Processed."

[0054] When the teller changes the status of the deposit queue corresponding to the transaction number written on the transaction number slip to "processed," the teller performs accounting processing at the accounting counter terminal 4 (action #27). This adds the deposit history of the account to the account information stored in the accounting server 6, and updates the account balance information. The deposit history and account balance are also recorded in the customer's passbook. The teller then returns the passbook to the customer (action #28), and the customer receives the passbook (action #29).

[0055] If the customer leaves the store after completing action #22 shown in Fig. 6, the deposit queue status will remain as "Accepting". If a preset time has elapsed while the status remains in this state, an alarm may be displayed on monitor 56B, or a buzzer or audio alarm may sound. In this case, for example, the teller or attendant will confirm with the customer by phone.

[0056] [Withdrawal process in currency processing system] The flow of dispensing processing in the currency handling system in this embodiment will be described with reference to Figures 10 to 13. In the conventional embodiment shown in Figure 3, currency handling device 1 is operated by a teller, whereas in the embodiment shown in Figures 10 to 13, currency handling device 1 is operated by a customer.

[0057] When a customer makes a withdrawal request at counter A (action #31), the teller receives the passbook, slip, and identity verification documents from the customer (action #32), and checks the slip and verifies the customer's identity (action #33). Once slip verification and identity verification are complete, the teller performs accounting processing at the accounting counter terminal 4 (action #34). At this time, the account's withdrawal history is added to the account information stored in the accounting server 6, and the account balance information is updated. Additionally, the withdrawal history and account balance are recorded in the customer's passbook.

[0058] The teller also operates touch panel 56A of operation touch panel monitor 56 to input withdrawal information and register a withdrawal queue (action #35). At this time, a transaction number ticket is printed by printer 8. The teller then returns the passbook and personal identification document to the customer and hands over the transaction number ticket to the customer (action #36), and the customer receives the passbook, personal identification document, and transaction number ticket (action #37). Withdrawal information is an example of "transaction information" as defined in the claims.

[0059] Action #35 in which the teller registers a withdrawal queue will be described with reference to Figure 11. When the teller enters withdrawal information, the teller presses the "Issue Withdrawal Queue" touch button shown in Figure 5, and the screen shown in Figure 11 is displayed on monitor 56B. The teller then enters the amount, whether or not a denomination is specified, the phone number listed on the slip, and other information. The phone number listed on the slip will hereinafter be referred to as the "first phone number." At this time, the terminal-side reception unit 52 accepts the first phone number and other information that identifies the customer along with the withdrawal information. In this way, the terminal-side reception unit 52 accepts withdrawal information that indicates the details of the currency withdrawal desired by the customer.

[0060] The queue registration unit 53A registers a withdrawal queue corresponding to the withdrawal information received by the terminal side reception unit 52. When the teller operates the touch panel 56A of the operation touch panel monitor 56 to confirm the input of the withdrawal information (step #21), the queue registration unit 53A registers the withdrawal queue (step #22). At this time, the queue registration unit 53A registers a withdrawal queue corresponding to both the withdrawal information and the first telephone number. The withdrawal queue is linked to the transaction number, withdrawal amount, designated denomination, first telephone number, etc. The communication unit 51 also causes the printer 8 to print out a transaction number slip (step #23). The transaction number, etc. are written on the transaction number slip. The "first customer information" described in the claims includes the first telephone number corresponding to the withdrawal queue.

[0061] The flow of the withdrawal procedure after the customer completes action #37 shown in FIG. 10 will be described with reference to FIG. 12 and FIG. 13. The customer moves to the location of the currency handling device 1 and performs an operation to withdraw money with the currency handling device 1 (action #38). Explaining with reference to the flow chart in FIG. 13, the customer performs an operation to specify withdrawal with the machine-side reception unit 12, and further inputs the transaction number written on the transaction number slip and the telephone number with the machine-side reception unit 12 (step #31). Note that the telephone number input at this time should be the same as the first telephone number written on the slip if the person operating the currency handling device 1 is the same as the customer who applied for withdrawal at window A. The telephone number that the machine-side reception unit 12 accepts through the customer's operation is hereinafter referred to as the "second telephone number". In other words, the machine-side reception unit 12 accepts the transaction number and the second telephone number that identify the customer based on the customer's operation. When this customer operation is performed, the processes shown in steps #32 to #42 in Fig. 13 are automatically executed as automatic process #02 shown in Fig. 12 in each of the currency processing device 1 and the queue management terminal 5. The "second customer information" described in the claims includes the second telephone number accepted by the device side acceptance unit 12.

[0062] When the device side reception unit 12 receives the input of the transaction number written on the transaction number ticket and the second telephone number (step #31), the communication unit 11 transmits the transaction number and the second telephone number to the queue management terminal 5 (step #32), and the communication unit 51 receives the transaction number and the second telephone number from the communication unit 11 (step #33).

[0063] When the communication unit 51 of the queue management terminal 5 receives the transaction number and the second telephone number from the communication unit 11, the collation unit 54 searches for a withdrawal queue in a withdrawal waiting state and checks whether or not a withdrawal queue having the same transaction number as the transaction number received by the communication unit 51 from the communication unit 11 is hit (step #34). The collation by the collation unit 54 is performed on all withdrawal queues in a withdrawal waiting state. If a withdrawal queue having the same transaction number as the transaction number received by the communication unit 51 from the communication unit 11 is not hit (step #34: No), the collation unit 54 judges whether or not the collation with all withdrawal queues in a withdrawal waiting state is completed (step #35). If the collation with all withdrawal queues in a withdrawal waiting state is not completed (step #35: No), the judgment of step #34 is repeated. That is, the collation unit 54 checks whether or not the transaction number corresponding to the withdrawal queue matches the transaction number received by the communication unit 51 from the communication unit 11.

[0064] When a withdrawal queue having the same transaction number as the transaction number received by the communication unit 51 from the communication unit 11 is hit (step #34: Yes), the collation unit 54 judges whether or not the first telephone number corresponding to the withdrawal queue matches the second telephone number received by the communication unit 51 from the communication unit 11 (step #36). If the first telephone number matches the second telephone number (step #36: Yes), the communication unit 51 transmits transaction information corresponding to the hit withdrawal queue among the withdrawal queues registered by the queue registration unit 53A, i.e., withdrawal information, to the communication unit 11 of the currency handling device 1 (step #37). In other words, when the transaction number and second telephone number input by the customer at the device-side reception unit 12 of the currency handling device 1 match the transaction number and first telephone number corresponding to the withdrawal queue, the communication unit 51 transmits the withdrawal information corresponding to the transaction number and the first telephone number to the currency handling device 1.

[0065] On the other hand, if a withdrawal queue having the same transaction number as the transaction number received by communication unit 51 from communication unit 11 is not hit (step #34: No) and matching with all withdrawal queues waiting for withdrawal is completed (step #35: Yes), communication unit 51 transmits matching failure information to communication unit 11 of currency handling device 1 (step #38). Also, even if a withdrawal queue having the same transaction number as the transaction number received by communication unit 51 from communication unit 11 is hit (step #34: Yes) but the first telephone number and the second telephone number do not match (step #36: No), communication unit 51 transmits matching failure information to communication unit 11 of currency handling device 1 (step #38).

[0066] After the communication unit 11 of the currency processing device 1 transmits the transaction number and second telephone number to the queue management terminal 5 in the processing of step #32, the currency processing device 1 determines whether or not the communication unit 11 has received transaction information, i.e., withdrawal information, from the queue management terminal 5 (step #39). In addition, in step #39, it is also determined whether or not the communication unit 11 has received information of a matching failure from the queue management terminal 5. If neither withdrawal information nor information of a matching failure has been received (step #39: No), the determination of step #39 is repeated. At this time, the currency processing device 1 enters a state of waiting for a response from the queue management terminal 5.

[0067] When it is determined that the communication unit 11 has received withdrawal information from the queue management terminal 5 (step #39: Yes), the transaction processing unit 13 executes the withdrawal process (step #40). When the withdrawal process is completed, the currency is withdrawn from the currency processing device 1, and the customer receives the currency at the currency processing device 1, as shown in action #39 in Figure 12. The withdrawal process is an example of a "transaction process" as defined in the claims.

[0068] On the other hand, if the communication unit 11 receives information about a failed matching from the queue management terminal 5, or if the wait for a response from the queue management terminal 5 times out (step #39: failed matching, timeout), the currency processing device 1 does not perform the dispensing process. At this time, a message indicating a transaction failure or a message urging the user to start the operation over from the beginning is displayed on the display device (not shown) of the currency processing device 1. Alternatively, the currency processing device 1 may notify an attendant.

[0069] In other words, the transaction processing unit 13 is configured to execute the withdrawal process when the matching unit 54 determines that the first customer information (the first telephone number corresponding to the withdrawal queue) and the second customer information (the second telephone number accepted by the device side acceptance unit 12) match, and to not execute the withdrawal process when the matching unit 54 determines that the first customer information and the second customer information do not match.

[0070] When the withdrawal process is completed, the communication unit 11 transmits completion information indicating that the withdrawal process has been completed to the queue management terminal 5 (step #41). The communication unit 51 of the queue management terminal 5 receives the completion information from the communication unit 11. The status change unit 53B then changes the status of the withdrawal queue corresponding to the completion information received by the communication unit 51 to "Processed" (step #42). The output unit 55 also outputs the information of the withdrawal queue that has been changed to "Processed" to the monitor 56B, and "Withdrawn" is displayed on the monitor 56B as the status display of the withdrawal queue.

[0071] In this way, the transaction processing unit 13 of the currency processing device 1 executes the withdrawal process based on both the transaction information received by the communication unit 11 and the operation accepted by the device-side acceptance unit 12.

[0072] If the customer leaves the store after completing action #37 shown in Fig. 10, the withdrawal queue status will remain as "Waiting for withdrawal". If a preset time has elapsed while the queue remains in this state, an alarm may be displayed on monitor 56B, or a buzzer or audio alarm may sound. In this case, for example, the teller or attendant will confirm with the customer by phone.

[0073] [Configuration of a currency processing system with simple connection to accounting counter terminals] The currency handling system shown in Fig. 14 will be described. The accounting system counter terminal 4 shown in Fig. 14 is connected to the queue management terminal 5 via the same local communication line as the local communication line to which the above-mentioned currency deposit and withdrawal machine (not shown) is connected. Note that even in this configuration, the currency handling device 1 and the queue management terminal 5 are not connected to the in-bank network, but they may be connected to the in-bank network and not linked to other devices including the accounting system counter terminal 4 and the accounting system server 6. The queue management terminal 5 functions as an emulator that imitates a currency deposit and withdrawal machine used in conjunction with the accounting system counter terminal 4, and is configured to be able to communicate with the accounting system counter terminal 4 via the local communication line.

[0074] When the teller operates the accounting system counter terminal 4, a withdrawal command or a deposit command is sent from the accounting system counter terminal 4. The terminal-side reception unit 52 of the queue management terminal 5 receives the withdrawal command or the deposit command from the accounting system counter terminal 4. These withdrawal command and deposit command commands are the same as the commands that the accounting system counter terminal 4 sends to the associated currency deposit and withdrawal machine, and they also use the same communication protocol. In other words, the terminal-side reception unit 52 receives teller operations related to queue processing or registration from the accounting system counter terminal 4.

[0075] The output unit 55 of the queue management terminal 5 outputs reply information to the accounting system counter terminal 4 in response to withdrawal and deposit command commands sent from the accounting system counter terminal 4. This reply information is the same as the information sent to the accounting system counter terminal 4 by a currency depositing and dispensing machine used in conjunction with the accounting system counter terminal 4, and there is no change in the communication protocol. In other words, the output unit 55 outputs output information to the accounting system counter terminal 4 that updates account information.

[0076] 14 is also used as an emulator that imitates a money deposit and withdrawal machine used in conjunction with the accounting system counter terminal 4. For this reason, the accounting system counter terminal 4 only needs to send the same commands as those sent to the money deposit and withdrawal machine and receive the same information as that received from the money deposit and withdrawal machine, and there is no need to change the software of the accounting system counter terminal 4.

[0077] The configurations of the communication unit 51, queue management unit 53, collation unit 54, and operation touch panel monitor 56 in the queue management terminal 5 are as described above with reference to Fig. 4. The configurations of the currency processing device 1 and the printing device 8 are also as described above with reference to Fig. 4.

[0078] [Deposit processing in a currency processing system with simple connection to accounting counter terminals] The flow of deposit processing in the money handling system of this embodiment will be described below. First, the customer performs the deposit operation as described above with reference to Figure 6. Then, as described above with reference to Figure 7, a deposit queue is registered.

[0079] The flow of the deposit procedure after the customer completes action #22 shown in Fig. 6 will be described with reference to Fig. 15 and Fig. 16. When the customer applies for a deposit at window A (action #41), the teller receives the passbook, receipt, and transaction number ticket from the customer (action #42) and checks the receipt (action #43).

[0080] The monitor 56B of the queue management terminal 5 displays a list of the deposit queue and withdrawal queue as shown in Fig. 5. The deposit queue column displays the transaction number, deposit amount, processing status (state), etc. The deposit queue status includes "accepting" and "processed." "Accepting" indicates a state where the teller has not yet confirmed the transaction. "Processed" indicates a state where the teller has confirmed the transaction.

[0081] When checking of the slip is completed, the teller performs accounting processing, specifically, a deposit operation, at the accounting counter terminal 4 (action #44). When the teller performs a deposit operation, a deposit command is sent from the accounting counter terminal 4 to the queue management terminal 5.

[0082] When a deposit command is transmitted from the accounting system counter terminal 4 to the queue management terminal 5, the processes of steps #52 to #55 shown in FIG. 16 are executed as the automatic process #03 shown in FIG.

[0083] Explaining based on the flowchart in FIG. 16, when the terminal side reception unit 52 receives a deposit command from the accounting system counter terminal 4 (step #51), the output unit 55 displays a list of deposit queues in the accepting state on the monitor 56B (step #52). This allows the teller to easily find the deposit queue to be processed on the monitor 56B. Then, as shown in action #45 in FIG. 16, the teller checks the transaction number written on the transaction number slip and presses the touch button for the processing status in the column for the deposit queue that matches the transaction number, changing the status of the deposit queue to "Processed."

[0084] To explain action #45 based on the flowchart in Fig. 16, it is determined whether the teller has operated the operation touch panel monitor 56 to perform a processed operation (step #53). In other words, it is determined whether the terminal-side acceptance unit 52 has accepted an operation of the operation touch panel monitor 56. If the terminal-side acceptance unit 52 has not accepted an operation of the operation touch panel monitor 56 (step #53: No), the judgment of step #53 is repeated.

[0085] When the teller operates the touch panel 56A of the operation touch panel monitor 56 to change the status of the deposit queue to "Processed" (step #53: Yes), the status change unit 53B in the queue management unit 53 changes the status of the selected deposit queue to "Processed" (step #54). The deposit queue is linked to the deposit amount accepted by the currency processing device 1. Therefore, the output unit 55 transmits information on the deposit amount corresponding to the deposit queue selected by the operation accepted by the terminal side acceptance unit 52 from the teller to the accounting system counter terminal 4 (step #55). The process of step #55 is a pseudo communication process in which the queue management terminal 5 behaves in the same way as a currency deposit and withdrawal machine used in conjunction with the accounting system counter terminal 4. The queue management terminal 5 functions as an emulator that imitates a currency deposit and withdrawal machine used in conjunction with the accounting system counter terminal 4. Therefore, the accounting system counter terminal 4 recognizes that the currency deposit and withdrawal machine has completed the deposit process by receiving the deposit information from the output unit 55. This allows the deposit amount to the transaction account to be automatically entered into the accounting counter terminal 4 without the teller having to manually enter the deposit amount into the accounting counter terminal 4.

[0086] The output unit 55 also outputs to the monitor 56B the output information corresponding to the deposit queue selected by the operation accepted by the terminal side acceptance unit 52, so as to display the status of the deposit queue as "Processed". If the teller makes a mistake in selecting the deposit queue, it is possible to correct the selection by reselecting the deposit queue to be changed to "Processed".

[0087] When the teller changes the status of the deposit queue corresponding to the transaction number written on the transaction number slip to "processed," and the deposit amount is automatically entered into the accounting system teller terminal 4, the deposit history of the account is added to the account information stored in the accounting system server 6, and the account balance information is updated. The teller then performs accounting processing at the accounting system teller terminal 4, and records the deposit history and account balance in the customer's passbook (action #46). The teller then returns the passbook to the customer (action #47), and the customer receives the passbook (action #48).

[0088] [Withdrawal process in a currency processing system with simple connection to an accounting counter terminal] The flow of withdrawal processing in the currency handling system in this embodiment will be described with reference to Figures 17 and 18. When a customer applies for withdrawal at counter A (action #51), the teller receives the passbook, slip, and identity verification document from the customer (action #52), and checks the slip and verifies the customer's identity (action #53). Once the slip and identity verification are complete, the teller performs accounting processing at the accounting counter terminal 4 (action #54).

[0089] The accounting process shown by action #54 in Fig. 17 is a withdrawal operation by the teller, and when the teller performs a withdrawal operation, a withdrawal command is sent from the accounting counter terminal 4 to the queue management terminal 5. When the withdrawal command is sent from the accounting counter terminal 4 to the queue management terminal 5, the processes of steps #61 to #64 shown in Fig. 18 are executed as automatic process #04 shown in Fig. 17.

[0090] To explain based on the flowchart in Figure 18, when the terminal side reception unit 52 of the queue management terminal 5 receives a withdrawal command from the accounting system counter terminal 4 (step #61), in addition to the withdrawal command, the withdrawal amount, denomination, whether or not a denomination was specified, etc. are transmitted from the accounting system counter terminal 4 to the terminal side reception unit 52.

[0091] When the terminal side reception unit 52 receives a set of necessary information together with the command of the withdrawal command from the accounting system counter terminal 4, the queue registration unit 53A registers the withdrawal queue (step #62). The teller also operates the touch panel 56A of the operation touch panel monitor 56 to select the withdrawal queue for which the automatic registration has been executed, and additionally inputs the telephone number (the above-mentioned first telephone number) written on the slip. The first telephone number may be configured to be transmitted from the accounting system counter terminal 4 to the terminal side reception unit 52 together with the withdrawal amount, etc. Then, the communication unit 51 causes the printer 8 to print out the transaction number slip (step #63). The transaction number, etc. are written on the transaction number slip. In this way, when the accounting process shown in action #54 of FIG. 17 is executed, the queue management terminal 5 automatically registers the withdrawal queue. Then, the transaction number, the withdrawal amount, the denomination designation, the first telephone number, etc. are linked to the withdrawal queue.

[0092] When automatic registration of the withdrawal queue is executed in the queue management terminal 5, the output unit 55 automatically transmits information of the completion of the withdrawal process to the accounting system counter terminal 4 (step #64). The process of step #64 is a pseudo communication process in which the queue management terminal 5 behaves in the same way as a money depositing and dispensing machine used in association with the accounting system counter terminal 4. The queue management terminal 5 functions as an emulator that imitates a money depositing and dispensing machine used in association with the accounting system counter terminal 4. For this reason, by receiving the information of the completion of the withdrawal process from the output unit 55, the accounting system counter terminal 4 recognizes that the money depositing and dispensing machine has completed the withdrawal process, and normally completes the withdrawal process. At this time, the withdrawal history of the account is added to the account information stored in the accounting system server 6, and the account balance information is updated. In addition, the withdrawal history and the account balance are added to the customer's passbook.

[0093] When automatic registration of the withdrawal queue is executed in the queue management terminal 5, a transaction number ticket is printed by the printer 8. Then, the teller returns the passbook and the identification document to the customer and hands over the transaction number ticket to the customer (action #55), and the customer receives the passbook, the identification document, and the transaction number ticket (action #56).

[0094] The flow of the withdrawal procedure after the customer has completed action #56 shown in FIG. 17 is as described above with reference to FIGS.

[0095] [Effects of the embodiment] In the present disclosure, a currency processing device 1 operated by a customer and a queue management terminal 5 arranged at counter A for serving customers, operated by a teller, and capable of communicating with the currency processing device 1. The currency processing device 1 is also provided with a device-side reception unit 12 that receives currency transaction operations from customers, and a transaction processing unit 13 that executes transaction processing based on the operations received by the device-side reception unit 12. The currency processing device 1 is further provided with a queue registration unit 53A that registers a queue corresponding to the transaction processing executed by the transaction processing unit 13, and an output unit 55 provided in the queue management terminal 5 that outputs output information corresponding to the queue registered by the queue registration unit 53A.

[0096] With the above configuration, transaction processing is performed by the currency processing device 1 based on operation by the customer, and a queue corresponding to the transaction processing is output as output information by the queue management terminal 5. Therefore, even if the currency processing device 1 is not linked to other devices on the in-bank network, as long as it is linked to the queue management terminal 5, the teller can check what transaction has been processed by the currency processing device 1 based on the output information and perform appropriate follow-up processing. Also, while transaction processing is being performed by the currency processing device 1 based on operation by the customer, the teller can concentrate on other tasks. This makes it possible to achieve both reduced implementation costs and a reduced burden on staff in the currency processing device 1 operated by customers.

[0097] In the present disclosure, the device side reception unit 12 is configured to receive information identifying a customer based on the customer's operation, and the queue registration unit 53A is configured to register a queue in a form including the information received by the device side reception unit 12.

[0098] With the above configuration, the queue is linked to specific information of the customer, and the teller can easily verify the customer's identity. Furthermore, if a problem is found with the customer's operation of the currency handling device 1, the teller can easily contact the customer.

[0099] In the present disclosure, the queue management terminal 5 is provided with a terminal-side reception unit 52 that receives the teller's operation to select the queue to be processed, and is equipped with a status change unit 53B that changes the status of the queue selected by the operation received by the terminal-side reception unit 52 to "processed."

[0100] With the above configuration, when the teller at counter A completes post-processing for a transaction executed by the currency processing device 1, the queue corresponding to that transaction can be changed directly to "processed." This allows the teller at counter A to proceed with his or her work more smoothly.

[0101] In the present disclosure, the output unit 55 is configured to output output information corresponding to the queue selected by the operation accepted by the terminal side accepting unit 52 .

[0102] With the above configuration, even if there are multiple queues, the output information of the queue selected by the teller is output, so the teller can easily check which queues have been changed to processed.

[0103] In the present disclosure, the queue management terminal 5 is equipped with a terminal side reception unit 52 that receives an instruction to start processing the queue related to deposits from the accounting system counter terminal 4, and the output unit 55 is configured to output output information indicating the completion of the deposit and the amount of the deposit to the accounting system counter terminal 4.

[0104] With the above configuration, the queue management terminal 5 accepts a deposit instruction from the accounting system counter terminal 4, and the output unit 55 outputs output information indicating the deposit amount to the accounting system counter terminal 4. With this configuration, since the queue management terminal 5 is interposed between the currency processing device 1 and the accounting system counter terminal 4, the teller can easily carry out the deposit processing procedure by operating the accounting system counter terminal 4. This allows the teller at counter A to proceed with the deposit procedure even more smoothly.

[0105] In the present disclosure, a currency processing device 1 operated by a customer and a queue management terminal 5 arranged at a counter A for serving customers, operated by a teller, and capable of communicating with the currency processing device 1 are provided. The queue management terminal 5 is also provided with a terminal-side reception unit 52 that receives transaction information indicating the content of a currency transaction desired by a customer based on an input from the teller, and is also provided with a queue registration unit 53A that registers a queue corresponding to the transaction information received by the terminal-side reception unit 52. The currency processing device 1 is further provided with a device-side reception unit 12 that receives operations from a customer, and a transaction processing unit 13 that executes transaction processing based on both the queue registered by the queue registration unit 53A and the operations received by the device-side reception unit 12.

[0106] With the above configuration, a queue is registered based on the teller's operation before the currency handling device 1 is operated by a customer. Then, transaction processing is executed based on both the queue registered by the queue registration unit 53A and the operation accepted by the device-side acceptance unit 12. Therefore, even if the currency handling device 1 is not linked to other devices on the in-bank network, as long as it is linked to the queue management terminal 5, the teller can perform identity verification and accounting processing in advance before allowing transaction processing on the currency handling device 1 operated by the customer. Also, while transaction processing is being executed on the currency handling device 1 by the customer's operation, the teller can concentrate on other tasks. This makes it possible to achieve both reduced introduction costs and a reduced burden on staff in the currency handling device 1 operated by the customer.

[0107] In the present disclosure, the terminal side reception unit 52 is configured to receive first customer information that identifies a customer along with transaction information, and the queue registration unit 53A is configured to register a queue corresponding to both the transaction information and the first customer information.

[0108] With the above configuration, the queue is linked to first customer information that identifies the customer. Therefore, when the transaction processing unit 13 executes a transaction process based on both the queue and the operation accepted by the machine-side acceptance unit 12, the customer's information can be easily acquired. This further enhances the deterrent effect against fraudulent use of the currency processing device 1.

[0109] In the present disclosure, the device-side reception unit 12 is configured to receive second customer information identifying a customer based on the customer's operation, and is provided with a matching unit 54 that matches the first customer information corresponding to the queue with the second customer information received by the device-side reception unit 12, and the transaction processing unit 13 is configured to execute transaction processing when the matching unit 54 determines that the first customer information and the second customer information match, and to not execute transaction processing when the matching unit 54 determines that the first customer information and the second customer information do not match.

[0110] With the above configuration, the transaction process is executed only when the first customer information and the second customer information match. This prevents the transaction process from being executed unexpectedly due to a customer's mistake in operation. In addition, the deterrent effect against fraudulent use of the currency handling device 1 is further enhanced.

[0111] In the present disclosure, a communication unit 11 is provided in the currency processing device 1 to transmit completion information indicating that the transaction processing has been completed when the transaction processing is completed, and a status change unit 53B is provided in the queue management terminal 5 to change the status of the queue corresponding to the completion information transmitted by the communication unit 11 to "processed."

[0112] With the above configuration, the queue status is changed to "processed" based on completion information indicating that the transaction processing of the currency handling device 1 has been completed. This allows the teller to easily confirm the completion of the transaction corresponding to the queue.

[0113] In the present disclosure, the terminal side reception unit 52 is configured to receive transaction information from the accounting system counter terminal 4, and the queue management terminal 5 is provided with an output unit 55 that outputs output information to the accounting system counter terminal 4 in accordance with the queue registration.

[0114] With the above configuration, the queue management terminal 5 accepts transaction information from the accounting system counter terminal 4, and the output unit 55 outputs output information to the accounting system counter terminal 4 according to the queue registration. With this configuration, since the queue management terminal 5 is interposed between the currency processing device 1 and the accounting system counter terminal 4, the teller can easily register a queue for transaction processing of the currency processing device 1 by operating the accounting system counter terminal 4. This allows the teller at counter A to carry out their work even more smoothly.

[0115] [Another embodiment] The present disclosure is not limited to the configurations exemplified in the above-described embodiments, and other representative embodiments of the present disclosure will be described below.

[0116] (1) The above-described currency handling device 1 is configured to be capable of both deposit processing and withdrawal processing. Without being limited to this embodiment, the currency handling device 1 may be a device dedicated to depositing money or a device dedicated to withdrawing money. Furthermore, each of the currency handling device 1 dedicated to depositing money, the currency handling device 1 dedicated to withdrawing money, and the currency handling device 1 dedicated to exchanging money may be configured to be connected to the queue management terminal 5.

[0117] (2) In the embodiment described above with reference to Figures 10 to 14, 17, and 18, a withdrawal procedure is illustrated, but it may also be, for example, a currency exchange procedure or a designated deposit procedure. When a customer performs a currency exchange procedure, an exchange queue may be registered, and the currency handling device 1 may be configured to execute the currency exchange process (transaction process) based on the exchange queue. A designated deposit is, for example, depositing a designated amount into an account when performing a loan repayment procedure or a remittance procedure to another account. In this case, too, a designated deposit queue may be registered, and the currency handling device 1 may be configured to execute the deposit process (transaction process) based on the designated deposit queue.

[0118] (3) In the embodiment shown in FIG. 6 and FIG. 7, when a customer deposits money into the currency processing device 1, the machine-side reception unit 12 accepts input of a contact phone number as information for identifying the customer. The present invention is not limited to this embodiment, and the currency processing device 1 may be provided with a bankbook reader or a cash card reader, and when a customer deposits money into the currency processing device 1, the bankbook or cash card may be read by the reader. In this case, the machine-side reception unit 12 is configured to accept information on the bankbook or cash card as information for identifying the customer. Also, the bankbook or cash card information may be linked to the queue. Furthermore, the currency processing device 1 may be provided with a fingerprint sensor, a camera for face authentication, or the like, and when a customer deposits money into the currency processing device 1, fingerprint authentication or face authentication may be performed. In this case, the machine-side reception unit 12 is configured to accept at least one of information on a fingerprint and a face as information for identifying the customer. Also, the queue may be linked to fingerprint information or face information.

[0119] (4) In the above embodiment, the first customer information is a first telephone number corresponding to the withdrawal queue, and the second customer information is a second telephone number accepted by the device-side acceptance unit 12. This embodiment is not limited to the above, and for example, the first customer information may be property information (customer's bankbook or cash card information), knowledge information (customer's telephone number or password, etc.) or biometric information (customer's fingerprint information or face information, etc.) corresponding to the withdrawal queue, and the second customer information may be property information, knowledge information or biometric information accepted by the device-side acceptance unit 12. The currency processing device 1 and the counter A are provided with devices for acquiring information (input devices for characters, etc., bankbook or other reading devices, biometric information reading devices) corresponding to the types of information used for matching. The currency processing system may be configured so that multiple types of information (for example, property information and knowledge information, knowledge information and biometric information, etc.) are used for matching.

[0120] (5) In the above-described embodiment, the transaction number etc. is written on the transaction number tag. The form in which the transaction number is written is arbitrary, and it may be a string of numbers or the like, or a barcode or two-dimensional code etc. The currency handling device 1 is provided with an input device corresponding to the form in which the transaction number is written (such as a string input device, a barcode or two-dimensional code reading device etc.).

[0121] (6) In the above embodiment, the queue management unit 53 and the collating unit 54 are provided in the queue management terminal 5, but the present invention is not limited to this embodiment. For example, at least one of the queue management unit 53 and the collating unit 54 may be provided in a separate dedicated terminal, and the dedicated terminal and the queue management terminal 5 may communicate with each other. At least one of the queue management unit 53 and the collating unit 54 may be provided in, for example, a cloud or in the currency processing device 1. Furthermore, a configuration may be adopted in which multiple queue management terminals 5 are provided, one of the multiple queue management terminals 5 is configured as a master terminal, and only the master terminal is provided with the queue management unit 53 and the collating unit 54. In this case, a configuration may be adopted in which each of the multiple queue management terminals 5 that do not include the queue management unit 53 accesses the queue registration unit 53A of the master terminal and registers a withdrawal queue, a deposit queue, a currency exchange queue, etc. In this case, each of the multiple queue management terminals 5 that do not have a queue management unit 53 may be configured to access the status change unit 53B of the master terminal and change the status of the deposit queue to be processed to processed.

[0122] (7) In the above-mentioned currency processing system, a currency processing program is executed. As shown in step #01 of FIG. 7, the function of the currency processing device 1 operated by the customer and the device-side reception unit 12 that receives currency transaction operations from the customer corresponds to the "processing device-side reception function" in the claims. As shown in step #03 of FIG. 7, the function of the transaction processing unit 13 that is implemented in the currency processing device 1 and executes transaction processing based on the operation received by the processing device-side reception function corresponds to the "transaction processing function" in the claims. As shown in step #05 of FIG. 7, the function of the communication unit 11 that is implemented in the currency processing device 1 and transmits transaction information indicating the content of the transaction processing executed by the transaction processing function corresponds to the "processing device-side communication function" in the claims. As shown in step #06 of FIG. 7, the function of the queue registration unit 53A that registers a queue corresponding to the transaction information transmitted by the processing device-side communication function corresponds to the "queue registration function" in the claims. As shown in Figures 4 and 5, the function of the output unit 55 implemented in the queue management terminal 5 and outputting output information corresponding to the queue registered by the queue registration function corresponds to the "output function" described in the claims.

[0123] (8) In the above-mentioned money handling system, a money handling program is executed. As shown in step #21 of FIG. 11 and step #61 of FIG. 18, the function of the terminal-side reception unit 52, which is implemented in the queue management terminal 5 and receives transaction information indicating the contents of the money transaction desired by the customer based on an input from the teller, corresponds to the "terminal-side reception function" in the claims. As shown in step #22 of FIG. 11 and step #62 of FIG. 18, the function of the queue registration unit 53A, which registers a queue corresponding to the transaction information received by the terminal-side reception function, corresponds to the "queue registration function" in the claims. As shown in step #31 of FIG. 13, the function of the device-side reception unit 12, which is implemented in the money handling device 1 and receives operations from the customer, corresponds to the "processing device-side reception function" in the claims. As shown in step #40 of FIG. 13, the function of the transaction processing unit 13, which is implemented in the money handling device 1 and executes transaction processing based on both the queue registered by the queue registration function and the operation received by the processing device-side reception function, corresponds to the "transaction processing function" in the claims.

[0124] The configurations disclosed in the above-mentioned embodiments (including other embodiments, the same applies below) can be applied in combination with configurations disclosed in other embodiments, as long as no contradiction occurs. In addition, the embodiments disclosed in this specification are examples, and the embodiments of the present disclosure are not limited thereto, and can be appropriately modified within the scope of the purpose of the present disclosure. [Industrial Applicability]

[0125] The present disclosure is applicable to currency processing systems and currency processing programs. [Explanation of symbols]

[0126] 1: Currency handling equipment 4: Accounting counter terminal (accounting processing device) 5: Queue management terminal (management terminal device) 11: Communication unit (processing device side communication unit) 12: Equipment side reception unit (processing device side reception unit) 13: Transaction Processing Unit 52: Terminal reception section 53A: Queue registration section 53B: State change section 54: Matching section 55: Output section A: Counter

Claims

1. a currency processing device operated by a customer; a management terminal device that is arranged at a window for serving the customer, is operated by a teller, and is capable of communicating with the currency processing device; a processing device side reception unit provided in the currency processing device and configured to receive currency transaction operations from the customer; a transaction processing unit that is provided in the currency processing device and executes transaction processing based on the operation received by the processing device side reception unit; a queue registration unit that registers a queue corresponding to the transaction processing executed by the transaction processing unit; A currency handling system comprising: an output unit provided in the management terminal device and outputting output information corresponding to the queue registered by the queue registration unit.

2. the processing device side receiving unit is configured to receive information identifying the customer based on an operation of the customer, The currency handling system according to claim 1 , wherein the queue registration unit is configured to register the queue in a form including the information accepted by the processing device side acceptance unit.

3. a terminal side reception unit provided in the management terminal device and configured to receive an operation by the teller to select the queue to be processed; The currency handling system of claim 1 , further comprising a state change unit that changes the state of the queue selected by the operation accepted by the terminal side acceptance unit to "processed."

4. The currency handling system according to claim 3 , wherein the output unit is configured to output the output information corresponding to the queue selected by an operation accepted by the terminal side acceptance unit.

5. the management terminal device is provided with a terminal side reception unit that receives an instruction to start processing the queue related to deposits from an accounting system processing device, The currency handling system according to claim 1 , wherein the output unit is configured to output the output information indicating completion of the deposit and the amount of the deposit to the accounting system processing device.

6. a currency processing device operated by a customer; a management terminal device that is arranged at a window for serving the customer, is operated by a teller, and is capable of communicating with the currency processing device; a terminal side reception unit provided in the management terminal device and configured to receive transaction information indicating the content of the currency transaction desired by the customer based on an input from the teller; a queue registration unit that registers a queue corresponding to the transaction information accepted by the terminal side acceptance unit; A processing device side reception unit that is provided in the currency processing device and receives operations from the customer; A currency handling system comprising: a transaction processing unit provided in the currency handling device and which executes transaction processing based on both the queue registered by the queue registration unit and the operation accepted by the processing device side acceptance unit.

7. the terminal side reception unit is configured to receive first customer information identifying the customer together with the transaction information; The currency handling system according to claim 6 , wherein the queue registration unit is configured to register the queue corresponding to both the transaction information and the first customer information.

8. the processing device side receiving unit is configured to receive second customer information identifying the customer based on an operation of the customer, a matching unit that matches the first customer information corresponding to the queue with the second customer information received by the processing device side receiving unit, The currency handling system of claim 7, wherein the transaction processing unit is configured to execute the transaction processing when the matching unit determines that the first customer information and the second customer information match, and to not execute the transaction processing when the matching unit determines that the first customer information and the second customer information do not match.

9. a processing device side communication unit that is provided in the currency processing device and that transmits completion information indicating that the transaction processing is completed when the transaction processing is completed; The currency handling system of claim 6, further comprising a status change unit that changes the status of the queue corresponding to the completion information transmitted by the processing device side communication unit to "processed."

10. the terminal side reception unit is configured to receive the transaction information from an accounting system processing device, A currency handling system as described in any one of claims 6 to 9, further comprising an output unit provided in the management terminal device for outputting output information to the accounting processing device in response to registration of the queue.

11. a processing device side reception function that is implemented in a currency processing device operated by a customer and receives currency transaction operations from the customer; A transaction processing function implemented in the currency processing device and executing a transaction process based on an operation received by the processing device side reception function; A processing device side communication function implemented in the currency processing device and transmitting transaction information indicating the content of the transaction processing executed by the transaction processing function; a queue registration function for registering a queue corresponding to the transaction information transmitted by the processing device side communication function; A currency processing program for causing a computer to realize the above. The currency processing program is implemented in a management terminal device that is placed at a counter to serve customers and operated by a teller, and is capable of communicating with the currency processing device, and outputs output information corresponding to the queue registered by the queue registration function.

12. a terminal-side reception function that is implemented in a management terminal device that is disposed at a counter for serving customers and operated by a teller and that can communicate with the currency processing device operated by the customer, and that receives transaction information indicating the content of the currency transaction desired by the customer based on an input from the teller; a queue registration function for registering a queue corresponding to the transaction information received by the terminal side reception function; A processing device side reception function implemented in the currency processing device and receiving operations from the customer; A currency processing program for causing a computer to realize a transaction processing function that is implemented in the currency processing device and executes transaction processing based on both the queue registered by the queue registration function and the operation accepted by the processing device side acceptance function.

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