Employee motivating system

Abstract

To provide an employee motivating system which can stably generate a process flow of acquiring a reward to service of an employee from a customer, thereby improving motivation of the employee.SOLUTION: A management server 3 distributes non-payoff coins to the customer in response to the request from an employer, and a customer terminal 7 transmits information specifying an employee and transferring the coins, to the management server 3. The management server 3 transfers the coins to the specified employee, and thereby the employee acquires the coins. The customer transfers the coins distributed by the employer to the employee, and accordingly no burden is not imposed thereon by coin transfer. Thereby, the action of the coin transfer can be activated, and the motivation of the employee by coin acquisition can be stably improved.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an employee motivation system that can enhance employee motivation.

Background Art

[0002] For example, in Patent Document 1, when a customer sends a tip (money) and a message to a store employee from a personal terminal, the employee can obtain a reward from the business owner for the tip and obtain evaluation points based on the message, and the business operator can evaluate the employee based on the number of tips and evaluation points. Such a configuration can enhance the motivation of employees because employees can obtain rewards and evaluations from tips and messages obtained from customers, and the business owner can fairly evaluate employees.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, in the above-described conventional configuration, since the customer himself / herself pays the tip (money) to the employee, in a country where the culture of paying tips for services has not developed (for example, Japan), the flow of sending tips from customers to employees is extremely unlikely to occur. And customers who do not send tips tend not to send messages either. For these reasons, the system of the above-described conventional configuration has a problem that it does not function sufficiently in the field of countries where the tip culture has not developed.

[0005] The present invention can solve the above-described problems, and proposes an employee motivation system that can stably generate a flow of obtaining rewards for employees' services from customers, and can improve employees' motivation by obtaining such rewards.

Means for Solving the Problems

[0006] The present invention is provided with an employee terminal operated by an employee who provides goods and / or services to a customer and a customer terminal operated by the customer, which are connectable via a network, and includes a management server that executes a predetermined operation according to an instruction input by an employer who employs the employee. The employee motivation system is characterized in that it comprises: employee information storage means for storing employee identification information for identifying the employee; employee information providing means for the management server to transmit the employee identification information selected from the employee information storage means to the customer terminal in response to a request from the customer terminal; coin distribution means for the management server to transmit non-convertible coin information to the customer terminal according to an instruction input by the employer; and designated providing means for the customer terminal that has received the non-convertible coin information to transmit the coin information addressed to the employee by designating the employee through an operation by the customer. In the configuration of the present invention, when a predetermined coin granting condition is satisfied, a configuration is preferable in which a predetermined reward is granted from the employer to the employee based on the coin information addressed to the employee transmitted by the designated providing means. Here, as the coin granting condition, it is possible to set that a request from the employee is input to the management server, a predetermined unit period (for example, one week or one month) has elapsed, or the cumulative number of coins reaches a predetermined number. Further, "to enable the reward to be granted" indicates what is done to grant the reward to the employee, and includes not only performing the process of granting the reward to the employee, but also, for example, giving an instruction or procedure for granting the reward. Further, the reward indicates money, articles, etc. as a gift or gratitude, and further includes education, experience events, etc.

[0007] In such a configuration, since the original funds (non-cashable coin information) from the employer cover the remuneration (so-called tips) given from customers to employees, there is no financial burden on customers due to such remuneration. In addition, since the coin information provided to customers is non-cashable, it has no direct value to customers other than being sent to employees. For these reasons, even in a country where the tip culture has not developed, it becomes easier for customers to send coin information to employees, and a stable flow of sending coin information from customers to employees can be generated.

[0008] In the configuration of the present invention, the remuneration given according to the evaluation of employees is given to employees through customers instead of from the employer. Therefore, the values of employees towards such remuneration can be dramatically improved. Since employees can receive the remuneration by coin information as the evaluation of customers in this way, in addition to improving the motivation of employees towards their work, the self-awareness of employees towards their life including such work can be appropriately enhanced. And having customers who evaluate employees has the advantages of improving the autonomy of employees towards their work and reducing the turnover rate of employees. Also, the employer can fairly and stably evaluate employees based on the coin information obtained by employees through customers.

[0009] In the employee motivation system of the present invention described above, a coin counting means is proposed in which a management server counts the coin information transmitted from a customer terminal by a specified providing means for each employee, and stores the counted coin accumulation number in the identification information of the employee. By connecting a third-party terminal and the management server via a network, at least the coin accumulation number of the identification information of the employee can be viewed on the third-party terminal.

[0010] In such a configuration, since third parties can view the number of coins accumulated by employees, the interest of third parties in employees with a large number of accumulated coins can be stimulated, so that new customers can be expected to be acquired. And since the desire to work with employees with a large number of accumulated coins can be brought to the mind of third parties, an increase in new hires can be expected, and there is also the advantage that it becomes easier to secure excellent human resources. On the other hand, employees can be motivated to actively work on days and times when there are many opportunities to contact new customers.

[0011] In the employee motivation system of the present invention described above, a configuration is proposed in which an employee terminal that has acquired coin information by a designated providing means is provided with an inter-employee providing means for designating another employee by an employee's operation and transmitting the coin information to the other employee.

[0012] In such a configuration, since the coin information acquired from customers can be provided from employees to other employees, employees can evaluate each other by providing the coin information. And the motivation of other employees who have received coin information from employees can be improved, and the operational effects of the present invention, such as improving employee motivation, can occur more stably. Also, the employer has the excellent advantage of being able to know the evaluation between employees by the provision of coin information between employees.

[0013] Further, another aspect of the present invention is "a plurality of employee terminals operated by a plurality of employees who provide goods and / or services to customers are provided so as to be connectable via a network, and a management server that executes a predetermined operation according to an instruction input by an employer who employs the employees, employee information storage means in which employee identification information for identifying the employees is stored, employee-destined distribution means for the management server to transmit non-convertible coin information to the employee terminals according to an instruction input by the employer, inter-employee providing means for an employee terminal that has received the non-convertible coin information to designate another employee by an employee's operation and transmit the coin information to the other employee comprising a non-redeemable coin information transmitted from the employer to the employee is converted into redeemable coin information by being transmitted to other employees by the employee-to-employee providing means, characterized by an employee motivation system. In this configuration, when a predetermined coin provision condition is satisfied, it is preferable to have a configuration in which a predetermined reward is provided from the employer to the employee having the coin information based on the coin information converted from non-redeemable to redeemable. Here, the coin provision condition, "to provide a reward", and the reward are the same as those of the first aspect of the present invention described above.

[0014] In such a configuration, since an employee can transmit non-redeemable coin information obtained from the employer to other employees, employees can evaluate each other through the transfer of this coin information. Here, since the coin information sent to other employees is provided by the employer, there is no financial burden on the employees. And non-redeemable coin information has no direct value other than being sent to other employees. For these reasons, the coin information obtained from the employer becomes easier to send to other employees, and a stable flow of sending coin information among employees can be generated.

[0015] Such a configuration provides a reward given according to the evaluation of an employee not from the employer but to other employees through the employee, so that the value concept of the employee regarding the reward can be improved. And by having employees transfer coin information to each other, the motivation of the employee who receives the coin information can be improved. Also, the employer can fairly and stably evaluate employees based on the coin information transferred among employees.

Advantages of the Invention

[0016] According to the employee motivation system of the present invention, as described above, it is possible to facilitate the sending of coin information from a customer to an employee, so that a stable flow of sending the coin information can be generated, and the motivation of the employee can be dramatically improved by obtaining the reward.

Brief Description of the Drawings

[0017]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Modes for Carrying Out the Invention

[0018] Embodiments embodying the present invention will be described with reference to the accompanying drawings. The employee motivation system 1 of this embodiment is used by an employer who hires employees of stores such as restaurants and shops, the employees, and the customers of the store.

Examples

[0019] Fig. 1 shows the configuration of the employee motivation system 1 of this embodiment. The employee motivation system 1 is composed of a management server 3 and a database 4, and an employer terminal 5, an employee terminal 6, and a customer terminal 7 that can be connected to the management server 3 via a communication network (such as the Internet) 2. The employer terminal 5, the employee terminal 6, and the customer terminal 7 are personal computers, tablets, or smartphones having a function of communicating via the communication network, and are installed with application software that can access the management server 3.

[0020] The management server 3 is composed of one or more computers including a central control device (CPU), a storage device (ROM, RAM), and a transceiver for communicating with the communication network 2, and programs and data to be executed by the central control device are stored in the storage device. The database 4 is composed of a storage device that stores and holds data used by the programs of the management server 3 and data updated by the programs.

[0021] As shown in the functional explanatory diagram of FIG. 2, the database 4 includes an identification information storage unit 11 that stores identification information for identifying an employer, an employee, and a customer respectively, a setting information storage unit 12 that stores coin setting information, and the like. The identification information stored in the identification information storage unit 11 includes information such as name, ID, address, etc. for identifying each individual of the employer, employee, and customer, coin information possessed by the employee and cumulative number information of the coins, coin information possessed by the customer, and employee information of the coin transfer destination. And for each employee and customer, these information are stored in association with each other. In addition, the setting information stored in the setting information storage unit 12 includes information such as the number of coins distributed and the distribution period, the rate of coins (the amount of reward per coin), and the reward payment conditions.

[0022] The management server 3 includes an identification information management means 14, a coin distribution means 15, an information providing means 16, a coin transfer means 17, a coin donation means 18, and an information browsing means 19. The identification information management means 14 performs a process of registering and updating the identification information of the employer, employee, and customer, and storing and managing the identification information in the database 4.

[0023] The coin distribution means 15 performs a process of distributing coins to customers according to an instruction transmitted from the employer terminal 5. This distribution process is performed by counting the number of coins held by each customer registered in the database 4. That is, in this embodiment, the distribution of coins is executed as an internal process of the management server 3. Then, information indicating that the customer has acquired coins is transmitted to the customer terminal 7.

[0024] The information providing means 16 performs a process of transmitting the identification information of employees and customers to the respective terminals 6 and 7 according to requests from the employer terminal 5, the employee terminal 6, and the customer terminal 7. Here, the identification information that can be transmitted to each of the terminals 6 and 7 is defined in advance according to the employer, employees, and customers.

[0025] The coin transfer means 17 is a process of transferring coins to a designated employee according to the coin transfer information transmitted from the customer terminal 7. In this process, the coins stored in the customer's identification information are moved and stored in the identification information of the designated employee. Then, information indicating that the employee has acquired coins is transmitted to the employee terminal 6. Further, in the coin transfer means 17, every time the coins are moved to the employee's identification information, the cumulative number thereof is counted, and the coin cumulative number is updated with the employee's identification information.

[0026] When the preset coin donation condition is satisfied, the coin donation means 18 performs a process of subtracting the coins stored in the identification information of each employee, and transmits an instruction to request payment of the reward assigned to the coins to the employer terminal 5. Here, the coin donation condition of this embodiment is set such that one month has passed since the previous subtraction process (reaching a predetermined date on a monthly basis). Thereby, the coin donation means 18 executes the coin subtraction process and the transmission process of the payment instruction on a predetermined day of each month (hereinafter referred to as the condition satisfaction date). Note that since these processes are executed by accessing the identification information of each employee stored in the database 4, the subtraction process and the transmission process are not executed for employees who do not have coins in their identification information.

[0027] The information browsing means 19 transmits the identification information of the employee to the third-party terminal 8 in accordance with a request from the third-party terminal 8. Here, the identification information that can be transmitted to the third-party terminal 8 is specified in advance and is restricted compared to the identification information transmitted by the above-described information providing means 16. Note that the third-party terminal 8 is a terminal such as a smartphone operated by a third party excluding the employer, the employee, and the customer, and becomes accessible via the communication network 2 by installing a predetermined application software.

[0028] On the other hand, the above-described employer terminal 5, employee terminal 6, customer terminal 7, and third-party terminal 8 have the following processing functions by the application software.

[0029] As shown in FIG. 2, the employer terminal 5 includes an identification information updating means 21, an information management means 22, and the like. The identification information updating means 21 can execute a process of confirming or updating the identification information of the employer by starting the application software and accessing the management server 3. The information management means 22 can execute a process of confirming the identification information of each of the employee, the customer, and the third party by accessing the management server 3. Further, when the employer terminal 5 receives a payment instruction for remuneration from the coin provision means 18 of the management server 3, it can perform a predetermined procedure for paying the employee remuneration.

[0030] The employee terminal 6 includes an identification information updating means 23, a message transmitting means 24, etc. The identification information updating means 23 can execute a process of checking or updating the identification information of an employee by starting the application software and accessing the management server 3. And when this identification information updating means 23 receives information on coins obtained from a customer from the management server 3, it has a function of displaying the information. The message transmitting means 24 can execute a process of transmitting a message to a customer to whom coins are transferred by accessing the management server 3. And this message transmitting means 24 has a function of creating a message with a text, a fixed-form text, an emoji, etc. arbitrarily determined by the employee and transmitting the message via the management server 3.

[0031] The customer terminal 7 includes an identification information updating means 25, an employee information checking means 26, a designated transfer means 27, etc. The identification information updating means 25 can execute a process of checking or updating the identification information of a customer by starting the application software and accessing the management server 3. The employee information checking means 26 can execute a process of browsing the identification information of an employee by accessing the management server 3. The designated transfer means 27 can execute a process of transmitting information for transferring coins by designating an employee by accessing the management server 3. Here, the designated transfer means 27 has a function of transmitting a message to the designated employee together with the transfer of coins. This function transmits a message created with a text, a fixed-form text, an emoji, etc. arbitrarily determined by the customer via the management server 3.

[0032] The third-party terminal 8 includes an identification information updating means 28, a browsing means 29, etc. The identification information updating means 28 can execute a process of checking or updating the identification information of a third party by starting the application software and accessing the management server 3. The browsing means 29 can execute a process of browsing the identification information of an employee by accessing the management server 3.

[0033] Next, the processing flow by the employee motivation system 1 will be described with reference to FIGS. 3 and 4. In the database 4 of the employee motivation system 1, as described above, identification information of the employer, employee, and customer is registered. Here, the employer's identification information is registered in the database 4 by the employer operating their own employer terminal 5 to create an account (ID) for accessing the management server 3. Similarly, the employee's identification information is registered in the database 4 by the employee operating their own employee terminal 6 to create an account (ID) for accessing the management server 3. On the other hand, the customer's identification information is registered in the database 4 by creating an account (ID) when the customer accesses the management server 3 from the customer terminal 7 using an optical reading code when visiting the store.

[0034] When an instruction to distribute coins is input by the operation of the employer on the employer terminal 5, the instruction is transmitted to the management server 3 (coin distribution instruction transmission). When the management server 3 receives this instruction from the employer terminal 5, it executes a process of counting the number of coins held by each customer's identification information in the database 4 (coin distribution process). By this process, coins are distributed and stored in each customer's identification information. Then, when the coin distribution process is executed, information indicating that the coins have been acquired is transmitted to each customer's customer terminal 7 (coin acquisition information transmission process). In this embodiment, as described above, the timing and expiration period of coin distribution, the number of coins distributed (for example, one per customer), the reward amount per coin, etc. are preset and stored in the setting information storage unit 12 of the database 4. The management server 3 executes the coin distribution process according to these information.

[0035] When the customer terminal 7 receives information on coin acquisition from the management server 3, it displays the information on coin acquisition and notifies the customer. Then, if the customer terminal 7 accesses the management server 3, the customer can view their own identification information and check the possession of coins. Also, when in the state of possessing coins, an input process for transferring the coins to an employee can be executed by the customer's operation (coin transfer input process). In this process, by the customer's operation, based on the identification information of the employee accessed and viewed on the management server 3, an employee is designated and the transfer of the coins to the designated employee is determined. Then, when the designation of the employee and the transfer of the coins are determined, information on transferring the coins to the employee is transmitted to the management server 3 (coin transfer instruction transmission process). In this way, the customer can transfer the distributed coins as a tip (gratuity) by designating an employee by operating the customer terminal 7. These coins are not subject to payment of remuneration in the state of being stored in the identification information of the customer in the database 4 (the state counted in the said coin possession amount), and cannot be exchanged by the customer for money, goods, and services. That is, the coins in this embodiment are non-cashable in the state of being stored in the customer's identification information. For these reasons, the customer can only use the coins as a tip for transferring to an employee.

[0036] In addition, in the customer terminal 7, by the said coin transfer input process, a message to the employee can be input together with the transfer of the coins. And when a message is input, it is transmitted to the management server 3 together with the coin transfer information by the said coin transfer instruction transmission process. Here, the message may be arbitrarily created by the customer, or may be selected from a plurality of predetermined fixed phrases, emojis, etc.

[0037] When the management server 3 receives coin transfer information from the customer terminal 7, it performs a process of subtracting coins from the identification information of the customer who sent the information and a process of adding coins to the identification information of the employee specified by the information (coin transfer process). And every time this coin addition is performed, the coin cumulative number is counted for the identification information of the employee. Here, when coins are added to the identification information of the employee, the coins become the object of payment of remuneration as will be described later. That is, when the coins move from the identification information of the customer to the identification information of the employee, they are converted into something with cash conversion properties.

[0038] Furthermore, along with the coin transfer process, the management server 3 performs a process of sending information indicating that coins have been obtained from the customer and the message obtained from the customer to the employee terminal 6 of the employee specified by the transfer information from the customer terminal 7 (coin acquisition information transmission). Also, the management server 3 stores the movement of coins from the identification information of the customer to the identification information of the employee. Thereby, the employer can accurately know the flow of coins by accessing the management server 3.

[0039] When the employee terminal 6 receives coin acquisition information from the management server 3, it displays the acquisition information and notifies the employee. And if the employee terminal 6 accesses the management server 3, the employee can view his / her own identification information and confirm the acquisition of coins and the customer information of the transfer source of the coins (the identification information of the customer who transferred the coins). Furthermore, when the employee terminal 6 receives a message from the customer from the management server 3 together with the coin acquisition information, it notifies the employee of the message. On the other hand, in the employee terminal 6, when a message is input to the customer who is the transfer source of the coins by the operation of the employee, the message is sent to the management server 3 (message transmission).

[0040] When the predetermined condition fulfillment date (when the coin donation condition is fulfilled) arrives, the management server 3 checks the identification information of each employee and performs a process of subtracting coins from the identification information of the employees who have acquired coins (coin subtraction process). Along with this process, it performs a process of sending an instruction to pay the reward assigned to the coins to the employer terminal 5 and a process of sending information on the execution of the reward payment instruction to the employee terminal 6 (reward payment instruction transmission). When the employer terminal 5 receives the reward payment instruction from the management server 3, it notifies the employer of the instruction. As a result, when the employer conducts the reward payment procedure, the reward is paid to the employee. On the other hand, when the employee terminal 6 receives the information on the reward payment instruction, it notifies the employee of the information. Thereby, the employee can know that the reward is paid and that the acquired coins are consumed.

[0041] Also, when the management server 3 receives the message addressed to the customer from the employee terminal 6, it performs a process of sending the message to the customer terminal 7 of the customer (message transmission process). At the customer terminal 7, when it receives this message, it notifies the customer of the message. In this way, along with the coin transfer from the customer to the employee, messages can be exchanged between the customer terminal 7 and the employee terminal 6 via the management server 3.

[0042] On the other hand, the third - party terminal 8 can view the employee's information by accessing the management server 3 and registering the identification information of the third - party (Figure 3). Specifically, in the registered third - party terminal 8, it accesses the management server 3 and requests to view the employee information. When the management server 3 receives the viewing request from the third - party terminal 8, it makes the predetermined employee information viewable on the third - party terminal 8. Thereby, on the third - party terminal 8, the third - party can view the employee's information. Here, in this embodiment, the employee information viewable on the third - party terminal 8 is limited to basic profile information such as the employee's name (or nickname) and photo (or avatar), and information on the above - mentioned coin accumulation number, etc. In this way, in this embodiment, the third - party can view the employee and the coin accumulation number corresponding to the evaluation of the employee by operating the third - party terminal 8.

[0043] As described above, the employee motivation system 1 of this embodiment is configured such that non-redeemable coins distributed from an employer to customers are transferred from the customers to the employees, enabling the employees to receive the rewards assigned to the coins. The coins correspond to tips given from customers to employees. With this configuration in this embodiment, since the reward for the coins paid by the employer is due to the coins given by the customers, the employees can receive the coin rewards as evaluations from the customers. As a result, the employees' values regarding the coin rewards can be improved, effectively enhancing their motivation for work. And through such evaluations by the customers, the employees' autonomy in their work can be improved, contributing to reducing the employee turnover rate. In particular, if coins are transferred from multiple customers or the same customer transfers coins multiple times, the effects of improving employee motivation and reducing the turnover rate can be significantly enhanced. On the other hand, since the employer can evaluate the employees through the distributed coins via the customers, there is an advantage that the employees can be evaluated fairly.

[0044] In the configuration of this embodiment, the coins (tips) are funded by the employer and have no direct value to the customers other than being given to the employees due to their non-redeemable nature. This makes it easier for customers to give coins (tips) to the employees, activating the flow of coins from customers to employees and enabling the above-described operational effects of this embodiment to be more stably exerted.

[0045] In addition, with the configuration of this embodiment, a customer can send a message along with the transfer of a coin, and further, a message can be sent from an employee who has received the coin to the customer. As a result, the customer can convey gratitude and goodwill to the employee, and by receiving a message from the employee, the customer can feel a human connection with the employee and is more likely to obtain a sense of happiness. Moreover, in pursuit of further happiness, it is possible to stimulate the customer's desire to visit the store and make it easier to prompt the employee to transfer coins again, which also brings about an excellent advantage. On the other hand, for the employee, the coins and messages received from the customer can evoke the awareness of being noticed and supported by the customer. By experiencing such a close and real relationship with the customer, the employee's desire for approval is stimulated, and it is easy to obtain a sense of happiness and fulfillment. By conducting message exchanges in addition to coin transfers in this way, it can contribute to further improving the operational effects of the present invention described above.

[0046] Also, since the configuration of this embodiment enables third parties to view the information of employees, the transparency of the process of transferring coins from customers to employees can be ensured. And by being able to view the cumulative number of coins of each employee, the interest of third parties in the employees can be stimulated, and the acquisition of new customers can be expected. Furthermore, it can also be expected to evoke the desire to work with employees who have a large cumulative number of coins, so there is also an excellent advantage that it can contribute to an increase in new employment and the securing of excellent talents. On the other hand, for the employee, it is possible to generate the motivation to actively work during the dates and times when there are many opportunities to contact new customers. Therefore, for the employer, there is also the advantage that it becomes easier to arrange the work shifts of employees.

[0047] Still, in the configuration of the present embodiment described above, the communication network 2 corresponds to the network according to the present invention, and the database 4 corresponds to the employee information storage means according to the present invention. The information providing means 16 of the management server 3 corresponds to the employee information providing means according to the present invention. The coin transfer means 17 of the management server 3 corresponds to the coin counting means according to the present invention. The employee information confirmation means 26 and the designated transfer means 27 of the customer terminal 7 correspond to the designated providing means according to the present invention. Further, the acquisition information of coins (information indicating that coins have been acquired) transmitted from the management server 3 to the customer terminal 7 corresponds to the non-cashable coin information according to the present invention. The transfer information of coins (information for transferring coins to an employee) transmitted from the customer terminal 7 corresponds to the coin information addressed to the employee according to the present invention.

Embodiment

[0048] The employee motivation system 1 of Embodiment 2 has a function that an employee who has acquired coins from a customer can transfer the coins to another employee. Still, since the configuration of Embodiment 2 is the same as that of Embodiment 1 described above except for the function of transferring coins between employees, the same components are denoted by the same reference numerals, and the description thereof will be omitted as appropriate.

[0049] As shown in FIG. 5, the employee terminal 6 of Embodiment 2 is provided with an inter-employee providing means 31 for transmitting information for transferring coins by designating another employee. And in the employee terminal 6, messages can be transmitted and received between employees by the message transmitting means 24. Thereby, when transferring coins, a message can be transmitted to the employee who is the transfer destination, and when coins are transferred, a message can be transmitted to the employee who is the transfer source. Here, the message transmitting means 24 can be created with a text, a fixed-form text, an emoji, etc. arbitrarily determined by the employee, even for such messages between employees, and has a function of transmitting the message via the management server 3, similar to Embodiment 1 described above.

[0050] In addition, the coin transfer means 17 of the management server 3 has a function of transferring coins to the employee specified by the coin transfer information transmitted from the employee terminal 6. This moves the coins stored in the identification information of the employee who is the transmission source of the coin transfer information to the identification information of the specified employee and stores them. Then, information indicating that the employee has acquired the coins is transmitted to the employee terminal 6 of the specified employee.

[0051] In the employee motivation system 1 of the second embodiment, the process of transferring coins between employees will be described. Similar to the first embodiment described above, when the management server 3 receives coin transfer information from the customer terminal 7, it performs a process of subtracting coins from the customer's identification information and a process of adding coins to the identification information of the transfer destination employee, and transmits coin acquisition information to the employee terminal 6 of the employee. Then, the coin acquisition information is displayed on the employee terminal 6.

[0052] In a state where the employee has coins in this way, the employee can transfer the coins to other employees. As shown in FIG. 6, on the employee terminal 6, based on the identification information of the employee accessed and viewed by the employee's operation, another employee is designated, and the transfer of coins to the designated employee is determined. Then, information indicating the designation of the employee and the transfer of coins is transmitted to the management server 3. In addition, when the employee has a plurality of coins, the employee can arbitrarily set the number of coins to be transferred, and it is also possible to designate and transfer a plurality of employees.

[0053] When the management server 3 receives coin transfer information from the employee terminal 6, it performs a process of subtracting coins from the identification information of the employee who transmitted the information and a process of adding coins to the identification information of the employee specified by the information. Then, it performs a process of transmitting information indicating that the coins have been acquired from the employee and the message obtained from the employee to the employee terminal 6 of the employee specified by the transfer information. In addition, the management server 3 stores the movement of coins between such employees. As a result, the employer can accurately know the flow of coins between employees by accessing the management server 3.

[0054] At the employee terminal 6 that has received the coin acquisition information from the management server 3, the acquired information is displayed. As a result, the employee can know the acquisition of the coin and the employee information of the transferor of the coin. And these information can also be confirmed by accessing the management server 3 from the employee terminal 6. Further, when the employee terminal 6 receives a message from the transferor employee together with the coin acquisition information, the message is notified to the employee. On the other hand, at the employee terminal 6, when a message is input to the employee who is the coin transferor by the operation of the employee, the message is transmitted to the management server 3. And this message is transmitted to the transferor employee terminal 6 via the management server 3.

[0055] Also, in this embodiment, the coin transferred from an employee can be further transferred to another employee, and it is possible to transfer the coin multiple times among employees. This transfer process is also executed in the same manner as when transferring the coin acquired from the customer described above to another employee.

[0056] Still, even for the coin transferred among employees in this way, when the condition fulfillment date arrives, the reward assigned to the coin is paid to the employee who holds the coin. This payment process is the same as the process of paying the reward for the coin transferred from the customer (coin subtraction process and reward payment instruction process).

[0057] As described above, the employee motivation system 1 of Example 2 allows employees to transfer coins obtained from customers to other employees, thus improving the motivation of the employees who receive the transferred coins for their work. In particular, if coins are transferred from an employee who obtains coins from many customers (so-called charismatic employees), the motivation of the employees who receive the transferred coins can be significantly improved. In addition, by transferring coins among employees, the connection among employees can be strengthened, thus improving the effect of reducing the turnover rate. On the other hand, the employer can know the evaluation of employees by employees by checking the flow of coins, so that the employees can be evaluated more fairly.

[0058] In addition, the configuration of Example 2 is the same as that of Example 1 described above in that coins are transferred from customers to employees, so it has the same effects as Example 1.

Example

[0059] The employee motivation system 1 of Example 3 distributes non-redeemable virtual coins from the employer to employees and has a function that allows these virtual coins to be transferred to other employees. Note that the configuration of Example 3 is the same as that of Example 1 described above except for the function of distributing virtual coins from the employer to employees and the function that allows virtual coins to be transferred among employees. Therefore, the same components are denoted by the same reference numerals, and their descriptions are omitted.

[0060] In this Example 3, the coin distribution means 15 of the management server 3 includes a process of distributing virtual coins to employees according to an instruction transmitted from the employer terminal 5. This distribution process is performed by counting the number of virtual coins held by the identification information of all employees to whom virtual coins are distributed in the database 4. Here, the virtual coins of this example indicate non-redeemable coins and are processed separately from the coins that are the target of rewards (redeemable coins). In addition, the coin distribution means 15 transmits information indicating that the virtual coins have been obtained to the employee terminals 6 of each employee to whom the virtual coins are distributed. Note that this distribution of virtual coins is also executed as an internal process of the management server 3 in the same manner as the above-described coins.

[0061] The coin transfer means 17 of the management server 3 has a function of converting virtual coins into coins according to the transfer information of virtual coins transmitted from the employee terminal 6 and transferring them to the employee specified by the information. This transfer and conversion function subtracts the number of virtual coins stored in the identification information of the employee who is the transmission source of the virtual coin transfer information, and counts the number of coins stored in the identification information of the specified employee. Then, information indicating that the employee has received coins from other employees is transmitted to the employee terminal 6 of the specified employee.

[0062] As shown in FIG. 5, the employee terminal 6 of the third embodiment includes an employee-to-employee providing means 31. The employee-to-employee providing means 31 of the third embodiment executes a process of transmitting information for transferring virtual coins by designating another employee. Then, in the employee terminal 6, messages can be transmitted and received between employees by the message transmitting means 24. As a result, when transferring virtual coins, a message can be sent to the employee who is the transfer destination, and when receiving coins transferred, a message can be sent to the employee who is the transfer source. Here, the message transmitting means 24 can be created with texts, fixed texts, emojis, etc. arbitrarily determined by the employee, similar to the first and second embodiments described above.

[0063] In the employee motivation system 1 of the third embodiment, the process of transferring virtual coins distributed to employees among employees will be described. In the employer terminal 5, as shown in FIG. 7, when an instruction to distribute virtual coins (non-cashable coins) to an employee is input by the operation of the employer, the instruction is transmitted to the management server 3. Here, when designating an employee to whom virtual coins are to be distributed, the employee information of the distribution destination of the virtual coins is included in the distribution instruction and transmitted. Note that the employer terminal 5 can also transmit an instruction to distribute coins to customers, similar to the first embodiment described above.

[0064] When the management server 3 receives the distribution instruction of the virtual coins from the employer terminal 5, it executes a process of counting the number of virtual coins held based on the identification information of each employee in the database 4. Through this process, the virtual coins are distributed and stored in the identification information of each employee. Along with this, information indicating that the virtual coins have been acquired is sent to the employee terminal 6 of each employee. Here, when the employee who is the distribution destination of the virtual coins is specified, the virtual coins are distributed only to the specified employee. Incidentally, even for these virtual coins, the distribution time, expiration period, distribution quantity, etc. are set in advance.

[0065] When the employee terminal 6 receives the information of virtual coin acquisition from the management server 3, it displays the information of virtual coin acquisition and notifies the customer. And if the employee terminal 6 accesses the management server 3, the employee can view his own identification information and confirm the possession of virtual coins. Here, the employee terminal 6 notifies the possession of virtual coins separately from the coins that can be acquired from the customer terminal 7 described above. Thereby, the employee can correctly recognize the non - redeemable virtual coins and the redeemable coins.

[0066] In the state of holding virtual coins like this, on the employee terminal 6, an input process of transferring the virtual coins to another employee can be executed by the operation of the employee. In this process, based on the identification information of another employee accessed and viewed on the management server 3 by the operation of the employee, another employee is specified and the transfer of the virtual coins to the specified other employee is determined. And when the specification of another employee and the transfer of the virtual coins are determined, information on transferring the coins to the said employee is sent to the management server 3. In this way, the employee who has been distributed the virtual coins can transfer the virtual coins by operating the employee terminal 6, specifying another employee. Incidentally, here, since the virtual coins are non - redeemable as described above, they are not the object of payment of remuneration. Therefore, the employee who has been distributed the virtual coins can only use them to transfer the virtual coins to another employee.

[0067] Furthermore, when transferring the virtual coins, the employee terminal 6 can send a message to the employee who is the recipient of the virtual coins. This message is sent to the management server 3 together with the virtual coin transfer information.

[0068] When the management server 3 receives the virtual coin transfer information from the employee terminal 6, it performs a process of subtracting the number of virtual coins held by the employee's identification information who sent the information, and a process of adding coins to the identification information of other employees specified by the information. By these processes of subtracting virtual coins and adding coins, the non - redeemable virtual coins are converted into redeemable coins. Also, along with these processes, the management server 3 sends information indicating that coins have been obtained from an employee and the message obtained from the employee to the employee terminal 6 of other employees specified by the virtual coin transfer information. Furthermore, the management server 3 stores the movement of coins among these employees. Thereby, the employer can accurately know the flow of coins among employees by accessing the management server 3.

[0069] The employee terminal 6 that has received the coin acquisition information from the management server 3 displays the acquisition information. Thereby, this employee can know the acquisition of coins and the employee information of the coin transferor. And these information can also be confirmed by accessing the management server 3 from the employee terminal 6. Furthermore, when the employee terminal 6 receives a message from the transferor employee together with the coin acquisition information, it notifies the employee of the message. On the other hand, in the employee terminal 6, when a message is input to the employee who is the coin transferor by the operation of the employee, the message is sent to the management server 3. And this message is sent to the employee terminal 6 of the transferor via the management server 3.

[0070] Even for the coins converted from virtual coins in this way, when the above - mentioned condition - fulfillment date arrives, the reward assigned to the coins is paid to the employee who holds the coins. This payment process is the same as the process of paying the reward for the coins transferred from the customer (coin subtraction process and reward payment instruction process).

[0071] As described above, in the employee motivation system 1 of Example 3, virtual coins (non-cashable) distributed from the employer to the employees are transferred from the employees to other employees, so that the virtual coins are converted into cashable coins, and the other employees can receive the rewards of the coins. According to this configuration, the motivation of the employee who has transferred the coin for their work can be improved. In particular, if a coin is transferred from a popular employee (so-called charismatic employee) or an employee who is a workplace leader, who is popular among many customers and other employees, the motivation of the transferred employee can be dramatically improved. In addition, by transferring coins among employees, the connection between employees can be strengthened, so that the effect of reducing the turnover rate can be improved. On the other hand, the employer can know the evaluation of employees by employees by checking the flow of coins, so that the employees can be evaluated more fairly.

[0072] In addition, the configuration of Example 3 is the same as that of Example 1 described above in that coins are transferred from customers to employees, so it has the same operational effects as Example 1.

[0073] In the configuration of Example 3 described above, the coin distribution means 15 of the management server 3 corresponds to the distribution means for employees of the present invention. The acquisition information of virtual coins (information indicating that virtual coins have been acquired) transmitted from the management server 3 to the employee terminal 6 corresponds to the non-cashable coin information according to the present invention.

[0074] The present invention is not limited to the above-described Examples 1 to 3, and can be appropriately changed within the scope not departing from the gist of the present invention. For example, although Examples 1 to 3 are used in restaurants, stores, etc., the present invention is not limited thereto, and it can also be used in accommodation facilities such as hotels, transportation facilities such as railways and airplanes, entertainment facilities such as theaters and sports, professional facilities such as law firms, or corporate offices.

[0075] In Examples 1 to 3, a configuration is adopted in which payment instructions for coins are issued every month (coin donation condition). However, the present invention is not limited to this, and the coin donation condition for issuing payment instructions can be changed as appropriate. For example, it can be set to issue payment instructions every week, every three months, or when a predetermined number of coins (for example, three or five) are accumulated. Furthermore, payment instructions may be issued in response to a request from an employee.

[0076] In Examples 1 to 3, a configuration is adopted in which information on acquired coins is transmitted and received among a management server, an employee terminal, and a customer terminal. However, the present invention is not limited to this, and coins (data) may be transmitted and received. In this case, the coins (data) correspond to the coin information of the present invention. Similarly, in Example 3, virtual coins (data) may be transmitted and received between the management server and the employee terminal.

[0077] In Example 1, coins stored in the customer's identification information are non-cashable, and coins stored in the employee's identification information are cashable. However, the present invention is not limited to this. Similar to Example 3, virtual coins may be stored in the customer's identification information, and when they are stored in the employee's identification information, the virtual coins may be converted into cashable coins.

[0078] In Example 2, a configuration is adopted in which coins can be transferred among employees multiple times. However, the present invention is not limited to this, and an upper limit on the number of transfers possible among employees may be set. For example, only coins acquired from a customer may be transferable to other employees, and coins acquired from an employee may not be transferable to other employees.

[0079] In Example 2, a configuration is adopted in which coins transferred from a customer are transferred to another employee. However, the present invention is not limited to this, and a configuration (Example 3) in which virtual coins are distributed from an employer to an employee and can be transferred to other employees may be added to Example 2.

[0080] In Example 3, the temporary coins distributed by the employer can be transferred to other employees, and these transferred coins can also be made transferable to further other employees. In this case, it is also possible to set an upper limit on the number of transferable times or make it non-returnable to the transferring employee.

[0081] In Examples 1 to 3, the non-redeemable coins distributed from the employer to the customers are made transferable from the customers to the employees. In addition to this, it may also be configured such that the customers can purchase the coins themselves. In this configuration, the customers can transfer not only the coins distributed by the employer but also the coins they purchased themselves to the employees.

Explanation of Signs

[0082] 1 Employee Motivation System 2 Communication Network (Network) 3 Management Server 4 Database (Employee Information Storage Means) 5 Employer Terminal 6 Employee Terminal 7 Customer Terminal 8 Third-Party Terminal 15 Coin Distribution Means 16 Information Provision Means (Employee Information Provision Means) 17 Coin Transfer Means (Coin Counting Means) 26 Employee Information Individual Means (Designated Provision Means) 27 Designated Transfer Means (Designated Provision Means) 31 Employee-to-Employee Provision Means

Claims

1. It is provided so as to be connectable via a network to an employee terminal operated by an employee who provides goods and / or services to a customer and a customer terminal operated by the customer, and includes a management server that executes a predetermined operation according to an instruction input by an employer who employs the employee, employee information storage means for storing employee identification information for identifying the employee, employee information providing means for the management server to transmit the employee identification information selected from the employee information storage means to the customer terminal in response to a request from the customer terminal, coin distribution means for the management server to transmit non-cashable coin information to the customer terminal according to an instruction input by the employer, designated provision means for the customer terminal that has received the non-cashable coin information to transmit the coin information addressed to the employee by designating the employee through a customer operation An employee motivation system, characterized in that it comprises the above.

2. The management server is provided with coin counting means for counting the coin information transmitted from the customer terminal by the designated provision means for each employee and storing the counted cumulative number of coins in the identification information of the employee, The employee motivation system according to claim 1, characterized in that by connecting a third-party terminal and the management server via a network, at least the cumulative number of coins of the identification information of the employee can be viewed on the third-party terminal.

3. The employee terminal that has acquired coin information by the designated provision means is provided with an inter-employee provision means for the employee to transmit the coin information addressed to another employee by designating the other employee through an employee operation, characterized in that it is the employee motivation system according to claim 1 or claim 2.

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