System
The system addresses customer anxiety by using a data collection and generative AI to provide primary medical advice, enhance advice reliability, and offer personalized recommendations through symptom input, feedback collection, and reward mechanisms.
JP2026029701APending Publication Date: 2026-02-20SOFTBANK GROUP CORP
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Patent Information
- Application Number
- JP2024132555
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-08-08
- Publication Date
- 2026-02-20
AI Technical Summary
Technical Problem
Conventional technologies do not adequately address customer anxiety about symptoms on holidays and at night, lacking effective means for providing primary medical advice.
Method used
A system incorporating a data collection unit, symptom input unit, advice providing unit, purchase link providing unit, feedback collection unit, and reward providing unit, utilizing cameras, sensors, and generative AI to provide medical advice, collect feedback, and offer rewards.
Benefits of technology
The system provides first-line medical advice, alleviating customer anxiety and improving advice reliability by integrating past medical data, research papers, and local resources, and offering personalized and timely recommendations.
✦ Generated by Eureka AI based on patent content.
Abstract
An object of the system according to the embodiment is to provide primary medical advice on a symptom of a customer and alleviate anxiety.SOLUTION: A system according to an embodiment includes a data collecting unit, a symptom input unit, an advice providing unit, a purchase link providing unit, a feedback collecting unit, and a reward providing unit. The data collection unit collects data related to symptoms of a customer using a camera or a sensor. The symptom input unit allows the customer to directly input his / her symptoms. The advice providing unit provides medical advice based on the data collected by the data collection unit and the symptom input unit. The purchase link providing unit provides a purchase link of a related product based on the advice provided by the advice providing unit. The feedback collection unit collects feedback on an effect after the customer executes the advice. The reward providing unit provides a reward to the customer based on the feedback collected by the feedback collecting unit.SELECTED DRAWING: Figure 1
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