Business continuity plan management system, business continuity plan management device, business continuity plan management method

Abstract

The aim is to manage the entire process from the formulation to the implementation of the business continuity plan. [Means for solving the problem] A business continuity plan management system including a management device for managing a business continuity plan and a plurality of terminal devices, wherein the management device includes an input support unit that assists a first terminal device among the plurality of terminal devices in inputting business continuity plan information indicating the business continuity plan, an implementation support unit that, upon detecting an event requiring the implementation of the business continuity plan, notifies a second terminal device among the plurality of terminal devices to perform the work based on the business continuity plan information, and a review support unit that assists in reviewing the business continuity plan based on implementation result information indicating the results of performing the work, which is input from the second terminal device.

Description

Technical Field

[0001] The present invention relates to a business continuity plan management system, a business continuity plan management device, and a business continuity plan management method.

Background Art

[0002] Conventionally, technologies for supporting the implementation of BCP (Business Continuity Plan) have been known.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the above-described conventional technology, from the formulation to the operation of the business continuity plan, consistent management has not been considered.

[0005] The disclosed technology aims to manage the business continuity plan from formulation to operation in a consistent manner.

Means for Solving the Problems

[0006] The disclosed technology is a business continuity plan management system including a management device for managing a business continuity plan and a plurality of terminal devices, wherein the management device includes an input support unit that assists a first terminal device among the plurality of terminal devices in inputting business continuity plan information indicating the business continuity plan, an implementation support unit that, upon detecting an event requiring the implementation of the business continuity plan, notifies a second terminal device among the plurality of terminal devices to perform the work based on the business continuity plan information, and a review support unit that assists in reviewing the business continuity plan based on implementation result information indicating the results of performing the work, which is input from the second terminal device. [Effects of the Invention]

[0007] It allows for consistent management from the formulation to the implementation of a business continuity plan. [Brief explanation of the drawing]

[0008] [Figure 1] This figure shows an example of the system configuration of a business continuity plan management system. [Figure 2] This figure shows an example of the hardware configuration of the management device. [Figure 3] This diagram illustrates the functions of each component in the business continuity plan management system. [Figure 4] This is the first sequence diagram illustrating the operation of the business continuity planning management system. [Figure 5] The first figure shows an example of the display on an administrator terminal. [Figure 6] The second figure shows an example of the display on an administrator terminal. [Figure 7] The third figure shows an example of the display on an administrator terminal. [Figure 8] The fourth figure shows an example of the display on an administrator terminal. [Figure 9] Figure 5 shows an example of the display on an administrator terminal. [Figure 10] Figure 6 shows an example of the display on an administrator terminal. [Figure 11] This is the second sequence diagram illustrating the operation of the business continuity planning management system. [Figure 12] This is a flowchart explaining the process of the control device. [Figure 13] This diagram shows an example of the display on an employee terminal. [Figure 14] Figure seven shows an example of the display on an administrator terminal. [Figure 15] Figure eight shows an example of the display on an administrator terminal. [Modes for carrying out the invention]

[0009] The embodiments will be described below with reference to the drawings. Figure 1 is a diagram showing an example of the system configuration of a business continuity plan management system.

[0010] The business continuity plan management system 100 of this embodiment includes a management device 200, terminal devices 300, terminal devices 400-1, ..., and terminal device 400-N, and the management device 200 and each of the terminal devices 300, 400-1, ..., and terminal device 400-N are connected to each other via a network for communication. Furthermore, the management device 200 is connected to an external server 500, a sensor group 600, and a simulation system 700 via a network for communication.

[0011] In the business continuity plan management system 100, the management device 200 is, for example, an example of a business continuity plan management device that supports the planning, implementation, and review of business continuity plans by a business operator that has introduced the business continuity plan management system 100. Further, the management device 200 of the present embodiment may be a web server. When the management device 200 of the present embodiment is a web server, the management device 200 transmits various information such as HTML documents existing in the management device 200 in accordance with HTTP based on the URL instructed to the web browsers of the terminal devices 300, 400-1, ···, 400-N which are client terminals. The web browser can execute a web application by communicating with the web server. A web application is an application that operates by the cooperation of a program written in a programming language (for example, JavaScript (registered trademark)) that operates on the web browser and a program on the web server side.

[0012] Here, the business continuity plan will be described. The business continuity plan is a plan for business operators such as companies to minimize damage and achieve business continuity and recovery when an emergency such as a disaster occurs. The business continuity plan may include, for example, an outline of the procedures that a company executes for the business to resume normal business operations in a specific scenario such as a disaster scenario. More specifically, in the business continuity plan, the order of business implementation and the employees who implement the business when an emergency such as a disaster occurs may be defined. Also, in the business continuity plan, the priority of each business may be set for the implemented business. Also, in the business continuity plan, the target period from the occurrence of the disaster until the business resumes normal business operations may be defined. Also, in the business continuity plan, the conditions for detecting the occurrence of an emergency such as a disaster may be defined.

[0013] The terminal device 300 is mainly a terminal device used by an administrator who manages the business continuity plan in a business operator who has introduced the business continuity plan management system 100. In the following description, the terminal device 300 may be referred to as the administrator terminal 300. The administrator terminal 300 is an example of the first terminal device among a plurality of terminal devices. Note that the administrator may be included in the employees.

[0014] The terminal devices 400-1, ···, 400-N are mainly terminal devices used by employees of an operator who has introduced the business continuity plan management system 100. In other words, the terminal devices 400-1, ···, 400-N are terminal devices used by employees who implement the business continuity plan. In the following description, when not distinguishing each of the terminal devices 400-1, ···, 400-N, they are referred to as the terminal device 400. Also, in the following description, the terminal device 400 may be expressed as the employee terminal 400. The employee terminal 400 is an example of the second terminal device among a plurality of terminal devices.

[0015] The external server 500 may be, for example, a server device provided on the Internet, or a server device that provides a social networking service. Also, the external server 500 may include several types of external servers. For example, the external server 500 may include a server device that provides information related to weather, geology, and hydrology, a server device that provides information indicating the operation status of public transportation, a server device managed by each local government, a server device managed by a telecommunications carrier, and the like.

[0016] The sensor group 600 includes sensors arranged at various locations in order to detect weather, geology, and hydrology. The sensors included in the sensor group 600 include, for example, sensors that measure rainfall, sensors that measure wind speed, sensors that measure temperature and humidity, sensors that measure seismic intensity, and the like. These sensors may be arranged, for example, around the business offices of an operator who has introduced the business continuity plan management system 100.

[0017] The simulation system 700 is a system that performs simulations related to weather, geology, and hydrology. The simulation system 700 provides the management device 200 with the results of simulations related to weather, geology, and hydrology. The results of the simulations may include, for example, information related to the occurrence of aftershocks, information related to predicted rainfall and wind speed, information related to the occurrence of landslides, and the like.

[0018] In this embodiment, the management device 200 displays an input screen on the administrator terminal 300 for inputting business continuity plan information that shows the business continuity plan. The management device 200 also detects events that should be implemented in the business continuity plan based on information provided by the external server 500, output values ​​from the sensor group 600, and the results of simulations by the simulation system 700.

[0019] Furthermore, when the management device 200 detects an event requiring the implementation of the business continuity plan, it sends a notification to the employee terminal 400 instructing them to carry out the work, based on the business continuity plan information entered by the administrator terminal 300. In other words, when the management device 200 detects an event requiring the implementation of the business continuity plan, it sends a notification to the employee terminal 400 instructing them to carry out the business continuity plan, based on the business continuity plan information entered by the administrator terminal 300.

[0020] Furthermore, the management device 200 receives implementation result information from employee terminals 400, which shows the results of the work performed, and displays a screen on the administrator terminal 300 to support the review of the business continuity plan based on the received implementation result information.

[0021] Therefore, in this embodiment, it is possible to consistently manage the entire process from the formulation to the implementation of the business continuity plan by the business operator.

[0022] The management device 200 may be implemented using one information processing device or multiple information processing devices.

[0023] Next, the hardware configuration of the management device 200 will be described with reference to Figure 2. Figure 2 is a diagram showing an example of the hardware configuration of the management device.

[0024] The management device 200 in this embodiment is a computer that includes an input device 21, an output device 22, a drive device 23, an auxiliary storage device 24, a memory device 25, an arithmetic processing unit 26, and an interface device 27, all of which are interconnected via bus B.

[0025] The input device 21 is a device for inputting various types of information and can be implemented as, for example, a keyboard or a pointing device. The output device 22 is for outputting various types of information and can be implemented as, for example, a display. The interface device 27 includes a LAN card and is used to connect to a network.

[0026] The business continuity plan management program included in the management device 200 is at least part of the various programs that control the management device 200. The business continuity plan management program is provided, for example, by distribution of a recording medium 28 or by downloading it from a network. The recording medium 28 on which the business continuity plan management program is recorded can be of various types, such as recording media that record information optically, electrically, or magnetically, such as CD-ROMs, flexible disks, and magneto-optical disks, or semiconductor memories that record information electrically, such as ROMs and flash memory.

[0027] The business continuity plan management program recorded on the recording medium 28 is installed from the recording medium 28 to the auxiliary storage device 24 via the drive device 23 when the recording medium 28 containing the business continuity plan management program is set in the drive device 23. The business continuity plan management program downloaded from the network is installed to the auxiliary storage device 24 via the interface device 27.

[0028] The auxiliary storage device 24 stores the business continuity plan management program installed on the management device 200, as well as various necessary files and data from the management device 200. The memory device 25 reads the business continuity plan management program from the auxiliary storage device 24 and stores it when the management device 200 is started. The arithmetic processing unit 26 then performs various processes as described later, according to the business continuity plan management program stored in the memory device 25.

[0029] Furthermore, the administrator terminal 300 and employee terminal 400 in this embodiment are also computers having a processing unit and a storage device, and their basic hardware configuration is the same as that of the management device 200, so a detailed explanation will be omitted.

[0030] Next, referring to Figure 3, the functions of each device in the business continuity plan management system 100 of this embodiment will be described. Figure 3 is a diagram illustrating the functions of each device in the business continuity plan management system.

[0031] First, the functions of the management device 200 will be described. The management device 200 in this embodiment includes a business continuity plan information storage unit 210, a business operator information storage unit 211, a collected information storage unit 212, a business execution result storage unit 213, and a comparison result storage unit 214. Each of these storage units may be implemented by an auxiliary storage device 24 or the like of the management device 200.

[0032] Furthermore, although the example in Figure 3 shows each storage unit being provided on the management device 200, the model is not limited to this. Some or all of the storage units shown in Figure 3 may be provided on devices other than the management device 200 that are capable of communicating with the management device 200.

[0033] The business continuity plan information storage unit 210 stores business continuity plan information, which indicates the business continuity plan, for each business operator.

[0034] The business continuity plan information of this embodiment may include, for example, event information indicating the type of event to be detected as a disaster or emergency, condition information indicating the conditions for detecting each event, and sensor information identifying the sensor among the sensors included in the sensor group 600 that references output values ​​to detect the event.

[0035] Furthermore, the business continuity plan information in this embodiment includes implementation sequence information that associates the tasks to be performed when an event occurs with the order in which those tasks will be performed. In addition, the business continuity plan information may include task information, which includes the name of each task to be performed when an event occurs, the content of the task, the priority of the task, and information about the employee in charge of the task, as well as business establishment information regarding the business establishment for which the business continuity plan is to be formulated.

[0036] Furthermore, the business continuity plan information in this embodiment may include notification information, which includes recipient information that identifies the employees to whom notifications of the implementation of the business continuity plan will be sent, and information indicating the content of the notifications to be sent, as well as target information indicating the target period from the occurrence of an event until the business returns to normal operations.

[0037] Furthermore, business continuity plan information includes all information other than that mentioned above, as specified in the business continuity plan.

[0038] The business information storage unit 211 stores business information for each business that implements the business continuity plan management system 100. Business information includes, for example, information indicating the locations owned by the company, information indicating the organizational structure of the company, and information regarding employees belonging to the company. In this embodiment, the business information may be stored in the business information storage unit 211 in advance by the administrator of the business continuity plan management system 100.

[0039] The collected information storage unit 212 stores the collected information from the external server 500, the sensor group 600, and the simulation system 700, for each business operator.

[0040] The business execution result storage unit 213 stores execution result information, which indicates the results of business execution, received from employee terminals 400, for each business operator.

[0041] The comparison result storage unit 214 stores comparison result information for each business operator, which is the result of comparing the target information indicated by the business continuity plan information stored in the business continuity plan information storage unit 210 with the implementation result information stored in the business implementation result storage unit 213.

[0042] Furthermore, the management device 200 of this embodiment includes an input reception unit 220, an input support unit 230, an implementation support unit 240, a review support unit 250, a display control unit 260, and a storage control unit 270.

[0043] The input reception unit 220 receives various types of information for input to the management device 200. The input support unit 230 assists in the input of business continuity plan information on the administrator terminal 300. More specifically, the input support unit 230, using the display control unit 260, causes the administrator terminal 300 to display a screen containing information indicating the order in which the tasks included in the business continuity plan will be performed.

[0044] The Implementation Support Unit 240 assists in the implementation of the business continuity plan. More specifically, when the Implementation Support Unit 240 detects an event that requires the implementation of the business continuity plan, it notifies employee terminals 400 to perform the task based on the business continuity plan information.

[0045] The implementation support unit 240 includes an information collection unit 241, an event detection unit 242, and a notification processing unit 243. The information collection unit 241 collects information from the external server 500, the sensor group 600, and the simulation system 700. The collected information collected by the information collection unit 241 is stored in the collected information storage unit 212 by the storage control unit 270.

[0046] The information collected in this embodiment may include text data and image data posted on social networking services, information on weather, geological and hydrological phenomena, information indicating the operating status of public transportation, information disseminated by local governments, information disseminated by telecommunications carriers, and the like.

[0047] Furthermore, the information collected in this embodiment may include the location of each sensor included in the sensor group 600, a sensor ID to identify each sensor, and output values ​​output by each sensor. The output values ​​may include, for example, rainfall, wind speed, temperature, humidity, seismic intensity, etc. The information collected in this embodiment may also include information provided by the simulation system 700 showing the results of simulations related to weather, geological and hydrological phenomena.

[0048] The event detection unit 242 detects the occurrence of an event that warrants the implementation of a business continuity plan, based on the collected information stored in the collected information storage unit 212. The event detection unit 242 may, for example, detect the occurrence of an event based on the output value of a predetermined sensor included in the collected information and a threshold value that has been set in advance for that predetermined output value. Alternatively, the event detection unit 242 may detect the occurrence of an event when, for example, the information of a predetermined item included in the collected information satisfies a set condition.

[0049] The detection of an event by the event detection unit 242 is not limited to these examples, and can be performed using the collected information stored in the collected information storage unit 212.

[0050] When the event detection unit 242 detects the occurrence of an event, the notification processing unit 243 notifies the employee terminals 400 to implement the business continuity plan. More specifically, the notification processing unit 243 refers to the business continuity plan information storage unit 210 and the business information storage unit 211, and sends notifications instructing the employee terminals 400, which are linked to the employees responsible for each task, to perform the task according to the order of task implementation specified in the business continuity plan.

[0051] The review support unit 250 supports the review of the business continuity plan based on implementation result information showing the results of carrying out the work. The review support unit 250 includes an aggregation unit 251 and a comparison result generation unit 252. The aggregation unit 251 refers to the work implementation result storage unit 213 and aggregates the status of work implementation. More specifically, the aggregation unit 251 may aggregate the period taken to carry out each work. Alternatively, the aggregation unit 251 may aggregate the period taken to carry out each work according to its priority.

[0052] The comparison result generation unit 252 compares the aggregation results from the aggregation unit 251 with information included in the business continuity plan information that indicates the target period from the occurrence of an event until the business returns to normal operations, and generates comparison result information that shows the comparison result.

[0053] The display control unit 260 controls the display on the administrator terminal 300 and the employee terminal 400. More specifically, the display control unit 260 instructs the administrator terminal 300 to display screens that support the input of business continuity plan information, and screens that include information indicating the order in which tasks included in the business continuity plan are performed. The screen that supports the input of business continuity plan information is, in other words, a settings screen for setting the order in which tasks are performed in the business continuity plan.

[0054] Furthermore, the display control unit 260 instructs the employee terminal 400 to display a screen for inputting the results of the work performed. The display control unit 260 also instructs the administrator terminal 300 to display a screen containing the comparison result information stored in the comparison result storage unit 214.

[0055] The storage control unit 270 controls the storage of various types of information. Specifically, the storage control unit 270 stores business continuity plan information entered on the administrator terminal 300 in the business continuity plan information storage unit 210. The storage control unit 270 also stores information collected by the information collection unit 241 in the information information storage unit 212. Furthermore, the storage control unit 270 stores implementation result information entered on the employee terminal 400 in the business implementation result storage unit 213. Finally, the storage control unit 270 stores comparison result information generated by the comparison result generation unit 252 in the comparison result storage unit 214.

[0056] Next, the functions of the administrator terminal 300 will be described. In this embodiment, the functions of the administrator terminal 300 may be realized by the administrator terminal 300's web browser executing a web application. The administrator terminal 300 has an input receiving unit 310, a display control unit 320, and a communication control unit 330. The input receiving unit 310 receives various inputs from the administrator to the administrator terminal 300. The display control unit 320 controls the display on the administrator terminal 300's display device. More specifically, the display control unit 320 displays various screens on the administrator terminal 300's display device in response to display instructions from the management device 200. The communication control unit 330 controls communication between the administrator terminal 300 and the management device 200.

[0057] Next, the functions of the employee terminal 400 will be described. The functions of the employee terminal 400 in this embodiment may be realized by the employee terminal 400's web browser executing a web application. The employee terminal 400 has an input receiving unit 410, a display control unit 420, and a communication control unit 430. The input receiving unit 410 receives various inputs from employees to the employee terminal 400. The display control unit 420 controls the display on the employee terminal 400's display device. More specifically, the display control unit 420 displays various screens on the employee terminal 400's display device in response to display instructions from the management device 200. The communication control unit 430 controls communication between the employee terminal 400 and the management device 200.

[0058] Next, the operation of the business continuity plan management system 100 of this embodiment will be described. First, the support for inputting business continuity plan information by the business continuity plan management system 100 will be described. Figure 4 is a first sequence diagram illustrating the operation of the business continuity plan management system. In the business continuity plan management system 100 of this embodiment, the administrator terminal 300, in response to an operation by the administrator, transmits a request to the management device 200 to display the business continuity plan settings screen via the communication control unit 330 (step S401).

[0059] In step S401, the administrator terminal 300 may display a home screen showing a list of functions provided by the business continuity plan management system 100. When an operation is performed on the home screen to display the business continuity plan settings screen, the administrator terminal 300 may send a request to display the settings screen to the management device 200.

[0060] In the management device 200, when the input reception unit 220 receives a request to display the settings screen, the input support unit 230, via the display control unit 260, sends a command to display the settings screen to the administrator terminal 300 (step S402).

[0061] When the administrator terminal 300 receives a command to display the settings screen via the input reception unit 310, the display control unit 320 causes the business continuity plan settings screen to be displayed on the display device (step S403).

[0062] Here, the settings screen of this embodiment will be described. The settings screen of the business continuity plan in this embodiment displays a list of icon images associated with various types of information included in the business continuity plan information. The various types of information included in the business continuity plan information include event information, condition information, sensor information, business information, business location information, notification information, target information, etc.

[0063] In this embodiment, when an operation is performed on the settings screen to arrange the icon images associated with the business information from the list of icon images in the order in which the business information is to be performed, the business information indicated by the icon images and the order in which the business information is to be performed are associated based on the arrangement of the icon images associated with the business information.

[0064] Furthermore, in this embodiment, when an icon image associated with various types of information is selected on the settings screen, a detailed input screen for entering the type of information corresponding to the selected icon image is displayed on the administrator terminal 300. Details of the settings screen will be described later.

[0065] The administrator terminal 300 receives an operation via the input reception unit 310 to place an icon image associated with a task on the settings screen displayed in step S403 (step S404). Subsequently, the administrator terminal 300 receives an operation via the input reception unit 310 to save the order in which tasks are performed based on the placement of the icon images associated with the tasks (step S405).

[0066] Next, the administrator terminal 300, via the communication control unit 330, transmits execution order information to the management device 200, which associates tasks with the order in which they are performed, based on the arrangement of icon images associated with the tasks (step S406).

[0067] When the management device 200 receives the input of the execution sequence information via the input reception unit 220, the storage control unit 270 stores the execution sequence information as part of the business continuity plan information in the business continuity plan information storage unit 210 (step S407).

[0068] Furthermore, the administrator terminal 300 receives an input reception unit 310 to select various types of information included in the business continuity plan information and corresponding icon images on the settings screen (step S408). In other words, the input reception unit 310 receives an input to select the type of information to be entered on the settings screen.

[0069] When the administrator terminal 300 receives this operation, the communication control unit 330 sends a request to the management device 200 to display a detailed input screen for entering the selected type of information (step S409). The management device 200 receives this display request and the display control unit 260 sends an instruction to the administrator terminal 300 to display the selected type of information (step S410).

[0070] The administrator terminal 300 receives a display instruction for the detailed input screen via the input reception unit 310, and the display control unit 320 displays the detailed input screen on the display device (step S411). Subsequently, the administrator terminal 300 receives information input via the input reception unit 310 (step S412). Next, when the administrator terminal 300 receives an operation to save the entered information via the input reception unit 310 (step S413), the communication control unit 330 transmits the entered information to the management device 200 (step S414).

[0071] When the management device 200 receives the input information via the input reception unit 220, the storage control unit 270 stores it in the business continuity plan information storage unit 210 as part of the business continuity plan information, in association with the implementation sequence information stored in step S406 (step S415). In this embodiment, the process from step S407 to step S413 may be repeated until all types of information included in the business continuity plan information have been entered.

[0072] Furthermore, in Figure 4, the processes from step S401 to step S406 (processing to store execution order information) and the processes from step S407 to step S413 (processing to store various types of information other than execution order information) are assumed to be performed consecutively, but this is not limited to this. The processes for storing execution order information and the processes for storing various types of information other than execution order information may be performed at different times.

[0073] Furthermore, while Figure 4 shows that the process for storing the execution order information is performed first, followed by the process for storing various other types of information, the embodiment is not limited to this. In this embodiment, the process for storing various other types of information may be performed before the process for storing the execution order information.

[0074] Next, with reference to Figures 5 to 10, examples of the display on the administrator terminal 300 will be described. Figure 5 is the first example showing the display on the administrator terminal.

[0075] The screen 510 shown in Figure 5 is an example of a settings screen displayed on the administrator terminal 300 in step S403 of Figure 4.

[0076] Screen 510 includes display areas 520 and 530. Display area 520 displays a list of menus related to the services provided by the business continuity plan management system 100.

[0077] Display area 530 includes display areas 540 and 550, and operation buttons 560 and 570. Display area 540 is where the order of task execution is set. In other words, display area 540 is the area where the icon images corresponding to tasks are arranged in the order of task execution.

[0078] The display area 550 displays a list of icon images and operation buttons for displaying the detailed input screen. Details of the display area 550 will be described later. Operation button 560 is an operation button for storing execution order information, which associates tasks and the execution order of tasks based on the icon images placed in the display area 540, into the management device 200. Operation button 570 is an operation button for rearranging the placement of icon images in the display area 540.

[0079] Now, let's explain the display area 550. The display area 550 displays a list of icon images associated with various pieces of information included in the business continuity plan information. In the example in Figure 5, icon images 551 to 559 are displayed as the list of icon images.

[0080] Icon image 551 is associated with event information indicating the type of event to be detected as a disaster or emergency. Icon image 552 is associated with sensor information identifying the sensor to be referenced in order to detect the event. Icon image 553 is associated with condition information indicating the conditions for detecting each event.

[0081] Icon image 554 is associated with notification information, which includes recipient information identifying the employees to whom notifications regarding the implementation of the business continuity plan will be sent, and information indicating the content of the notification. Icon image 555 is associated with business information, which shows the business continuity plan formulated for the business establishment. Icon images 556 and 557 are associated with business information, which includes the name of each task to be performed when an event occurs, the content of the task, the priority of the task, the department in charge of the task, the person in charge, etc.

[0082] Icon image 558 may be used when selecting an icon image placed in the display area 540. Icon image 559 may be used when specifying the order in which tasks corresponding to the icon images placed in the display area 540 are performed.

[0083] In the example in Figure 5, two icon images, 556 and 557, are associated with the business information, but this is not limited to this. The number of icon images associated with business information can be any number, and they may be added or deleted as the administrator wishes.

[0084] In this embodiment, the administrator, who is a user of the administrator terminal 300, selects the icon images 556, 557, etc., displayed in the display area 550 and places them in the display area 540. The order in which the tasks indicated by the business information associated with the icon images 556, 557 are performed is determined according to the placement of the icon images 556, 557.

[0085] Figure 6 is a second diagram showing an example of the display on the administrator terminal. The screen 510A shown in Figure 6 is an example of a screen showing various icon images arranged in the display area 540 of screen 510 in Figure 5. In other words, screen 510A is an example of a screen where information indicating the execution order of tasks included in the business continuity plan is displayed in the display area 540A. Screen 510A may be displayed on the administrator terminal 300 in step S405 of Figure 4.

[0086] In the display area 540A of screen 510A in Figure 6, it can be seen that a decision is made on whether or not to implement a business continuity plan based on event information associated with icon image 511a, sensor information associated with icon image 552a, and condition information associated with icon image 553a.

[0087] Furthermore, in the example in Figure 6, it can be seen that if it is decided to implement the business continuity plan, the notification information associated with icon images 554a and 554b is referenced, and a notification indicating the implementation of the business continuity plan is sent from icon image 555a to the business establishment indicated by the business establishment information associated with icon image 555d. Here, the notification sent to each business establishment may include an alert (warning) corresponding to the event that warrants the implementation of the business continuity plan.

[0088] Furthermore, in screen 510A of Figure 6, it can be seen that in the business establishments indicated by the business establishment information associated with each of the icon images 555a to 555d, the tasks indicated by the task information associated with icon images 556 and 557 are performed in the order corresponding to the arrangement of icon images 556 and 557.

[0089] Specifically, for example, in a business associated with icon image 555a, task 1, associated with icon image 556, is performed, and after task 1 is performed, task 2, associated with icon image 557, is performed.

[0090] Thus, in this embodiment, the order in which tasks are performed can be visualized and set according to the arrangement of icon images associated with the tasks included in the business continuity plan. Therefore, according to this embodiment, the manager who formulates the business continuity plan can easily grasp the order in which tasks are performed. Furthermore, according to this embodiment, the manager who formulates the business continuity plan can set the order in which each task included in the business continuity plan is performed simply by selecting and arranging icon images. Therefore, according to this embodiment, the workload of managers involved in inputting business continuity plan information can be reduced and the input of business continuity plan information can be supported.

[0091] When the operation button 560 is selected on the screen 510A, the administrator terminal 300 transmits execution order information, indicating the order in which tasks are performed, to the management device 200 according to the arrangement of icon images 556 and 557 displayed in the display area 540A. The management device 200 stores this execution order information in the business continuity plan information storage unit 210 as part of the business continuity plan information.

[0092] In this embodiment, after the implementation sequence information is stored in the business continuity plan information storage unit 210, the administrator terminal 300 can request the display of the implementation sequence information, thereby displaying screen 510A on the administrator terminal 300.

[0093] For example, when an administrator reviews the execution order of tasks previously set, the administrator can retrieve the execution order information previously stored in the management device 200 from the administrator terminal 300, thereby displaying the display area 540A on the administrator terminal 300. In this embodiment, the execution order of tasks is displayed as an arrangement of icon images, so the administrator checking the execution order information can visually grasp the execution order of each task, thereby reducing the administrator's workload.

[0094] Figure 7 is a third diagram showing an example of the display on the administrator terminal. Screen 710 shown in Figure 7(A) is an example of a detailed input screen for entering event information, and screen 720 shown in Figure 7(B) is an example of a detailed input screen for entering sensor information. Screens 710 and 720 may also be displayed superimposed on screen 510A as, for example, a pop-up window.

[0095] Screen 710 may be displayed on the administrator terminal 300, for example, when the icon image 551a displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0096] Screen 710 includes selection fields 711 and 712, and an operation button 713. In selection field 711, the event to be detected is selected. In selection field 712, the items to be monitored in order to detect the event selected in selection field 711 are selected. The operation button 713 is an operation button that causes the management device 200 to store event information, including the event and items selected in selection fields 711 and 712.

[0097] In the example shown in Figure 7(A), "rainfall" is selected as the event to be detected, and "precipitation amount" is selected as the item to be monitored.

[0098] Screen 720 may be displayed based on information that identifies each sensor, for example, which is included in the collected information stored in the collected information storage unit 212. Screen 720 may also be displayed on the administrator terminal 300 when the icon image 552a displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0099] Screen 720 includes selection fields 721 and 722, and an operation button 723. In selection field 721, the type of sensor whose output value is referenced to detect an event is selected. In selection field 722, from the type of sensor selected in selection field 721, the sensor whose output value is referenced is selected. In selection field 721, for example, a list of sensor IDs may be displayed, and the sensor ID of the sensor whose output value is referenced may be selected from the list of sensor IDs.

[0100] Operation button 723 is an operation button that causes the management device 200 to store sensor information, including the type of sensor and sensor ID selected in selection fields 721 and 722.

[0101] Figure 8 is the fourth diagram showing an example of the display on the administrator terminal. Screen 810 shown in Figure 8(A) is an example of a detailed input screen for entering condition information to detect an event, and screen 820 shown in Figure 8(B) is an example of a detailed input screen for entering business information. Screens 810 and 820 may be displayed, for example, superimposed on screen 510A as a pop-up window.

[0102] Screen 810 may be displayed on the administrator terminal 300, for example, when the icon image 553a displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0103] Screen 810 includes display areas 811 and 812, and operation buttons 813. Each of the display areas 811 and 812 displays a selection field for selecting the conditions for detecting an event.

[0104] In display area 811, under the selected conditions, it can be seen that events with precipitation of 50 mm / hour or more are detected as events requiring the implementation of a business continuity plan. In addition, in display area 812, under the selected conditions, it can be seen that events with precipitation of 100 mm / hour or more are detected as events requiring the implementation of a business continuity plan.

[0105] In this embodiment, for example, the conditions selected in display area 811 may be applied to businesses in areas prone to rain-related disasters, and the conditions selected in display area 812 may be applied to businesses in areas less prone to rain-related disasters.

[0106] Operation button 813 is an operation button used to store the condition information selected in display areas 811 and 812 into the management device 200.

[0107] Screen 820 may be displayed on the administrator terminal 300 when, for example, either of the icon images 556 or 557 displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0108] Screen 820 includes input fields 821 and 822, a selection field 823, a display area 824, and operation buttons 825. Input fields 821 and 822 are used to input the name and details of the task, respectively. The selection field 823 is used to select the task's priority. The display area 824 displays input fields for information about the employee responsible for the task.

[0109] The display area 824 displays input fields for, for example, the organization, department, and name of the employee responsible for the task. The information displayed in the display area 824 may be information included in the business information stored in the business information storage unit 211.

[0110] The operation button 825 is used to store business information, including the business name and business details entered in input fields 821 and 822, the priority selected in selection field 823, and employee information entered in each input field displayed in display area 824, into the management device 200.

[0111] Figure 9 is the fifth figure showing an example of the display on an administrator terminal. The screen 910 shown in Figure 9 is an example of a detailed input screen for entering business information that shows the business continuity plan formulated for the business office. Screen 910 may be displayed, for example, as a pop-up window superimposed on screen 510A.

[0112] Screen 910 may be displayed based on, for example, business information stored in the business information storage unit 211. Alternatively, screen 910 may be displayed on the administrator terminal 300 when, for example, one of the icon images 555a to 555d displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0113] Screen 910 includes an input field 911, a selection field 912, and an operation button 913. The name of the business continuity plan is entered in the input field 911. In other words, information that identifies the business continuity plan is entered in the input field 911. The selection field 912 selects the business location that corresponds to the business continuity plan whose name is entered in the input field 911. For example, if a list of business locations is displayed, the selection field 912 may select the business location that corresponds to the business continuity plan whose name is entered in the input field 911.

[0114] The operation button 913 is used to store the business continuity plan information, which is the business continuity plan formulated for the business establishment selected in the selection field 912, into the management device 200.

[0115] Figure 10 is the sixth diagram showing an example of the display on an administrator terminal. The screen 110 shown in Figure 10 is an example of a detailed input screen for entering notification information, which includes recipient information that identifies the employee to whom the notification of implementation of the business continuity plan will be sent, and notification content information that indicates the content of the notification. Screen 110 may be displayed, for example, as a pop-up window superimposed on screen 510A.

[0116] Screen 110 may be displayed on the administrator terminal 300 when, for example, either of the icon images 554a or 554b displayed in the display area 540A of screen 510A shown in Figure 6 is selected.

[0117] Screen 110 includes display areas 120 and 130. Display area 120 includes selection fields 121, 122, and 123. Selection field 121 displays a list of the locations (business offices) to which notifications will be sent. Selection field 122 displays a list of the departments to which notifications will be sent. Selection field 123 displays a list of employee names.

[0118] In the display area 120, when a location (office), department, or employee is selected in each of the selection fields 121, 122, and 123, the employee to whom the notification will be sent is specified. The information displayed as options in each of the selection fields 121, 122, and 123 may be included in the business information stored in the business information storage unit 211.

[0119] The display area 130 includes a selection field 131 and an input field 132. In the selection field 131, a notification content pattern is selected. Information indicating the notification content is entered in the input field 132. In the example in Figure 10, the information indicating the notification content includes information indicating the detected event, the target area, and the details of the action taken.

[0120] The operation button 133 is an operation button that causes the management device 200 to store notification information, which includes destination information indicating the recipient employee specified by the selection in each selection field of the display area 120, the notification content pattern selected in the selection field 131 of the display area 130, and information indicating the notification content entered in the input field 132.

[0121] In the administrator terminal 300 of this embodiment, on a screen that visualizes the order in which each task included in the business continuity plan is to be performed, selecting an icon image associated with various pieces of information included in the business continuity plan information displays a detailed input screen for the information associated with the icon image.

[0122] Therefore, according to this embodiment, administrators can easily input business continuity plan information with simple operations.

[0123] Next, referring to Figure 11, we will describe the actions of the business continuity plan management system 100 that support the implementation of the business continuity plan and the actions that support the review of the business continuity plan. Figure 11 is a second sequence diagram illustrating the operation of the business continuity plan management system.

[0124] The processes from step S1101 to step S1110 in Figure 11 represent actions that support the implementation of the business continuity plan, and the processes from step S1111 to step S1117 in Figure 11 represent actions that support the review of the business continuity plan. Note that the actions that support the implementation of the business continuity plan and the actions that support the review of the business continuity plan may be performed at independent times and do not have to be performed consecutively.

[0125] In the business continuity plan management system 100, the management device 200, with the implementation support unit 240, determines whether or not to implement the business continuity plan (step S1101). Details of the process in step S1101 will be described later.

[0126] If the management device 200 determines in step S1101 that the business continuity plan should be implemented, it proceeds to the processing from step S1102 onwards. In Figure 11, it is assumed that the decision to implement the business continuity plan was made in step S1101.

[0127] The management device 200, using the notification processing unit 243 of the implementation support unit 240, identifies recipients to be notified of the implementation of the business continuity plan based on the notification information contained in the business continuity plan information storage unit 210 (step S1102). Subsequently, the implementation support unit 240 of the management device 200, using the notification processing unit 243, sends a notification to the employee terminal 400 associated with the identified recipients (step S1103). This notification may include information guiding the employee to the tasks they are responsible for.

[0128] When the employee terminal 400 receives a notification from the management device 200, a pop-up screen or the like indicating that a notification has been received may be displayed. When the employee terminal 400 receives an operation to select a notification via the input reception unit 410 (step S1104), the communication control unit 430 sends a request to the management device 200 to display the input screen for the status of work performed (step S1105).

[0129] When the management device 200 receives this display request, the notification processing unit 243 refers to the notification information and sends an instruction to the employee terminal 400 to display the input screen for the status of work completion (step S1106). Specifically, the notification processing unit 243 refers to the work information, identifies the work assigned to the employee linked to the employee terminal 400, and sends an instruction to the employee terminal 400 to display an input screen for entering the status of work completion for the identified work.

[0130] When the employee terminal 400 receives this display instruction, the display control unit 420 displays an input screen for inputting the status of the work performed by the employee linked to the employee terminal 400 (step S1107). Subsequently, the employee terminal 400 receives input of work performance result information indicating the status of work performance via the input reception unit 410 (step S1108).

[0131] When the employee terminal 400 receives the implementation result information, the communication control unit 430 will, The entered implementation result information is transmitted to the management device 200 (step S1109).

[0132] When the management device 200 receives the implementation result information from the employee terminal 400, the storage control unit 270 stores the implementation result information in the business implementation result storage unit 213 (step S1110).

[0133] Furthermore, the implementation results information may include information identifying the employee linked to the employee terminal 400, and work information regarding the tasks performed by that employee.

[0134] The above describes the operation of the business continuity plan management system 100, which supports the implementation of a business continuity plan.

[0135] Thus, according to this embodiment, when an event requiring the implementation of a business continuity plan is detected, a notification indicating that the business continuity plan should be implemented can be sent based on the business continuity plan information. Furthermore, according to this embodiment, implementation result information can be entered into the employee terminal 400 of the employee responsible for the business based on the business continuity plan information. Therefore, according to this embodiment, support for the implementation of a business continuity plan can be provided.

[0136] Next, the management device 200, using the aggregation unit 251 of the review support unit 250, refers to the implementation result information stored in the business implementation result storage unit 213, aggregates the time taken to implement each business, and compares the aggregated time for each business with the target time indicated by the target information included in the business continuity plan information (step S1111). Subsequently, the comparison result generation unit 252 of the review support unit 250 generates comparison result information showing the result of comparing the two, and the storage control unit 270 stores the generated comparison result information in the comparison result storage unit 214 (step S1112).

[0137] Next, the administrator terminal 300 receives an operation from the input reception unit 310 to instruct a review of the business continuity plan (step S1113). The operation to instruct a review of the business continuity plan may be, for example, selecting "Review the business continuity plan" from the list of menus displayed in the display area 520 of screen 510 in Figure 5.

[0138] Next, the administrator terminal 300, via the communication control unit 330, sends a request to the management device 200 to display the comparison results between the aggregated implementation result information for each task and the target information included in the business continuity plan information (step S1114).

[0139] When the management device 200 receives this display request via the input reception unit 220, the review support unit 250 retrieves the comparison result information stored in the comparison result storage unit 214 (step S1115), and the display control unit 260 transmits a display instruction for the comparison result information to the administrator terminal 300 (step S1116).

[0140] The administrator terminal 300 receives this display instruction and the display control unit 320 causes the display device to display the comparison result information (step S1117). Details of the comparison result information will be described later.

[0141] The above describes the operation of the business continuity plan management system 100, which supports the review of business continuity plans.

[0142] Next, we will explain the process for determining whether or not to implement a business continuity plan, referring to Figure 12. Figure 12 is a flowchart illustrating the process of the management device. The process shown in Figure 12 is a detailed representation of the process in step S1101 of Figure 11.

[0143] In this embodiment, the management device 200, using the event detection unit 242 of the implementation support unit 240, refers to the collected information stored in the collected information storage unit 212 (step S1201) and determines whether or not there are sensor values ​​among the collected information that satisfy the conditions indicated by the condition information included in the business continuity plan information (step S1202).

[0144] If, in step S1202, no sensor value exists that satisfies the conditions indicated by the condition information, the event detection unit 242 returns to step S1201.

[0145] In step S1202, if there are sensor values ​​that satisfy the conditions indicated by the condition information, the event detection unit 242 detects that the event indicated by the condition information has occurred (step S1203). Subsequently, the event detection unit 242 decides to implement the business continuity plan corresponding to the occurred event (step S1204).

[0146] Next, with reference to Figures 13 and 14, an example of the display of the employee terminal 400 in this embodiment will be described. Figure 13 is a diagram showing an example of the display of the employee terminal.

[0147] The screen 150 shown in Figure 13 is an example of an input screen displayed on the employee terminal 400 in step S1107 of Figure 11.

[0148] Screen 150 includes a display field 151, a selection field 152, an input field 153, operation buttons 154, 155, 156, and operation buttons 157 and 158. Display field 151 may display the name of the task assigned to the employee linked to the employee terminal 400. Selection field 152 may allow the status of the task to be selected. Input field 153 may contain information indicating the status of the task's implementation.

[0149] Operation button 154 is an operation button for selecting data to send to the management device 200 from the data stored in the employee terminal 400. For example, suppose the employee terminal 400 stores image data of the work site. In this case, the employee terminal 400 may display a window that allows the user to select image data stored in the employee terminal 400 in response to the operation of selecting operation button 154.

[0150] Input field 155 is where the estimated number of days required to carry out the work is entered. Input field 156 is where the number of days since the start of the work is entered.

[0151] Operation button 157 is an operation button for automatically calculating the number of days since the start of work. When operation button 157 is selected on the employee terminal 400, the employee terminal 400 may calculate the number of days that have elapsed since the date it received notification of the start of work and automatically enter the calculated number of days into input field 156.

[0152] Operation button 158 is an operation button used to transmit various types of information entered on screen 150 to the management device 200 as execution result information.

[0153] In this embodiment, by displaying an input screen for implementation result information on an employee terminal 400 linked to the employee in charge of the task, and having the employee input the implementation result information, the status of the task implementation based on the business continuity plan can be centrally managed by the management device 200.

[0154] In this embodiment, the implementation result information entered on the employee terminal 400 can be viewed on the administrator terminal 300.

[0155] Figure 14 is the seventh figure showing an example of the display on the administrator terminal. The screen 160 shown in Figure 14 may be displayed on the administrator terminal 300, for example, when the function to view implementation result information is selected from the list of menus displayed in the display area 520 shown in Figure 5.

[0156] Screen 160 includes display area 161. Display area 161 displays multiple pieces of execution result information in chronological order. Specifically, for example, display area 161 includes display areas 162 and 163. Display area 162 displays the results of the task of checking the condition of the toilets on the 4th floor, as execution result information entered by employee "AAaa". Display area 162 also displays images taken at the site during the checking task.

[0157] Display area 163 shows text data indicating that a request was made to restore the toilets, as this is information about the results of the work that was carried out following the task of checking the condition of the toilets on the 4th floor.

[0158] The display area 161 may also be displayed, for example, when the function to view implementation results information is selected in the menu list, and then the location to view the implementation results information is selected. In the case of Figure 14, the display area 161 may be displayed when "4th floor of the business office to which employee "AAaa" belongs" is selected.

[0159] In this embodiment, the administrator can view the implementation results information on the administrator terminal 300. Therefore, according to this embodiment, the administrator can understand the status of implementation of each task included in the business continuity plan. Furthermore, in this embodiment, when the administrator selects a location to view the implementation results information on the administrator terminal 300, the implementation results information for the selected location is displayed on the administrator terminal 300. Therefore, according to this embodiment, the administrator can view the implementation results information for any location with simple operations.

[0160] Next, the comparison results information will be explained with reference to Figure 15. Figure 15 is the eighth figure showing an example of the display on the administrator terminal. Screen 170 shown in Figure 15 is an example of the screen displayed on the administrator terminal 300 in step S1117 of Figure 11.

[0161] Screen 170 includes display area 171. Display area 171 displays comparison result information. Display area 171 includes display areas 172, 173, and 174. Display area 172 displays the target recovery period indicated by the target information included in the business continuity plan information.

[0162] Display area 173 displays a graph comparing the target period with the total time taken to complete each task, according to its priority. Display area 174 displays the estimated completion time for each task, according to its priority.

[0163] In this embodiment, by displaying the results of a comparison between the implementation results information aggregated for each task according to priority and the target information included in the business continuity plan information on the administrator terminal 300, the administrator can understand the difference between the time it took to implement each task when the business continuity plan was implemented and the target period until recovery. Therefore, according to this embodiment, it is possible to support the administrator in reviewing the business continuity plan.

[0164] Thus, this embodiment can support the input of business continuity plan information, the implementation of the business continuity plan, and the review of the business continuity plan after its implementation. Therefore, this embodiment allows for consistent management from the formulation to the operation of the business continuity plan.

[0165] Although the present invention has been described above based on various embodiments, the present invention is not limited to the requirements shown in the above embodiments. These points can be modified as long as they do not impair the spirit of the present invention, and can be appropriately determined according to their application. [Explanation of symbols]

[0166] 100 Business Continuity Plan Management System, 200 Management Device, 210 Business Continuity Plan Information Storage Unit, 211 Business Operator Information Storage Unit, 212 Collected Information Storage Unit, 213 Business Execution Result Storage Unit, 214 Comparison Result Storage Unit, 220 Input Reception Unit, 230 Input Support Unit, 240 Implementation Support Unit, 250 Review Support Unit, 260 Display Control Unit, 270 Storage Control Unit, 300 Administrator Terminal, 400 Employee Terminal, 500 External Server, 600 Sensor Group, 700 Simulation System

Claims

1. A business continuity plan management system that includes a management device for managing business continuity plans and multiple terminal devices, The aforementioned control device is An input support unit that assists in the input of business continuity plan information showing the business continuity plan by the first terminal device among the plurality of terminal devices, When an event requiring the implementation of the aforementioned business continuity plan is detected, the implementation support unit notifies the second terminal device among the multiple terminal devices to perform the task based on the business continuity plan information, A business continuity plan management system comprising: a review support unit that supports the review of the business continuity plan based on implementation result information indicating the results of carrying out the business, which is input from the second terminal device; and a review support unit that supports the review of the business continuity plan.

2. The aforementioned control device is The first terminal device has a display control unit that controls the display, The aforementioned input support unit is The display control unit causes the first terminal device to display a screen containing information indicating the order in which the tasks included in the business continuity plan are to be performed. The business continuity plan management system according to claim 1, wherein the order in which the aforementioned tasks are performed is indicated by an arrangement of icon images associated with each task.

3. The aforementioned control device is A display control unit that controls the display in the first terminal device, It has a storage control unit that controls the storage of information in the memory unit, The aforementioned input support unit is The display control unit is instructed to display a setting screen on the first terminal device for setting the order of operations in the business continuity plan. In the aforementioned settings screen, the system accepts an operation to place an icon image associated with the business, associates the business with the order in which the business is performed as indicated by the placement of the icon image associated with the business, and incorporates this as part of the business continuity plan information. The storage control unit, The business continuity plan management system according to claim 1, wherein a portion of the business continuity plan information is stored in the storage unit.

4. The aforementioned implementation support department, An information collection unit that collects information including at least one of the following: information stored in server devices on a network, output values ​​of sensor groups for detecting weather, geological and hydrological phenomena, and simulation results from a system that performs simulations related to weather, geological and hydrological phenomena. An event detection unit detects the occurrence of an event that warrants the implementation of the business continuity plan based on the information collected by the information collection unit, A notification processing unit, which, upon detection of the occurrence of the aforementioned event, sends a notification instructing the implementation of the business continuity plan based on the recipient information included in the business continuity plan information, A business continuity plan management system according to claim 1, comprising:

5. The aforementioned control device is The first terminal device has a display control unit that controls the display, The aforementioned review support department, The business continuity plan management system according to claim 1, wherein the display control unit causes the first terminal device to display both the target recovery time indicated by the business continuity plan information and the work time indicated by the implementation result information input by the second terminal device.

6. The first terminal device has a display control unit that controls the display, The aforementioned review support department, The business continuity plan management system according to claim 1 or 5, wherein the display control unit causes the first terminal device to display both the estimated recovery time indicated by the business continuity plan information and the work time indicated by the implementation result information input by the second terminal device.

7. A management device for managing business continuity plans that communicates with multiple terminal devices, An input support unit that assists in the input of business continuity plan information showing the business continuity plan by the first terminal device among the plurality of terminal devices, When an event requiring the implementation of the aforementioned business continuity plan is detected, the implementation support unit notifies the second terminal device among the multiple terminal devices to perform the task based on the business continuity plan information, A business continuity plan management device comprising: a review support unit that supports the review of the business continuity plan based on implementation result information indicating the results of carrying out the aforementioned operations, which is input from the second terminal device; and a business continuity plan management device.

8. A business continuity plan management method using a business continuity plan management system that includes a management device for managing business continuity plans and multiple terminal devices, The aforementioned control device The first terminal device among the plurality of terminal devices assists in inputting business continuity plan information indicating the business continuity plan, When an event requiring the implementation of the aforementioned business continuity plan is detected, the second terminal device among the multiple terminal devices is notified to perform the task based on the business continuity plan information. A business continuity plan management method that supports the review of the business continuity plan based on implementation result information indicating the results of carrying out the business, which is input from the second terminal device.

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