Medical information providing device, medical information providing method, and medical information providing program

Abstract

To provide a medical information providing device, a method for providing medical information, and a medical information providing program that can provide more appropriate medical information to a user.SOLUTION: The present invention relates to a medical information providing device for providing more appropriate medical information to a user, the medical information providing device including: a first determination unit for determining medical interview data to be sent to a user terminal on the basis of at least one of the current location of the user and the habitat of the user; a reception unit for receiving answer data of the user for the medical interview data from the user terminal; a second determination unit for determining a medical institution to be recommended to the user on the basis of the answer data and medical institution data related to each medical institution; and a notification unit for notifying the user terminal of a medical institution to be recommended.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present disclosure relates to a medical information providing device, a medical information providing method, and a medical information providing program. [Background technology]

[0002] When users or their family members experience symptoms such as poor health, many of them use search engines to look up the name of the disease, measures to take, and medical institutions based on the symptoms. For this reason, there are medical institution search systems that ask questions to users and suggest recommended medical institutions to them based on the results of the questions. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-030728 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, because the medical interview questions in conventional medical institution search systems are generalized, they are not adequate for dealing with diseases that are prevalent in specific regions or that require vigilance, or infectious diseases that spread rapidly. Therefore, there is a demand for a system that can respond quickly and flexibly to pandemics and the like, and provide users with more appropriate medical information.

[0005] Therefore, the present disclosure proposes a medical information providing device, a medical information providing method, and a medical information providing program that can provide more appropriate medical information to a user. [Means for solving the problem]

[0006] According to the present disclosure, there is provided a medical information providing device characterized by comprising a first determination unit that determines medical questionnaire data to be sent to a user terminal based on at least one of the user's current location and place of residence, a reception unit that receives the user's response data to the medical questionnaire data from the user terminal, a second determination unit that determines recommended medical institutions for the user based on the response data and medical institution data regarding each medical institution, and a notification unit that notifies the user terminal of the recommended medical institutions.

[0007] In addition, according to the present disclosure, there is provided a medical information providing method characterized in that an information processing device determines medical questionnaire data to be sent to a user terminal based on at least one of the user's current location and place of residence, receives the user's response data to the medical questionnaire data from the user terminal, determines recommended medical institutions for the user based on the response data and medical institution data regarding each medical institution, and executes a process of notifying the user terminal of the recommended medical institutions.

[0008] In addition, according to the present disclosure, a medical information provision program is provided that causes an information processing device to execute a process of determining medical questionnaire data to be sent to a user terminal based on at least one of the user's current location and place of residence, accepting the user's response data to the medical questionnaire data from the user terminal, determining recommended medical institutions for the user based on the response data and medical institution data regarding each medical institution, and notifying the user terminal of the recommended medical institutions. [Brief description of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an example of the configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] 1 is a block diagram showing an example of a functional configuration of a medical information providing device 100 according to an embodiment of the present invention. [Diagram 3] FIG. 2 is a diagram showing an example of medical interview data 121 according to the present embodiment. [Figure 4] FIG. 11 is a diagram showing another example of the medical interview data 121 according to the present embodiment. [Diagram 5]FIG. 11 is a diagram showing yet another example of the medical interview data 121 according to the present embodiment. [Figure 6] FIG. 4 is a diagram showing an example of answer data 122 according to the present embodiment. [Figure 7] FIG. 2 is a diagram showing an example of medical institution data 123 according to the present embodiment. [Figure 8] FIG. 4 is a diagram showing an example of user data 124 according to the embodiment. [Figure 9] FIG. 11 is a diagram showing an example of a website for notifying recommended medical institutions according to the present embodiment. [Figure 10] FIG. 11 is a diagram illustrating an example of an application for notifying a recommended medical institution according to the present embodiment. [Figure 11] FIG. 1 is a diagram showing an example of a hospital site in which medical interview content is embedded according to the present embodiment. [Figure 12] 10 is a flowchart showing a flow of medical information provision processing according to the present embodiment. [Figure 13] 10 is a flowchart showing the flow of a medical interview data determination process according to the present embodiment. [Figure 14] 1 is a block diagram showing an example of a hardware configuration of a medical information providing device 100 according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, the present embodiment will be described in detail with reference to the drawings. In this specification and the drawings, the same reference numerals are used to denote substantially the same components, and redundant description will be omitted.

[0011] The explanation will be given in the following order. 1. Embodiment 1.1. System configuration example 1.2. Example of functional configuration 1.3.Functional Flow 2. Hardware configuration example 3. Summary 4.Effects

[0012] <1. Embodiment> <<1.1. System configuration example>> First, a configuration example of an information processing system according to this embodiment will be described. FIG. 1 is a diagram showing a configuration example of an information processing system according to this embodiment. As shown in FIG. 1, the information processing system includes a medical information providing device 100, a user terminal 200, and medical institution devices 300-1 to 300-n (n is an arbitrary integer. Hereinafter, they are collectively referred to as "medical institution devices 300"). As shown in FIG. 1, the medical information providing device 100, the user terminal 200, and the medical institution devices 300 are connected to each other via a network N so that they can communicate with each other. Note that the network N can be any communication network, whether wired or wireless, such as the Internet.

[0013] The medical information providing device 100 is a server device managed by a service provider that provides medical information such as recommended medical institutions. The medical information providing device 100 determines medical interview data for each user based on the user's current location or place of residence, and transmits the determined medical interview data to the user terminal 200. The medical information providing device 100 also receives the user's response data to the medical interview data from the user terminal 200, determines a medical institution recommended for the user based on the response data, and notifies the user terminal 200.

[0014] The medical information providing device 100 may be a cloud server device managed by a cloud computing service provider, or may be a distributed computing system configured with multiple computers. The functional configuration of the medical information providing device 100 will be described in detail later.

[0015] The user terminal 200 is a terminal owned and used by a user who searches for medical institutions based on symptoms. The user terminal 200 may be a mobile terminal such as a smartphone or a tablet PC, or may be a stationary terminal installed in the user's home or the like.

[0016] Furthermore, the user terminal 200 may be a telephone such as a landline phone, rather than a portable wireless telephone such as a smartphone. When the user terminal 200 is a telephone such as a landline phone, for example, a user may directly call a medical institution such as a general hospital to make an appointment for medical treatment. When the user terminal 200 is a telephone such as a landline phone, the network N of the information processing system shown in FIG. 1 is partially replaced with a telephone line.

[0017] When a user or a family member has a worrying symptom such as poor health, the user searches for a medical institution or the like using a search engine or the like via the user terminal 200. The user also receives medical interview data provided from the medical information providing device 100 via the user terminal 200. The medical interview data is provided not only via a website provided by the medical information providing device 100, but also via websites of each medical institution provided by the medical institution device 300, applications installed on the user terminal 200, and the like.

[0018] The user also inputs answer data to the medical interview data via the user terminal 200. The input answer data is transmitted to the medical information providing device 100 by the user terminal 200. The user also receives a notification of a recommended medical institution determined based on the answer data or the like from the medical information providing device 100 via the user terminal 200.

[0019] The medical institution device 300 is a server device managed by each medical institution. The medical institution device 300 provides a website that publishes information about each medical institution in response to an access from the user terminal 200. As described above, when the user terminal 200 is a telephone such as a landline phone and the user calls the medical institution directly, the medical institution device 300 may also be a telephone such as a landline phone.

[0020] 1 shows the information processing system according to the present embodiment as including at least three types of devices: a medical information providing device 100, a user terminal 200, and a medical institution device 300. However, depending on the mode of use, the information processing system according to the present embodiment can be configured not to include the medical institution device 300, to integrate the medical information providing device 100 and the medical institution device 300 into one device, or to further distribute the medical information providing device 100 among multiple devices.

[0021] <<1.2. Functional configuration example>> Next, a functional configuration example of the medical information providing device 100 according to this embodiment will be described. Fig. 2 is a block diagram showing a functional configuration example of the medical information providing device 100 according to this embodiment. As shown in Fig. 2, the medical information providing device 100 has a communication unit 110, a storage unit 120, and a control unit 130.

[0022] The communication unit 110 is a processing unit that controls communication with other devices such as the user terminal 200 and the medical institution device 300, and is, for example, a communication interface.

[0023] The storage unit 120 is an example of a storage device, such as a memory or a hard disk, that stores various data and programs executed by the control unit 130. The storage unit 120 stores interview data 121, answer data 122, medical institution data 123, and user data 124.

[0024] (Interview data 121) The medical interview data 121 is a data table that stores information about the contents of a medical interview for a user who has some symptoms, the user's family, etc. For ease of understanding, hereinafter, the family of a user who has symptoms will be collectively referred to as the "user." FIG. 3 is a diagram showing an example of the medical interview data 121 according to this embodiment. As shown in FIG. 3, the medical interview data 121 stores "medical interview ID, medical interview contents, contact information / medical department, remarks," etc. in association with each other.

[0025] The "medical interview ID" stored in the medical interview data 121 is an identifier that uniquely identifies the contents of the medical interview, for example, a sequence number. The "medical interview contents" stored in the medical interview data 121 indicates the specific contents of the interview to be conducted with the user. The "contact information / department" stored in the medical interview data 121 indicates the contact information that the user should contact and the medical department that the user should visit if the answer to the "medical interview contents" is affirmative. The "remarks" stored in the medical interview data 121 are other contents (for example, possible illnesses) that should be notified to the user if the answer to the "medical interview contents" is affirmative.

[0026] The medical interview data 121 is master data that is created in advance by a medical professional or the like and stored in the medical information providing device 100. The medical interview data 121 is transmitted to the user terminal 200 by the medical information providing device 100, and the user answers the medical interview contents. In order to deal with diseases that are prevalent or require vigilance in a specific region or rapid spread of infectious diseases, multiple pieces of medical interview data 121 may be created for a region (medical area) or according to standards set by laws and regulations, and the medical interview data 121 to be transmitted to the user terminal 200 may be selected according to the user's current location, etc.

[0027] FIG. 4 is a diagram showing another example of the medical interview data 121 according to the present embodiment. The medical interview data 121 shown in FIG. 4 is, for example, data dedicated to a medical area, and is created so that the user can confirm in more detail the contents of the medical interview for symptoms of an epidemic limited to a specific area (for example, the contents of the medical interview for medical interview ID=11 to 13). FIG. 5 is a diagram showing yet another example of the medical interview data 121 according to the present embodiment. The medical interview data 121 shown in FIG. 5 is, for example, data in accordance with standards set forth by laws and regulations, and is created so that the user can confirm in more detail the contents of the medical interview for symptoms of an infectious disease that is spreading rapidly (for example, the contents of the medical interview for medical interview ID=21 and 22).

[0028] In this way, instead of making the medical interview data 121 a single fixed data, multiple data are created according to the medical area, the prevalence of infectious diseases, etc., and the medical interview data 121 sent to the user terminal 200 can be changed according to the situation, allowing for flexible responses to pandemics, etc.

[0029] (Response data 122) The answer data 122 is a data table that stores information about the user's answer to the medical interview content. Fig. 6 is a diagram showing an example of the answer data 122 according to this embodiment. As shown in Fig. 6, the answer data 122 stores "medical interview data ID, medical interview ID, medical interview content, answer content" and the like in association with each other.

[0030] The "medical interview data ID" stored in the answer data 122 is an identifier that uniquely identifies the medical interview data 121 that is sent to the user terminal 200 and answered by the user when multiple pieces of medical interview data 121 are created as described above. The "medical interview data ID" identifies the medical interview data 121 shown in Figs. 3 to 5 by, for example, numbers "1" to "3", respectively.

[0031] The "medical interview ID" stored in the answer data 122 is the same as the "medical interview ID" stored in the medical interview data 121, and can link the answer data 122 with the medical interview data 121. The "medical interview content" stored in the answer data 122 is the same as the "medical interview content" stored in the medical interview data 121, and is shown to make the medical interview data 121 shown in Fig. 6 easier to understand. Therefore, the answer data 122 does not need to include the "medical interview content".

[0032] The "answer content" stored in the answer data 122 indicates the content of the user's answer to the "medical interview content." The "answer content" is, for example, "yes," "no," or "neither" (including no answer), but may be further categorized. Note that while the "answer content" is set to a character string such as "yes," a number that uniquely indicates each answer may also be set.

[0033] The answer data 122 is transaction data created by a user inputting an answer to the medical interview data 121 transmitted to the user terminal 200. The answer data 122 created by the user answering via the user terminal 200 is transmitted by the user terminal 200 to the medical information providing device 100 and stored therein.

[0034] (Medical institution data 123) The medical institution data 123 is a data table that stores information about medical institutions recommended to a user according to the user's answers to medical questions. Fig. 7 is a diagram showing an example of the medical institution data 123 according to this embodiment. As shown in Fig. 7, the medical institution data 123 stores "medical institution ID, medical institution name, type, location, medical department, facilities, consultation hours, closed days", etc. in association with each other.

[0035] The "medical institution ID" stored in the medical institution data 123 is an identifier that uniquely identifies a medical institution, for example, a sequence number. The "medical institution name" stored in the medical institution data 123 indicates the name of the medical institution. The "type" stored in the medical institution data 123 indicates the type of medical institution determined by the number of hospital beds, etc.

[0036] The "location" stored in the medical institution data 123 indicates the location of the medical institution. For example, by matching the "location" with the user's current location, the nearest medical institution to the user can be searched for.

[0037] The "medical department" stored in the medical institution data 123 indicates the medical department that can be handled by the medical institution. For example, if the name of the user's illness or the medical department that the user should visit can be identified based on the user's response to the medical interview, a medical institution recommended for the user can be searched for by searching for the "medical department" corresponding to the identified name of the illness or the medical department.

[0038] The "facilities" stored in the medical institution data 123 indicate the facilities provided in the medical institution and the medical treatment that can be performed using the facilities. For example, if the name of the user's illness can be identified from the user's answers to the medical interviews, a medical institution recommended to the user can be searched for by searching for the "facilities" used for the medical treatment required for the identified illness.

[0039] The "Consultation hours" and "Closed days" stored in the medical institution data 123 indicate the consultation hours and closed days of the medical institution, respectively. For example, by matching the current time or day of the week, or the reservation date and time designated by the user, with the "Consultation hours" and "Closed days", it is possible to search for medical institutions recommended to the user, limited to medical institutions that are currently available or that can accept reservations.

[0040] The medical institution data 123 is master data that is created in advance for each medical institution and stored in the medical information providing device 100. Note that, in the medical institution data 123 shown in Fig. 7, character strings are set for various data such as "type" and "medical department", but similarly to the medical interview data 121 and the answer data 122, numerical values ​​that uniquely indicate various data may be set.

[0041] (User Data 124) The user data 124 is a data table that stores information about users who have some symptoms. Fig. 8 is a diagram showing an example of the user data 124 according to this embodiment. As shown in Fig. 8, the user data 124 stores "user ID, user name, sex, age, place of residence, current location" and the like in association with each other.

[0042] The "user ID" stored in the user data 124 is an identifier that uniquely identifies a user, for example, a sequence number. The "user ID" is created when a user registers user information in order to use a service that provides medical information such as recommended medical institutions. Therefore, if user information has not been registered, the user data 124 does not need to include a "user ID".

[0043] The "user name", "gender", "age", and "place of residence" stored in the user data 124 indicate the user's name, gender, age, and place of residence, respectively. Although a character string such as "male" is set for "gender", a number that uniquely indicates each gender may also be set.

[0044] The “current location” stored in the user data 124 indicates the current location of the user, and is, for example, the current position information of the user terminal 200.

[0045] The user data 124 is transaction data created by the user terminal 200 based on information input by the user, etc. The user data 124 is transmitted to the medical information providing device 100 by the user terminal 200 together with the response data 122, for example, and stored therein. Alternatively, if the user has registered user information, the user data 124 other than the "current location" may be master data, and for example, the user terminal 200 transmits the "user ID" to the medical information providing device 100 together with the response data 122, and the corresponding user data 124 is searched for. In this case, the user data 124 does not need to include the "current location", and the current location information of the user terminal 200 is transmitted to the medical information providing device 100 as the user's current location.

[0046] It should be noted that various information other than the above data can be stored in the storage unit 120. Furthermore, the configuration of each piece of data is not limited to the above.

[0047] The control unit 130 is a processing unit, such as a processor, that controls the entire medical information providing device 100. The control unit 130 includes a receiving unit 131, a determining unit 132, and a notifying unit 133. Each processing unit is an example of an electronic circuit included in the processor or an example of a process executed by the processor.

[0048] (Reception Department 131) The reception unit 131 receives the answer data 122 of the user to the medical interview data 121 from the user terminal 200. This is, for example, receiving the answer data 122 input by the user via the user terminal 200 on a website provided by the medical information providing device 100.

[0049] Fig. 9 is a diagram showing an example of a website for notifying a recommended medical institution according to this embodiment. Fig. 9 shows a website 400 for notifying a recommended medical institution displayed on the browser of the user terminal 200. The website 400 includes a medical interview content display section 410 and an answer content input section 411.

[0050] The medical interview content display unit 410 is a user interface (UI) that displays the medical interview content created based on the medical interview data 121. For example, when displaying the medical interview content on the medical interview content display unit 410, by requesting the user's current location, the medical interview content based on the medical interview data 121 dedicated to the medical area including the user's current location can be displayed. Also, when displaying the medical interview content on the medical interview content display unit 410, by requesting the user to log in, the medical interview content based on the medical interview data 121 dedicated to the medical area including the user's place of residence can be displayed.

[0051] The answer input section 411 is a UI for inputting an answer to the medical interview content in the medical interview content display section 410. When the user inputs an answer to the medical interview content via the user terminal 200, answer data 122 based on the input answer is transmitted to the medical information providing device 100.

[0052] In the example of FIG. 9, the medical information providing device 100 determines a recommended medical institution based on the inputted answer content, etc., and the recommended medical institution is displayed in the upper center of the website 400. As shown in FIG. 9, the number of recommended medical institutions does not have to be one, and multiple medical institutions may be displayed. In this case, the recommended medical institutions may be displayed according to a predetermined priority order, such as the order of recommendation. As shown in FIG. 9, the user can select an arbitrary medical institution from the recommended medical institutions via the user terminal 200 (in the example of FIG. 9, Internal Medicine Clinic B is selected), and make a reservation at the medical institution from the website 400.

[0053] The reception unit 131 can also receive the user's answer data 122 to the medical interview data 121 via an application installed in the user terminal 200. FIG. 10 is a diagram showing an example of an application for notifying a recommended medical institution according to this embodiment. FIG. 10 shows an application 401 for notifying a recommended medical institution, which is installed in the user terminal 200. As shown on the left side of FIG. 10, the application 401 also includes a medical interview content display unit 410 and a response content input unit 411. As shown on the right side of FIG. 10, the application 401 also displays recommended medical institutions based on the inputted response content, and a reservation at a medical institution can be made from the application 401.

[0054] The reception unit 131 can also receive the user's response data 122 to the medical interview data 121 via a medical institution's website provided by the medical institution device 300. FIG. 11 is a diagram showing an example of a hospital site in which the contents of the medical interview are embedded according to this embodiment. FIG. 11 shows a medical institution's website 402 displayed on the browser of the user terminal 200. The website 402 also includes a medical interview content display unit 410 and an answer content input unit 411 (not shown), and the user can input the answer content via the user terminal 200. The website 402 can also display recommended medical institutions based on the input answers and the like.

[0055] An example of how website 402 is used is when website 402 belongs to a large general hospital, and the user is unable to determine which medical institution to visit based on his or her symptoms, and so simply visits website 402. In this case, by displaying the medical interview details and allowing the user to input answers on website 402, the user can be guided to visit a more appropriate medical institution (such as a small or medium-sized clinic) other than the medical institution associated with website 402.

[0056] The reception unit 131 also receives the user's current location and a request for a reservation at a medical institution from the user terminal 200. As described above, the user's current location can be used to select the medical interview data 121. The request for a reservation at a medical institution is, for example, a request for a reservation at a specific medical institution. By receiving the request at the website 402 of the specific medical institution or by an automatic telephone response to the specific medical institution, the contents of the medical interview can be shown to the user via the user terminal 200 in response to the request. Then, based on the answers to the questions input via the user terminal 200, the user can be guided to visit a more appropriate medical institution. When the user terminal 200 is a telephone such as a landline phone, for example, the contents of the medical interview can be shown by voice via an automatic response, and the answers can be input by a push response.

[0057] (Decision unit 132) The determination unit 132 determines a medical institution recommended for the user based on the answer data 122 and the medical institution data 123 received by the reception unit 131. For example, when the user's illness or the medical department that the user should visit can be identified based on the user's answer to the medical interview, the determination unit 132 can determine a medical institution that corresponds to the identified illness or medical department or a medical institution that has the necessary equipment as a recommended medical institution. In addition, in the case of an emergency illness that requires immediate consultation or treatment, the determination unit 132 can narrow down the medical institutions to those that are currently open and determine a recommended medical institution.

[0058] Furthermore, the determination unit 132 can narrow down and determine recommended medical institutions further based on the user data 124. For example, the determination unit 132 can narrow down and determine recommended medical institutions based on the user's place of residence or current location to medical institutions within a predetermined range from the user's place of residence or current location.

[0059] For example, when it is decided to call 119 to recommend a medical institution, the medical information providing device 100 may confirm with the user via the user terminal 200, and then transfer the connection from the user terminal 200 to 119 and make the call to 119.

[0060] Furthermore, the determination unit 132 can determine a call to a medical telephone consultation or a children's medical telephone consultation as a recommended medical institution based on user data 124 such as the user's age in addition to the response data 122. More specifically, if the user is 15 years old or older, the determination unit 132 determines a call to a medical telephone consultation (7119), and if the user is under 15 years old, determines a call to a children's medical telephone consultation (8000). In this case, the medical information providing device 100 may transfer a connection from the user terminal 200 to each number and call each number.

[0061] Furthermore, the determination unit 132 determines the medical interview data 121 to be transmitted to the user terminal 200 based on the user's current location or place of residence. As described above, the medical interview data 121 can be created for each medical area. Therefore, when medical interview data 121 dedicated to the medical area including the user's current location or place of residence exists, the medical interview data 121 can be determined as the medical interview data 121 to be transmitted to the user terminal 200. When both medical interview data 121 dedicated to the medical area including the current location and medical interview data 121 dedicated to the medical area including the place of residence exist, one of them can be determined as the medical interview data 121 to be transmitted to the user terminal 200 based on a preset priority or the like.

[0062] As described above, the medical interview data 121 can be created based on laws and regulations. Therefore, the determination unit 132 can determine the medical interview data 121 to be transmitted to the user terminal 200 by prioritizing laws and regulations over the current location and residence. The medical interview data 121 can be created for each medical area based on laws and regulations. In this case, the medical interview data 121 can be roughly divided into five types of data: data for each medical area including the current location, data for each medical area including the residence, data for each medical area including the current location based on laws and regulations, data for each medical area including the residence based on laws and regulations, and other general-purpose data.

[0063] (Notification Department 133) The notification unit 133 notifies the user terminal 200 of the medical interview data 121 and the recommended medical institution determined by the determination unit 132. As described above, this information can be notified via a website 400 for notifying recommended medical institutions displayed on the browser of the user terminal 200, a website 402 of the medical institution, or an application 401 for notifying recommended medical institutions installed in the user terminal 200. As described in the explanation of the reception unit 131, the medical interview data 121 can be transmitted to the user terminal 200 in response to a request for making a reservation at a medical institution.

[0064] An example of the functional configuration of the medical information providing device 100 according to this embodiment has been described above. Note that the functional configuration described above using FIG. 2 is merely an example, and the functional configuration of the medical information providing device 100 according to this embodiment is not limited to this example. For example, the medical information providing device 100 does not necessarily have all of the configurations shown in FIG. 2, and some of the configurations can be provided in a computer different from the medical information providing device 100. In addition, the medical information providing device 100 may have multiple configurations as one configuration. The functional configuration of the medical information providing device 100 according to this embodiment can be flexibly modified according to specifications and operation.

[0065] The functions of each component may be performed by a computing device such as a CPU (Central Processing Unit) reading a control program from a storage medium such as a ROM (Read Only Memory) or a RAM (Random Access Memory) that stores a control program describing the processing procedures for realizing these functions, and interpreting and executing the program. Therefore, the configuration to be used can be changed appropriately depending on the technical level at the time of implementing this embodiment. An example of the hardware configuration of the medical information providing device 100 will be described later.

[0066] <<1.3.Functional flow>> Next, the procedure of the medical information provision process according to this embodiment will be described with reference to Fig. 12. Fig. 12 is a flowchart showing the flow of the medical information provision process according to this embodiment.

[0067] First, as shown in FIG. 12, the user terminal 200 requests the medical information providing device 100 to send the medical interview data 121 (step S101). More specifically, the request for the medical interview data 121 is a request for display of the medical interview contents based on the medical interview data 121. As described above, the medical interview contents are displayed via the medical interview contents display unit 410 included in the website 400 or application 401 for notifying recommended medical institutions, or the medical institution's website 402. Therefore, the request for the medical interview data 121 is transmitted to the medical information providing device 100 at the timing of, for example, access to a predetermined page including the medical interview contents display unit 410 of the website 400 or the website 402, or the start of the application 401. Alternatively, in the case where the user terminal 200 is a telephone such as a landline telephone, the request is transmitted at the timing of, for example, selecting to conduct a medical interview from an automatic response menu by the user.

[0068] Next, when the receiving unit 131 of the medical information providing device 100 has not received a request for the medical interview data 121 from the user terminal 200 (step S102: No), the receiving unit 131 waits for reception of the request for the medical interview data 121. On the other hand, when the request for the medical interview data 121 has been received (step S102: Yes), the determining unit 132 of the medical information providing device 100 determines the medical interview data 121 to be transmitted to the user terminal 200 (step S103). Details of the determination process of the medical interview data 121 in step S103 will be described later with reference to FIG.

[0069] Next, the notification unit 133 of the medical information providing apparatus 100 transmits the medical interview data 121 determined by the determination unit 132 to the user terminal 200 (step S104).

[0070] Next, when the user terminal 200 has not received the medical interview data 121 from the medical information providing device 100 (step S105: No), the user terminal 200 waits for reception of the medical interview data 121. On the other hand, when the medical interview data 121 has been received (step S105: Yes), the user terminal 200 displays the medical interview data 121 to the user terminal 200 (step S106). More specifically, the medical interview data 121 is displayed via a medical interview content display unit 410 included in the website 400, application 401, or website 402 depending on the user's access method to the medical information providing device 100. Alternatively, when the user terminal 200 is a telephone such as a landline phone, the medical interview data 121 is displayed by voice through an automatic response (for example, by asking the medical interview content one by one by voice).

[0071] Next, the user inputs answer data 122 to the medical interview data 121 displayed as the medical interview content as the answer content via the user terminal 200 (step S107). More specifically, the answer data 122 is input via the answer content input unit 411 included in the website 400, application 401, or website 402 depending on the user's access method to the medical information providing device 100. Alternatively, when the user terminal 200 is a telephone such as a landline phone, the answer data 122 is input by a push response to the voice displayed by the automatic response, for example.

[0072] Next, the user terminal 200 transmits the input answer data 122 to the medical information providing apparatus 100 (step S108).

[0073] Next, when the reception unit 131 of the medical information providing device 100 has not received the answer data 122 from the user terminal 200 (step S109: No), the reception unit 131 waits for the answer data 122 to be received. On the other hand, when the answer data 122 has been received (step S109: Yes), the determination unit 132 of the medical information providing device 100 determines a recommended medical institution (step S110) and proceeds to step S111. More specifically, the determination unit 132 determines the illness of the user and the medical department that the user should visit based on the answer data 122 and the medical institution data 123, and can determine a medical institution corresponding to the determined illness and medical department or a medical institution equipped with necessary facilities as a recommended medical institution. At this time, the determination unit 132 can determine a recommended medical institution after narrowing down to medical institutions within a predetermined range from the user's place of residence or current location based on the user data 124. Note that, if further interviewing is required based on the answer data 122, the process can be returned to step S104 and repeated until a more recommended medical institution is determined. Specifically, for example, if the answer data 122 indicates "dizziness or lightheadedness" and further indicates "nausea" or "headache", a more detailed medical interview regarding "nausea / vomiting" or "headache" can be conducted to confirm more detailed symptoms. In this case, more detailed medical interview data 121 regarding "nausea / vomiting" or "headache" is transmitted to the user terminal 200 (step S104).

[0074] Next, the notification unit 133 notifies the user terminal 200 of the determined recommended medical institution as a medical interview result (step S111).

[0075] Next, if the user terminal 200 has not received the medical interview result from the medical information providing device 100 (step S112: No), it waits for the medical interview result to be received. On the other hand, if the medical interview result has been received (step S112: Yes), it displays recommended medical institutions as the medical interview result to the user terminal 200 (step S113). The recommended medical institutions are also displayed on the website 400, application 401, or website 402 depending on the user's access method to the medical information providing device 100. Alternatively, if the user terminal 200 is a telephone such as a landline phone, the recommended medical institutions are displayed by voice, for example, via an automatic response. After step S113, the medical information providing process shown in FIG. 12 ends.

[0076] Next, the procedure of the process of determining the medical interview data 121 according to this embodiment will be described with reference to Fig. 13. Fig. 13 is a flowchart showing the flow of the medical interview data determination process according to this embodiment. The medical interview data determination process shown in Fig. 13 corresponds to the process of determining the medical interview data 121 to be transmitted to the user terminal 200 (step S103) in the medical information provision process shown in Fig. 12.

[0077] 13 shows the medical interview data 121 dedicated to the medical area including the current location or the place of residence, and does not show the medical interview data 121 based on laws and regulations. If there is medical interview data 121 based on laws and regulations, the medical interview data 121 based on laws and regulations may be preferentially determined as the medical interview data 121 to be transmitted to the user terminal 200, regardless of the presence or absence of medical interview data 121 dedicated to the medical area including the current location or the place of residence. However, if the medical interview data 121 based on laws and regulations is further created for each medical area including the current location or the place of residence, the medical interview data 121 to be transmitted to the user terminal 200 may be determined according to the medical interview data determination process shown in FIG.

[0078] The medical interview data determination process shown in Fig. 13 will be described. First, as shown in Fig. 13, the presence or absence of the user's current location information is determined (step S201). The current location information is, for example, the current position information of the user terminal 200, and is transmitted from the user terminal 200 together with a request for the medical interview data 121.

[0079] If the current location information is available (step S201: Yes), the presence or absence of the user's residence information is determined (step S202). The residence information is, for example, the "residence" in the user data 124, and is registered by the user via the user terminal 200 as one piece of user information.

[0080] If there is also residence information (step S202: Yes), it is determined whether or not there is medical interview data 121 specific to the medical area including the current location or the residence (step S203).

[0081] If there is medical interview data 121 exclusive to the medical area including the current location or the place of residence (step S203: Yes), the determination unit 132 of the medical information providing device 100 determines the medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S204). If there are both medical interview data 121 exclusive to the medical area including the current location and medical interview data 121 exclusive to the medical area including the place of residence, one of them can be determined as the medical interview data 121 to be transmitted to the user terminal 200 based on a preset priority or the like. After execution of step S204, the medical interview data determination process shown in FIG. 13 ends.

[0082] On the other hand, if there is no medical interview data 121 specific to the medical area including the current location or the place of residence (step S203: No), the determination unit 132 determines the general-purpose medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S210). After executing step S210, the medical interview data determination process shown in FIG. 13 ends.

[0083] Furthermore, if there is current location information (step S201: Yes) but no residential address information (step S202: No), it is determined whether or not there is medical interview data 121 specific to the medical area including the current location (step S205).

[0084] If there is medical interview data 121 specific to the medical area including the current location (step S205: Yes), the determination unit 132 determines the medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S206). After executing step S206, the medical interview data determination process shown in FIG. 13 ends.

[0085] On the other hand, if there is no medical interview data 121 specific to the medical area including the current location (step S205: No), the determination unit 132 determines general-purpose medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S210).

[0086] Moreover, if there is no current location information (step S201: No) but there is residential address information (step S207: Yes), it is determined whether or not there is medical interview data 121 specific to the medical area that includes the residential address (step S208).

[0087] If there is medical interview data 121 dedicated to the medical area including the residence (step S208: Yes), the determination unit 132 determines the medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S209). After executing step S209, the medical interview data determination process shown in FIG. 13 ends.

[0088] On the other hand, if there is no medical interview data 121 specific to the medical area including the residence (step S208: No), the determination unit 132 determines general-purpose medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S210).

[0089] Moreover, if there is neither current location information nor residential address information (step S207: No), the determination unit 132 determines the general-purpose medical interview data 121 as the medical interview data 121 to be transmitted to the user terminal 200 (step S210).

[0090] After the end of the medical interview data determination process shown in FIG. 13, the determined medical interview data 121 is transmitted to the user terminal 200 (step S104 of the medical information provision process shown in FIG. 12).

[0091] <2. Hardware configuration example> Next, a hardware configuration example of the medical information providing device 100 according to this embodiment will be described. FIG. 14 is a block diagram showing a hardware configuration example of the medical information providing device 100 according to this embodiment. Referring to FIG. 14, the medical information providing device 100 has, for example, a processor 801, a ROM 802, a RAM 803, a host bus 804, a bridge 805, an external bus 806, an interface 807, an input device 808, an output device 809, a storage 810, a drive 811, a connection port 812, and a communication device 813. Note that the hardware configuration shown here is an example, and some of the components may be omitted. In addition, components other than those shown here may be further included.

[0092] (Processor 801) The processor 801 functions, for example, as an arithmetic processing device or control device, and controls all or part of the operation of each component based on various programs recorded in the ROM 802, the RAM 803, the storage 810, or the removable recording medium 901.

[0093] (ROM802, RAM803) The ROM 802 is a means for storing the programs to be read into the processor 801, data to be used for calculations, etc. The RAM 803 temporarily or permanently stores, for example, the programs to be read into the processor 801, various parameters that change appropriately when the programs are executed, etc.

[0094] (host bus 804, bridge 805, external bus 806, interface 807) The processor 801, ROM 802, and RAM 803 are connected to each other via, for example, a host bus 804 capable of high-speed data transmission. On the other hand, the host bus 804 is connected to an external bus 806 having a relatively low data transmission speed via, for example, a bridge 805. In addition, the external bus 806 is connected to various components via an interface 807.

[0095] (Input device 808) Examples of the input device 808 include a mouse, a keyboard, a touch panel, a button, a switch, and a lever. Furthermore, a remote controller capable of transmitting control signals using infrared rays or other radio waves may be used as the input device 808. The input device 808 also includes an audio input device such as a microphone.

[0096] (Output Device 809) The output device 809 is a device capable of visually or audibly notifying the user of acquired information, such as a display device such as a CRT (Cathode Ray Tube), LCD, or organic EL, an audio output device such as a speaker or a headphone, a printer, a mobile phone, a facsimile, etc. The output device 809 according to this embodiment also includes various vibration devices capable of outputting tactile stimuli.

[0097] (Storage 810) The storage 810 is a device for storing various types of data. For example, a magnetic storage device such as a hard disk drive (HDD), a semiconductor storage device, an optical storage device, or a magneto-optical storage device may be used as the storage 810.

[0098] (Drive 811) The drive 811 is a device that reads information recorded on a removable recording medium 901 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, and writes information to the removable recording medium 901.

[0099] (Connection port 812) The connection port 812 is a port for connecting an external device 902, such as a Universal Serial Bus (USB) port, an IEEE1394 port, a Small Computer System Interface (SCSI), an RS-232C port, or an optical audio terminal.

[0100] (Communication device 813) The communication device 813 is a communication device for connecting to a network, such as a communication card for wired or wireless LAN, Bluetooth (registered trademark), or WUSB (Wireless USB), a router for optical communications, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various types of communications.

[0101] (Removable recording media 901) The removable recording medium 901 is, for example, a DVD medium, a Blu-ray (registered trademark) medium, an HD DVD medium, various semiconductor storage media, etc. Of course, the removable recording medium 901 may be, for example, an IC card equipped with a non-contact type IC chip, or an electronic device.

[0102] (External connection device 902) The external connection device 902 is, for example, a printer, a portable music player, a digital camera, a digital video camera, or an IC recorder.

[0103] The storage unit 120 according to the present embodiment is realized by the ROM 802, the RAM 803, and the storage 810. The control unit 130 according to the present embodiment, which is realized by the processor 801, reads out and executes each control program for implementing the reception unit 131, the determination unit 132, and the notification unit 133 from the ROM 802, the RAM 803, etc. The communication unit 110 according to the present embodiment reads out data from the ROM 802, the RAM 803, etc., and transmits the data to the communication device 813 via the host bus 804, the bridge 805, the external bus 806, and the interface 807, thereby transmitting data to the external device. The communication unit 110 writes data received by the communication device 813 to the ROM 802 or the RAM 803 via the interface 807, the external bus 806, the bridge 805, and the host bus 804, and receives data from the external device.

[0104] <3. Summary> As described above, the medical information providing device 100 includes the reception unit 131, the determination unit 132, and the notification unit 133. The determination unit 132 determines the medical interview data 121 to be transmitted to the user terminal 200 based on at least one of the user's current location and place of residence. The reception unit 131 receives the user's response data 122 to the medical interview data 121 from the user terminal 200. The determination unit 132 determines the medical interview data 121 to be transmitted to the user terminal 200 based on the user's current location and place of residence, and determines a medical institution recommended to the user based on the response data 122 and the medical institution data 123 related to each medical institution. The notification unit 133 notifies the user terminal 200 of the recommended medical institution.

[0105] This allows the medical information providing apparatus 100 to provide more appropriate medical information to the user.

[0106] Although the preferred embodiment of the present disclosure has been described in detail above with reference to the attached drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that a person having ordinary knowledge in the technical field of the present disclosure can conceive of various modified or amended examples within the scope of the technical ideas described in the claims, and it is understood that these also naturally belong to the technical scope of the present disclosure.

[0107] <4. Effects> As described above, the medical information providing device 100 has the following configuration and can achieve various effects. However, the effects described in this specification are merely descriptive or exemplary and are not limiting. In other words, the technology according to the present disclosure can achieve other effects that are apparent to a person skilled in the art from the description of this specification, in addition to or in place of the above effects.

[0108] (1) a determination unit 132 that determines the medical interview data 121 to be transmitted to the user terminal 200 based on at least one of the user's current location and residence; A reception unit 131 that receives user response data 122 to the questionnaire data 121 from a user terminal 200; A determination unit 132 that determines a medical institution recommended for the user based on the response data 122 and medical institution data 123 related to each medical institution; A notification unit 133 that notifies the user terminal 200 of the recommended medical institution; A medical information providing device 100 comprising:

[0109] This allows the medical information providing apparatus 100 to provide the user with medical information corresponding to diseases that are prevalent in a specific region or that require caution.

[0110] (2) The medical information providing device 100 according to (1) above, wherein the determination unit 132 determines the recommended medical institution further based on user data 124 relating to the user.

[0111] This allows the medical information providing apparatus 100 to provide more appropriate medical information to the user.

[0112] (3) The reception unit 131 further receives the user's current location from the user terminal 200; The medical information providing apparatus 100 according to the above (1) is characterized in that the notification unit 133 further transmits the determined interview data 121 to the user terminal 200.

[0113] This enables the medical information providing apparatus 100 to ask the user questions about diseases that are prevalent in a specific region or that require caution.

[0114] (4) The medical information providing device 100 according to (3) above, characterized in that the medical interview data 121 is created for each medical care area of ​​the current location or place of residence.

[0115] This allows the medical information providing apparatus 100 to flexibly respond to diseases that are prevalent in specific regions or that require vigilance.

[0116] (5) The interview data 121 is further prepared in accordance with laws and regulations. The medical information providing device 100 according to (4) above, wherein the determining unit 132 determines the medical interview data 121 to be transmitted to the user terminal 200 by prioritizing laws and regulations over the current location and place of residence.

[0117] This allows the medical information providing device 100 to respond quickly and flexibly to symptoms of infectious diseases that are rapidly spreading.

[0118] (6) The reception unit 131 further receives a request for a reservation at a medical institution from the user terminal 200. The notification unit 133 further transmits the medical interview data 121 to the user terminal 200 in response to the request. The medical information providing device 100 according to any one of (1) to (5) above.

[0119] This allows the medical information providing apparatus 100 to guide the user to visit a more appropriate medical institution.

[0120] (7) The medical information providing device 100 described in any one of (1) to (5) is characterized in that the notification unit 133 further transmits the medical questionnaire data 121 to the user terminal 200 in response to a request via at least one of a medical institution's website 402, a website 400 for notifying recommended medical institutions, and an application 401 installed on the user terminal 200.

[0121] This allows the medical information providing apparatus 100 to guide the user to visit a more appropriate medical institution. [Explanation of symbols]

[0122] 100 Medical information providing device 110 Communications Department 120 Storage section 121 Interview Data 122 Response data 123 Medical Institution Data 124 User Data 130 Control section 131 Reception 132 Decision Section 133 Notification Department 200 User terminals 300 Medical institution equipment 400 Websites 401 Application 402 Website 410 Interview content display section 411 Answer input section

Claims

1. a first determination unit that determines medical interview data to be transmitted to the user terminal based on at least one of a current location and a residential location of the user; a reception unit that receives, from the user terminal, response data of a user to the questionnaire data; A second determination unit that identifies the user's illness or a medical department that the user should visit based on the response data and medical institution data regarding each medical institution, and determines a medical institution that can provide a medical procedure using a medical institution or equipment corresponding to the identified illness or medical department as a recommended medical institution; a notification unit that notifies the user terminal of the recommended medical institution; A medical information providing device comprising:

2. The medical information providing device according to claim 1 , wherein the second determination unit determines the recommended medical institution further based on user data relating to the user.

3. The reception unit further receives a current location of the user from the user terminal; 2. The medical information providing device according to claim 1, wherein the notification unit further transmits the determined medical interview data to the user terminal.

4. The medical information providing device according to claim 3 , wherein the medical interview data is created for each medical care area of ​​the current location or the place of residence.

5. The interview data is further created in accordance with laws and regulations, 5. The medical information providing device according to claim 4, wherein the first determination unit determines the medical interview data to be transmitted to the user terminal by prioritizing the law over the current location and the place of residence.

6. The reception unit further receives a request for a reservation at the medical institution from the user terminal, The notification unit further transmits the medical interview data to the user terminal in response to the request.

6. The medical information providing device according to claim 1,

7. The medical information providing device according to any one of claims 1 to 5, characterized in that the notification unit further transmits the medical interview data to the user terminal in response to a request via at least one of the medical institution's website, a website for notifying the recommended medical institution, and an application installed on the user terminal.

8. An information processing device, determining interview data to be transmitted to the user terminal based on at least one of the user's current location and place of residence; receiving, from the user terminal, response data of the user to the questionnaire data; Based on the response data and medical institution data on each medical institution, the disease of the user or the medical department that the user should visit is identified, and a medical institution that can provide medical treatment using a medical institution or equipment corresponding to the identified disease or medical department is determined as a recommended medical institution; The recommended medical institution is notified to the user terminal. A medical information providing method comprising:

9. In the information processing device, determining interview data to be transmitted to the user terminal based on at least one of the user's current location and place of residence; receiving, from the user terminal, response data of the user to the questionnaire data; Based on the response data and medical institution data on each medical institution, the disease of the user or the medical department that the user should visit is identified, and a medical institution that can provide medical treatment using a medical institution or equipment corresponding to the identified disease or medical department is determined as a recommended medical institution; The recommended medical institution is notified to the user terminal. A medical information providing program that causes a user to execute a process.

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