Medical information providing device, medical information providing method, and medical information providing program

Abstract

To provide a medical information providing device, a method for providing medical information, and a medical information providing program that can provide more appropriate medical information to a user.SOLUTION: The present invention relates to a medical information providing device for providing more appropriate medical information, the medical information providing device including: a reception unit for receiving answer data of a user for medical interview data from a user terminal; a judgement unit for judging the level of emergency about a symptom of the user on the basis of the answer data; a determination unit for determining a medical institution to be recommended to the user on the basis of the answer data, the level of emergency, and medical institution data related to each medical institution; and a notification unit for notifying the user terminal of the medical institution to be recommended.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present disclosure relates to a medical information providing device, a medical information providing method, and a medical information providing program. [Background technology]

[0002] When users or their family members experience symptoms such as poor health, many of them use search engines to look up the name of the disease, measures to take, and medical institutions based on the symptoms. For this reason, there are medical institution search systems that ask questions to users and suggest recommended medical institutions to them based on the results of the questions. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-030728 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, conventional medical institution search systems do not take into account the urgency of the interview results (user's symptoms), and it cannot be said that users are adequately sorted into medical institutions. Therefore, even if there is no need to go to a hospital or a small hospital is fine, people tend to go to a large general hospital, which leads to a problem of people concentrating at certain hospitals.

[0005] Therefore, the present disclosure proposes a medical information providing device, a medical information providing method, and a medical information providing program that can provide more appropriate medical information to a user. [Means for solving the problem]

[0006] According to the present disclosure, there is provided a medical information providing device comprising a reception unit that receives a user's response data to medical questionnaire data from a user terminal, a judgment unit that judges the urgency of the user's symptoms based on the response data, a decision unit that determines a recommended medical institution for the user based on the response data, the urgency, and medical institution data regarding each medical institution, and a notification unit that notifies the user terminal of the recommended medical institution.

[0007] In addition, according to the present disclosure, a medical information providing method is provided, characterized in that an information processing device receives a user's response data to medical questionnaire data from a user terminal, determines the urgency of the user's symptoms based on the response data, determines a recommended medical institution for the user based on the response data, the urgency, and medical institution data regarding each medical institution, and executes a process of notifying the user terminal of the recommended medical institution.

[0008] In addition, according to the present disclosure, a medical information provision program is provided that causes an information processing device to execute a process of accepting a user's response data to medical questionnaire data from a user terminal, determining the urgency of the user's symptoms based on the response data, determining a recommended medical institution for the user based on the response data, the urgency, and medical institution data regarding each medical institution, and notifying the user terminal of the recommended medical institution. [Brief description of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an example of the configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] 1 is a block diagram showing an example of a functional configuration of a medical information providing device 100 according to an embodiment of the present invention. [Diagram 3] FIG. 2 is a diagram showing an example of medical interview data 121 according to the present embodiment. [Figure 4] FIG. 4 is a diagram showing an example of answer data 122 according to the present embodiment. [Diagram 5] FIG. 2 is a diagram showing an example of medical institution data 123 according to the present embodiment. [Figure 6] FIG. 4 is a diagram showing an example of user data 124 according to the embodiment. [Figure 7] FIG. 11 is a diagram showing an example of a website for notifying recommended medical institutions according to the present embodiment. [Figure 8] FIG. 11 is a diagram illustrating an example of an application for notifying a recommended medical institution according to the present embodiment. [Figure 9] FIG. 1 is a diagram showing an example of a hospital site in which medical interview content is embedded according to the present embodiment. [Figure 10] 10 is a flowchart showing a flow of medical information provision processing according to the present embodiment. [Figure 11] 1 is a block diagram showing an example of a hardware configuration of a medical information providing device 100 according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, the present embodiment will be described in detail with reference to the drawings. In this specification and the drawings, the same reference numerals are used to denote substantially the same components, and redundant description will be omitted.

[0011] The explanation will be given in the following order. 1. Embodiment 1.1. System configuration example 1.2. Example of functional configuration 1.3.Functional Flow 2. Hardware configuration example 3. Summary 4.Effects

[0012] <1. Embodiment> <<1.1. System configuration example>> First, a configuration example of an information processing system according to this embodiment will be described. FIG. 1 is a diagram showing a configuration example of an information processing system according to this embodiment. As shown in FIG. 1, the information processing system includes a medical information providing device 100, a user terminal 200, and medical institution devices 300-1 to 300-n (n is an arbitrary integer. Hereinafter, they are collectively referred to as "medical institution devices 300"). As shown in FIG. 1, the medical information providing device 100, the user terminal 200, and the medical institution devices 300 are connected to each other via a network N so that they can communicate with each other. Note that the network N can be any communication network, whether wired or wireless, such as the Internet.

[0013] The medical information providing device 100 is a server device managed by a service provider that provides medical information such as recommended medical institutions. The medical information providing device 100 determines medical interview data for each user based on the user's current location or place of residence, and transmits the determined medical interview data to the user terminal 200. The medical information providing device 100 also receives the user's response data to the medical interview data from the user terminal 200, determines a medical institution recommended for the user based on the response data, and notifies the user terminal 200.

[0014] The medical information providing device 100 may be a cloud server device managed by a cloud computing service provider, or may be a distributed computing system configured with multiple computers. The functional configuration of the medical information providing device 100 will be described in detail later.

[0015] The user terminal 200 is a terminal owned and used by a user who searches for medical institutions based on symptoms. The user terminal 200 may be a mobile terminal such as a smartphone or a tablet PC, or may be a stationary terminal installed in the user's home or the like.

[0016] Furthermore, the user terminal 200 may be a telephone such as a landline phone, rather than a portable wireless telephone such as a smartphone. When the user terminal 200 is a telephone such as a landline phone, for example, a user may directly call a medical institution such as a general hospital to make an appointment for medical treatment. When the user terminal 200 is a telephone such as a landline phone, the network N of the information processing system shown in FIG. 1 is partially replaced with a telephone line.

[0017] When a user or a family member has a worrying symptom such as poor health, the user searches for a medical institution or the like using a search engine or the like via the user terminal 200. The user also receives medical interview data provided from the medical information providing device 100 via the user terminal 200. The medical interview data is provided not only via a website provided by the medical information providing device 100, but also via websites of each medical institution provided by the medical institution device 300, applications installed on the user terminal 200, and the like.

[0018] The user also inputs answer data to the medical interview data via the user terminal 200. The input answer data is transmitted to the medical information providing device 100 by the user terminal 200. The user also receives a notification of a recommended medical institution determined based on the answer data or the like from the medical information providing device 100 via the user terminal 200.

[0019] The medical institution device 300 is a server device managed by each medical institution. The medical institution device 300 provides a website that publishes information about each medical institution in response to an access from the user terminal 200. As described above, when the user terminal 200 is a telephone such as a landline phone and the user calls the medical institution directly, the medical institution device 300 may also be a telephone such as a landline phone.

[0020] 1 shows the information processing system according to the present embodiment as including at least three types of devices: a medical information providing device 100, a user terminal 200, and a medical institution device 300. However, depending on the mode of use, the information processing system according to the present embodiment can be configured not to include the medical institution device 300, to integrate the medical information providing device 100 and the medical institution device 300 into one device, or to further distribute the medical information providing device 100 among multiple devices.

[0021] <<1.2. Functional configuration example>> Next, a functional configuration example of the medical information providing device 100 according to this embodiment will be described. Fig. 2 is a block diagram showing a functional configuration example of the medical information providing device 100 according to this embodiment. As shown in Fig. 2, the medical information providing device 100 has a communication unit 110, a storage unit 120, and a control unit 130.

[0022] The communication unit 110 is a processing unit that controls communication with other devices such as the user terminal 200 and the medical institution device 300, and is, for example, a communication interface.

[0023] The storage unit 120 is an example of a storage device, such as a memory or a hard disk, that stores various data and programs executed by the control unit 130. The storage unit 120 stores interview data 121, answer data 122, medical institution data 123, and user data 124.

[0024] (Interview data 121) The medical interview data 121 is a data table that stores information about the contents of a medical interview for a user who has some symptoms, the user's family, etc. For ease of understanding, hereinafter, the family of a user who has symptoms will be collectively referred to as the "user." FIG. 3 is a diagram showing an example of the medical interview data 121 according to this embodiment. As shown in FIG. 3, the medical interview data 121 stores, in association with each other, "medical interview ID, medical interview contents, urgency, contact information / department, remarks," etc.

[0025] The "diagnosis ID" stored in the diagnosis data 121 is an identifier that uniquely identifies the diagnosis content, for example, a sequence number. The "diagnosis content" stored in the diagnosis data 121 indicates the specific content of the diagnosis to be made to the user.

[0026] The "urgency" stored in the medical interview data 121 indicates the urgency of the user when the answer to the "medical interview content" is an affirmative answer. The "urgency" is, for example, "high", "medium", or "low", but may be further classified. Also, while a character string such as "high" is set to the "urgency" shown in FIG. 3, a numerical value uniquely indicating each urgency may be set.

[0027] The "Contact information / department" stored in the medical interview data 121 indicates the contact information to be contacted or the medical department to be visited by the user when the answer to the "medical interview content" is an affirmative answer. Specifically, for example, when the "urgency" is "high", the "contact information / department" is 119 (Disaster Emergency Information Center) since a prompt response to the user is required. Also, for example, when the "urgency" is "medium" or "low", the "contact information / department" is a specific medical department such as internal medicine. Additionally, the "remarks" stored in the medical interview data 121 are other information to be notified to the user when the answer to the "medical interview content" is an affirmative answer (for example, the name of a possible illness).

[0028] The medical interview data 121 is master data that is created in advance by a medical professional or the like and stored in the medical information providing apparatus 100. The medical interview data 121 is transmitted to the user terminal 200 by the medical information providing apparatus 100, whereby the user answers the medical interview contents.

[0029] (Response data 122) The answer data 122 is a data table that stores information about the user's answer to the medical interview content. Fig. 4 is a diagram showing an example of the answer data 122 according to this embodiment. As shown in Fig. 4, the answer data 122 stores "medical interview ID, medical interview content, answer content" and the like in association with each other.

[0030] The "medical interview ID" stored in the answer data 122 is the same as the "medical interview ID" stored in the medical interview data 121, and can link the answer data 122 with the medical interview data 121. The "medical interview content" stored in the answer data 122 is the same as the "medical interview content" stored in the medical interview data 121, and is shown to make the medical interview data 121 shown in Fig. 4 easier to understand. Therefore, the answer data 122 does not need to include the "medical interview content".

[0031] The "answer content" stored in the answer data 122 indicates the content of the user's answer to the "medical interview content." The "answer content" is, for example, "yes," "no," or "neither" (including no answer), but may be further categorized. Note that while the "answer content" is set to a character string such as "yes," a number that uniquely indicates each answer may also be set.

[0032] The answer data 122 is transaction data created by a user inputting an answer to the medical interview data 121 transmitted to the user terminal 200. The answer data 122 created by the user answering via the user terminal 200 is transmitted by the user terminal 200 to the medical information providing device 100 and stored therein.

[0033] (Medical institution data 123) The medical institution data 123 is a data table that stores information about medical institutions recommended to a user according to the user's answers to medical questions. Fig. 5 is a diagram showing an example of the medical institution data 123 according to this embodiment. As shown in Fig. 5, the medical institution data 123 stores "medical institution ID, medical institution name, type, location, medical department, facilities, consultation hours, closed days", etc. in association with each other.

[0034] The "medical institution ID" stored in the medical institution data 123 is an identifier that uniquely identifies a medical institution, for example, a sequence number. The "medical institution name" stored in the medical institution data 123 indicates the name of the medical institution. The "type" stored in the medical institution data 123 indicates the type of medical institution determined by the number of hospital beds, etc.

[0035] The "location" stored in the medical institution data 123 indicates the location of the medical institution. For example, by matching the "location" with the user's current location, the nearest medical institution to the user can be searched for.

[0036] The "medical department" stored in the medical institution data 123 indicates the medical department that can be handled by the medical institution. For example, if the name of the user's illness or the medical department that the user should visit can be identified based on the user's response to the medical interview, a medical institution recommended for the user can be searched for by searching for the "medical department" corresponding to the identified name of the illness or the medical department.

[0037] The "facilities" stored in the medical institution data 123 indicate the facilities provided in the medical institution and the medical treatment that can be performed using the facilities. For example, if the name of the user's illness can be identified from the user's answers to the medical interviews, a medical institution recommended to the user can be searched for by searching for the "facilities" used for the medical treatment required for the identified illness.

[0038] The "Consultation hours" and "Closed days" stored in the medical institution data 123 indicate the consultation hours and closed days of the medical institution, respectively. For example, by matching the current time or day of the week, or the reservation date and time designated by the user, with the "Consultation hours" and "Closed days", it is possible to search for medical institutions recommended to the user, limited to medical institutions that are currently available or that can accept reservations.

[0039] The medical institution data 123 is master data that is created in advance for each medical institution and stored in the medical information providing device 100. Note that, in the medical institution data 123 shown in Fig. 5, character strings are set for various data such as "type" and "medical department", but similarly to the medical interview data 121 and the answer data 122, numeric values ​​that uniquely indicate various data may be set.

[0040] (User Data 124) The user data 124 is a data table that stores information about users who have some symptoms. Fig. 6 is a diagram showing an example of the user data 124 according to this embodiment. As shown in Fig. 6, the user data 124 stores "user ID, user name, gender, age, place of residence, current location" and the like in association with each other.

[0041] The "user ID" stored in the user data 124 is an identifier that uniquely identifies a user, for example, a sequence number. The "user ID" is created when a user registers user information in order to use a service that provides medical information such as recommended medical institutions. Therefore, if user information has not been registered, the user data 124 does not need to include a "user ID".

[0042] The "user name", "gender", "age", and "place of residence" stored in the user data 124 indicate the user's name, gender, age, and place of residence, respectively. Although a character string such as "male" is set for "gender", a number that uniquely indicates each gender may also be set.

[0043] The “current location” stored in the user data 124 indicates the current location of the user, and is, for example, the current position information of the user terminal 200.

[0044] The user data 124 is transaction data created by the user terminal 200 based on information input by the user, etc. The user data 124 is transmitted to the medical information providing device 100 by the user terminal 200 together with the response data 122, for example, and stored therein. Alternatively, if the user has registered user information, the user data 124 other than the "current location" may be master data, and for example, the user terminal 200 transmits the "user ID" to the medical information providing device 100 together with the response data 122, and the corresponding user data 124 is searched for. In this case, the user data 124 does not need to include the "current location", and the current location information of the user terminal 200 is transmitted to the medical information providing device 100 as the user's current location.

[0045] It should be noted that various information other than the above data can be stored in the storage unit 120. Furthermore, the configuration of each piece of data is not limited to the above.

[0046] The control unit 130 is a processing unit, such as a processor, that controls the entire medical information providing device 100. The control unit 130 includes a receiving unit 131, a determining unit 132, a deciding unit 133, and a notifying unit 134. Each processing unit is an example of an electronic circuit included in the processor or an example of a process executed by the processor.

[0047] (Reception Department 131) The reception unit 131 receives the answer data 122 of the user to the medical interview data 121 from the user terminal 200. This is, for example, receiving the answer data 122 input by the user via the user terminal 200 on a website provided by the medical information providing device 100.

[0048] Fig. 7 is a diagram showing an example of a website for notifying a recommended medical institution according to this embodiment. Fig. 7 shows a website 400 for notifying a recommended medical institution displayed on the browser of the user terminal 200. The website 400 includes a medical interview content display section 410 and an answer content input section 411.

[0049] The medical interview content display unit 410 is a user interface (UI) that displays the medical interview content created based on the medical interview data 121. For example, when displaying the medical interview content on the medical interview content display unit 410, by requesting the user's current location, the medical interview content based on the medical interview data 121 dedicated to the medical area including the user's current location can be displayed. Also, when displaying the medical interview content on the medical interview content display unit 410, by requesting the user to log in, the medical interview content based on the medical interview data 121 dedicated to the medical area including the user's place of residence can be displayed.

[0050] The answer input section 411 is a UI for inputting an answer to the medical interview content in the medical interview content display section 410. When the user inputs an answer to the medical interview content via the user terminal 200, answer data 122 based on the input answer is transmitted to the medical information providing device 100.

[0051] In the example of FIG. 7, the medical information providing device 100 determines a recommended medical institution based on the inputted answer content, etc., and the recommended medical institution is displayed in the upper center of the website 400. As shown in FIG. 7, the number of recommended medical institutions does not have to be one, and multiple medical institutions may be displayed. In this case, the recommended medical institutions may be displayed according to a predetermined priority order, such as the order of recommendation. As shown in FIG. 7, the user can select an arbitrary medical institution from the recommended medical institutions via the user terminal 200 (in the example of FIG. 7, Internal Medicine Clinic B is selected), and make a reservation at the medical institution from the website 400.

[0052] The reception unit 131 can also receive the user's answer data 122 to the medical interview data 121 via an application installed in the user terminal 200. FIG. 8 is a diagram showing an example of an application for notifying a recommended medical institution according to this embodiment. FIG. 8 shows an application 401 for notifying a recommended medical institution, which is installed in the user terminal 200. As shown on the left side of FIG. 8, the application 401 also includes a medical interview content display unit 410 and a response content input unit 411. As shown on the right side of FIG. 8, the application 401 also displays recommended medical institutions based on the inputted response content, and a reservation at a medical institution can be made from the application 401.

[0053] The reception unit 131 can also receive the user's response data 122 to the medical interview data 121 via a medical institution's website provided by the medical institution device 300. FIG. 9 is a diagram showing an example of a hospital site in which the medical interview content according to this embodiment is embedded. FIG. 9 shows a medical institution's website 402 displayed on the browser of the user terminal 200. The website 402 also includes a medical interview content display unit 410 and a response content input unit 411 (not shown), and the user can input the response content via the user terminal 200. The website 402 can also display recommended medical institutions based on the input response content, etc.

[0054] An example of how website 402 is used is when website 402 belongs to a large general hospital, and the user is unable to determine which medical institution to visit based on his or her symptoms, and so simply visits website 402. In this case, by displaying the medical interview details and allowing the user to input answers on website 402, the user can be guided to visit a more appropriate medical institution (such as a small or medium-sized clinic) other than the medical institution associated with website 402.

[0055] The reception unit 131 also receives the user's current location and a request for a reservation at a medical institution from the user terminal 200. As described above, the user's current location can be used to select the medical interview data 121. The request for a reservation at a medical institution is, for example, a request for a reservation at a specific medical institution. By receiving the request at the website 402 of the specific medical institution or by an automatic telephone response to the specific medical institution, the contents of the medical interview can be shown to the user via the user terminal 200 in response to the request. Then, based on the answers to the questions input via the user terminal 200, the user can be guided to visit a more appropriate medical institution. When the user terminal 200 is a telephone such as a landline phone, for example, the contents of the medical interview can be shown by voice via an automatic response, and the answers can be input by a push response.

[0056] (Judgment unit 132) The determination unit 132 determines the urgency of the user's symptoms based on the answer data 122. For example, the determination unit 132 determines the "urgency" corresponding to the "diagnosis contents" of the medical interview data 121 for which the "answer contents" of the answer data 122 are positive answers (for example, "yes"). If there are a plurality of "diagnosis contents" of the medical interview data 121 for which the "answer contents" are positive answers, the determination unit 132 can classify the target urgency to a higher "urgency". For example, in the medical interview data 121 shown in FIG. 3, if there is at least one positive answer to the "diagnosis contents" with a "high urgency", the determination unit 132 classifies the urgency of the user's symptoms to "high". Also, if there is no positive answer to the "diagnosis contents" with a "high urgency" and there is at least one positive answer to the "diagnosis contents" with a "medium urgency", the determination unit 132 classifies the urgency of the user's symptoms to "medium". If there is no positive answer to the "medical interview content" with "high" or "medium" "urgency", the determination unit 132 classifies the urgency of the user's symptoms as "low". Note that the urgency is not limited to three stages, and the urgency can be classified into more stages by dividing the urgency into more fine stages.

[0057] Furthermore, when it is determined that the urgency is classified as "medium", the determination unit 132 further determines the age of the user. This can be determined, for example, from the "age" in the user data 124. Furthermore, when the user data 124 is not registered, the user is prompted to input the age via the user terminal 200, and the age of the user can be determined. Note that the age determination is not limited to when it is determined that the urgency is classified as "medium", and may be performed in the case of other urgency levels.

[0058] (Decision unit 133) The determination unit 133 determines a medical institution recommended for the user based on the answer data 122 and the medical institution data 123 received by the reception unit 131. For example, when the user's illness or the medical department that the user should visit can be identified based on the user's answer to the medical interview, the determination unit 133 can determine a medical institution that corresponds to the identified illness or medical department or a medical institution that has the necessary equipment as a recommended medical institution. In addition, in the case of an emergency illness that requires immediate consultation or treatment, the determination unit 133 can narrow down the medical institutions to those that are currently open and determine a recommended medical institution.

[0059] Furthermore, the determination unit 133 can narrow down and determine recommended medical institutions further based on the user data 124. For example, the determination unit 133 can narrow down and determine recommended medical institutions based on the user's place of residence or current location to medical institutions within a predetermined range from the user's place of residence or current location.

[0060] Furthermore, when the determining unit 132 determines that the urgency level for the user is classified as "high" based on the answer data 122 received by the receiving unit 131, the determining unit 133 determines to call 119 as a recommended medical institution. Note that, for example, when a call to 119 is determined, the medical information providing device 100 may confirm with the user via the user terminal 200, and then transfer the connection from the user terminal 200 to 119 to make the call to 119.

[0061] Furthermore, when the determination unit 132 determines that the urgency for the user is classified as "medium" based on the answer data 122 received by the reception unit 131, the determination unit 133 determines a call to a medical telephone consultation or a children's medical consultation as a recommended medical institution based on the user's age. More specifically, when the user is 15 years old or older, the determination unit 133 determines a call to a medical telephone consultation (7119), and when the user is under 15 years old, the determination unit 133 determines a call to a children's medical consultation (8000). In this case, the medical information providing device 100 may transfer a connection from the user terminal 200 to each number and call each number.

[0062] (Notification section 134) The notification unit 134 notifies the user terminal 200 of the medical interview data 121 and the recommended medical institution determined by the determination unit 133. As described above, this information can be notified via a website 400 for notifying recommended medical institutions displayed on the browser of the user terminal 200, a website 402 of the medical institution, or an application 401 for notifying recommended medical institutions installed in the user terminal 200. As described in the explanation of the reception unit 131, the medical interview data 121 can be transmitted to the user terminal 200 in response to a request for making a reservation at a medical institution.

[0063] An example of the functional configuration of the medical information providing device 100 according to the present embodiment has been described above. Note that the functional configuration described above using FIG. 2 is merely an example, and the functional configuration of the medical information providing device 100 according to the present embodiment is not limited to this example. For example, the medical information providing device 100 does not necessarily have all of the configurations shown in FIG. 2, and some of the configurations may be provided in a computer different from the medical information providing device 100. In addition, the medical information providing device 100 may have a plurality of configurations, such as the determination unit 132 and the decision unit 133, as one configuration. The functional configuration of the medical information providing device 100 according to the present embodiment can be flexibly modified according to specifications and operation.

[0064] The functions of each component may be performed by a computing device such as a CPU (Central Processing Unit) reading a control program from a storage medium such as a ROM (Read Only Memory) or a RAM (Random Access Memory) that stores a control program describing the processing procedures for realizing these functions, and interpreting and executing the program. Therefore, the configuration to be used can be changed appropriately depending on the technical level at the time of implementing this embodiment. An example of the hardware configuration of the medical information providing device 100 will be described later.

[0065] <<1.3.Functional Flow>> Next, the procedure of the medical information provision process according to this embodiment will be described with reference to Fig. 10. Fig. 10 is a flowchart showing the flow of the medical information provision process according to this embodiment.

[0066] First, as shown in FIG. 10, the user terminal 200 requests the medical information providing device 100 for the medical interview data 121 (step S101). More specifically, the request for the medical interview data 121 is a request for display of the medical interview contents based on the medical interview data 121. As described above, the medical interview contents are displayed via the medical interview contents display unit 410 included in the website 400 or application 401 for notifying recommended medical institutions, or the medical institution's website 402. Therefore, the request for the medical interview data 121 is transmitted to the medical information providing device 100 at the timing of, for example, access to a predetermined page including the medical interview contents display unit 410 of the website 400 or the website 402, or the start of the application 401. Alternatively, in the case where the user terminal 200 is a telephone such as a landline telephone, the request is transmitted at the timing of, for example, selecting to conduct a medical interview from an automatic response menu by the user.

[0067] Next, if the reception unit 131 of the medical information providing device 100 has not received a request for the medical interview data 121 from the user terminal 200 (step S102: No), the reception unit 131 waits for reception of the request for the medical interview data 121. On the other hand, if the reception unit 131 of the medical information providing device 100 has received a request for the medical interview data 121 (step S102: Yes), the notification unit 134 of the medical information providing device 100 transmits the medical interview data 121 to the user terminal 200 (step S103).

[0068] Next, when the user terminal 200 has not received the medical interview data 121 from the medical information providing device 100 (step S104: No), the user terminal 200 waits for reception of the medical interview data 121. On the other hand, when the medical interview data 121 has been received (step S104: Yes), the user terminal 200 displays the medical interview data 121 to the user terminal 200 (step S105). More specifically, the medical interview data 121 is displayed via a medical interview content display unit 410 included in the website 400, application 401, or website 402 depending on the user's access method to the medical information providing device 100. Alternatively, when the user terminal 200 is a telephone such as a landline phone, the medical interview data 121 is displayed by voice through an automatic response (for example, by asking the medical interview content one by one by voice).

[0069] Next, the user inputs answer data 122 to the medical interview data 121 displayed as the medical interview content as the answer content via the user terminal 200 (step S106). More specifically, the answer data 122 is input via the website 400, the application 401, or the answer content input unit 411 included in the website 402 depending on the user's access method to the medical information providing device 100. Alternatively, when the user terminal 200 is a telephone such as a landline phone, the answer data 122 is input by a push response to the voice displayed by the automatic response, for example.

[0070] Next, the user terminal 200 transmits the input answer data 122 to the medical information providing apparatus 100 (step S107).

[0071] Next, when the receiving unit 131 of the medical information providing device 100 has not received the answer data 122 from the user terminal 200 (step S108: No), the receiving unit 131 waits for reception of the answer data 122. On the other hand, when the answer data 122 has been received (step S108: Yes), the determining unit 132 of the medical information providing device 100 determines the urgency of the user's symptoms based on the answer data 122 (step S109). More specifically, as described above in the description of the determining unit 132, the determining unit 132 determines, for example, the "urgency" corresponding to the "diagnosis content" of the medical interview data 121 where the "answer content" of the answer data 122 was an affirmative answer.

[0072] If the judgment unit 132 judges (step S109) that the urgency is classified as "high" (step S110: Yes), the decision unit 133 decides to call 119 as a recommended medical institution (step S111) and proceeds to step S118.

[0073] On the other hand, if the urgency is not determined to be classified as "high" (step S110: No) but is determined to be classified as "medium" (step S112: Yes), the determination unit 132 determines the user's age (step S113). The user's age can be determined, for example, from "age" in the user data 124 if the user data 124 is registered, or from user input via the user terminal 200 if the user data 124 is not registered.

[0074] If the judgment unit 132 judges the user's age (step S113) to be 15 years old or older (step S114: Yes), the decision unit 133 decides to call medical telephone consultation (7119) as a recommended medical institution (step S115), and proceeds to step S118.

[0075] On the other hand, if it is determined that the user's age is less than 15 years old (step S114: No), the decision unit 133 decides to call the children's medical telephone consultation (8000) as a recommended medical institution (step S116), and proceeds to step S118.

[0076] Furthermore, when the urgency level is not determined to be classified as "high" or "medium" by the determination unit 132 (step S109) (step S112: No), the determination unit 133 determines a recommended medical institution (step S117) and proceeds to step S118. More specifically, the determination unit 133 determines the user's illness and the medical department that the user should visit based on the response data 122 and the medical institution data 123, and can determine a medical institution corresponding to the determined illness and medical department or a medical institution equipped with necessary facilities as a recommended medical institution. At this time, the determination unit 133 can determine a recommended medical institution after narrowing down to medical institutions within a predetermined range from the user's place of residence or current location based on the user data 124. Note that if further interviewing is required based on the response data 122, the process returns to step S103 and can be repeated until a more recommended medical institution is determined. Specifically, for example, if the answer data 122 indicates "dizziness or lightheadedness" and further indicates "nausea" or "headache", a more detailed medical interview regarding "nausea / vomiting" or "headache" can be conducted to confirm more detailed symptoms. In this case, more detailed medical interview data 121 regarding "nausea / vomiting" or "headache" is transmitted to the user terminal 200 (step S103).

[0077] Next, the notification unit 134 notifies the user terminal 200 of the determined recommended medical institution as a result of the medical interview (step S118).

[0078] Next, if the user terminal 200 has not received the medical interview result from the medical information providing device 100 (step S119: No), it waits for the medical interview result to be received. On the other hand, if the medical interview result has been received (step S119: Yes), the user terminal 200 displays recommended medical institutions as the medical interview result to the user terminal 200 (step S120). The recommended medical institutions are also displayed on the website 400, application 401, or website 402 depending on the user's access method to the medical information providing device 100. Alternatively, if the user terminal 200 is a telephone such as a landline phone, the recommended medical institutions are displayed by voice, for example, via an automatic response. After step S120, the medical information providing process shown in FIG. 10 ends.

[0079] <2. Hardware configuration example> Next, a hardware configuration example of the medical information providing device 100 according to this embodiment will be described. FIG. 11 is a block diagram showing a hardware configuration example of the medical information providing device 100 according to this embodiment. Referring to FIG. 11, the medical information providing device 100 has, for example, a processor 801, a ROM 802, a RAM 803, a host bus 804, a bridge 805, an external bus 806, an interface 807, an input device 808, an output device 809, a storage 810, a drive 811, a connection port 812, and a communication device 813. Note that the hardware configuration shown here is an example, and some of the components may be omitted. In addition, components other than those shown here may be further included.

[0080] (Processor 801) The processor 801 functions, for example, as an arithmetic processing device or control device, and controls all or part of the operation of each component based on various programs recorded in the ROM 802, the RAM 803, the storage 810, or the removable recording medium 901.

[0081] (ROM802, RAM803) The ROM 802 is a means for storing the programs to be read into the processor 801, data to be used for calculations, etc. The RAM 803 temporarily or permanently stores, for example, the programs to be read into the processor 801, various parameters that change appropriately when the programs are executed, etc.

[0082] (host bus 804, bridge 805, external bus 806, interface 807) The processor 801, ROM 802, and RAM 803 are connected to each other via, for example, a host bus 804 capable of high-speed data transmission. On the other hand, the host bus 804 is connected to an external bus 806 having a relatively low data transmission speed via, for example, a bridge 805. In addition, the external bus 806 is connected to various components via an interface 807.

[0083] (Input device 808) Examples of the input device 808 include a mouse, a keyboard, a touch panel, a button, a switch, and a lever. Furthermore, a remote controller capable of transmitting control signals using infrared rays or other radio waves may be used as the input device 808. The input device 808 also includes an audio input device such as a microphone.

[0084] (Output Device 809) The output device 809 is a device capable of visually or audibly notifying the user of acquired information, such as a display device such as a CRT (Cathode Ray Tube), LCD, or organic EL, an audio output device such as a speaker or a headphone, a printer, a mobile phone, a facsimile, etc. The output device 809 according to this embodiment also includes various vibration devices capable of outputting tactile stimuli.

[0085] (Storage 810) The storage 810 is a device for storing various types of data. For example, a magnetic storage device such as a hard disk drive (HDD), a semiconductor storage device, an optical storage device, or a magneto-optical storage device may be used as the storage 810.

[0086] (Drive 811) The drive 811 is a device that reads information recorded on a removable recording medium 901 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, and writes information to the removable recording medium 901.

[0087] (Connection port 812) The connection port 812 is a port for connecting an external device 902, such as a Universal Serial Bus (USB) port, an IEEE1394 port, a Small Computer System Interface (SCSI), an RS-232C port, or an optical audio terminal.

[0088] (Communication device 813) The communication device 813 is a communication device for connecting to a network, such as a communication card for wired or wireless LAN, Bluetooth (registered trademark), or WUSB (Wireless USB), a router for optical communications, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various types of communications.

[0089] (Removable recording media 901) The removable recording medium 901 is, for example, a DVD medium, a Blu-ray (registered trademark) medium, an HD DVD medium, various semiconductor storage media, etc. Of course, the removable recording medium 901 may be, for example, an IC card equipped with a non-contact type IC chip, or an electronic device.

[0090] (External connection device 902) The external connection device 902 is, for example, a printer, a portable music player, a digital camera, a digital video camera, or an IC recorder.

[0091] The storage unit 120 according to the present embodiment is realized by the ROM 802, the RAM 803, and the storage 810. The control unit 130 according to the present embodiment, which is realized by the processor 801, reads out and executes each control program for implementing the reception unit 131, the judgment unit 132, the decision unit 133, and the notification unit 134 from the ROM 802, the RAM 803, etc. The communication unit 110 according to the present embodiment reads out data from the ROM 802, the RAM 803, etc., and transmits the data to the communication device 813 via the host bus 804, the bridge 805, the external bus 806, and the interface 807, thereby transmitting the data to the external device. The communication unit 110 writes the data received by the communication device 813 to the ROM 802 or the RAM 803 via the interface 807, the external bus 806, the bridge 805, and the host bus 804, and receives data from the external device.

[0092] <3. Summary> As described above, the medical information providing device 100 includes the receiving unit 131, the determining unit 132, the deciding unit 133, and the notifying unit 134. The receiving unit 131 receives the user's answer data 122 to the medical interview data 121 from the user terminal 200. The determining unit 132 determines the urgency of the user's symptoms based on the answer data 122. The deciding unit 133 decides a medical institution recommended to the user based on the answer data 122, the urgency, and the medical institution data 123 related to each medical institution. The notifying unit 134 notifies the user terminal 200 of the recommended medical institution.

[0093] This allows the medical information providing apparatus 100 to provide more appropriate medical information to the user.

[0094] Although the preferred embodiment of the present disclosure has been described in detail above with reference to the attached drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that a person having ordinary knowledge in the technical field of the present disclosure can conceive of various modified or amended examples within the scope of the technical ideas described in the claims, and it is understood that these also naturally belong to the technical scope of the present disclosure.

[0095] <4. Effects> As described above, the medical information providing device 100 has the following configuration and can achieve various effects. However, the effects described in this specification are merely descriptive or exemplary and are not limiting. In other words, the technology according to the present disclosure can achieve other effects that are apparent to a person skilled in the art from the description of this specification, in addition to or in place of the above effects.

[0096] (1) a reception unit 131 that receives user response data 122 to questionnaire data 121 from a user terminal 200; A determination unit 132 that determines the urgency of the user's symptoms based on the response data 122; A determination unit 133 that determines a medical institution recommended for the user based on the response data 122, the urgency level, and medical institution data 123 related to each medical institution; A notification unit 134 that notifies the user terminal 200 of the recommended medical institution; A medical information providing device 100 comprising:

[0097] This allows the medical information providing device 100 to provide the user with more appropriate medical information according to the urgency of the user's symptoms. As a result, users are more appropriately sorted into medical institutions, and the problem of people concentrating at certain hospitals can be alleviated.

[0098] (2) The medical information providing device 100 according to (1) above, wherein the determination unit 133 determines the recommended medical institution further based on user data 124 relating to the user.

[0099] This allows the medical information providing apparatus 100 to provide more appropriate medical information to the user.

[0100] (3) When it is determined that the urgency level is classified into the first category, the determination unit 133 determines to call 119 as a recommended medical institution. The medical information providing device 100 according to the above (1) or (2).

[0101] This allows the medical information providing apparatus 100 to provide the user with appropriate medical information according to the level of urgency.

[0102] (4) If the urgency is determined to be classified as the second category, The determination unit 132 further determines the age of the user. The medical information providing device 100 according to (3) above, wherein the decision unit 133 decides to call a medical telephone consultation or a children's medical telephone consultation as a recommended medical institution based on age.

[0103] This allows the medical information providing apparatus 100 to provide the user with appropriate medical information according to the level of urgency.

[0104] (5) The reception unit 131 further receives a request for a reservation at a medical institution from the user terminal 200. The notification unit 134 further transmits the medical interview data 121 to the user terminal 200 in response to the request. The medical information providing device 100 according to any one of (1) to (4) above.

[0105] This allows the medical information providing apparatus 100 to guide the user to visit a more appropriate medical institution.

[0106] (6) The medical information providing device 100 described in any one of (1) to (4) is characterized in that the notification unit 134 further transmits the medical questionnaire data 121 to the user terminal 200 in response to a request via at least one of a medical institution's website 402, a website 400 for notifying recommended medical institutions, and an application 401 installed on the user terminal 200.

[0107] This allows the medical information providing apparatus 100 to guide the user to visit a more appropriate medical institution. [Explanation of symbols]

[0108] 100 Medical information providing device 110 Communications Department 120 Storage section 121 Interview Data 122 Response data 123 Medical Institution Data 124 User Data 130 Control section 131 Reception 132 Judgment section 133 Decision Section 134 Notification Department 200 User terminals 300 Medical institution equipment 400 Websites 401 Application 402 Website 410 Interview content display section 411 Answer input section

Claims

1. A reception unit that receives, from a user terminal, answer data of a user to the questionnaire data; a determination unit that determines an urgency of the symptom of the user based on the answer data; A determination unit that determines a medical institution recommended for the user based on the response data, the urgency, and medical institution data related to each medical institution; a notification unit that notifies the user terminal of the recommended medical institution; Equipped with the determination unit determines the urgency level in response to an affirmative answer to a medical interview content of the medical interview data; When the determined urgency level is the lowest, the notification unit notifies the user terminal of interview data for confirming a detailed medical condition until a more recommended medical institution is determined. A medical information providing device comprising:

2. The medical information providing device according to claim 1 , wherein the determining unit determines the recommended medical institution further based on user data relating to the user.

3. When it is determined that the urgency level is classified into a first category, the determination unit determines to call 119 as the recommended medical institution.

3. The medical information providing device according to claim 1 or 2.

4. If it is determined that the urgency is classified into the second category, The determination unit further determines an age of the user, The medical information providing device according to claim 3 , wherein the determination unit determines, as the recommended medical institution, a call to a medical telephone consultation or a children's medical telephone consultation based on the age.

5. The reception unit further receives a request for a reservation at the medical institution from the user terminal, The notification unit further transmits the medical interview data to the user terminal in response to the request.

5. The medical information providing device according to claim 1,

6. The medical information providing device of any one of claims 1 to 4, characterized in that the notification unit further transmits the medical interview data to the user terminal in response to a request via at least one of the medical institution's website, a website for notifying the recommended medical institution, and an application installed on the user terminal.

7. An information processing device, receiving, from a user terminal, response data of the user to the questionnaire data; determining a degree of urgency of the user's symptom based on the response data; determining medical institutions recommended for the user based on the response data, the urgency, and medical institution data regarding each medical institution; Execute a process of notifying the user terminal of the recommended medical institution; the determining process determines the urgency level according to an affirmative answer to a question in the question data; The process of notifying, when the determined urgency level is the lowest, notifies the user terminal of interview data for confirming a detailed medical condition until a more recommended medical institution is determined.

2. A method for providing medical information, comprising:

8. In the information processing device, receiving, from a user terminal, response data of the user to the questionnaire data; determining a degree of urgency of the user's symptom based on the response data; determining medical institutions recommended for the user based on the response data, the urgency, and medical institution data regarding each medical institution; Executing a process of notifying the user terminal of the recommended medical institution; the determining process determines the urgency level according to an affirmative answer to a question in the question data; The process of notifying, when the determined urgency level is the lowest, notifies the user terminal of interview data for confirming a detailed medical condition until a more recommended medical institution is determined.

2. A medical information providing program comprising:

Images