Support device and program for visiting care service providers

Abstract

Provision of technical means to assist in reducing the burden on both service providers and service providers in obtaining the specific facility supplement, so that thorough and considerate care and assistance can be provided. [Solution] The support device 1 for a home care service provider according to the present invention comprises a display command unit 111 that displays visit information regarding a visit related to the home care service on a screen, and an instruction generation unit 112 that automatically generates a sentence regarding the visit to be communicated by the service provider responsible for the home care service to a home care worker, etc., the display command unit 111 displays on the screen the visit information including at least the identification information of the home care worker, etc. and the service user receiving the home care service, and the sentence automatically generated by the instruction generation unit 112, and the instruction generation unit 112 automatically generates the sentence by randomly selecting from a sentence candidate group (sentence candidate group table 131) including a plurality of sentence candidates.

Description

[Technical field]

[0001] The present invention relates to a support device and a spreadsheet software file for a home care service provider. [Background technology]

[0002] Appropriate business management is required to ensure that home care service operations are sustainable and contribute to improving public health care and promoting welfare.

[0003] Regarding appropriate business management in a home care service business, Patent Document 1 discloses a method for managing home care services, which is executed by a device for managing home care services at a business establishment engaged in home care services, and is characterized in that, when a person in charge of creating visiting schedules issues an instruction to move a display of demand allocated to a visiting nurse with experience level in a visiting nurse allocation table of any other business establishment to a display of availability with demand level, the device acquires information on an instruction to move between businesses and displays a list of visiting schedules of visiting nurses of the reorganized business establishment on a screen. The technology of Patent Document 1 can reduce indirect work in managing visiting schedules in home care services. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2017-134586 A Summary of the Invention [Problem to be solved by the invention]

[0005] In order to operate a home care service business appropriately, it is important to meet the various requirements for the specific business establishment surcharge and obtain the surcharge. Such requirements include, for example, system requirements including requirement (3) "Transmission of user information in writing, etc., and reports from home care workers, etc." When operating a business to provide thorough and attentive care and assistance, the requirements for transmission and reporting place a heavy burden on the service provider in charge of transmission and reporting.

[0006] Although the technology of Patent Document 1 can reduce the indirect work involved in managing visit schedules, it does not reduce the burden on service providers in terms of communication and reporting. In addition, the technology of Patent Document 1 requires the introduction of advanced equipment for centralized management of multiple business locations, which imposes a large financial burden on small businesses when introduced. Therefore, there is room for further improvement in this technology in terms of reducing the burden on service providers and businesses in obtaining the specific business location surcharge so that thorough and considerate care and assistance can be provided.

[0007] The present invention has been made to solve the problems with the conventional technology as described above, and aims to provide a technical means to assist in reducing the burden on both service providers and service providers in obtaining the specific facility surcharge, so that thorough and considerate care and assistance can be provided. [Means for solving the problem]

[0008] As a result of intensive research into solving the above problems, the inventors have found that the above problems can be solved by automatically generating texts by random sampling that a service provider sends to a visiting care worker, etc. The inventors have then completed the present invention. Specifically, the present invention provides the following.

[0009] The invention relating to a first feature provides a support device for a home care service provider, comprising a display command unit that displays visit information regarding a visit related to a home care service on a screen, and an instruction generation unit that automatically generates a sentence regarding the visit to be communicated to a home care worker, etc. by a service provider responsible for the home care service to a home care worker, etc., wherein the display command unit displays on the screen the visit information including at least identification information of the home care worker, etc. and the service user who receives the home care service, and the sentence automatically generated by the instruction generation unit, and the instruction generation unit automatically generates the sentence by randomly selecting from a group of sentence candidates including a plurality of sentence candidates.

[0010] According to the invention pertaining to the first feature, with regard to "(3) Transmission of user information in writing, etc., and reports from visiting care workers, etc.", one of the system requirements for the specific business establishment surcharge, the text to be transmitted by the service provider to the visiting care worker, etc. is automatically generated and displayed on a screen, thereby reducing the burden on the service provider manager in drafting said text. "Visiting care workers, etc." here is a general term for practitioners who visit users' homes and provide care services to service users, such as visiting care workers.

[0011] Random sampling does not require advanced algorithms for selecting sentence candidates and the associated data management, and can be achieved by simple calculation processing of random selection. In the automatic generation of the above sentences, the invention adopts a method that minimizes the calculation processing cost for automatic generation, while the amount of work required to create an appropriate group of sentence candidates, which is random sampling from a group of sentence candidates including multiple sentence candidates, is large. As a result, the invention not only reduces the burden on the service provider responsible for drafting the above sentences and enables thorough and attentive care and assistance, but also reduces the hardware performance required for the support device by simplifying the calculation processing, and reduces the financial burden on the business operator involved in introducing and operating the support device.

[0012] Therefore, the invention relating to the first feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specified facility surcharge, so that thorough and considerate care and assistance can be provided.

[0013] A second feature of the invention is the first feature of the invention, and provides an assistance device in which the instruction generation unit is configured to randomly extract sentence candidates without weighting.

[0014] Extraction with weighting of sentence candidates has a higher computational cost than a method of randomly extracting sentence candidates without weighting. In addition, extraction with weighting may give priority to certain sentence candidates, which may bias the automatically generated sentences and prevent instructions from being given that allow thorough and considerate nursing care and assistance.

[0015] According to the invention relating to the second feature, the above-mentioned problem is solved by adopting a method of randomly extracting sentence candidates without weighting, thereby reducing the burden on service providers and enabling them to provide thorough and attentive care and assistance, and further reducing the financial burden on businesses that introduce support devices by reducing calculation processing costs.

[0016] Therefore, the invention relating to the second feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specified facility surcharge, so that thorough and attentive care and assistance can be provided.

[0017] A third aspect of the invention is the first or second aspect of the invention, providing an assistance device, wherein the instruction generation unit is configured to automatically generate one sentence for each visit.

[0018] According to the invention relating to the third feature, by automatically generating a minimum amount of information for each visit, it is possible to prevent excessive information provision from causing the service provider to waste time sorting through the text, which would hinder the provision of attentive care and assistance, while further reducing the burden on the business operator who introduces the support device that performs automatic generation.

[0019] Therefore, the invention relating to the third feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specified facility supplement, so that thorough and attentive care and assistance can be provided.

[0020] The fourth feature of the invention is an invention according to any one of the first to third features, in which the instruction generation unit randomly selects from a group of sentence candidates including a group of sentence candidates for checking a physical state, a group of sentence candidates for checking a mental state, a group of sentence candidates for checking daily life, and a group of sentence candidates for checking safety.

[0021] Among the system requirements for the specific facility surcharge, requirement (3) "Transmission of user information in writing, etc., and reports from visiting caregivers, etc." requires that visiting caregivers, etc. be informed that the physical condition, mental state, daily life, and safety of the service user should be checked and reported.

[0022] According to the invention relating to the fourth feature, the group of candidate sentences for random selection is appropriately configured in advance to include a group of candidate sentences for confirming physical condition, a group of candidate sentences for confirming mental condition, a group of candidate sentences for confirming daily life, and a group of candidate sentences for confirming safety. This satisfies the requirements for the specific facility surcharge and generates sentences that allow for thorough and attentive care and assistance, and communication to satisfy the above requirements is carried out more appropriately.

[0023] Therefore, the invention relating to the fourth feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specific facility supplement, so that thorough and attentive care and assistance can be provided.

[0024] The invention relating to the fifth feature is an invention relating to any of the first to fourth features, wherein the display command unit provides a support device that displays on a screen visit information further including transmission check information indicating the transmission status of the text and report check information indicating the reporting status corresponding to the text.

[0025] In order to check whether or not attentive care and assistance is being provided without omissions, the service provider is required to accurately grasp the status of written communication and reporting. According to the invention relating to the fifth feature, by adding a simple display including sufficient information on the status of communication and reporting, such as communication check information and report check information, it is possible to provide a screen that allows the operator who introduces the support device to easily check whether the requirements of "(3) Communication of user information in writing, etc., and reports from visiting care workers, etc." are met, without increasing the burden on the operator.

[0026] Therefore, the invention relating to the fifth characteristic can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specified facility supplement, so that thorough and attentive care and assistance can be provided.

[0027] The invention relating to a sixth feature is an invention relating to any of the first to fifth features, wherein the display command unit provides a support device which further displays a schedule area for inputting and displaying the schedule of the visiting care worker, etc., a wage area for displaying the wage calculation result based on the schedule, and an utilization rate area for displaying the utilization rate calculation result based on the schedule.

[0028] According to the invention relating to the sixth characteristic, by calculating and displaying wages and utilization rates based on a schedule, the burden on the service provider regarding these calculations is reduced, and the service provider is supported in providing thorough and attentive care and assistance through efficient schedule management that takes into account wages and utilization rates.

[0029] Therefore, the invention relating to the sixth feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specified facility supplement, so that thorough and attentive care and assistance can be provided.

[0030] The invention of the seventh feature provides a spreadsheet file comprising: data of a group of sentence candidates including a plurality of sentence candidates used to automatically generate sentences to be communicated by a service provider responsible for home care services to a home care worker, etc.; a display command step of causing a computer to display on a screen visit information regarding a visit related to the home care service; and an instruction generation step of automatically generating sentences regarding the visit to be communicated by the service provider responsible for the home care service to a home care worker, etc., wherein the display command step displays on a screen visit information including at least identification information of the home care worker, etc. and the service user who receives the home care service, and the sentences automatically generated in the instruction generation step, and the instruction generation step automatically generates the sentences by randomly sampling from the data.

[0031] According to the seventh aspect of the invention, there is provided a macro that causes an electronic computer to perform processing similar to that of the present invention described above (processing relating to displaying visit information and automatically generating sentences), as well as a spreadsheet file containing data on a group of sentence candidates.

[0032] This allows service providers and businesses to open the sheet in a spreadsheet and have their existing computers function as the support device of the present invention. In other words, service providers and businesses can realize the support device of the present invention without the need for expensive capital investment or complicated procedures associated with the introduction of dedicated equipment or the installation of new software.

[0033] As a result, the present invention not only reduces the burden on service providers in drafting the above-mentioned documents, enabling them to provide thorough and attentive care and assistance, but also reduces the burden on service providers and businesses when introducing the support device of the present invention.

[0034] Therefore, the invention relating to the seventh feature can provide a technical means for supporting the reduction of the burden on both service providers and service providers in obtaining the specific facility supplement, so that thorough and attentive care and assistance can be provided. Effect of the Invention

[0035] According to the present invention, a technical means can be provided that helps reduce the burden on both service providers and service providers in obtaining the specific facility surcharge, so that thorough and considerate care and assistance can be provided. [Brief description of the drawings]

[0036] [Figure 1] FIG. 1 is a block diagram showing an example of the hardware and software configurations of a system S according to an embodiment of the present invention. [Diagram 2] FIG. 2 is an example of the sentence candidate group table 131. [Diagram 3] FIG. 3 is a continuation of the previous figure. [Figure 4] FIG. 4 is a continuation of the previous figure. [Diagram 5] FIG. 5 is a continuation of the previous figure. [Figure 6] FIG. 6 is an example of the schedule table 132. [Figure 7] FIG. 7 is a main flowchart showing an example of a preferable flow of the assistance process executed by the assistance device 1. As shown in FIG. [Figure 8] FIG. 8 is a continuation of the previous figure. [Figure 9] FIG. 9 is a continuation of the previous figure. [Figure 10] FIG. 10 is a display example of the schedule area R1. [Figure 11] FIG. 11 is a display example of the visit information area R2. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0037] First, although the following disclosure, diagrams, and / or claims are described as being described alone or in combination with one or more other aspects, the subject matter of the immediate disclosure is not intended to be so limited. That is, the immediate disclosure, diagrams, and claims are intended to encompass the various aspects described herein, each alone or in one or more combinations with each other. For example, even if the immediate disclosure describes and illustrates a first embodiment, a second embodiment, and a third embodiment in such a manner that the first embodiment is described and illustrated in particular with respect to the second embodiment, or the second embodiment is described and illustrated only with respect to the third embodiment, the immediate disclosure and illustrations are not so limited and may include only the first embodiment, only the second embodiment, only the third embodiment, or one or more combinations of the first, second, and / or third embodiments, such as the first and second embodiments, the first and third embodiments, the second and third embodiments, or the first, second, and third embodiments.

[0038] The use of the phrase "or" in this document shall mean a "non-exclusive" arrangement unless expressly specified otherwise. For example, "item x is A or B" shall mean either: (1) item x is either A or B, but not both; or (2) item x is both A and B. In other words, the word "or" is not used to define an "exclusive" arrangement.

[0039] Additionally, as used herein, the phrases "comprising at least one of" and "comprising at least one of the following," when used in conjunction with a system or element, mean that the system or element includes one or more of the elements listed after the phrase. For example, if there are three types of elements, a first element, a second element, and a third element, the phrases "comprising at least one of" and "comprising at least one of the following" are to be interpreted as any of the following structural arrangements: a device including the first element, a device including the second element, a device including the third element, a device including the first and second elements, a device including the first and third elements, a device including the second and third elements, or a device including the first, second, and third elements.

[0040] A similar interpretation is intended when the phrase "used in at least one of the following" is used in this context. Additionally, "and / or" is used in this context as a verbal conjunction to indicate that one or more of the listed elements or conditions are included or occur. For example, a device that includes a first element, a second element, and / or a third element is to be interpreted as any of the following structural arrangements: a device that includes the first element, a device that includes the second element, a device that includes the third element, a device that includes the first element and the second element, a device that includes the first element and the third element, a device that includes the second element and the third element, or a device that includes the first element, the second element, and the third element.

[0041] In addition, the use of the phrase "and / or" in the text means a "non-exclusive" arrangement, as stipulated in the Japanese Industrial Standards (JIS) "Format and preparation method of standard sheets JIS Z 8301."

[0042] Hereinafter, an example of an embodiment of the present invention will be described in detail with reference to the drawings.

[0043] <System S> FIG. 1 is a block diagram showing an example of the hardware and software configurations of a system S according to an embodiment of the present invention.

[0044] The system S includes at least one terminal T and a support device (support device 1) for a home care service provider that are configured to be able to communicate with each other via a network N.

[0045] [Support device 1] The support device (support device 1) for a home care service provider according to this embodiment includes a control unit 11, a storage unit 13, a communication unit 14, a screen 15, and an input unit 16. The support device 1 executes the program of this embodiment to perform support processing for the home care service provider, including a process of automatically generating text to be communicated by a service provider manager to a home care worker, etc.

[0046] [Visiting caregivers, etc.] In this embodiment, the term "visiting care worker, etc." is used as a general term for practitioners who visit the user's home and provide care services to the service user, such as a visiting care worker. The service manager of the visiting care service is required to communicate user information to the visiting care worker, etc. in writing, etc., and to have the visiting care worker, etc. report the information.

[0047] Hereinafter, the visiting care worker in charge of home visits related to home care services will be referred to simply as the "care worker in charge." The user of home care services will also be referred to simply as the "user." The service manager will also be referred to simply as the "service manager."

[0048] [Control unit 11] The control unit 11 includes a Central Processing Unit (CPU), a Random Access Memory (RAM), and a Read Only Memory (ROM).

[0049] The control unit 11 cooperates with at least one of the storage unit 13 and the communication unit 14 as necessary. The control unit 11 realizes a display command unit 111 and an instruction generating unit 112, which are software components of the program of this embodiment executed by the support device 1.

[0050] The support process executed by the program of this embodiment will be described later with reference to FIGS.

[0051] [Storage section 13] The memory unit 13 is a device in which data and / or files are stored, and has a storage unit that non-temporarily stores data using a hard disk, a semiconductor memory, a recording medium, a memory card, etc. The memory unit 13 stores a program executed by the microcomputer, a sentence candidate group table 131, a schedule table 132, the correspondence between the working hours and wages of each person in charge, the upper limit of working hours for each person in charge, notes related to the person in charge, etc.

[0052] It is preferable that the storage unit 13 stores a set of data according to this embodiment, such as a macro as a program executed by a microcomputer, a sentence candidate group table 131, and a schedule table 132, in the form of a spreadsheet software file.

[0053] In the form of a spreadsheet file, the storage unit 13 stores a spreadsheet file including data including sentence candidate group data (sentence candidate group table 131) including multiple sentence candidates used in automatically generating sentences to be communicated to visiting care workers by a service provider responsible for home care services, and a macro that causes a computer (support device 1) to execute the support process of this embodiment. The spreadsheet file is not particularly limited as long as it is capable of executing macros, and may be, for example, a Microsoft Excel (registered trademark) sheet.

[0054] (Sentence candidate table 131) The sentence candidate group table 131 stores sentence candidates to be communicated by the service provider responsible for the home care service to the home care worker or the like.

[0055] In order to ensure that the requirements for the specific business establishment surcharge are met and that the sentence candidates are properly prepared so that sentences that provide thorough and attentive care and assistance are automatically generated, it is preferable that the sentence candidate group table 131 stores sentence candidate groups having a sentence candidate group for confirming physical condition, a sentence candidate group for confirming mental condition, a sentence candidate group for confirming daily life, and a sentence candidate group for confirming safety.

[0056] The number of sentence candidates stored in the sentence candidate group table 131 is preferably in the range of 48 to 80. This covers all the information necessary to satisfy the requirements of "(3) Transmission of user information by documents, etc., and reports from visiting caregivers, etc." related to the specific establishment surcharge, while preventing bias in automatically generated sentences that occurs when the number of sentence candidates is too large. As the inventors have determined through trial and error that 64 is the optimal value, it is more preferable that the number of sentence candidates is in the range of 56 to 72. When the number of sentence candidates is 64, the preferred examples of the number and composition of sentence candidates belonging to each of the sentence candidate group for checking physical condition, the sentence candidate group for checking mental condition, the sentence candidate group for checking daily life, and the sentence candidate group for checking safety are as follows.

[0057] Fig. 2 is an example of the sentence candidate group table 131. Figs. 3, 4, and 5 are each continuations of the previous figures. A preferred example of the sentence candidates included in the sentence candidate group table 131 will be described below with reference to Figs. 2 to 5. In Figs. 2 to 5, a serial number and a type are assigned to each sentence candidate for the purpose of explanation, but it is not an essential requirement for the sentence candidate group table 131 that a serial number and a type are assigned to each sentence candidate.

[0058] ((Candidate sentences for confirming physical condition)) Figure 2 shows 24 sentence candidates belonging to the group of sentence candidates for checking physical condition. Changes in physical condition due to aging, etc. (declining physical ability, poor health, weakening of the five senses, etc.) are important points to check in nursing care services. These sentence candidates will help visiting caregivers to understand the physical condition of users and provide thorough, attentive care and assistance according to their physical condition.

[0059] Appropriate diet, medication and excretion during meals, and hydration are important points to check in nursing care. Of the 24 candidate sentences, eight candidates, including "Please check whether oral care after meals is being performed," "Please check whether food is spilled while eating and drinking," "Please check whether there is a change in appetite or an increase in leaving food uneaten," "Please check whether the user has difficulty using spoons and chopsticks," "Please check the number of times the user defecates," "Please check the amount of water the user is drinking," "Please check whether the user is drinking enough water," and "Please report any changes in the user's medication status," are candidates for meal confirmation. The candidate sentences for meal confirmation encourage visiting caregivers to check the diet, which is important in checking the physical condition of service users, and contribute to ensuring that personal care and assistance related to meals is provided without omissions.

[0060] The physical condition of the user, which is judged by asking about subjective symptoms or checking objective symptoms, is an important item to check in caregiving. Of the 24 candidate sentences, eight candidates, namely "Please check if there is any restriction or pain in the movement of the limbs when moving the body," "Please check if there is any shortness of breath or irregular breathing when moving," "Please tell us about any changes in your physical condition," "Please check if there is any swelling in the limbs," "Please check if there is any discomfort in the sensation of your feet or hands," "Please check if there is any pain or numbness," "Please check if the volume of the television or radio is appropriate," and "Please report any changes in the user's complaints or special requests," are candidates for physical condition check. The candidates for physical condition check encourage visiting caregivers to check the physical condition of the service user, which is important in checking the physical condition of the service user, and contribute to providing thorough and considerate caregiving and assistance based on the physical condition.

[0061] The amount of activity of the user, which is determined by asking about subjective symptoms or checking objective symptoms, is an important item to check in caregiving. Of the 24 sentence candidates, eight candidates, namely "Check whether the amount of activity during the day has decreased," "Check whether the time spent sitting or lying down has increased," "Check how easily the user gets tired," "Check whether the user appears tired," "Check whether the user's movements have become slow," "Check whether the user continues to maintain the same posture in bed or chair," "Please tell us if there are any changes in the amount of assistance," and "Check the actions that require assistance," are candidates for activity amount confirmation. The activity amount confirmation sentence candidates encourage visiting caregivers to check the amount of activity, which is important in checking the physical condition of service users, and contribute to providing thorough and considerate caregiving and assistance based on the amount of activity.

[0062] ((Candidate sentences for checking mental state)) Figure 3 shows 16 candidate sentences belonging to the group of candidate sentences for checking mental state. Changes in mental state due to aging, etc. (decline in motivation and cognitive function, irregular sleep, etc.) are important points to check in nursing care services. These candidate sentences will help visiting caregivers to understand the mental state of users and provide thorough, compassionate care and assistance according to their mental state.

[0063] The motivation of service users is an important point to check in caregiving. Of the 16 candidate sentences, eight candidates, namely "Please tell us about any changes in motivation for ADL and IADL," "Check their recent appetite," "Ask about their motivation to go out," "Check if their mood and motivation have declined," "Check if they are continuing their hobbies and pastimes," "Check if they are easily tired or feeling weak," "Check if they are becoming reluctant to move their bodies," and "Check if they are getting tired more easily," are candidates for motivation check. The candidate sentences for motivation check encourage visiting caregivers to check the maintenance of motivation, which is important in checking the mental state of service users, and contribute to providing thorough and caring care and assistance that takes motivation into account.

[0064] Psychological health is an important item to check in caregiving. Of the 16 candidate sentences, eight candidates, namely "Please report any changes in mental health," "Check your recent mood and feelings," "Check if daily habits are being maintained," "Check if conversations and responses are smooth," "Tell us about any changes in hygiene and cleanliness," "Check if physical cleanliness is being maintained," "Ask about the quality of sleep," and "Pay close attention to the facial expressions of the user," are candidates for psychological health check sentences. The candidates for psychological health check sentences encourage visiting caregivers to observe the psychological health of service users, which is important for checking their mental state, and contribute to providing thorough, caring care and assistance that takes psychological health into account.

[0065] ((Sentence candidates for daily life confirmation)) Figure 4 shows 16 candidate sentences belonging to the group of candidate sentences for daily life confirmation. Understanding daily life, which reflects the physical and mental state of the service user and leads to maintaining a healthy and safe life, is an important confirmation item in nursing care services. These candidate sentences contribute to enabling visiting caregivers to understand the daily life of users and provide thorough, considerate care and assistance that is appropriate for their daily lives.

[0066] Whether daily life is being maintained in a healthy manner is an important point to check in caregiving. Of the 16 candidate sentences, eight candidates, namely "Please check that the house is not being tidied up," "Please check that mail and documents are being organized," "Please check that food in the refrigerator is properly stored," "Please check that laundry is not piling up," "Please check that the trash is being taken out," "Please check that there are no changes in daily rhythm," "Please check that face and hand washing are being done," and "Please check that inventory management of daily necessities is being done," are candidates for sentences for checking daily life maintenance. The candidates for sentences for checking daily life maintenance encourage visiting caregivers to check the maintenance of daily life, which is important in checking the daily life of service users, and contribute to providing thorough and caring care and assistance based on the maintenance of daily life.

[0067] Issues in daily life are important points to check in caregiving. Of the 16 candidate sentences, eight candidates, namely "Please report any changes based on the previous visit report," "Please report any changes in the family or housing environment," "Please inform us of any changes in the user's environment, especially family relationships," "Please report any changes since the last time the service was provided," "Check the brightness and lighting conditions in the house," "Check that there are no imbalances in the diet," "Check that there are no difficulties in daily life," and "Check that there are no requests regarding going out," are candidates for sentences to check daily life issues. The candidate sentences for checking daily life issues encourage visiting caregivers to check the daily life issues that are important when checking the daily life of the service user, and contribute to providing thorough and considerate caregiving and assistance based on those issues.

[0068] ((Sentence candidates for safety confirmation)) Figure 5 shows eight candidate sentences that belong to the group of candidate sentences for safety confirmation. The safety of service users is an important point to confirm in nursing care services. These candidate sentences will help visiting caregivers to understand the safety of users and provide thorough, considerate care and assistance that allows them to live more safely.

[0069] The eight candidate sentences, "Make sure they don't forget things or look for things often," "Make sure they don't have difficulty chewing or swallowing while eating," "Make sure they don't feel anxious or have difficulty moving," "Make sure they can regulate their body temperature on their own and that the room temperature is appropriate," "Make sure that medications are stored properly," "Make sure that emergency contact information is in an easy-to-find location," "Make sure that electrical cords are not in the way," and "Tell us about any changes in the risk of falling (unsteadiness, tripping, falling while lying down or sitting, etc.)," ​​belong to the group of candidate sentences for safety confirmation.

[0070] (Schedule Table 132) The schedule table 132 stores the schedule of the person in charge. The schedule includes the person in charge and the plan for each visit of the person in charge. The plan includes the time of the visit, the service user, and the service content. The schedule may include the length of time the service is provided or notes regarding the visit.

[0071] When the set of data according to this embodiment is stored in the form of a spreadsheet file, the schedule table 132 is preferably in the form of a table with time on the vertical axis and person in charge on the horizontal axis. This allows the schedule table 132 displayed by the spreadsheet software to be visually displayed as a schedule table itself, allowing users such as service managers to intuitively grasp the schedule. This form is suitable for horizontal writing, but a similar table with person in charge on the vertical axis and time on the horizontal axis is suitable for vertical writing.

[0072] In this case, it is preferable that the schedule is arranged in the same column in order of a cell indicating a service user, a cell indicating a service provision time period, a cell indicating the service content, and a cell indicating the length of time. This allows the program of this embodiment to search for a row indicating a service user in the schedule table 132 and obtain other data from a series of cells following that cell, and also allows the display of the schedule table 132 itself to clearly show a schedule including this group of information.

[0073] For the convenience of the service manager, it is preferable that the spreadsheet file is structured so that a week's worth of schedules are stored on a separate sheet for each day. This allows the service manager to reduce the effort required for written communication and schedule management, etc., related to the requirement "(3) Communication of user information in writing, etc., and reports from visiting care workers, etc.", which is one of the system requirements for the specific business establishment surcharge, by switching sheets each day and duplicating the file each week.

[0074] 6 is an example of the schedule table 132. This example includes a column showing the time period from 7:00 a.m. to 12:00 noon in 10-minute increments, a column showing the schedule of person in charge A, a column showing the schedule of person in charge B, and a column showing the schedule of person in charge C.

[0075] The column for person in charge A does not include data corresponding to a schedule. As a result, the support device 1 can calculate the operating rate and wages assuming that person in charge A has no plans to visit the service user between 7:00 a.m. and 12:00 p.m.

[0076] In the column for Person B, from the row for 9:30 to the row for 10:20, there are arranged in order a cell indicating that the service user is "weekday first day of the month", a cell indicating that the type is the type indicated by the code "△student 3", a cell indicating that the time period is "9:30 to 10:30", a cell indicating that the service content is "cleaning and shopping", and a cell indicating that the duration is "60" minutes. As a result, the support device 1 can automatically generate a text regarding the visit, assuming that Person C is planning to visit the home of "weekday first day of the month" (type "△student 3") for 60 minutes from 9:30 to 10:30 in the morning to provide the service of "cleaning and shopping", and can also calculate Person B's operating rate and wages.

[0077] In the column for Person in Charge C, from the 11:00 a.m. row to the 12:00 noon row, there are arranged in order a cell indicating that the service user is "Hisao Nao○", a cell indicating that the type is the type indicated by the code "△ (disability) life 4", a cell indicating that the time period is "11:00-12:00", a blank cell indicating that the service content is undecided, and a cell indicating that the time length is "60" minutes. As a result, the support device 1 can automatically generate a sentence related to the visit, assuming that Person in Charge B is scheduled to visit the home of "Hisao Nao○" (type "△ (disability) life 4") for 60 minutes from 11:00 a.m. to 12:00 noon to provide a separately determined service, and can also calculate Person in Charge C's operating rate and wages.

[0078] [Communications Section 14] The specific configuration of the communication unit 14 is not particularly limited as long as it is for connecting the support device 1 to the network N and performing communication. As the communication unit 14, for example, a configuration using a network card compatible with the Ethernet standard, a communication device compatible with wireless LAN, etc. can be mentioned.

[0079] [Screen 15] The screen 15 is not particularly limited as long as it is configured to display the schedule area R1, the visit information area R2, the wage area, the utilization rate area, the confirmation area, etc. The screen 15 may be, for example, a liquid crystal display, an organic electroluminescence display, etc. The screen 15 may be configured integrally with the support device 1 (for example, a built-in display of a notebook computer), or may be a display device configured separately.

[0080] [Input section 16] The input unit 16 is not particularly limited as long as it is configured to allow the service manager to perform various inputs. The input unit 16 has, for example, a keyboard, various pointing devices, etc. The input unit 16 may be configured integrally with the support device 1 (for example, a keyboard and a pointing device provided in a notebook computer), or may be configured separately.

[0081] [Configure as a server] The support device 1 may be in the form of a server that does not include the screen 15 and the input unit 16. In this case, the support device 1 executes, for example, a process of transmitting data for displaying the schedule area R1, the visit information area R2, the wage area, the utilization rate area, the confirmation area, etc., to a service manager terminal configured separately from the support device 1, a process of receiving data indicating an input from the service manager, etc., from the service manager terminal, etc.

[0082] [Network N] The type of the network N is not particularly limited as long as it is a network that allows the support device 1 and the like to communicate. The type of the network N is, for example, the Internet, a mobile phone network, a wireless LAN, and the like.

[0083] [Terminal T] The terminal T is used by a visiting care worker or the like. The terminal T executes processes such as receiving and displaying text transmitted from the support device 1 and transmitting a report on the text. The type of the terminal T is, for example, a mobile terminal exemplified by a smartphone or a tablet terminal.

[0084] [Main Flowchart of Support Processing] FIG. 7 is a main flow chart showing an example of a preferred flow of the support process executed by the support device 1. FIG. 8 and FIG. 9 are each a continuation of the previous figure. Below, an example of a preferred flow of the support process executed by the support device 1 is explained using FIG. 7 to FIG. 9. In the example shown below, the support device 1 is explained as having a screen 15 and an input unit 16, but a person skilled in the art can similarly configure the display and input on a service manager terminal configured separately from the support device 1 based on the following example.

[0085] In order to realize the process from inputting the schedule to automatically generating text, the support process preferably includes a series of processes related to displaying a screen including the schedule area R1 and inputting the schedule via the schedule area R1. Steps S1 to S3 are an example of the process.

[0086] This process may be realized by using the functions of the spreadsheet software, or by cooperation between the spreadsheet software and a macro included in the spreadsheet software file. By utilizing the functions of the spreadsheet software, the cost involved in introducing the support device 1 of this embodiment is further reduced. The spreadsheet software provides functions such as input, display, and data update. The macro provides functions such as discrimination and data linkage between the input cell and other cells.

[0087] [Step S1: Display the screen] The control unit 11 cooperates with the storage unit 13 and the screen 15, etc., to realize a display command unit 111. Then, the control unit 11 executes a process of displaying the screen 15 including a schedule area R1 for inputting and displaying the schedule of a visiting caregiver, etc., by the display command unit 111 (schedule screen display step). The control unit 11 shifts the process to step S2.

[0088] [Step S2: Determine if a schedule has been entered] The control unit 11 cooperates with the storage unit 13 and the input unit 16 to execute a process of determining whether or not a schedule has been input to the schedule area R1 (schedule input determination step). If the control unit 11 determines that a schedule has been input, it shifts the process to step S3, and if not, it shifts the process to step S6.

[0089] [Step S3: Update schedule] The control unit 11 cooperates with the storage unit 13 to execute a process of updating the schedule stored in the schedule table 132 based on the input related to the schedule input determination step (schedule update step). The control unit 11 shifts the process to step S4.

[0090] The support process preferably includes a series of processes related to the calculation and display of wages and utilization rates via the schedule area R1. This reduces the burden on the service provider in relation to these calculations, and supports the service provider in providing thorough and attentive care and assistance through efficient schedule management that takes wages and utilization rates into account. Steps S4 to S5 are an example of this process.

[0091] This process may be realized by using the functions of the spreadsheet software, or by cooperation between the spreadsheet software and a macro included in the spreadsheet software file. By utilizing the functions of the spreadsheet software, the cost involved in introducing the support device 1 of this embodiment is further reduced. The spreadsheet software provides functions such as input, display, and data update. The macro provides functions such as calculation.

[0092] [Step S4: Calculate wages and utilization rates] The control unit 11 executes a process of calculating wages and an operating rate based on the above-mentioned schedule through the display command unit 111 (wage etc. calculation step). The control unit 11 shifts the process to step S5.

[0093] [Step S5: Display wages and utilization rates] The control unit 11 executes a process of displaying the wages and utilization rate calculated in the wage calculation step and the like on the screen 15 based on the above-mentioned schedule through the display command unit 111 (wage, etc. display step). The control unit 11 moves the process to step S6. This process is realized, for example, by displaying the visit information area R2 having a wage area and an utilization rate area on the screen 15.

[0094] The support process includes a series of processes in which a service provider responsible for home care services automatically generates text to be communicated to home care workers, etc. Steps S6 to S11 are an example of the series of processes.

[0095] [Step S6: Repeat for all staff members] The control unit 11 cooperates with the storage unit 13 and the screen 15, etc., to realize the instruction generation unit 112. Then, the control unit 11 executes a process of repeating the processes from step S7 to step S11 for all the persons in charge by the instruction generation unit 112 (loop start step). The control unit 11 shifts the process to step S7.

[0096] The loop related to the loop start step may be realized by a repeat process, or may be realized by an expanded loop process in which the loop process is expanded in advance according to the number of people in charge. When the support process is realized by a macro included in a spreadsheet software file, it is preferable that the loop is realized by an expanded loop process in order to prevent an increase in the processing load caused by the macro that displays according to the number of loops.

[0097] [Step S7: Determine if it is a holiday] The control unit 11 executes a process of determining whether or not the person who is the processing target in the current iteration of the loop process is on vacation through the instruction generating unit 112 (an vacation determination step). If the control unit 11 determines that the person is on vacation, it shifts the process to step S11, and if not, it shifts the process to step S8.

[0098] [Step S8: Determine if there are any undisplayed visits] The control unit 11 executes a process of determining whether or not there are any undisplayed visits among the visits handled by the person who is the processing target in the current iteration of the loop process, through the instruction generating unit 112 (undisplayed visit determination step). If the control unit 11 determines that there are any, it shifts the process to step S9, and if not, it shifts the process to step S11.

[0099] [Step S9: Automatically generate text] The control unit 11 executes a process of automatically generating a sentence to be communicated by the service provider responsible for the home care service to the home care worker, etc., by the instruction generation unit 112 (automatic sentence generation step). The control unit 11 moves the process to step S10. In this step, the instruction generation unit 112 automatically generates the above-mentioned sentence by randomly selecting from a sentence candidate group (sentence candidate group table 131) including a plurality of sentence candidates.

[0100] In order to prevent bias in the automatically generated sentences and to reduce computational costs, in this step, it is preferable that the instruction generation unit 112 is configured to randomly extract sentence candidates without weighting the sentence candidates.

[0101] In order to prevent the service provider from having to waste time sorting through sentences due to excessive information being provided, and also to reduce computational costs, in this step, it is preferable that the instruction generation unit 112 is configured to automatically generate one sentence for each visit.

[0102] In this step, the instruction generating unit 112 is preferably configured to randomly select from a group of sentence candidates including a group of sentence candidates for checking physical condition, a group of sentence candidates for checking mental condition, a group of sentence candidates for checking daily life, and a group of sentence candidates for checking safety. As a result, the support device 1 can use a group of sentence candidates with an appropriate configuration prepared in advance to generate sentences that meet the requirements for the specific business establishment surcharge and enable thorough and considerate care and assistance, and can support more appropriate communication to meet the above requirements.

[0103] When the assistance process is realized by a spreadsheet macro, it is preferable that the assistance device 1 automatically generates text every time the display of the spreadsheet is updated. This allows the assistance device 1 to provide an operation system that can automatically generate text by a simple procedure via the standard operation of the spreadsheet, that is, updating the display of the sheet.

[0104] [Step S10: Display the text] The control unit 11 executes a process of causing the display command unit 111 to display the sentence generated in the automatic sentence generation step on the screen 15 (display command step). The control unit 11 moves the process to step S8.

[0105] In the display command step, the display command unit 111 displays on the screen 15 visit information including at least the identification information of the visiting care worker and the service user receiving the visiting care service, and the text automatically generated by the instruction generation unit 112.

[0106] Moreover, it is preferable that the display command unit 111 displays the visit information further including transmission check information indicating the transmission status of the above-mentioned text and report check information indicating the report status corresponding to the above-mentioned text on the screen 15. The display is realized, for example, by displaying the visit information area R2 having a confirmation area on the screen 15.

[0107] [Step S11: Determine whether to continue the loop] The control unit 11 executes a process of determining whether to continue the loop related to the loop start step by using the instruction generation unit 112 (loop continuation determination step). If the control unit 11 determines to continue, it changes the person in charge to be processed in the repeated loop processing to an unprocessed person and moves the process to step S7, and if not, it moves the process to step S12. In the loop continuation determination step, the instruction generation unit 112 determines to continue if there is an unprocessed person in charge.

[0108] In the support process, when a process is performed to display on the screen 15 visit information further including transmission check information indicating the transmission status of the above-mentioned text and report check information indicating the report status corresponding to the above-mentioned text, the support process preferably includes a series of processes to update the transmission status and the report status in response to an input. In this way, the support device 1 can provide the screen 15 on which it is easy to check whether the requirements of "(3) Transmission of user information by documents, etc., and reports from visiting care workers, etc." are met, without increasing the burden on the business operator.

[0109] The process of updating the transmission status, etc. may be realized by using the functions of the spreadsheet software, or may be realized by cooperation between the spreadsheet software and a macro included in the spreadsheet software file. By utilizing the functions of the spreadsheet software, the cost of introducing the support device 1 of this embodiment is further reduced. The spreadsheet software provides functions such as input, display, data update, etc. The spreadsheet software provides functions such as input, display, data update, etc. The macro provides functions such as data linkage, etc.

[0110] [Step S12: Determine whether the transmission status has been input] The control unit 11 executes a process of determining whether the communication status of the above-mentioned sentence has been inputted by the display command unit 111 (communication status input determination step). If the control unit 11 determines that the communication status has been inputted, the process proceeds to step S13, and if not, the process proceeds to step S14.

[0111] [Step S13: Update transmission status] The control unit 11 executes a process of updating the communication status based on the above-mentioned input through the display command unit 111 (communication status updating step). The control unit 11 moves the process to step S14.

[0112] [Step S14: Determine whether the report status has been entered] The control unit 11 executes a process of determining whether a report status corresponding to the above-mentioned sentence has been inputted by the display command unit 111 (a report status input determination step). If the control unit 11 determines that the report status has been inputted, the process proceeds to step S15, and if not, the process returns to step S1 and the processes from step S1 to step S15 are repeated.

[0113] [Step S15: Update report status] The control unit 11 executes a process of updating the report status based on the above-mentioned input through the display command unit 111 (report status update step). The control unit 11 returns the process to step S1, and repeats the processes from step S1 to step S15.

[0114] [Effects of Support Processing] By executing the above-mentioned support process by the program of this embodiment, the support device 1 automatically generates (step S9) a document to be transmitted by the service provider to the visiting care worker, etc., regarding "(3) Transmission of user information in writing, etc., and reports from visiting care workers, etc.", one of the system requirements for the specific business establishment surcharge, and displays the document on the screen (step S10), thereby reducing the burden on the service provider manager in drafting the document. The "visiting care worker, etc." here is a general term for a practitioner who visits the user's home and provides care services to the service user, such as a visiting care worker.

[0115] Random sampling does not require a sophisticated algorithm for selecting sentence candidates and the associated complicated data management, and can be realized by a simple calculation process for random selection. In the automatic generation of the above sentences, the instruction generating unit 112 adopts a method of random sampling from a sentence candidate group (sentence candidate group table 131) including multiple sentence candidates, which requires a large amount of work to create an appropriate sentence candidate group, but minimizes the calculation processing cost for the automatic generation (step S9).

[0116] As a result, the support device 1 not only reduces the burden on the service provider in drafting the above-mentioned documents, enabling thorough and attentive care and assistance, but also reduces the hardware performance required for the support device by simplifying the calculation process, thereby reducing the financial burden on the business operator in introducing and operating the support device 1.

[0117] Regarding this automatic generation, random sampling with weighting of sentence candidates has a higher computational cost than a method of randomly sampling sentence candidates without weighting.In addition, random sampling with weighting may give priority to certain sentence candidates, which may bias the automatically generated sentences and make it difficult to provide instructions that allow thorough and considerate nursing care and assistance.

[0118] The above-mentioned automatic generation can be configured to adopt a method of randomly extracting sentence candidates without weighting (step S9). This configuration solves the above-mentioned problems, reduces the burden on the service provider, enabling thorough and considerate care and assistance, and further reduces the financial burden on the business operator who introduces the support device 1 that performs automatic generation by reducing the calculation processing cost.

[0119] In addition, the above-mentioned automatic generation can be configured to perform a minimum amount of automatic generation for each visit (step S9). This configuration prevents excessive information provision from causing the service provider to spend time selecting and discarding text, which can hinder attentive care and assistance, while further reducing the burden on the business operator who introduces the support device 1 that performs automatic generation by reducing calculation processing costs.

[0120] A loop process is performed for all staff members (steps S6 to S11), and if it is determined in this loop process that the staff member is not on vacation (step S7) and if it is determined that there is a visit that has not yet been displayed (step S8), a text is automatically generated (step S9). This is an example of a configuration that performs minimum automatic generation for each visit. This allows the support device 1 to automatically generate text for all visits by each staff member so that they can provide attentive care and assistance without any omissions.

[0121] The above-mentioned automatic generation can be configured to use a randomly selected sentence candidate group (sentence candidate group table 131) having a sentence candidate group for confirming physical condition, a sentence candidate group for confirming mental condition, a sentence candidate group for confirming daily life, and a sentence candidate group for confirming safety. Since the sentence candidate group table 131 in this configuration has appropriate content that has been prepared in advance, the instruction generation unit 112 generates sentences that meet the requirements for the specific business establishment surcharge and allow for thorough and considerate care and assistance. This allows the support device 1 to support more appropriate communication to meet the above requirements.

[0122] Therefore, this embodiment can provide a technical means to help reduce the burden on both service providers and service providers in obtaining the specific facility surcharge, so that thorough and considerate care and assistance can be provided.

[0123] In order to check whether or not attentive care and assistance is being provided without omissions, the service provider is required to accurately grasp the status of written communication and reporting. The support process can be configured to add a simple display of communication check information and report check information, which include necessary and sufficient information on the communication status and report status (step S10, steps S12 to S15). This makes it possible to provide a screen that allows easy confirmation of whether the requirements of "(3) Communication of user information in writing, etc., and reports from visiting caregivers, etc." are met, without increasing the burden on the business operator who introduces the support device 1.

[0124] As a result, the support device 1 seamlessly supports a series of procedures from document generation to transmission and reporting, prevents omissions in information transmission and reporting, and enables the service manager to grasp the situation in real time. Therefore, the support device 1 can provide support that significantly reduces the burden on the service provider and the business operator in the series of procedures for efficiently meeting the requirements for the specific business establishment surcharge.

[0125] The support process can be configured to update the schedule according to the input (steps S1 to S3), calculate wages and utilization rates based on the schedule (step S4), and display them (step S5). This allows the support device 1 to reduce the burden on the service provider in relation to these calculations, and supports the service provider in providing thorough and attentive care and assistance through efficient schedule management that takes into account wages and utilization rates.

[0126] As a result, the support device 1 links the creation of visit instructions with schedule management, and supports both the field where the service manager transmits documents and management, thereby simultaneously optimizing the contents of instructions and optimizing visit plans. Therefore, the support device 1 can support the efficient achievement of specific business establishment surcharge requirements and reduce management burdens.

[0127] The support process of this embodiment can be executed by a macro executed by an electronic computer and a spreadsheet file having data on a group of sentence candidates (storage unit 13).

[0128] This allows the service provider and the business operator to open the file in a spreadsheet software and have an existing computer function as the support device 1 of this embodiment. In other words, the service provider and the business operator can realize the support device 1 of this embodiment described above without expensive capital investment or complicated procedures associated with the introduction of dedicated equipment, installation of new software, etc.

[0129] This allows the file to utilize the flexibility and real-time processing of spreadsheet software to provide support that integrates visit information management and instruction generation. Executing support processing using a spreadsheet file reduces the introduction cost and operational burden of the support device 1, and contributes to efficiently achieving the requirements for the specific establishment surcharge. This improves adaptability, particularly for small-scale businesses that have difficulty in bearing the financial burden of introducing dedicated equipment.

[0130] <Usage example> The following is an example of how to use the support device 1 and the system S of this embodiment. In the following, a use example in which the support device 1 and the system S of this embodiment are realized by a spreadsheet software file stored in the storage unit 13 will be described.

[0131] [Preparing files] The service manager prepares a spreadsheet file that stores various data and macros that execute the support process of this embodiment. If a week's worth of schedules, etc. are to be stored in the file, the service manager makes the preparations by duplicating the file every week and changing the file name, etc. In addition, the service manager adds, deletes, changes, etc., personnel in charge as necessary.

[0132] [Schedule input] By opening the file using a spreadsheet software, the support device 1 displays the schedule area R1.

[0133] The service manager inputs a schedule for each staff member into the schedule area R1. Fig. 10 is a display example of the schedule area R1. In this example, schedules for staff members A, B, and C are shown that are similar to those shown in the schedule table 132. At this time, the service manager can adjust the schedule by referring to the operating rate and wages that are updated each time the schedule is input.

[0134] [Transmission of user information in writing, etc.] The support device 1 displays the visit information area R2. FIG. 11 is a display example of the visit information area R2. In this example, for the person in charge C, a visit to "Hisa〇 Nao〇" (△ (disabled) student 4) and a sentence automatically generated for the visit, "Please check if you are getting tired easily," and a visit to "Naga〇 Misao" (△ student 3) and a sentence automatically generated for the visit, "Please check if the volume of the TV or radio is appropriate." are shown. In addition, in this example, for the person in charge D, a visit to "Ki〇 Ryo〇" (△ physical 2 student 1) and a sentence automatically generated for the visit, "Please check if there is no spillage of food when eating and drinking," and a sentence automatically generated for "Naga〇 Misao" (△ physical 1 student 2) and a sentence automatically generated for the visit, "Please check if there is any change in your daily rhythm." are shown. Furthermore, in this example, the display column of the person in charge E's name is changed to indicate that he is off.

[0135] The service manager takes a screenshot of the display of the visit information area R2 updated when inputting the schedule, and sends the screenshot to the person in charge via an appropriate communication means (for example, chat using LINE (registered trademark)). After that, the service manager updates the field for inputting the message transmission status. The service manager also refers to the field for inputting the message transmission status and continues to send screenshots to the person in charge to whom the message has not been transmitted.

[0136] [Service provision and reporting by personnel] The person in charge checks the visit information via the screenshot and provides service in accordance with the automatically generated text, etc. Then, the person in charge sends a report corresponding to the above-mentioned text to the service manager via the above-mentioned contact means. The service manager updates the field for inputting the report transmission status. The service manager also refers to the field for inputting the report transmission status and urges the person in charge who has not yet reported to report.

[0137] It should be noted that within the scope of the concept of the present invention, a person skilled in the art may come up with various modifications and alterations, and it is understood that these modifications and alterations also fall within the scope of the present invention. For example, even if a person skilled in the art appropriately adds, deletes, or modifies the design of the above-mentioned embodiment, or adds, omits, or modifies the conditions of a process, these modifications and alterations are included in the scope of the present invention as long as they include the gist of the present invention. [Explanation of symbols]

[0138] S System 1 Support equipment 11 Control section 111 Display command section 112 Instruction generation section 13 Storage section 131 Sentence candidate table 132 Schedule Table 14 Communications Department 15 screens 16 Input section R1 Schedule Area R2 Visit information area N Network T-Terminal

Claims

1. A display command unit that displays visit information related to a visit related to the home care service on a screen; An instruction generation unit that automatically generates a sentence to be conveyed by a service provider responsible for the home care service to a practitioner who visits the user's home and provides care services to the service user, regarding the visit; Equipped with The display command unit displays on a screen visit information including at least identification information of the practitioner and the service user who receives the home care service, and a sentence automatically generated by the instruction generation unit, The instruction generation unit automatically generates the sentence by randomly selecting the sentence from a group of sentence candidates including a plurality of sentence candidates. Support device for home care service providers.

2. The apparatus of claim 1 , wherein the indication generator is configured to randomly select candidate sentences without weighting.

3. The assistance device of claim 1 , wherein the instruction generator is configured to automatically generate one sentence for each visit.

4. The assistance device according to claim 1 , wherein the instruction generation unit randomly selects from a group of sentence candidates including a group of sentence candidates for checking a physical state, a group of sentence candidates for checking a mental state, a group of sentence candidates for checking daily life, and a group of sentence candidates for checking safety.

5. 5. The support device according to claim 1, wherein the display command unit further displays a schedule area for inputting and displaying the schedule of the practitioner, a wage area for displaying a wage calculation result based on the schedule, and an utilization rate area for displaying an utilization rate calculation result based on the schedule.

6. A computer comprising: A display command step of displaying visit information related to a visit related to the home care service on a screen; An instruction generation step of automatically generating a sentence to be communicated to a practitioner who visits the user's home and provides care services to the service user by a service provider responsible for home care services from data of a group of sentence candidates including a plurality of sentence candidates used for automatically generating a sentence to be communicated to a practitioner who visits the user's home and provides care services to the service user by a service provider responsible for home care services, the data being recorded in a spreadsheet file; Run the command, The display command step displays on a screen visit information including at least identification information of the practitioner and the service user who receives the home care service, and the text automatically generated in the instruction generation step; The instruction generating step automatically generates the sentence by randomly sampling the data. A program that enables a computer to realize the functions of a macro that accompanies a spreadsheet file.

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