Reservation management system and reservation management method

Abstract

To provide a reservation management system and a reservation management method capable of actively soliciting a reservation for a vacant frame for a customer having an attribute suitable for characteristics of each vacant frame.SOLUTION: A reservation management system in which a plurality of salons are affiliated, includes: a conditions receiving unit 125 for receiving an input of reservation conditions of a specific vacant frame for which a salon wants to collect a reservation and desired attribute conditions of a member user suitable for the characteristics of the specific vacant frame; and a notification processing unit 127 for notifying a notification object person specified based on the desired attribute conditions and salon use history information of all the member users of the reservation conditions of the specific vacant frame. The desired attribute conditions include designation of any of a member user having a use history of the salon, a member user having no use history of the salon, and all the member users.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a reservation management system that provides a reservation management service for a salon.

Background Art

[0002] In salon management such as beauty salons and hair salons, it is required to eliminate the idle time (hereinafter, the "idle time" may be referred to as an "idle slot") that occurs between reservations and improve the efficiency of operations.

[0003] Patent Document 1 describes a reservation management system capable of rearranging reservations in order to reduce the unusable idle time between reservations. In the reservation management system described in Patent Document 1, when there is unusable idle time less than the minimum reservation time, the person in charge is changed, or when the person in charge cannot be changed, a reservation time change is proposed to the reservation customers in the time zones before and after the unusable idle time, so that the minimum reservation time can be ensured.

[0004] Patent Document 2 describes a system including an output device that specifies the maximum continuous idle time from a predetermined time among the idle times of each staff and displays the maximum idle time on a display medium installed in a user's terminal or in front of the store. With this system, since the maximum idle time and available menus at a predetermined time are明示されるため、サロン予約を検討している顧客や通りすがりの潜在顧客をサロンに誘導するうえで有益な情報を提供できる。

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0006] The reservation management system described in Patent Document 1 aims to eliminate unused free time by asking customers to move their reservation times forward or backward. However, if the change request is not accepted, the reservation cannot be reallocated. Furthermore, repeated requests to change the reservation time to existing customers may cause them to feel annoyed, potentially leading to a decrease in customer satisfaction. In addition, while Patent Document 1 describes the reallocation of reservations, it does not describe how to make new reservations during the free time created by the reallocation.

[0007] The system described in Patent Document 2 appears to be somewhat effective in attracting customers who access reservation sites or salon homepages, or customers who happen to pass by the store. However, the system described in Patent Document 2 is not sufficient for salons to proactively take action to acquire reservations. For example, if a recent reservation is canceled or changed and a vacancy becomes available, simply waiting passively for a new reservation may not be enough to fill that vacancy.

[0008] Furthermore, the inventors found that salons have a need to attract either new or existing customers in order to fill their available appointment slots.

[0009] For example, acquiring new customers is crucial for salon management, so salons sometimes offer special benefits exclusively for new customers to attract them. However, salons may not want existing customers to see this kind of information about special offers for new customers.

[0010] Furthermore, salons sometimes face a dilemma: while they want to proactively publicize available appointment slots to fill them, they also don't want to give new or existing customers the impression that their salon is unpopular.

[0011] Furthermore, salons conduct consultations before and during treatments, explaining the menu and listening to the customer's requests. However, consultations with new customers tend to take longer than those with existing customers. This can lead to situations where, for example, a salon wants to attract new customers to longer available slots, while prioritizing existing customers for shorter slots.

[0012] However, conventional reservation management systems have made it difficult to meet these needs by conducting detailed reservation solicitations in order to fill vacant slots.

[0013] The objective of the present invention is to solve the above-mentioned conventional problems and to provide a reservation management system that can proactively solicit reservations for available slots from customers with attributes suitable for the characteristics of each available slot. [Means for solving the problem]

[0014] To solve the above problems, a reservation management system is provided in which a management server that provides reservation management services to multiple salons, a salon terminal device used by each salon, and a user terminal device used by member users of the reservation management service are connected via a network, wherein each salon terminal device includes: a reservation status provision unit that provides the reservation status for each business day of the salon and for each therapist; a specific vacant slot reception unit that accepts the selection of a specific vacant slot for which the salon wishes to solicit reservations when there are available slots; a reservation condition input field where the reservation conditions can be entered when the specific vacant slot is selected; and a special information input field that includes the date and time of the specific vacant slot, the length of the slot, and the therapist. A reservation management system comprising: a condition registration screen providing unit that provides the salon terminal device with a condition registration screen including a desired attribute condition input field where the desired attribute conditions of a suitable member user can be entered; a condition receiving unit that receives the reservation conditions and the desired attribute conditions from the salon terminal device; and a notification processing unit that identifies the person to be notified based on the entered desired attribute conditions and the salon usage history information of all member users stored in the database, and notifies the person of the reservation conditions for the specific available slot, wherein the desired attribute conditions include specifying one of the following: a member user who has used the salon, a member user who has not used the salon, or all member users.

[0015] Furthermore, the desired attribute conditions are specified to include the address conditions of the member user, and when the notification processing unit receives a request from the salon terminal device to start accepting reservations for a specific available slot, it is preferable to identify the person to be notified based on the desired attribute conditions and the salon usage history information and member user information of all member users, including customers of salons other than the said salon, which are stored in the database.

[0016] Furthermore, the management server includes a regular reservation application screen providing unit that provides a regular reservation application screen viewable by all member users to the user terminal device, and a recruitment reservation application screen providing unit that provides a recruitment reservation application screen viewable only by the notification recipients to the user terminal device, and it is preferable that the notification processing unit notifies the notification recipients of the URL information of the recruitment reservation application screen along with the reservation conditions.

[0017] Furthermore, the management server includes a reservation processing unit that receives reservation requests via the regular reservation application screen and reservation requests via the recruitment reservation application screen and processes the reservations, and it is preferable that the reservation processing unit sets the reservation processing unit to disable reservations from the regular reservation application screen and the recruitment reservation application screen for a given reservation slot once a reservation for that slot has been confirmed.

[0018] Furthermore, it is preferable that the management server has a function for managing the points that the salon grants to its member users.

[0019] Furthermore, it is preferable that at least one of the notification information or the reservation application screen includes information on the expected points to be awarded, which indicates the expected award rate or number of points to be awarded when a reservation for the specific available slot is made and the treatment fee is paid.

[0020] Furthermore, it is preferable that the network is connected to a wholesaler terminal device used by a wholesaler that supplies products to the salon, and that the management server comprises a product order site provision unit that provides a product order site for accepting orders for the products to the terminal devices of member users, and an order processing unit that receives orders from member users via the product order site and transmits the order information to the salon's terminal device and the wholesaler's terminal device, and that the wholesaler's terminal device performs a shipping process to ship the ordered products to the salon linked to the product order site based on the order information received from the order processing unit.

[0021] To solve the above problems, a reservation management system is provided, comprising a management server that provides reservation management services to multiple salons, a salon terminal device used by each salon, and a user terminal device used by member users of the reservation management service, all connected via a network. The reservation management system includes the steps of: the management server, in response to a display request from the salon terminal device, displays the reservation status for each business day and each therapist of the salon on the salon terminal device; if there are available reservation slots, the salon selects a specific available slot as a reservation slot to be offered; and, when the specific available slot is selected, the management server displays on the salon terminal device a reservation condition input field where the reservation conditions for the offered reservation slot can be entered, and a user's preference for the specific available slot, including the date and time, length, and therapist, that is suitable for the characteristics of the slot. The reservation management method includes the steps of: displaying a condition registration screen that includes a desired attribute condition input field where gender conditions can be entered; the salon entering the reservation conditions for the available reservation slot and desired attribute conditions, including at least whether or not the salon has a history of using the salon, via the condition registration screen; sending a request to start accepting reservations for the specific available slot from the salon terminal device to the management server; the management server creating notification information based on the entered reservation conditions; the management server identifying the recipients of the notification based on the entered desired attribute conditions and salon usage history information of all member users, including customers of other salons, stored in the database; and the management server sending the notification information to the user terminal device of the identified recipients of the notification.

[0022] Furthermore, it is preferable that the desired attribute conditions further include address conditions for member users, and that the management server narrows down the target recipients of notifications based on the desired attribute conditions, the salon usage history information of all member users stored in the database, and the member user information. [Effects of the Invention]

[0023] In the present invention, it is possible to provide a reservation management system that can actively solicit reservations for empty frames from customers with attributes suitable for the characteristics of each empty frame.

Brief Description of the Drawings

[0024] [Figure 1] It is a schematic diagram showing a configuration example of the reservation management system in the embodiment. [Figure 2] It is a diagram showing an example of member user information in the embodiment. [Figure 3] It is a diagram showing an example of salon usage history information in the embodiment. [Figure 4] It is a diagram showing an example of a date and time selection screen among the normal reservation application screens in the embodiment. [Figure 5] It is a schematic diagram showing an overview of the reservation management service provided by the reservation management system in the embodiment. [Figure 6] It is a schematic diagram showing the mechanism of notification information transmission in the solicitation reservation service in the embodiment. [Figure 7] It is a diagram showing an example of the flow from reservation status confirmation to notification information transmission in solicitation reservation. [Figure 8] It is a diagram showing an example of a reservation status screen displayed on the display of the salon terminal device. [Figure 9] It is a diagram showing an example of a condition registration screen displayed on the display of the salon terminal device. [Figure 10] It is a diagram showing an example of the flow from notification information transmission to reservation establishment of the solicitation reservation frame in solicitation reservation. [Figure 11] It is a diagram showing an example of notification information addressed to member users. [Figure 12] It is a diagram schematically showing an example of a solicitation reservation application screen. [Figure 13] It is a diagram schematically showing an example of a screen when the solicitation reservation is established. [Figure 14] It is a diagram schematically showing an example of a screen when the solicitation reservation frame is already filled at the time of solicitation reservation application and the solicitation reservation fails. [Figure 15]This diagram schematically shows an example of a screen that appears when the application deadline for recruitment has passed at the time of application. [Figure 16] This diagram schematically shows an example of a notification information management screen for member users. [Figure 17] This is a schematic diagram illustrating the overview of the reservation management system of the second embodiment. [Figure 18] This diagram shows an example of the flow of product sales through a product ordering website. [Modes for carrying out the invention]

[0025] The reservation management system 1 provides a reservation management service for managing reservations at salons such as beauty salons or hair salons. In this specification, "salon" includes various types of salons that provide human body care, such as nail salons, eyelash salons, makeup salons, and osteopathic / chiropractic / massage salons.

[0026] The reservation management system 1 of this embodiment provides a regular reservation service, which is a known salon reservation management service, and a solicited reservation service, in which a salon sets any specific available reservation slot as a solicited reservation slot, sets reservation conditions, and solicits reservations for the solicited reservation slot. In this solicited reservation service, the salon can send a notification soliciting reservations to member users within a range specified by the salon. Details of the regular reservation service and the solicited reservation service will be described in detail later.

[0027] [Main components of the reservation management system] First, with reference to Figure 1, the main configuration example of the reservation management system 1 of this embodiment will be described. As shown in Figure 1, the reservation management system 1 of this embodiment comprises a management server 10, a salon terminal device 20, and a user terminal device 30. The management server 10 is connected to the salon terminal device 20 and the user terminal device 30 so that they can communicate with each other via a communication network NW such as the Internet.

[0028] The salon terminal device 20 is a terminal device used by the person in charge and / or staff of a salon that is a member of the reservation management service to perform tasks such as reservation management. Examples of the salon terminal device 20 include tablet devices, smartphones, personal computers, and other terminal devices. The salon terminal device 20 may also have a POS register function.

[0029] The user terminal device 30 is a portable terminal device such as a smartphone or tablet used by a member user who is registered with the reservation management service. However, the customer terminal device 30 is not limited to portable terminal devices and may include a stationary personal computer.

[0030] The reservation management system 1 may include a wholesaler terminal device 40. The wholesaler terminal device 40 is a terminal device such as a personal computer used by a wholesaler for wholesale sales operations. The wholesaler is a company that supplies goods to salons. The goods are cosmetics, hair care products, etc., that salons sell to customers at their physical or virtual stores. Embodiments in which the wholesaler terminal device 40 is connected to the management server 10 via a network NW will be described in detail later.

[0031] The management server 10 is a server used by a management company providing reservation management services to salons and member users. The management server 10 is not limited to a single server and may consist of multiple servers. In this embodiment, the management server 10 includes a database 11 and a reservation service unit 12. Hereinafter, the database may be abbreviated as "DB".

[0032] (Database) DB11 stores salon and staff registration information 111, which is the registration information of salons and salon staff that are affiliated with the reservation management service provided by the management company, and member user information 112, which is the member user information of users who have registered as members of the said reservation management service.

[0033] The salon staff registration information 111 of the embodiment is information about the attributes of the member salon and the staff belonging to that salon, and includes information such as salon name, industry category, salon location, nearest station, staff name, and staff position.

[0034] The member user information 112 in this embodiment, as shown in Figure 2, is information relating to the attributes of the member user, and includes identification information such as user ID, name, address, telephone number, email address, date of birth, and gender. The identification information in this embodiment is information entered by the member user using the user terminal device 30 and transmitted to the management server 10. Note that the member user's address may include multiple addresses, such as home and work.

[0035] DB11 stores salon usage history information 113, which shows the history of salons used by each member user. In this embodiment, the salon usage history information 113 is stored in association with user information 112. Note that the salon usage history information 113 may also be included in user information 12.

[0036] The salon usage history information 113 in this embodiment includes, as shown in Figure 3, the date and time of salon use, the industry category of the salon used, the name of the salon used, the name of the staff member in charge, the menu used, and the amount spent, for each member user. Based on the salon usage history information 112, the management server 10 in this embodiment can determine whether or not a member user is an existing customer of any affiliated salon.

[0037] DB11 stores reservation information 114 for each salon. In this embodiment, the reservation information 114 includes the reservation date and time, the identification information of the member user who made the reservation, the reservation menu, whether or not a therapist has been designated, and if so, the name of the therapist. In this embodiment, the reservation information 114 is information entered by the member user when accessing the reservation site of the reservation management service using the user terminal device 30. In addition, if a salon staff member receives a reservation directly by telephone or verbally, the staff member can also enter the reservation information 114 from the salon terminal device 20.

[0038] In this embodiment, DB11 stores reservation recruitment information 115 input from the salon terminal device 20. The reservation recruitment information 115 includes the reservation conditions for the reservation slots specified by the salon. In addition to the reservation conditions for the reservation slots (date, start time, end time, available menus and their prices, information on points to be awarded, etc.), the reservation recruitment information 115 in this embodiment also includes attribute conditions of member users specified in order to achieve the target audience for notifications desired by the salon.

[0039] Furthermore, it is preferable that the reservation management system 1 also provides a point management service for awarding points to customers and an e-commerce (Electronic Commerce) service with virtual stores for each salon, in addition to the reservation management service.

[0040] The reservation management system 1 of this embodiment is configured to provide a point management service, and the DB 11 of this embodiment stores user point information 116. Furthermore, in the second embodiment described later, the reservation management system 1 is configured to also provide an e-commerce service, and in this case, the DB 11 stores product information 117 related to products sold to member users in the e-commerce service.

[0041] (Reservation Service Department) The reservation service unit 12 controls the implementation of the regular reservation service and the recruitment reservation service. The reservation service unit 12 in this embodiment includes a regular reservation application screen provision unit 121, a reservation status provision unit 122, a specific available slot reception unit 123, a condition registration screen provision unit 124, a condition reception unit 125, a recruitment reservation application screen provision unit 126, a notification processing unit 127, and a reservation processing unit 128.

[0042] (Department providing the regular reservation application screen) The regular reservation application screen provision unit 121 provides the regular reservation application screen to the user terminal device 30 in the regular reservation service. In the reservation management system 1 of this embodiment, when a member user logs in to the reservation site using the user terminal device 30, the regular reservation application screen for applying for a regular reservation at each salon is displayed on the display of the user terminal device 30.

[0043] When a member user selects a salon, menu, and stylist on the regular reservation application screen, the date and time selection screen shown in Figure 4 is displayed. Based on the information displayed on the date and time selection screen, the member user can check the current availability of reservation slots. After selecting a desired date and time slot from the displayed available slots, the member user confirms the regular reservation.

[0044] (Reservation Status Department) The reservation status provision unit 122 provides each salon terminal device 20 with the reservation status for each business day of the salon and for each therapist. In this embodiment, the reservation status provision unit 122 receives a display request from the salon terminal device 20 and displays a list showing the reservation status of the salon on the display of the salon terminal device 20. This list will be described in detail later.

[0045] (Specific Vacancy Reception Department) The specific available slot reception unit 123 receives a selection of a specific available slot from a salon terminal device 20 of a salon that wishes to solicit reservations for at least one of its available slots. In this embodiment, when an area for displaying any specific available slot is selected on the list displayed on the display of the salon terminal device 20, the specific available slot reception unit 123 accepts this selection.

[0046] (Condition Registration Screen Provision Department) The condition registration screen provider 124 provides the condition registration screen to the salon terminal device 20 when a specific available slot is selected. The condition registration screen displayed on the salon terminal device 20's display by the condition registration screen provider 124 in this embodiment includes a reservation condition input field where the reservation conditions for the specific available slot can be entered, and a desired attribute condition input field where the desired attribute conditions of the member user, suitable for the characteristics of the specific available slot including the date and time, duration, and therapist, can be entered. The condition registration screen will be described in detail later.

[0047] (Conditions Acceptance Department) The condition reception unit 125 receives input of the reservation conditions and desired attribute conditions from the salon terminal device 20. The condition reception unit 125 may also receive a reservation recruitment start request at the same time as receiving each of the conditions. In this embodiment, the condition reception unit 125 receives each of the conditions entered on the condition registration screen from the salon terminal device 20 and also receives a reservation recruitment start request. As a result, the specific available slot is set as the reservation slot to be recruited. In this embodiment, the reservation conditions and desired attribute conditions are stored in the DB 11 as reservation recruitment information 115.

[0048] (Recruitment Reservation Application Screen Provider) The recruitment reservation application screen provision unit 126 provides the user terminal device 30 with a recruitment reservation application screen for applying to reserve a recruitment slot in the recruitment reservation service. The recruitment reservation application screen will be described in detail later.

[0049] (Notification Processing Unit) The notification processing unit 127 identifies the recipients of the notification based on the desired attribute conditions and the salon usage history information 113 of all member users, and notifies them of the reservation conditions for the available reservation slots. In this embodiment, the notification processing unit 127 generates notification information soliciting reservations for the available reservation slots based on the reservation recruitment information 115, and sends it to the user terminal device 30. The notification information in this embodiment includes the URL information of the reservation application screen. The processing performed by the notification processing unit 127 will be described in detail later.

[0050] (Reservation processing) The reservation processing unit 15 receives reservation requests from the user terminal device 30 and updates the salon's reservation information 114. The reservation processing unit 15 also updates the reservation information 114 when it receives a request to update the reservation information 114 from the salon terminal device 20.

[0051] Furthermore, the reservation processing unit 15 of the embodiment performs the process of hiding the reservation application screen for a given reservation slot when a regular reservation or a public reservation is made, the salon receives a reservation directly by telephone or verbally, or the time for accepting public reservations has passed, resulting in the reservation slot being filled and no further reservations being made.

[0052] (Point volume) In the reservation management system 1 of this embodiment, the management server 10 further comprises a point service unit 13 that provides point management services to salons and member users. The point service unit of this embodiment comprises a point processing unit 131. When the point processing unit 131 receives a point processing request from the user terminal device 30, it processes the member user's point balance to increase or decrease it based on this point processing request.

[0053] Examples of processes by the points processing unit 131 to increase or decrease the balance of customer points include balance addition processing, which updates the user point information 116 when points are awarded to a member user, and balance subtraction processing, which updates the user point information 116 when a member user uses points.

[0054] [Overview of the reservation management service] Next, with reference to Figure 5, an overview of the reservation management service provided by the reservation management system 1 of this embodiment will be described. As shown in Figure 5, the reservation management system 1 of this embodiment can provide two types of reservation management services to salons and member users: regular reservations and recruitment reservations. Note that "Salon A" in the figure refers to the same single salon.

[0055] (Regular booking) First, an overview of the regular reservation service will be described. The regular reservation service provided by the reservation management system 1 of this embodiment can utilize the configurations of various known salon reservation management services. In this embodiment, when salon A inputs information such as business hours (reservation acceptance hours) and treatment menus using the salon terminal device 20, the said information is posted on the reservation site provided by the management server 10.

[0056] Member users log in to the reservation site using the user terminal device 30, select the salon, menu, date and time, etc. on the regular reservation application screen, confirm the details, and then confirm the reservation.

[0057] Member users who visit the salon on the day of their appointment will receive treatment and then pay for the treatment. If points are awarded based on the amount of the treatment payment, the member user will receive the points.

[0058] (Reservations accepted) Next, an overview of the reservation recruitment service of the embodiment will be described. As shown in Figure 5, in the reservation recruitment service provided by the reservation management system 1 of the embodiment, a salon with available reservation slots can set any specific available slot as a reservation recruitment slot and send notification information to member users soliciting reservations for the said reservation recruitment slot.

[0059] In this embodiment, Salon A uses the Salon Terminal Device 20 to select an available slot for which it wants to solicit reservations as a reservation slot and inputs the reservation conditions for this reservation slot. The reservation conditions include, for example, the date, start time, and end time of the reservation slot, the menus that can be offered in the reservation slot, and the prices of those menus.

[0060] Furthermore, Salon A may include information about benefits to be given to member users who make reservations in the aforementioned reservation conditions. Benefits can take various forms, such as coupons or points, but points are preferred. If coupon discounts are frequently offered to easily fill vacant slots, it may result in attracting one-time customers who are only looking for low prices. An increase in such customers may have a negative impact on the salon's sales.

[0061] On the other hand, if the reward is in the form of points, repeat use by member users can be expected. If Salon A awards points to member users who make a reservation in the aforementioned reservation slot, the information of the points to be awarded will be entered as a reservation condition.

[0062] In the reservation recruitment service, as shown in Figure 6, notification information regarding the solicitation of reservations for the aforementioned reservation slots is sent from the management server 10 to the member user's user terminal device 30. At this time, Salon A can specify, for each reservation slot, the desired attribute conditions for member users that are suitable for the characteristics of that reservation slot, including the date and time, duration, and therapist, and solicit reservations only from member users who meet the desired attribute conditions.

[0063] In the example shown in Figure 6, member users are classified into two categories: "existing customers with a history of using Salon A" or "potential customers with no history of using Salon A." In this example, Salon A can select the notification recipients from three options: "all member users," "existing member users with a history of using Salon A," or "potential member users with no history of using Salon A."

[0064] This allows, for example, a therapist with fast treatment speed to recruit new clients even with short appointment slots, while an inexperienced therapist can limit recruitment to existing clients. Furthermore, benefits targeting not only new clients but also existing clients can be offered without being known to member users of other attributes.

[0065] Furthermore, for example, salons can proactively and easily implement highly targeted campaigns that offer a high degree of freedom, such as offering incentives for longer, higher-priced services to attract customers during available time slots.

[0066] By adopting this configuration, the present invention provides a reservation management system 1 that can proactively solicit reservations for available slots from customers with attributes suitable for the characteristics of each available slot.

[0067] Furthermore, it is preferable that Salon A can specify the target area for sending notification information. In this embodiment, in addition to the member user attributes described above, Salon A can specify the area to which notifications should be sent. In this embodiment, notification information is sent to member users whose registered address is in the area specified by Salon A.

[0068] As a result, in this embodiment, Salon A can, for example, send notification information only to the immediate vicinity of Salon A for available slots on the same day, or send notification information to areas that are more likely to attract customers, taking into account the locations along public transportation lines.

[0069] Furthermore, the desired attribute conditions are not limited to new / existing applicants or residential area, and do not preclude the inclusion of other conditions.

[0070] Upon receiving the notification, the member user reviews the reservation conditions described in the notification and decides whether or not to make a reservation. In this embodiment, the notification contains a URL (Uniform Resource Locator) for applying for a reservation in the available reservation slot described in the notification. When the member user selects the URL, a dedicated application screen for that reservation slot is displayed, and the reservation can be confirmed from this application screen. With this reservation system, the reservation is automatically made according to the reservation conditions, so the member user does not need to select the date, time, menu, etc.

[0071] Furthermore, it is preferable that vacant slots set in the aforementioned recruitment reservation slots can be reserved through either regular reservations or recruitment reservations. In this embodiment, even if a vacant slot is set in the aforementioned recruitment reservation slots, regular reservations for that vacant slot are not necessarily unavailable, and reservations for that vacant slot can be made through either the regular reservation application screen or the recruitment reservation application screen. If the vacant slot is filled through either the regular reservation or recruitment reservation service, the regular reservation application screen will display that the vacant slot is unavailable, and the recruitment reservation application screen will automatically be hidden.

[0072] Furthermore, it is preferable that the managing company or salon can set a deadline for accepting reservations from the aforementioned reservation application screen. In this embodiment, a deadline is set, and after the deadline has elapsed, the reservation application screen is automatically hidden, and it becomes impossible to apply for a reservation slot under the set reservation conditions.

[0073] By providing this type of booking service, salons can proactively attract customers in line with their needs, resulting in a more effective booking management service that makes it easier to fill available slots.

[0074] [Application and Reservation Process] Next, we will explain a specific example of the application and reservation process in chronological order.

[0075] (From checking reservation status to sending notification information) First, referring to Figures 7 to 9, we will explain the process from when the salon checks the reservation status, sets the available reservation slots, and sends notification information to member users.

[0076] (Steps S1-S3) The reservation management staff, who have the authority to manage salon reservations, access the management server 10 from the salon terminal device 20, log in with the salon account, and request to display the reservation status screen, as shown in Figure 7. Upon receiving the display request, the management server 10 displays the reservation status screen on the display of the salon terminal device 20.

[0077] The reservation status screen of this embodiment is a reservation status list that displays the current reservation status, as shown in Figure 8. In the example reservation status list shown in Figure 8, the current reservation status for any given date is displayed for each salon staff member. In this example, the white frames in the reservation slots indicate available slots. It is preferable that the reservation status list also displays the name of the person making the reservation and the reservation menu (the name of the person making the reservation and the reservation menu are omitted in Figure 8).

[0078] (Step S4) The reservation management staff checks the reservation status list to see if there are any available slots. If there are no available slots, no reservation will be made. If there are available slots, proceed to Step S5.

[0079] (Step S5) The booking management staff considers whether to start accepting bookings for the available slots. If the salon staff decides not to accept bookings, no bookings will be made. If the salon staff decides to accept bookings, proceed to Step S6.

[0080] (Step S6) If there are multiple available slots, the reservation management staff considers which slot to set as a reservation slot for recruiting. Multiple reservation slots may be set. In the example shown in Figure 8, the reservation management staff sets the available slot for stylist A from 11:30 to 12:30 as a reservation slot for recruiting. In this embodiment, when the reservation management staff clicks on an available slot in the reservation status list that they want to set as a reservation slot for recruiting, the condition registration screen shown in Figure 9 is displayed on the display of the salon terminal device 20.

[0081] (Step S7) The reservation management staff enters the reservation conditions on the conditions registration screen. The information registration screen shown in the example in Figure 9 includes a reservation conditions input field F1 and a desired attribute conditions input field F2 for specifying the attributes of the member users to be notified.

[0082] In this example, the reservation condition input field F1 includes input fields for the date, start time, and end time of the available reservation slot, as well as the name of the person in charge. Preferably, the date, time, and person in charge can be selected using a pull-down menu. Alternatively, the date, time, and person in charge of the available slot selected in the reservation status list shown in Figure 8 may be automatically entered into the condition registration screen.

[0083] Furthermore, in this example, the reservation condition input field F1 includes an input field for the menu items that can be offered in the available reservation slot. The reservation management staff can set the menu items that can be offered in the available reservation slot by considering the reservation status for the time slots before and after the available reservation slot, as well as the reservation status of other staff members during the same time slot as the available reservation slot.

[0084] For example, if the same time slot as the available appointment slot, or the time slots immediately before or after it, are filled only with appointments for relatively simple haircuts, it may be possible to offer two services, such as a haircut and a treatment, within a one-hour appointment slot. On the other hand, if, for example, the same time slot as the available appointment slot, or the time slots immediately before or after it, are filled with appointments for relatively more complex services such as coloring or perms, it may be possible to offer only a haircut within a one-hour appointment slot, without including multiple services.

[0085] Note that although only one menu input field is displayed in the condition registration screen shown in Figure 9, additional menu fields can be added when specifying multiple menus. Furthermore, it is preferable to allow the specification of AND / OR conditions for multiple menus on the condition registration screen.

[0086] Furthermore, in this example, the reservation condition input field F1 includes a menu price input field. Reservation management staff can enter the prices of available menu items on the condition registration screen. In this case, a price lower than the regular price may be set. Note that the price may be automatically entered based on the menu content rather than being entered manually.

[0087] Furthermore, the reservation condition input field F1 in this example includes a field for inputting benefit information. The reservation management staff inputs information about the benefits to be granted to member users who reserve a reservation slot. In this embodiment, the salon can award points to member users as a reservation benefit.

[0088] It is preferable that the salon can freely set the points it awards to its member users within the limits of the law. In this embodiment, if the transaction value of the service provided is 1,000 yen or more, the salon can freely set the point award rate within the range of 2 / 10 of the transaction value, which is the upper limit of the restrictions based on the Premiums and Representations Act.

[0089] In this embodiment, the salon can award treatment points to member users who have booked a reserved appointment slot, calculated by applying a predetermined award rate to the payment amount for the treatment. When awarding treatment points, as mentioned above, it is preferable that the salon can freely set the point award rate within the legal limits.

[0090] Furthermore, salons can award a predetermined number of points to member users regardless of the treatment cost. In this case, the number of points awarded is set, rather than the award rate. In the condition registration screen shown in Figure 9, only one line for point input is displayed, but additional point input fields can be added when setting up multiple types of points. Also, in this example, the point input field allows you to selectively input the type of points to be awarded, the award rate, or the number of points to be awarded.

[0091] When a salon awards points to its member users, it should ensure that the total amount of the various points mentioned above remains within legal limits. It is preferable that an error message be displayed on the conditions registration screen if the total amount of points to be awarded exceeds the legal limit.

[0092] Furthermore, it is preferable that the conditions registration screen also allow salons to set whether or not to award points to member users. For example, in the case of a popular salon or popular stylist whose reservation slots are difficult to book, and where it is expected that reservations will be made even without awarding points, points may not be awarded.

[0093] This allows for a detailed recruitment and reservation service tailored to the specific circumstances and needs of the salon in this embodiment.

[0094] (Step S8) Next, the reservation management staff enters the desired attribute conditions for the member users to be notified in order to narrow down the recipients of the notification information. In the desired attribute condition input field F2 of the condition registration screen shown in Figure 9, it is possible to specify whether or not the member user has a history of using the salon in question.

[0095] In this embodiment, as described above, it is possible to determine whether a member user is an existing customer of the salon, and these attributes can be set as parameters for selecting the recipient of notification information. In the condition registration screen shown in Figure 9, the reservation management staff selects the recipients from "All members," "Existing customers only," and "Members other than existing customers."

[0096] (Step S9) The desired attribute condition input field in the example shown in Figure 9 includes an input field for the target area for sending information. This allows the target area for sending notification information to be limited based on the member user's address information. In the condition registration screen shown in Figure 9, up to three areas can be specified as the target area at the municipal level, but the number of areas that can be specified is not limited to this. In addition to the municipal level, the target area for sending information can also be narrowed down by conditions such as public transportation lines and station names, or within a certain radius of the salon's location.

[0097] Note that the order of steps S8 and S9 is not limited to this example; the configuration may also involve specifying the target area for sending notification information first, and then specifying the usage history conditions of the recipients.

[0098] (Step S10) The reservation management staff, having confirmed the reservation conditions and desired attribute conditions, sends a request to the management server 10 to start accepting reservations. The reservation conditions registered on the condition registration screen are stored in DB 11 as reservation recruitment information 115.

[0099] Furthermore, the system may be configured to allow users to specify the time at which they should receive notification information. If users can choose whether to receive the notification information immediately or at a specified time, the salon can send the notification information at the time it deems most effective. In addition, if the salon does not send the notification information immediately, it is preferable that the system be configured so that if the available slot for the reservation is filled before the notification information is sent, the notification information is not sent.

[0100] (Steps S11-S12) When the management server 10 receives a request to start accepting reservations from the salon terminal device 20, the reservation application screen provision unit 126 generates a reservation application screen based on the reservation information 115 registered in step S7 of Figure 7. A specific example of the reservation application screen will be described in detail in the explanation of steps S17-S18 of Figure 10.

[0101] (Step S13) The notification processing unit 127 of the management server 10 creates notification information based on the reservation recruitment information 115 to notify member users that the recruitment of reservations has started and to encourage them to make a reservation in the recruitment reservation slot. The notification information in this embodiment includes the URL information of the recruitment reservation application screen generated in step S12 of Figure 7. A specific example of the notification information will be described in detail in the explanation of step S16 in Figure 10.

[0102] (Step S14) The notification processing unit 127 sends notification information to the destinations set in steps S8 to S9 of Figure 7. For example, if the reservation management staff sets "all members" as the notification target, the notification information is sent to the existing customer terminal device 30A and the potential customer terminal device 30B. Methods for sending notification information include email, SMS (Short Message Service), push notifications, app notifications, and SNS (Social Networking Service) notifications.

[0103] (From sending notification information to the confirmation of a reservation slot) Next, referring to Figure 10, we will explain the process from when a member user receives notification information until a reservation is confirmed.

[0104] (Step S15) The notification information sent from the management server 10 in step S14 is delivered to the user terminal devices 30 of member users within the range specified by the salon.

[0105] (Step S16) The notification information of the embodiment includes, as shown in Figure 11, wording indicating that Salon A is soliciting reservations for the reservation slots it has set up, the details of the solicitation (reservation conditions), and URL information for the reservation application screen. In the example in Figure 11, the reservation service is named "GAP Reservation," and "GAP Reservation" in the example text for member users means "reservation" as defined in this specification.

[0106] The reservation conditions specified in the notification information are not limited to this example, and the information specified in the reservation conditions can be set as appropriate. However, it is preferable that at least the following information be specified: salon name, reservation date and time, available services, treatment fee, information on points to be awarded, and URL of the reservation application screen.

[0107] The information regarding points to be awarded included in the notification should preferably be the estimated point award rate, estimated number of points, or both, based on the recruitment conditions set by the salon. In the example shown in Figure 11, the estimated point award rate is indicated for points awarded when a reservation is made for a recruited reservation slot and the treatment fee is paid.

[0108] If points are awarded to member users who respond to the reservation request, including information about the points to be awarded in the notification will make it easier to guide member users to the reservation application screen. If points are not awarded to member users, the notification may include text that highlights, for example, the difficulty in making reservations with the salon or staff member.

[0109] In the example shown in Figure 11, the notification information includes both the URL for the application screen for the recruitment and a "Confirm / Reserve" button linked to that URL. Member users can select either option to display the application screen for the recruitment and reservation.

[0110] (Steps S17-S18) When a member user who has received the notification information selects the URL information or the "Confirm / Reserve" button, the recruitment reservation application screen will be displayed as shown in Figure 12.

[0111] In the example reservation application screen shown in Figure 12, in addition to the reservation conditions set in step S7 of Figure 7, the salon's location information and a photo of the staff member are displayed. If points are awarded to member users who respond to the reservation request, it is preferable that the information on the points to be awarded is clearly stated on the reservation application screen. In addition, the reservation application screen may also include information introducing the salon and a message from the staff member.

[0112] (Steps S19-S20) Member users who agree to the recruitment conditions listed on the recruitment reservation application screen and decide to apply for a reservation in this recruitment slot select the "Confirm Reservation" button on the recruitment reservation application screen.

[0113] (Step S21) Member users whose desired recruitment conditions do not match their preferences can either close the recruitment reservation screen and exit, or select the "Go to regular reservation screen" button on the recruitment reservation screen to make a regular reservation for Salon A.

[0114] (Step S22) When a member user makes a reservation for a available reservation slot, the reservation confirmation screen shown in Figure 13 is displayed on the user terminal device 30.

[0115] (Steps S23-S24) In this embodiment, when a reservation is made, the management server 10 sends an email to the salon terminal device 20 and the user terminal device 30 notifying them that the reservation has been confirmed.

[0116] (Step S25) Once a reservation for a available reservation slot is confirmed, the reservation processing unit 15 of the management server 10 updates the reservation information 114. As a result, the reservation application screen will display that the time slot for stylist A from 11:30 to 12:30 is unavailable.

[0117] (Step S26) Simultaneously with step S25, the reservation processing unit 15 performs a process to hide the reservation application screen for the reservation slot. As a result, in this embodiment, when a member user other than the person who made the reservation selects the URL of the reservation application screen after the reservation slot has been filled, the reservation unavailable message shown in Figure 14 is displayed, and access to the application screen for that reservation slot is not possible.

[0118] (Step S27) As stated in Step S26, depending on the timing of a member user's application for a reservation slot, the reservation may not be completed. For example, this can happen if another member user has already confirmed a reservation for the same reservation slot. In addition, if an available slot for which a reservation slot has been set is also available for reservation through the regular reservation service, and another member user has already confirmed a regular reservation for that available slot, the reservation application for that reservation slot will also be completed.

[0119] In such cases, as shown in Figure 14, a message indicating that the reservation slots are full is displayed on the user terminal device 30. It is preferable that this message screen displays a button to transition to the regular reservation screen in order to encourage regular reservations. Information on the most recent available regular reservation slots may also be displayed.

[0120] Furthermore, if the URL for the reservation application screen is selected after the deadline for accepting reservations, in this embodiment, a message indicating that reservations have closed will be displayed as shown in Figure 15, and access to the reservation application screen will be disabled. Preferably, this message indicating that reservations have closed will also display a link to the regular reservation application screen and information on the most recent available slots for regular reservations.

[0121] Furthermore, it is preferable that the management server 10 provides the user terminal device 30 with a notification information management screen that allows member users to manage the notification information of recruitment reservations that has been sent to them. In the notification information management screen of this embodiment, as shown in Figure 16, the notification information addressed to the member user is displayed in a map display or list display. With such a configuration, it becomes easier for member users to review multiple notification information and it is possible to prevent notification information from getting buried.

[0122] Furthermore, it is desirable that member users be able to configure their notification settings to match their preferences. For example, if a user wants to receive notifications only from hair salons and not from nail salons, or only from salons in a specific area, or only from salons offering appointments on specific days or times, being able to configure notification settings by industry or region would facilitate more effective matching.

[0123] In addition, the service may be configured to limit the available slots for the recruitment reservation service to the most recent available slots. For example, the available slots that can be set as recruitment reservation slots can be limited to those available on the current day, the next day, and the day after, or the date and time when notification information can be sent can be set to three days before the recruitment reservation slot. With such a configuration, the recruitment reservation service will have the characteristics of a last-minute recruitment.

[0124] [Second Embodiment] Next, a second embodiment will be described. In the reservation management system 1 of the second embodiment, a merchandise sales service is provided in which member users can use their accumulated points.

[0125] In the second embodiment, member users can use points awarded by salons to purchase products through product ordering sites dedicated to each participating salon. This increases the options for member users to use their points, thereby enhancing convenience. The increased attractiveness of the points further enhances the appeal to member users to respond to salon bookings.

[0126] Furthermore, if, for example, member users who make reservations in response to a recruitment offer are awarded points at a higher rate than regular reservations, they can effectively purchase products at a discounted price, thus increasing their motivation to buy. This makes it easier for salons to convert the points awarded to member users into future sales in a short period of time.

[0127] The reservation management system 1 of the second embodiment includes a wholesaler terminal device 40, as shown in Figure 1. The management server 10 of this embodiment also includes a merchandise service provision unit 14. The merchandise service provision unit 14 of this embodiment includes a product order site provision unit 141 and an order processing unit 42.

[0128] The product order site provider unit 141 provides a product order site to the user terminal device 30, which allows each salon affiliated with the reservation management service to sell products to its member users who are its customers. These products may include a variety of items such as cosmetics, hair care products, accessories, and daily necessities that wholesalers supply to affiliated salons.

[0129] The product ordering site in this embodiment is a website where users can order listed products. Member users browse the product ordering site, select the products they wish to purchase, and place their orders online. In the reservation management system 1 of the embodiment shown in Figure 17, each affiliated salon has its own dedicated product ordering site (SA, SB, SC, SD). In this embodiment, the products ordered by member users are delivered from the wholesaler to the salon, and the member users pick up the products and pay for them at the salon's storefront.

[0130] In the embodiment shown in Figure 17, the wholesaler inputs, edits, and registers product information 117 using the wholesaler terminal device 40. The product order site provision unit 141 can post product information on the product order site based on the product information 117 and display it on the display of the user terminal device 30.

[0131] The product lineup displayed on the product ordering website may include products recommended by the managing company, or it may include products independently selected by the salon. In this embodiment, the products included in product information 117 are automatically displayed as the product lineup on the product ordering website.

[0132] Furthermore, the system could be configured to allow salons to select the categories of products they want to list on the product ordering site. This would allow salons to, for example, list cosmetics and hair care products on their site but not accessories, making it easier to reflect the salon's preferences in product sales.

[0133] In this embodiment, the obligation to pay the purchase price of a product arises for the salon when a member user orders a product listed on the product ordering site. In other words, the salon does not have to bear any purchase obligations until the product is actually ordered, nor does it have to hold inventory itself. It should be noted that this is not limited to a configuration where the salon procures the product after a member user orders it; for example, it is possible to keep inventory of popular products at the salon store.

[0134] In the embodiment shown in Figure 17, a member user makes a reservation (regular reservation or recruitment reservation) at Salon A using the user terminal device 30, and the management server 10 manages the reservation. Based on the reservation, the member user visits Salon A and receives treatment. At this time, the staff member in charge of the treatment can guide the member user to the salon's product ordering site SA and recommend the products listed there. During the treatment or after returning home, the member user can browse the product ordering site SA using the user terminal device 30 and order any products they like from the product ordering site SA.

[0135] Preferably, products ordered by member users via the product ordering site SA are delivered from the wholesaler to salon A. In the second embodiment, the order processing unit 142 processes product orders via the product ordering site. The order processing unit 142 in the embodiment receives product purchase orders from member users via the product ordering site and transmits this order information to the salon terminal device 20 and the wholesaler terminal device 40.

[0136] When the wholesaler management device 40 receives order information from the order processing unit 142, the wholesaler ships the goods to Salon A based on this order information. With this configuration, member users will visit Salon A to pick up the ordered goods, which increases the likelihood of repeat visits to Salon A.

[0137] Furthermore, it is preferable that member users can use the points awarded by Salon A to purchase treatment services or products at other affiliated salons. The points awarded to member users in this embodiment are common points that can be used at each salon affiliated with the reservation management service. This further improves the convenience of point usage for member users.

[0138] In this case, it is preferable that the point conversion rate at the issuing salon (Salon A) differs from the point conversion rate at other participating stores (Salon B, Salon C, Salon D, etc.), and that the value equivalent to the difference is returned to Salon A.

[0139] This will make it easier for salons that issue points to recoup the funds they incurred for issuing points, and will further strengthen the incentive for member users to use their points at the issuing salons.

[0140] [The process of selling products through a product ordering website] Next, with reference to Figure 18, an example of the product sales flow using the product ordering site of this embodiment will be described.

[0141] (Step S2-1) Salon staff present the product ordering site to member users during treatments and suggest products listed on the site.

[0142] (Step S2-2) After receiving a suggestion from the staff, the member user considers whether or not to purchase the product. If they do not purchase the product, they pay for the treatment and the session ends.

[0143] (Step S2-3) If the product the member user wishes to purchase is available for sale as part of the salon's in-store inventory, the member user can choose to purchase it in-store. If the product is not in stock at the salon, the member user can order the product online through the product ordering website. Note that this online order does not have to be placed in the salon; it can be placed at home after returning from the salon.

[0144] (Step S2-4) Once the treatment for the member user is completed, the salon staff will process the payment for the treatment.

[0145] (Steps S2-5, S2-6) The salon processes point allocation for member users based on the amount of treatment fees paid by the member user.

[0146] (Step S2-7) A point granting request is sent from the salon terminal device 20 to the management server 10.

[0147] (Steps S2-8, S2-9) When the management server 10 receives a point grant request from the salon terminal device 20, the point processing unit 131 executes a point grant process that increases the user's point balance, and the member user receives the points.

[0148] (Step S2-10) The salon, at the request of the management company, performs a remittance process to send to the management company an amount of money equivalent to the source of the points awarded to member users. Note that the timing of the payment of the point source is not limited to the time series shown in Figure 18, and may occur before or after steps S2-11.

[0149] (Steps S2-11, S2-12) The member user logs in to the product ordering site using the customer terminal device 30 and selects the product to purchase.

[0150] (Step S2-13) The member user sends an order request for the selected product to the management server 10.

[0151] (Step S2-14) The order processing unit 142 of the management server 10 transmits the product order information to the wholesaler terminal device 40 and the salon terminal device 20 in response to the received order request.

[0152] (Step S2-15) The wholesaler uses the wholesaler terminal device 40 to process the shipment of goods in accordance with the received order information. Through this shipment process, the wholesaler delivers the goods to the salon linked to the product ordering site used by the member user.

[0153] (Step S2-16) The salon, having received the goods delivered from the wholesaler, uses the salon terminal device 20 to send a goods arrival notification to the customer terminal device 30.

[0154] (Step S2-17) Member users who have received the product arrival notification may visit the salon at their convenience to receive the product and pay for it at the store. Member users may use points to pay for the product. If a member user does not use points to pay for the product, or if the points used do not cover the entire product price, they may pay all or part of the product price in cash or other means.

[0155] Although the present invention has been described above with reference to the embodiments described, the present invention is not limited to the above embodiments and can be implemented in various forms. [Explanation of symbols]

[0156] 1. Reservation Management System 10 Management Server 11 Databases 112 Member User Information 113 Salon Usage History Information 114 Reservation Information 115 Reservation Information 12 Reservation Service Department 121 Normal Reservation Application Screen Provision Department 122 Reservation Status Information Department 123 Designated Vacancy Reception Department 124 Condition Registration Screen Provisioning Section 125 Conditions Reception Department 126 Recruitment Reservation Application Screen Provision Department 127 Notification Processing Unit 128 Reservation Processing Section 131 Point Processing Unit 141 Product Ordering Site Provision Department 142 Order Processing Section 20 Salon terminal device 30 User terminal device 40 Wholesaler Terminal Equipment

Claims

1. A reservation management system comprising a management server that provides reservation management services to multiple salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service, all connected via a network, Each salon terminal device includes a reservation status provision unit that provides reservation status for each business day of the salon and for each therapist, When there are available appointment slots, the salon accepts the selection of specific available slots for which it wishes to advertise appointments. A condition registration screen providing unit provides the salon terminal device with a condition registration screen that includes a reservation condition input field where the reservation conditions can be entered when the aforementioned specific available slot is selected, and a desired attribute condition input field where the desired attribute conditions of the member user, suitable for the characteristics of the aforementioned specific available slot, including the date and time, duration, and therapist, can be entered. A condition reception unit that receives input of the reservation conditions and desired attribute conditions from the salon terminal device, The system includes a notification processing unit that identifies the recipient of the notification based on the input desired attribute conditions and the salon usage history information of all member users stored in the database, and notifies the recipient of the reservation conditions for the specified available slot. The aforementioned desired attribute conditions include specifying one of the following: member users who have used the salon, member users who have not used the salon, or all member users.

2. The aforementioned desired attribute conditions are further specified to include the address conditions of the member user. The reservation management system according to claim 1, wherein when the notification processing unit receives a request from the salon terminal device to start accepting reservations for a specific available slot, it identifies the person to be notified based on the desired attribute conditions and the salon usage history information and member user information of all member users, including customers of salons other than the said salon, stored in the database.

3. The aforementioned management server A regular reservation application screen providing unit that provides a regular reservation application screen viewable by all member users to the user terminal device, The system includes a recruitment application screen providing unit that provides a recruitment application screen viewable only by the person subject to the notification to the user terminal device, The reservation management system according to claim 1 or 2, wherein the notification processing unit notifies the person to be notified of the URL information of the application screen for the application for the reservation along with the reservation conditions.

4. The aforementioned management server The system includes a reservation processing unit that receives reservation requests via the regular reservation application screen and reservation requests via the recruitment reservation application screen and processes the reservations. The aforementioned reservation processing unit, The reservation management system according to claim 3, wherein when a reservation for a reservation slot is confirmed, reservations for that reservation slot from the regular reservation application screen and the recruitment reservation application screen are set to be unavailable.

5. The aforementioned management server The reservation management system according to claim 3, which includes a function for managing points that the salon grants to the member users.

6. The reservation management system according to claim 5, wherein at least one of the notification information or the reservation application screen includes information on points to be awarded, which indicates the estimated award rate or number of points to be awarded when a reservation for a specific available slot is made and the treatment fee is paid.

7. A wholesaler terminal device used by wholesalers who supply products to the salon is connected to the aforementioned network. The management server includes a product order site provision unit that provides a product order site for accepting orders for the products to member users' terminal devices, The system includes an order processing unit that receives orders from member users via the aforementioned product ordering site and transmits the order information to the salon's terminal device and the wholesaler's terminal device, The reservation management system according to claim 5, wherein the wholesaler's terminal device performs a shipping process to ship the ordered products to the salons linked to the product ordering site, based on the order information received from the order processing unit.

8. A reservation management method executed by a reservation management system in which a management server that provides reservation management services to multiple salons, salon terminal devices used by each salon, and user terminal devices used by member users of the reservation management service are connected via a network, The management server, in response to a display request from the salon terminal device, displays the reservation status for each business day of the salon and for each therapist on the salon terminal device. If there are available appointment slots, the salon selects a specific available slot to be offered as a booking slot. When the aforementioned specific available slot is selected, the management server displays a condition registration screen on the salon terminal device, which includes a reservation condition input field where the reservation conditions for the available reservation slot can be entered, and a desired attribute condition input field where the desired attribute conditions of a member user suitable for the characteristics of the aforementioned specific available slot, including the date and time, duration, and therapist, The steps include: the salon entering the reservation conditions for the available reservation slots and desired attribute conditions, including at least whether or not the salon has a history of using the salon, via the conditions registration screen; The steps include: sending a request to the management server from the salon terminal device to start accepting reservations for the specific available slot; The management server creates notification information based on the entered reservation conditions, The management server identifies the person to be notified based on the input desired attribute conditions and the salon usage history information of all member users, including customers of salons other than the said salon, stored in the database. The management server transmits the notification information to the user terminal device of the identified person to be notified. A reservation management method, including the following.

9. The aforementioned desired attribute conditions further include the address conditions of the member user, The aforementioned management server The reservation management method according to claim 8, which narrows down the recipients of notifications based on the aforementioned desired attribute conditions and the salon usage history information and member user information of all member users stored in the database.

Images