A broadband network intelligent troubleshooting method

Abstract

The present invention discloses a broadband network intelligent troubleshooting method, which relates to the technical field of network intelligent troubleshooting. In order to better troubleshoot, the method includes the following steps: obtaining user-side data; judging the usage of user accounts based on user-side data; dynamically and in real time restoring the end-to-end network topology of users; obtaining the one-to-N situation of user devices through device interfaces; obtaining group fault information of links based on the user's Internet access topology; and judging the weak light results by collecting the optical attenuation data of the downlink port of the access device. The present invention provides real-time network quality monitoring of customer networks from the optical modem end to the Internet end. If network quality problems occur, the time and content of the fault will be accurately recorded, and a diagnostic troubleshooting function through a broadband account is provided based on a single customer as a dimension, which solves the problem that customer service personnel cannot locate customer broadband faults, improves work efficiency, and ensures customer satisfaction.

Description

Technical Field

[0001] The present invention relates to the technical field of network intelligent troubleshooting, and in particular to a broadband network intelligent troubleshooting method. Background Art

[0002] With the rapid development of the Internet era, Internet users are increasingly dependent on the Internet in their lives and work, and users have reached a very high level of quality requirements for the Internet. Once a network failure occurs, users will not tolerate it if the failure cannot be located and restored in a very short time. Customers will frequently call customer service to report the failure and inquire about the progress of the failure repair and the network recovery time. If the customer service staff cannot accurately answer the customer's questions and give a definite repair time, it will lead to a decline in customer satisfaction and customer loss. The traditional fault reporting process is that when a customer's network quality problem occurs, the customer service calls the customer service to report the problem. The customer service records the customer's mobile phone number or broadband account and then feeds back the fault information to the maintenance personnel for investigation and repair before returning the order to the customer service. This fault handling mode is inefficient and time-consuming, and can no longer meet the needs of broadband customers. Customer service personnel and operation and maintenance personnel cannot monitor the network quality of a specific broadband user, and cannot immediately locate the fault when a fault occurs.

[0003] Therefore, it is an urgent need to monitor the network quality of all broadband users in real time, to proactively issue alarms when network quality problems occur, and to be able to directly check the quality of the customer's network and diagnose the fault with one click based on the broadband number or mobile phone number when the customer reports a fault. How to overcome the current low troubleshooting efficiency is a question worth considering.

[0004] After searching, the Chinese patent application number CN201510093141.7 discloses a method and device for handling broadband faults. The method includes: receiving a user's broadband fault handling request, the broadband fault handling request carries user identification information and broadband fault description information; loading a corresponding fault location engine according to the user identification information and broadband fault description information; locating the corresponding broadband fault location according to the fault location engine; and outputting a broadband fault handling solution. The broadband fault handling method in the above patent has the following shortcomings: the method is based on user submission of the request and then performs the corresponding processing, the fault handling efficiency is low, and it takes a long time. Summary of the invention

[0005] The purpose of the present invention is to solve the shortcomings of the prior art and to propose a broadband network intelligent troubleshooting method.

[0006] In order to achieve the above object, the present invention adopts the following technical solutions:

[0007] A broadband network intelligent troubleshooting method comprises the following steps:

[0008] S1: Acquisition of user-side data;

[0009] S2: Determine the usage of the user account based on the user-side data;

[0010] S3: Dynamically restore the user's end-to-end network topology in real time;

[0011] S4: Obtain the one-to-N situation of the user device through the device interface;

[0012] S5: Obtain link group fault information based on the user's Internet access topology;

[0013] S6: Determine the weak light result by collecting the optical attenuation data of the downlink port of the access device.

[0014] Preferably: in the step S1, the acquisition of the user terminal data specifically includes the following steps:

[0015] A1: Get all user account data from the user system;

[0016] A2: Obtain the user's basic account opening data from the service system;

[0017] A3: Get the primary and secondary splitter data from the line source system;

[0018] A4: Get the real-time data of the optical modem device through commands.

[0019] Further: In the step S2, the usage of the user account is determined according to the user terminal data, specifically including the following steps:

[0020] A5: Determine the arrears of the user's account;

[0021] A6: Obtain the user's online authentication information;

[0022] A7: Get the user's online and offline records.

[0023] Further preferably: in the step A1, the user account data obtained includes: obtaining the user account IP address information, and obtaining the user account usage record;

[0024] In the step A2, obtaining the basic account opening data of the user specifically includes: obtaining the basic information registered by the user when opening the account;

[0025] In the step A3, primary and secondary optical splitter information is obtained;

[0026] In the step A4, the optical modem data of the device is obtained dynamically in real time to determine the online status of the optical modem and the transmit and receive optical power of the port.

[0027] As a preferred embodiment of the present invention: in the step A5, the user account balance is detected to determine whether the user account is currently in arrears;

[0028] In step A6, the authentication record of the user account is checked to determine whether there is any abnormality in the account number and password;

[0029] In step A7, by analyzing the user's online and offline records, it is determined whether the user's account is suspected of being misused.

[0030] As a further preferred embodiment of the present invention: when the user account logs in, an area code is given based on its IP information. When the user logs in through a new IP address, a new area code is automatically created. Different area codes have different weight values ​​based on the number of user logins, and each area code has a risk value. When troubleshooting, the usage of the user account is judged based on the weight value and the risk value.

[0031] As a further solution of the present invention: when the weight value of the newly created area code is lower than the critical value, an initial risk value is automatically obtained; if the login fails for two consecutive times, the risk value increases. When the risk value increases to the risk critical value, the area code is locked for 30 minutes, during which time the user account cannot log in through the area of ​​the area code.

[0032] Based on the above solution: the weight value of the area code increases as the frequency of successful logins of users based on the area code increases, and the risk value decreases as the weight value increases.

[0033] Based on the above scheme, it is preferred that: when the user account logs in for the first time, a weight risk report is automatically generated and sent to the operator; after each login, the weight risk report is updated and the updated weight risk report is sent to the operator.

[0034] The beneficial effects of the present invention are:

[0035] 1. The present invention provides real-time network quality monitoring of the customer network from the optical modem end to the Internet end. When a network quality problem occurs, the time and content of the fault will be accurately recorded, and a diagnosis and troubleshooting function through a broadband account is provided based on a single customer dimension, which solves the problem that customer service personnel cannot locate customer broadband faults, improves work efficiency, and ensures customer satisfaction.

[0036] 2. The present invention can better monitor the usage of user accounts and ensure the security of user accounts by setting area codes, weight values ​​and risk values. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] Figure 1The present invention is a flowchart of a broadband network intelligent troubleshooting method. DETAILED DESCRIPTION

[0038] The technical solution of this patent is further described in detail below in conjunction with specific implementation methods.

[0039] Embodiment 1:

[0040] A broadband network intelligent troubleshooting method comprises the following steps:

[0041] S1: Acquisition of user-side data;

[0042] S2: Determine the usage of the user account based on the user-side data;

[0043] S3: Dynamically restore the user's end-to-end network topology in real time;

[0044] S4: Obtain the one-to-N situation of the user device through the device interface;

[0045] S5: Obtain link group fault information based on the user's Internet access topology;

[0046] S6: Determine the weak light result by collecting the optical attenuation data of the downlink port of the access device.

[0047] In order to reliably obtain data information, the acquisition of user-side data in step S1 specifically includes the following steps:

[0048] A1: Get all user account data from the user system;

[0049] A2: Obtain the user's basic account opening data from the service system;

[0050] A3: Get the primary and secondary splitter data from the line source system;

[0051] A4: Get the real-time data of the optical modem device through commands.

[0052] Wherein, in the step S2, judging the usage of the user account according to the user terminal data specifically includes the following steps:

[0053] A5: Determine the arrears of the user's account;

[0054] A6: Obtain the user's online authentication information;

[0055] A7: Get the user's online and offline records.

[0056] In order to better troubleshoot;

[0057] In the step A1, the user account data obtained includes: obtaining the user account IP address information and obtaining the user account usage record;

[0058] In the step A2, obtaining the basic account opening data of the user specifically includes: obtaining the basic information registered by the user when opening the account;

[0059] In the step A3, primary and secondary optical splitter information is obtained;

[0060] In the step A4, the optical modem data of the device is obtained dynamically in real time to determine the online status of the optical modem and the transmit and receive optical power of the port.

[0061] In order to achieve further troubleshooting;

[0062] In step A5, the user account balance is detected to determine whether the user account is currently in arrears.

[0063] In step A6, the authentication record of the user account is checked to determine whether there is any abnormality in the account number and password;

[0064] In step A7, by analyzing the user's online and offline records, it is determined whether the user's account is suspected of being misused.

[0065] Embodiment 2:

[0066] A broadband network intelligent troubleshooting method. In order to better screen, when the user account logs in, an area code is given based on its IP information. When the user logs in through a new IP address, a new area code is automatically created. Different area codes have different weight values ​​based on the number of user logins, and each area code has a risk value. When troubleshooting, the usage of the user account is judged based on the weight value and the risk value.

[0067] Among them, when the weight value of the newly created area code is lower than the critical value, an initial risk value is automatically obtained; if the login fails twice in a row, the risk value increases. When the risk value increases to the risk critical value, the area code is locked for 30 minutes, during which time the user account cannot log in through the area of ​​the area code.

[0068] The weight value of the area code increases as the frequency of successful logins by users based on the area code increases, and the risk value decreases as the weight value increases.

[0069] Among them, when the user account logs in for the first time, a weight risk report is automatically generated and sent to the operator. The weight risk report is updated after each login and the updated weight risk report is sent to the operator.

[0070] This makes it easier to check the usage of user accounts more quickly.

[0071] The above description is only a preferred specific implementation manner of the present invention, but the protection scope of the present invention is not limited thereto. Any technician familiar with the technical field can make equivalent replacements or changes according to the technical scheme and inventive concept of the present invention within the technical scope disclosed by the present invention, which should be covered by the protection scope of the present invention.

Claims

1. A broadband network intelligent troubleshooting method, characterized in that: The steps include: S1: Acquisition of user-side data; S2: Determine the usage of the user account based on the user-side data; S3: Dynamically restore the user's end-to-end network topology in real time; S4: Obtain the one-to-N situation of the user device through the device interface; S5: Obtain link group fault information based on the user's Internet access topology; S6: Determine the weak light result by collecting the optical attenuation data of the downlink port of the access device; When the user account logs in, a region code is given based on its IP information. When the user logs in through a new IP address, a new region code is automatically created. Different region codes have different weight values ​​based on the number of user logins, and each region code has a risk value. When troubleshooting, the usage of the user account is judged based on the weight value and risk value. The weight value of the area code increases as the frequency of successful logins by users based on the area code increases, and the risk value decreases as the weight value increases.

2. A broadband network intelligent troubleshooting method according to claim 1, characterized in that: In the step S1, the acquisition of user-side data specifically includes the following steps: A1: Get all user account data from the user system; A2: Obtain the user's basic account opening data from the service system; A3: Get the primary and secondary splitter data from the line source system; A4: Get the real-time data of the optical modem device through commands.

3. A broadband network intelligent troubleshooting method according to claim 2, characterized in that: In the step S2, the usage of the user account is determined according to the user terminal data, which specifically includes the following steps: A5: Determine the arrears of the user's account; A6: Obtain the user's online authentication information; A7: Get the user's online and offline records.

4. A broadband network intelligent troubleshooting method according to claim 3, characterized in that: In the step A1, the user account data obtained includes: obtaining the user account IP address information and obtaining the user account usage record; In the step A2, obtaining the basic account opening data of the user specifically includes: obtaining the basic information registered by the user when opening the account; In the step A3, primary and secondary splitter information is obtained; In the step A4, the optical modem data of the device is obtained dynamically in real time to determine the online status of the optical modem and the transmit and receive optical power of the port.

5. A broadband network intelligent troubleshooting method according to claim 4, characterized in that: In step A5, the user account balance is detected to determine whether the user account is currently in arrears; In step A6, the authentication record of the user account is checked to determine whether there is any abnormality in the account number and password; In step A7, by analyzing the user's online and offline records, it is determined whether the user's account is suspected of being misused.

6. A broadband network intelligent troubleshooting method according to any one of claims 1 to 5, characterized in that: When the weight value of the newly created area code is lower than the critical value, an initial risk value is automatically obtained; If the login fails twice in a row, the risk value increases. When the risk value increases to the risk critical value, the area code will be locked for 30 minutes. During this period, the user account cannot log in through the area with the area code.

7. A broadband network intelligent troubleshooting method according to claim 6, characterized in that: When the user account logs in for the first time, a weight risk report is automatically generated and sent to the operator. The weight risk report is updated after each login and the updated weight risk report is sent to the operator.

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