Data processing method and device, equipment, storage medium and program product

Abstract

This application discloses a data processing method, apparatus, device, storage medium, and program product, relating to the field of artificial intelligence technology. The data processing method includes acquiring service dialogue data between customer service representatives and users, wherein the service dialogue data includes at least two consecutive messages from the same role in both the customer service representative and the user role; inputting the service dialogue data and a first prompt word into a first large language model to obtain a standard dialogue corpus output by the first large language model; using the first prompt word to constrain the first large language model to semantically integrate the at least two consecutive messages from the same role, forming a single-sentence dialogue text of alternating question-and-answer between the two roles; and constructing a training dialogue corpus based on the results of business topic verification and semantic structure verification in the standard dialogue corpus. This enables the rapid construction of a training dialogue corpus, solving the problem of low training efficiency.

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