system
The system addresses peak-time responder limitations and multilingual/multicultural challenges by using a generative model to analyze facial expressions and emotions, ensuring personalized and efficient service delivery.
JP2026101202APending Publication Date: 2026-06-22SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-10
- Publication Date
- 2026-06-22
AI Technical Summary
Technical Problem
Conventional reception operations face challenges during peak times due to limited responders, inability to provide accurate multilingual services, and insufficient consideration of user emotions, leading to decreased business efficiency and non-uniform service quality.
Method used
A system utilizing a generative model to analyze user facial expressions and adjust natural language responses based on emotions, supporting multiple languages, to provide personalized and efficient services.
Benefits of technology
Enables efficient and consistent service delivery with personalized responses tailored to individual user needs, enhancing user experience and operational efficiency.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026101202000001_ABST
Abstract
Provide a system. 【Solution means】 Means for generating a response to an inquiry using generative AI technology, Means for analyzing human expressions using an image recognition device, Means for analyzing human input and adjusting the response in natural language, A system including an information terminal for visually and acoustically providing the response, Means for grasping human position information and interests in an urban environment and providing information based on interests, Means for presenting information on tourist attractions in real time, Including multilingual processing capabilities enabling use in diverse language environments, Equipped with a question-and-answer function for generating personalized information, A system for improving human-computer interaction.
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Citation Information
Patent Citations
JP2022180282A