Event message processing method and device of Genesys platform

An event message and processing method technology, applied in the field of Genesys platform, can solve the problems of occupying staff time for normal business processing, interfering with business development, etc., to achieve the effect of facilitating normal business development and avoiding interference

CN103634787AActive Publication Date: 2014-03-12STATE GRID CORP OF CHINA +1
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2014-03-12

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Abstract

The invention provides an event message processing method and an event message processing device of a Genesys platform. The method comprises the following steps of obtaining event messages of the Genesys platform; identifying the event messages according to relevant characteristic of a business logic for intercepting event messages irrelevant to the business logic; sending event messages relevant to the business logic to a business system. Before the event messages of the Genesys platform are sent to the business system, the event messages are identified according to the relevant characteristic of the business logic for intercepting the event messages irrelevant to the business logic, and only the identified event messages relevant to the business logic are sent to the business system, so that the interference caused by a mass of event messages irrelevant to the business logic to the business system is avoided, and the normal business deployment is facilitated.
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Description

technical field

[0001] The present invention relates to a Genesys platform (Genesys Telecommunications Laboratories, Genesys Telecommunication Laboratory), in particular to an event message processing method and device of the Genesys platform. Background technique

[0002] Genesys platform is an open, scalable and flexible customer management interaction platform. It is the core of building a customer service center. All Genesys solution modules include Enterprise Routing Solution, Network Routing Solution, Outbound Contact Solution, Internet Contact Solution), Workforce Management Solution, etc. are built on the Genesys basic platform. All modules of Genesys can be fully integrated to provide customers with comprehensive and full-featured enterprise interaction solutions.

[0003] When developing a business system (for example, developing a marketing customer module), it is usually necessary to call the Genesys platform according to the API (Application Programming Interf...

Examples

Embodiment Construction

[0036] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the embodiments and accompanying drawings. Here, the exemplary embodiments and descriptions of the present invention are used to explain the present invention, but not to limit the present invention.

[0037] The specific embodiment of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0038] see figure 1 As shown, the event message processing method of the Genesys platform of the embodiment of the present invention comprises the following steps:

[0039] Step S1, acquiring event messages of the Genesys platform. Specifically, an interceptor can be set to be injected into the Genesys platform, and when an event message generated by the Genesys platform is detected, the interceptor will automatically intercept and capture it.

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