Vehicle maintenance manufacturer comprehensive evaluation method and related equipment

Abstract

The invention discloses a vehicle maintenance manufacturer comprehensive evaluation method and related equipment, and relates to the technical field of data processing, and the method comprises the steps: obtaining maintenance vehicle type information and vehicle maintenance information of a target vehicle maintenance manufacturer in response to an evaluation request for the target vehicle maintenance manufacturer; determining a sub-brand marketing fund ratio and a sub-brand research and development fund ratio according to the vehicle sub-brand information; determining the fault ratio of each grade of the vehicle according to the vehicle fault grade number and the vehicle fault total number; determining a maintenance score of a target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand research and development fund ratio and the vehicle grade fault ratio; and generating an information acquisition request corresponding to the maintenance score, and sending the information acquisition request to the target terminal device. According to the method, the manufacturer maintenance performance is analyzed and evaluated through the multi-dimensional data, and scores are fed back in real time in combination with brand marketing, research and development investment and fault level proportions, so that the manufacturers are helped to accurately optimize resources and fault management strategies.

Description

Technical Field

[0001] The present application relates to the field of data processing technology, and more specifically, to a comprehensive evaluation method and related equipment for vehicle maintenance manufacturers. Background Art

[0002] With the rapid development of the automobile industry, vehicle maintenance services have become an important way for auto companies to improve their brand reputation and customer satisfaction. In this process, 4S stores, as the main executors of maintenance services, directly affect customer experience and the image of auto companies by providing repair and maintenance services.

[0003] However, the evaluation of the maintenance quality of 4S stores in the existing technology mainly relies on the simple collection and statistical display of maintenance data, and fails to deeply explore the relationship between the investment of different sub-brands in marketing and R&D and fault data. Although this method is simple and easy to implement, it fails to capture the complex information of each sub-brand's maintenance vehicles in detail, and fails to accurately reflect the comprehensive performance of 4S stores in maintenance services. Especially when evaluating the quality of maintenance services and resource allocation, this single processing method often lacks comprehensive considerations in multiple dimensions, which may lead to a large deviation between the evaluation results and the actual service level. In other words, the existing technology has technical problems such as low evaluation accuracy of 4S stores' maintenance performance and inability to fully reflect their service quality. Summary of the invention

[0004] A series of simplified concepts are introduced in the summary of the invention, which will be further described in detail in the detailed description. The summary of the invention of this application does not mean to attempt to define the key features and essential technical features of the technical solution claimed for protection, nor does it mean to attempt to determine the scope of protection of the technical solution claimed for protection.

[0005] The comprehensive evaluation method and related devices for vehicle maintenance manufacturers provided in this application can evaluate the manufacturer's maintenance performance through multi-dimensional data analysis, combine brand marketing, R&D investment and fault level ratio, and provide real-time feedback scores to help manufacturers accurately optimize resources and fault management strategies.

[0006] In a first aspect, the present application provides a comprehensive evaluation method for vehicle maintenance manufacturers, comprising: in response to an evaluation request for a target vehicle maintenance manufacturer, obtaining maintenance vehicle type information and vehicle maintenance information of the target vehicle maintenance manufacturer, wherein the maintenance vehicle type information includes vehicle sub-brand information, and the vehicle maintenance information includes vehicle fault level number and vehicle total fault number; determining a sub-brand marketing fund ratio and a sub-brand R&D fund ratio based on the vehicle sub-brand information; determining a vehicle fault ratio of each level based on the vehicle fault level number and the vehicle total fault number; determining a maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle fault ratio of each level; generating an information acquisition request corresponding to the maintenance score, and sending the information acquisition request to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer.

[0007] In a feasible implementation manner, the maintenance vehicle type information also includes vehicle model and vehicle configuration level; the comprehensive evaluation method for vehicle maintenance manufacturers also includes: determining the vehicle configuration-sales ratio based on the vehicle model and the vehicle configuration level; determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle failure ratios of each level, including: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of each level and the vehicle configuration-sales ratio.

[0008] In a feasible implementation manner, the vehicle maintenance information also includes a vehicle failure rate after maintenance and a vehicle on-time maintenance rate; the maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure rate of each level, and the vehicle configuration and sales ratio, including: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure rate of each level, the vehicle configuration and sales ratio, the vehicle failure rate after maintenance and the vehicle on-time maintenance rate.

[0009] In a feasible implementation manner, the vehicle maintenance information also includes vehicle maintenance time, vehicle maintenance costs and vehicle sales price; the vehicle maintenance manufacturer comprehensive evaluation method also includes: calculating the ratio of the vehicle maintenance time to the weekly working hours of the target vehicle maintenance manufacturer to obtain a vehicle maintenance time ratio; calculating the ratio of the vehicle maintenance costs to the vehicle sales price to determine a vehicle maintenance cost ratio; determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate and the vehicle on-time maintenance rate, including: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio and the vehicle maintenance cost ratio.

[0010] In a feasible implementation manner, the comprehensive evaluation method for vehicle maintenance manufacturers also includes: obtaining the manufacturer's operating information of the target vehicle maintenance manufacturer, wherein the manufacturer's operating information includes a manufacturer complaint rate and a manufacturer administrative penalty rate; determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio and the vehicle maintenance cost ratio, including: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate.

[0011] In a feasible implementation manner, the maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate, including: adding the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate according to preset weights corresponding to the target region to obtain the maintenance score, wherein the target region is the region where the target vehicle maintenance manufacturer is located.

[0012] In a feasible implementation manner, the generating an information acquisition request corresponding to the maintenance score and sending the information acquisition request to the target terminal device includes: when the maintenance score is less than a first preset score, generating a rectification plan acquisition request, and sending the rectification plan acquisition request to the target terminal device; when the maintenance score is greater than a second preset score, generating an experience summary acquisition request, and sending the experience summary acquisition request to the target terminal device, wherein the second preset score is greater than the first preset score.

[0013] In a second aspect, the present application also provides a comprehensive evaluation device for vehicle maintenance manufacturers, comprising: a data acquisition unit, used to respond to an evaluation request for a target vehicle maintenance manufacturer, and obtain the maintenance vehicle type information and vehicle maintenance information of the target vehicle maintenance manufacturer, wherein the maintenance vehicle type information includes vehicle sub-brand information, and the vehicle maintenance information includes the number of vehicle fault levels and the total number of vehicle faults; a ratio calculation unit, used to determine the sub-brand marketing fund ratio and the sub-brand R&D fund ratio according to the vehicle sub-brand information; the ratio calculation unit is also used to determine the ratio of each level of vehicle failure according to the number of vehicle fault levels and the total number of vehicle failures; a score calculation unit, used to determine the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the ratio of each level of vehicle failure; a request sending unit, used to generate an information acquisition request corresponding to the maintenance score, and send the information acquisition request to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer.

[0014] In a third aspect, the present application further provides an electronic device, comprising: a memory and a processor, wherein the processor is used to implement the steps of the vehicle maintenance manufacturer comprehensive evaluation method described in the first aspect when executing the computer program stored in the memory.

[0015] In a fourth aspect, the present application further provides a computer-readable storage medium storing a computer program, which, when executed by a processor, implements the steps of the comprehensive evaluation method for vehicle maintenance manufacturers described in the first aspect.

[0016] In a fifth aspect, the present application also provides a computer program product, including a computer program or computer executable instructions, which, when executed by a processor, implements the comprehensive evaluation method for vehicle maintenance manufacturers provided in an embodiment of the present application.

[0017] In summary, this application can clearly identify the maintenance performance of vehicles of different brands by obtaining detailed data such as brand information, fault level and number of faults of the maintained vehicles, and incorporate the marketing and R&D funding ratio of the vehicle sub-brand into the evaluation, further increasing the consideration of brand value, thereby obtaining a more refined manufacturer maintenance score; not only considering the number of faults, but also introducing the investment ratio of brand marketing and R&D funds, and combining it with the proportion of fault levels, it can comprehensively reflect the degree of match between the resource investment of different sub-brands in maintenance and the actual fault performance, thereby providing a strong basis for the manufacturer's resource allocation and fault management strategy; after generating the maintenance score, the result is sent to the target terminal device through an information acquisition request, so that the service quality evaluation of the maintenance manufacturer can be fed back in real time, which helps the manufacturer to promptly obtain the service performance, especially the detailed information for specific sub-brands and fault levels, so that the manufacturer can make improvements quickly. In summary, the comprehensive evaluation method for vehicle maintenance manufacturers provided by this application evaluates the manufacturer's maintenance performance through multi-dimensional data analysis, combines brand marketing, R&D investment and fault level ratio, and provides real-time feedback scores to help manufacturers accurately optimize resources and fault management strategies. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] Various other advantages and benefits will become apparent to those of ordinary skill in the art by reading the detailed description of the preferred embodiments below. The accompanying drawings are only for the purpose of illustrating the preferred embodiments and are not to be considered as limiting the present specification. Also, the same reference symbols are used throughout the accompanying drawings to represent the same components. In the accompanying drawings:

[0019] Figure 1 A schematic diagram of a flow chart of a comprehensive evaluation method for vehicle maintenance manufacturers provided in an embodiment of the present application;

[0020] Figure 2 A schematic diagram of the structure of a comprehensive evaluation device for vehicle maintenance manufacturers provided in an embodiment of the present application;

[0021] Figure 3 A schematic diagram of the structure of an electronic device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0022] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, rather than to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments described herein can be implemented in an order other than that illustrated or described herein. In addition, the terms "is" and "has" and any variations thereof involved in the present application are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0023] The term "module" or "unit" in this application refers to a computer program or a part of a computer program that has a predetermined function and works together with other related parts to achieve a predetermined goal, and can be implemented in whole or in part by using software, hardware (such as processing circuits or memories) or a combination thereof. Similarly, a processor (or multiple processors or memories) can be used to implement one or more modules or units. In addition, each module or unit can be part of an overall module or unit that includes the function of the module or unit.

[0024] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. In the following description, it is related to "some embodiments", which describes a subset of all possible embodiments, but it can be understood that "some embodiments" can be the same subset or different subsets of all possible embodiments, and can be combined with each other without conflict.

[0025] See also Figure 1 , Figure 1 1 is a flow chart of a comprehensive evaluation method for vehicle maintenance manufacturers provided in an embodiment of the present application. The method may specifically include the following steps 101 to 105:

[0026] Step 101, in response to an evaluation request for a target vehicle maintenance manufacturer, obtaining maintenance vehicle type information and vehicle maintenance information of the target vehicle maintenance manufacturer, wherein the maintenance vehicle type information may include vehicle sub-brand information, and the vehicle maintenance information may include vehicle fault level number and vehicle fault total number;

[0027] Specifically, the target vehicle maintenance manufacturer is a specific vehicle repair and maintenance service provider selected as the evaluation object. This manufacturer may be an independently operated repair shop, or a 4S shop or other type of repair center authorized by the automobile manufacturer. The evaluation request is a network request or program request to initiate the evaluation process. The evaluation request can be initiated by different personnel, such as automobile manufacturers, industry associations, consumer protection organizations or maintenance manufacturers themselves, in order to evaluate the service quality, efficiency, cost control and other aspects of the maintenance manufacturer. Maintenance vehicle type information refers to vehicle classification information related to vehicle repair and maintenance, including various attributes of the vehicle, such as brand, model, configuration, etc. Vehicle maintenance information is data directly related to vehicle repair and maintenance, including but not limited to vehicle maintenance history, maintenance cycle, maintenance items, used parts, etc. Vehicle sub-brand information refers to the specific sub-brand or series information to which the vehicle belongs. In the automobile industry, an automobile manufacturer may have multiple sub-brands, each of which may have its specific market positioning, technical characteristics and maintenance requirements. For example, a certain automobile company Dongfeng has the following sub-brands: Mengtu, Yipai, Fengshen, Fengxing and Ceres. The number of vehicle fault levels refers to the number of faults of different levels recorded for all vehicles repaired by the target vehicle maintenance manufacturer within a certain period of time. The fault level is usually divided according to the severity of the fault and the complexity of repair, such as minor faults, general faults and serious faults. The total number of vehicle faults refers to the total number of faults recorded for all vehicles repaired by the target vehicle maintenance manufacturer within a certain period of time.

[0028] Step 102, determining the sub-brand marketing funding ratio and the sub-brand R&D funding ratio according to the vehicle sub-brand information;

[0029] Specifically, the sub-brand marketing funding ratio refers to the ratio between the funding investment of a vehicle sub-brand in marketing and promotion and the total marketing investment of the automobile manufacturer to which it belongs. This ratio reflects the marketing strength of the sub-brand in the market and the degree of emphasis on brand promotion; specifically, the funding investment in marketing and promotion may include advertising expenses, market activity expenses, and sales promotion expenses. The sub-brand R&D funding ratio refers to the ratio between the funding investment of a vehicle sub-brand in product R&D and innovation and the total R&D investment of the automobile manufacturer to which it belongs. This ratio reflects the degree of investment of the sub-brand in technological innovation and product upgrades.

[0030] Step 103, determining the fault ratio of each level of the vehicle according to the number of vehicle fault levels and the total number of vehicle faults;

[0031] Specifically, the vehicle fault ratio of each level is an indicator used to measure the proportion of different fault levels in the total number of vehicle faults, which refers to the ratio between the number of faults of a certain fault level and the total number of vehicle faults. Vehicle fault levels are usually divided into several levels, for example, minor faults: faults that do not affect the normal driving of the vehicle, are simple to repair and have low cost; general faults: faults that may affect vehicle performance but will not immediately cause the vehicle to stop running; serious faults: faults that may cause the vehicle to stop running and require immediate repair; dangerous faults: faults that may cause safety problems and need to be handled immediately. For example, if a vehicle maintenance manufacturer handles 100 faults within a certain period of time, of which there are 20 minor faults, 50 general faults, 25 serious faults, and 5 dangerous faults, then the vehicle fault ratios of each level are: minor fault ratio = 20 / 100 = 0.2; general fault ratio = 50 / 100 = 0.5; serious fault ratio = 25 / 100 = 0.25; dangerous fault ratio = 5 / 100 = 0.05.

[0032] Step 104, determining the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle failure ratios of various levels;

[0033] Specifically, the maintenance score is a quantitative evaluation of the quality, efficiency, cost control and customer satisfaction of the repair and maintenance services provided by the target vehicle maintenance manufacturer over a period of time. It is a numerical value, and the higher it is, the better the performance of the target vehicle maintenance manufacturer. The sub-brand marketing fund ratio reflects the marketing strength and brand influence of the vehicle brand served by the maintenance manufacturer in the market; the sub-brand R&D fund ratio reflects the investment level of the vehicle brand served by the maintenance manufacturer in technological innovation and product R&D; the vehicle failure ratio of each level reflects the performance of the vehicles served by the maintenance manufacturer in terms of failure frequency and failure severity; the calculation of the maintenance score usually involves combining these ratios with other possible indicators (such as customer satisfaction survey results, maintenance time, service cost, etc.) through certain weight distribution and algorithms.

[0034] Step 105, generating an information acquisition request corresponding to the maintenance score, and sending the information acquisition request to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer;

[0035] Specifically, an information acquisition request refers to a network request or software request issued to obtain specific information. The information acquisition request is generated based on the maintenance score results, and its purpose is to prompt the vehicle maintenance manufacturer to take corresponding actions. The target terminal device refers to the device that receives the information acquisition request, which is usually a device related to the target vehicle maintenance manufacturer. These devices may include computers and mobile devices (such as smartphones or tablets).

[0036] In summary, the embodiments of the present application can clearly identify the maintenance performance of vehicles of different brands by obtaining detailed data such as brand information, fault level and number of faults of the maintenance vehicles, and incorporate the marketing and R&D funding ratio of the vehicle sub-brand into the evaluation, further increasing the consideration of brand value, thereby obtaining a more refined manufacturer maintenance score; not only considering the number of faults, but also introducing the investment ratio of brand marketing and R&D funds, and combining it with the proportion of fault levels, it can comprehensively reflect the degree of match between the resource investment of different sub-brands in maintenance and the actual fault performance, thereby providing a strong basis for the manufacturer's resource allocation and fault management strategy; after generating the maintenance score, the result is sent to the target terminal device through an information acquisition request, so that the service quality evaluation of the maintenance manufacturer can be fed back in real time, which helps the manufacturer to timely obtain the service performance, especially the detailed information for specific sub-brands and fault levels, so that the manufacturer can make improvements quickly. In summary, the comprehensive evaluation method for vehicle maintenance manufacturers provided in the embodiments of the present application evaluates the manufacturer's maintenance performance through multi-dimensional data analysis, combines brand marketing, R&D investment and fault level ratio, and provides real-time feedback scores to help manufacturers accurately optimize resources and fault management strategies.

[0037] In some embodiments, the aforementioned maintenance vehicle type information may also include vehicle model and vehicle configuration level; the aforementioned vehicle maintenance manufacturer comprehensive evaluation method may also include: determining the vehicle configuration sales ratio based on the aforementioned vehicle model and vehicle configuration level; step 104 may include: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level and the vehicle configuration sales ratio.

[0038] Specifically, the vehicle model refers to the specific number or name assigned by the automobile manufacturer to distinguish different models. It usually contains information such as the vehicle's design features, size, power system, body style, etc. The vehicle model is an important part of vehicle identification. Different models may have different maintenance requirements and market performance. The vehicle configuration level refers to the different grades within the same model based on different equipment, interior, functions, etc.; for example, the same model may have different configuration levels such as basic version, comfort version, luxury version, etc. The vehicle configuration sales ratio is an indicator that represents the ratio between the sales of a specific vehicle configuration level and the total sales of the model.

[0039] Through the implementation of the above embodiment, the vehicle model and configuration level information is added, and the configuration-sales ratio is calculated to enrich the evaluation indicators. This can more finely evaluate the performance of different configurations in the market and their impact on failures, thereby improving the accuracy of the score and enabling manufacturers to better optimize configuration-related marketing and maintenance strategies.

[0040] In some embodiments, the aforementioned vehicle maintenance information may also include the vehicle failure rate after maintenance and the vehicle on-time maintenance rate; the aforementioned determination of the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure rate of each level, and the vehicle configuration and sales ratio may include: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure rate of each level, the vehicle configuration and sales ratio, the vehicle failure rate after maintenance and the vehicle on-time maintenance rate.

[0041] Specifically, the vehicle post-maintenance failure rate refers to the ratio of vehicles that fail again within a certain period of time after completing repairs or maintenance services. This ratio is an important indicator for measuring the quality of vehicle maintenance services, which can reflect the effectiveness of maintenance work and the reliability of maintenance quality. The calculation formula is as follows: Vehicle post-maintenance failure rate = (number of vehicles that fail within a certain period of time after maintenance / total number of vehicles that completed maintenance during the same period). The lower this ratio is, the higher the quality of maintenance services is. The vehicle can run more stably after maintenance, reducing the possibility of return for repair. The vehicle on-time maintenance rate refers to the proportion of vehicles that complete maintenance services according to the maintenance cycle recommended by the manufacturer within a certain period of time. This ratio reflects the degree of attention paid by car owners to vehicle maintenance and the service capabilities of maintenance manufacturers. The calculation formula is as follows: Vehicle on-time maintenance rate = (number of vehicles that complete maintenance on time / total number of vehicles that should be maintained). A high on-time maintenance rate means that car owners generally follow the maintenance plan, and maintenance manufacturers can effectively organize and arrange services to ensure that vehicles are maintained in a timely and appropriate manner.

[0042] Through the implementation of the above embodiments, the post-maintenance failure rate and on-time maintenance rate are further introduced to evaluate the quality of maintenance services and the timeliness of customers, making the scoring system more comprehensive and more accurately reflecting the effectiveness of vehicle maintenance manufacturers' maintenance services in reducing subsequent failures and maintenance timeliness, thereby helping vehicle maintenance manufacturers to more effectively optimize service levels.

[0043] In some embodiments, the aforementioned vehicle maintenance information may also include vehicle maintenance time, vehicle maintenance costs and vehicle sales price; the aforementioned vehicle maintenance manufacturer comprehensive evaluation method may also include: calculating the ratio of the aforementioned vehicle maintenance time to the weekly working hours of the target vehicle maintenance manufacturer to obtain the vehicle maintenance time ratio; calculating the ratio of vehicle maintenance costs to the vehicle sales price to determine the vehicle maintenance cost ratio; determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, sub-brand R&D fund ratio, vehicle failure ratio of each level, vehicle configuration sales ratio, vehicle failure rate after maintenance and vehicle on-time maintenance rate, which may include: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, sub-brand R&D fund ratio, vehicle failure ratio of each level, vehicle configuration sales ratio, vehicle failure rate after maintenance, vehicle on-time maintenance rate, vehicle maintenance time ratio and vehicle maintenance cost ratio.

[0044] Specifically, vehicle maintenance time refers to the time spent on vehicle repair or maintenance services, which can be calculated from the time the vehicle enters the repair workshop until the service is completed and the vehicle can be delivered to the owner; vehicle maintenance costs refer to the costs paid by the owner for repairing or maintaining the vehicle; vehicle selling price refers to the selling price of the vehicle in the market; vehicle maintenance time ratio refers to the ratio of vehicle maintenance time to the weekly working hours of the target vehicle maintenance manufacturer. This ratio can help evaluate the work efficiency and service capabilities of the maintenance manufacturer. The calculation formula is as follows: Vehicle maintenance time ratio = (vehicle maintenance time / weekly working hours of maintenance manufacturer); vehicle maintenance cost ratio refers to the ratio of vehicle maintenance costs to vehicle selling price. This ratio is used to evaluate the cost-effectiveness of maintenance services. The calculation formula is as follows: Vehicle maintenance cost ratio = (vehicle maintenance costs / vehicle selling price).

[0045] Through the implementation of the above embodiments, the ratio of vehicle maintenance time and maintenance costs to vehicle sales price is increased, the analysis of maintenance service efficiency and cost is refined, the work efficiency and economy of target vehicle maintenance manufacturers can be evaluated, and efficient and low-consumption maintenance service models can be identified, which will help target vehicle maintenance manufacturers improve service quality and cost control capabilities in market competition.

[0046] In some embodiments, the aforementioned comprehensive evaluation method for vehicle maintenance manufacturers may further include: obtaining the manufacturer operating information of the aforementioned target vehicle maintenance manufacturers, wherein the manufacturer operating information may include the manufacturer complaint rate and the manufacturer administrative penalty rate; the aforementioned determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio and the vehicle maintenance cost ratio may include: determining the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate.

[0047] Specifically, manufacturer business information refers to data and information related to the daily operation and management of vehicle maintenance manufacturers. The manufacturer complaint rate refers to the ratio of the number of customer complaints against vehicle maintenance manufacturers to the total amount of services provided by the manufacturer within a certain period of time. This ratio can reflect the level of customer satisfaction with the manufacturer's services. The calculation formula is as follows: Manufacturer complaint rate = (number of complaints / total amount of services). The lower the manufacturer complaint rate, the more satisfied the customers are with the services provided by the manufacturer. Otherwise, it may indicate that there are certain problems with the services. The manufacturer administrative penalty rate refers to the ratio of the number of times a vehicle maintenance manufacturer has been subject to administrative penalties for violating relevant laws and regulations within a certain period of time to the total amount of services provided by the manufacturer. This ratio can reflect the manufacturer's compliance level and operating risks. The calculation formula is as follows: Manufacturer administrative penalty rate = (number of administrative penalties / total amount of services). The lower the manufacturer administrative penalty rate, the better the manufacturer performs in complying with laws and regulations. Otherwise, it may indicate that the manufacturer has compliance risks.

[0048] Through the implementation of the above embodiment, the manufacturer's complaint rate and administrative penalty rate are introduced to evaluate the manufacturer's overall operation and compliance. Not only the internal performance of the maintenance service is evaluated, but also the manufacturer's external image and reputation are comprehensively considered, providing more comprehensive quality and operation management guidance, making the scoring results more widely applicable.

[0049] In some embodiments, the aforementioned determination of the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate may include: adding the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate according to preset weights corresponding to the target region to obtain the maintenance score, wherein the target region is the region where the target vehicle maintenance manufacturer is located.

[0050] Specifically, the target region refers to the specific geographical area where the vehicle maintenance and repair manufacturers are located. This area can be an administrative area such as a city, region, province or country, or it can be an area divided according to economic, cultural, market characteristics, etc.; the preset weight refers to the relative importance coefficient assigned to different evaluation indicators in the evaluation model. The size of the weight determines the proportion of each indicator in the overall score. The weight is usually pre-set based on historical data analysis or statistical analysis. The size of the preset weight can be different, reflecting the relative importance of different indicators in the evaluation process.

[0051] Through the implementation of the above embodiment, the indicators of each dimension are accumulated and calculated according to the preset weights to obtain a comprehensive score that conforms to regional characteristics. Through the preset weights, the evaluation can be performed with more regional characteristics, allowing automobile companies to perform differentiated management according to the preferences of different markets and regions, thereby improving the applicability and guiding value of the score.

[0052] In some embodiments, the aforementioned step 105 may include: when the maintenance score is less than a first preset score, generating a rectification plan acquisition request, and sending the rectification plan acquisition request to the target terminal device; when the maintenance score is greater than a second preset score, generating an experience summary acquisition request, and sending the experience summary acquisition request to the target terminal device, wherein the second preset score is greater than the first preset score.

[0053] Specifically, the first preset score is a preset score threshold used to determine whether the maintenance service quality of the vehicle maintenance manufacturer meets the minimum standard; the second preset score is another preset score threshold that is higher than the first preset score. This score threshold is used to identify vehicle maintenance manufacturers with excellent performance, that is, those manufacturers whose maintenance scores exceed the second preset score. The rectification plan acquisition request refers to a request automatically generated by the evaluation system when the maintenance score of the vehicle maintenance manufacturer is lower than the first preset score. This request will be sent to the target terminal device of the maintenance manufacturer, requiring the manufacturer to provide a rectification plan; the experience summary acquisition request refers to a request automatically generated by the evaluation system when the maintenance score of the vehicle maintenance manufacturer is higher than the second preset score. This request will be sent to the target terminal device of the maintenance manufacturer, with the purpose of obtaining the manufacturer's experience summary in providing high-quality services.

[0054] Through the implementation of the above embodiment, different feedback requests are generated according to the scoring results, such as rectification or experience summary, and sent to the target device. This can prompt low-scoring vehicle maintenance manufacturers to improve their services in real time, while passing on excellent service experience to other manufacturers, forming a closed-loop feedback mechanism and promoting the overall service quality of vehicle maintenance manufacturers.

[0055] Furthermore, as an implementation of the aforementioned method embodiment, the present application also provides a vehicle maintenance and repair manufacturer comprehensive evaluation device, which is used to implement the aforementioned method embodiment. This device embodiment corresponds to the aforementioned method embodiment. For ease of reading, this vehicle maintenance and repair manufacturer comprehensive evaluation device embodiment will no longer repeat the details of the aforementioned method embodiment one by one, but it should be clear that the device in the embodiment of the present application can correspond to and implement all the contents of the aforementioned method embodiment. Figure 2As shown, the vehicle maintenance manufacturer comprehensive evaluation device 20 includes: a data acquisition unit 201, a ratio calculation unit 202, a ratio calculation unit 203, a score calculation unit 204 and a request sending unit 205, wherein the data acquisition unit 201 is used to respond to an evaluation request for a target vehicle maintenance manufacturer, and obtain the maintenance vehicle type information and vehicle maintenance information of the aforementioned target vehicle maintenance manufacturer, wherein the maintenance vehicle type information may include vehicle sub-brand information, and the aforementioned vehicle maintenance information may include vehicle fault level number and vehicle fault total number; the ratio calculation unit 202 is used to calculate the vehicle fault level according to the vehicle Sub-brand information, determining the sub-brand marketing fund ratio and the sub-brand R&D fund ratio; a ratio calculation unit, further used to determine the ratio of each level of vehicle failures according to the number of vehicle failure levels and the total number of vehicle failures; a score calculation unit 203, used to determine the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the ratio of each level of vehicle failures; a request sending unit 204, used to generate an information acquisition request corresponding to the maintenance score, and send the information acquisition request to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer.

[0056] In some embodiments, the maintenance vehicle type information also includes the vehicle model and the vehicle configuration level; the ratio calculation unit 202 is also used to determine the vehicle configuration sales ratio based on the vehicle model and the vehicle configuration level; the score calculation unit 203 is also used to determine the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level and the vehicle configuration sales ratio.

[0057] In some embodiments, the vehicle maintenance information also includes the vehicle failure rate after maintenance and the vehicle on-time maintenance rate; the score calculation unit 203 is also used to determine the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratio of each level, the vehicle configuration sales ratio, the vehicle failure rate after maintenance and the vehicle on-time maintenance rate.

[0058] In some embodiments, the vehicle maintenance information also includes vehicle maintenance time, vehicle maintenance costs and vehicle sales price; the ratio calculation unit 202 is also used to calculate the ratio of vehicle maintenance time to the weekly working hours of the target vehicle maintenance manufacturer to obtain the vehicle maintenance time ratio; calculate the ratio of vehicle maintenance costs to the vehicle sales price to determine the vehicle maintenance cost ratio; the score calculation unit 203 is also used to determine the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, sub-brand R&D fund ratio, vehicle failure ratios of various levels, vehicle configuration sales ratio, vehicle failure rate after maintenance, vehicle on-time maintenance rate, vehicle maintenance time ratio and vehicle maintenance cost ratio.

[0059] In some embodiments, the data acquisition unit 201 is also used to obtain the manufacturer's operating information of the target vehicle maintenance manufacturer, wherein the manufacturer's operating information includes the manufacturer's complaint rate and the manufacturer's administrative penalty rate; the score calculation unit 203 is also used to determine the maintenance score of the target vehicle maintenance manufacturer based on the sub-brand marketing fund ratio, sub-brand R&D fund ratio, vehicle failure ratios of various levels, vehicle configuration sales ratio, vehicle post-maintenance failure rate, vehicle on-time maintenance rate, vehicle maintenance time ratio, vehicle maintenance cost ratio, manufacturer complaint rate and manufacturer administrative penalty rate.

[0060] In some embodiments, the scoring calculation unit 203 is also used to accumulate and calculate the sub-brand marketing fund ratio, sub-brand R&D fund ratio, vehicle failure ratios of various levels, vehicle configuration sales ratio, vehicle failure rate after maintenance, vehicle on-time maintenance rate, vehicle maintenance time ratio, vehicle maintenance cost ratio, manufacturer complaint rate and manufacturer administrative penalty rate according to preset weights corresponding to the target region to obtain a maintenance score, wherein the target region is the area where the target vehicle maintenance manufacturer is located.

[0061] In some embodiments, the request sending unit 204 is also used to generate a rectification plan acquisition request and send the rectification plan acquisition request to the target terminal device when the maintenance score is less than a first preset score; when the maintenance score is greater than a second preset score, generate an experience summary acquisition request and send the experience summary acquisition request to the target terminal device, wherein the second preset score is greater than the first preset score.

[0062] The present application also provides a computer-readable storage medium, which stores computer-executable instructions or computer programs. When the computer-executable instructions or computer programs are executed by a processor, the processor will execute any step of the comprehensive evaluation method for vehicle maintenance manufacturers provided in the present application.

[0063] In some embodiments, the computer-readable storage medium may be a memory such as RAM, read-only memory (ROM), flash memory, magnetic surface memory, optical disk, or compact disc read-only memory (CD-ROM); or it may be various devices including one or any combination of the above memories.

[0064] In some embodiments, computer executable instructions may be in the form of a program, software, software module, script or code, written in any form of programming language (including compiled or interpreted languages, or declarative or procedural languages), and may be deployed in any form, including as a stand-alone program or as a module, component, subroutine or other unit suitable for use in a computing environment.

[0065] In some embodiments, computer-executable instructions may, but need not, correspond to a file in a file system, may be stored as part of a file storing other programs or data, for example, in one or more scripts in a HyperText Markup Language (HTML) document, in a single file dedicated to the program in question, or in multiple coordinated files (e.g., files storing one or more modules, subroutines, or code portions).

[0066] In some embodiments, computer executable instructions may be deployed to be executed on one electronic device, or on multiple electronic devices located at one site, or on multiple electronic devices distributed at multiple sites and interconnected by a communication network.

[0067] like Figure 3 As shown, the present application also provides an electronic device 30, including a memory 310, a processor 320, and a computer program 311 stored in the memory 310 and executable on the processor, and when the processor 320 executes the computer program 311, any step of the above-mentioned vehicle maintenance manufacturer comprehensive evaluation method is implemented.

[0068] The present application also provides a computer program product, which includes a computer program or computer executable instructions, and the computer program or computer executable instructions are stored in a computer-readable storage medium. The processor of the electronic device reads the computer program or computer executable instructions from the computer-readable storage medium, and the processor executes the computer program or computer executable instructions, so that the electronic device performs any step of the comprehensive evaluation method for vehicle maintenance manufacturers described in the present application.

[0069] The above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A comprehensive evaluation method for vehicle maintenance manufacturers, characterized in that: include: In response to an evaluation request for a target vehicle maintenance manufacturer, obtaining maintenance vehicle type information and vehicle maintenance information of the target vehicle maintenance manufacturer, wherein the maintenance vehicle type information includes vehicle sub-brand information, and the vehicle maintenance information includes a vehicle fault grade number and a vehicle fault total number; Determine the sub-brand marketing funding ratio and the sub-brand R&D funding ratio based on the vehicle sub-brand information; Determining the ratio of vehicle failure levels according to the vehicle failure level number and the total number of vehicle failures; Determine the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle failure ratios of various levels; An information acquisition request corresponding to the maintenance score is generated, and the information acquisition request is sent to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer.

2. The comprehensive evaluation method for vehicle maintenance manufacturers according to claim 1 is characterized in that: The maintenance vehicle type information also includes vehicle model and vehicle configuration level; The vehicle maintenance manufacturer comprehensive evaluation method also includes: Determining a vehicle configuration sales ratio according to the vehicle model and the vehicle configuration level; Determining the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle failure ratios of various levels includes: The maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure rate of each level and the vehicle configuration sales ratio.

3. The comprehensive evaluation method for vehicle maintenance manufacturers according to claim 2 is characterized in that: The vehicle maintenance information also includes the vehicle failure rate after maintenance and the vehicle on-time maintenance rate; Determining the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, and the vehicle configuration sales ratio includes: The maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate and the vehicle on-time maintenance rate.

4. The comprehensive evaluation method for vehicle maintenance manufacturers according to claim 3 is characterized in that: The vehicle maintenance information also includes vehicle maintenance duration, vehicle maintenance cost and vehicle selling price; The comprehensive evaluation method for vehicle maintenance manufacturers also includes: Calculating the ratio of the vehicle maintenance time to the weekly working hours of the target vehicle maintenance manufacturer to obtain a vehicle maintenance time ratio; Calculating the ratio of the vehicle maintenance cost to the vehicle selling price to determine the vehicle maintenance cost ratio; Determining the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate and the vehicle on-time maintenance rate includes: The maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio and the vehicle maintenance cost ratio.

5. The vehicle maintenance vendor comprehensive evaluation method according to claim 4 is characterized in that: The comprehensive evaluation method for vehicle maintenance manufacturers also includes: Obtaining the manufacturer's business information of the target vehicle maintenance manufacturer, wherein the manufacturer's business information includes the manufacturer's complaint rate and the manufacturer's administrative penalty rate; Determining the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio and the vehicle maintenance cost ratio includes: The maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration-sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate.

6. The vehicle maintenance vendor comprehensive evaluation method according to claim 5 is characterized in that: The maintenance score of the target vehicle maintenance manufacturer is determined based on the sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration sales ratio, the vehicle post-maintenance failure rate, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate, including: The sub-brand marketing fund ratio, the sub-brand R&D fund ratio, the vehicle failure ratios of various levels, the vehicle configuration-sales ratio, the vehicle failure rate after maintenance, the vehicle on-time maintenance rate, the vehicle maintenance time ratio, the vehicle maintenance cost ratio, the manufacturer complaint rate and the manufacturer administrative penalty rate are cumulatively calculated according to preset weights corresponding to the target region to obtain the maintenance score, wherein the target region is the area where the target vehicle maintenance manufacturer is located.

7. The vehicle maintenance vendor comprehensive evaluation method according to any one of claims 1 to 6, characterized in that: The generating an information acquisition request corresponding to the maintenance score and sending the information acquisition request to a target terminal device includes: When the maintenance score is less than a first preset score, generating a rectification plan acquisition request, and sending the rectification plan acquisition request to the target terminal device; When the maintenance score is greater than a second preset score, an experience summary acquisition request is generated and sent to the target terminal device, wherein the second preset score is greater than the first preset score.

8. A comprehensive evaluation device for vehicle maintenance manufacturers, characterized in that: include: A data acquisition unit, configured to acquire, in response to an evaluation request for a target vehicle maintenance manufacturer, maintenance vehicle type information and vehicle maintenance information of the target vehicle maintenance manufacturer, wherein the maintenance vehicle type information includes vehicle sub-brand information, and the vehicle maintenance information includes a vehicle fault grade number and a vehicle fault total number; A ratio calculation unit, used to determine a sub-brand marketing fund ratio and a sub-brand R&D fund ratio according to the vehicle sub-brand information; The ratio calculation unit is further used to determine the ratio of each level of vehicle failure according to the number of vehicle failure levels and the total number of vehicle failures; A scoring calculation unit, used to determine the maintenance score of the target vehicle maintenance manufacturer according to the sub-brand marketing fund ratio, the sub-brand R&D fund ratio and the vehicle failure ratios of various levels; A request sending unit is used to generate an information acquisition request corresponding to the maintenance score, and send the information acquisition request to a target terminal device, wherein the target terminal device is a terminal device corresponding to the target vehicle maintenance manufacturer.

9. An electronic device, comprising: A memory and a processor, wherein the processor is used to implement the steps of the vehicle maintenance manufacturer comprehensive evaluation method as described in any one of claims 1 to 7 when executing the computer program stored in the memory.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the vehicle maintenance manufacturer comprehensive evaluation method as described in any one of claims 1 to 7 are implemented.

Images