Conference quality monitoring method and electronic equipment

Abstract

The invention provides a conference quality monitoring method and electronic equipment. The method comprises the following steps: collecting element information of a to-be-started conference and participants; the element information is sent to the participants; monitoring a target person who actually participates in the conference to be started among the participants, and generating sign-in information of the target person; after the to-be-started conference is started, the conference participation state of the target person is monitored; after the conference to be started is ended, obtaining service evaluation of the target personnel on the conference; and generating a conference quality report based on the conference participation state and the service evaluation, thereby improving the efficiency and quality of conference management, realizing high-quality and high-efficiency management of the conference, and facilitating optimization of subsequent conferences.

Description

Technical Field

[0001] The present invention relates to the technical field of conference management, and in particular to a conference quality monitoring method and electronic equipment. Background Art

[0002] At present, in various organizations and enterprises, meetings are an important way of communication, collaboration and decision-making. The quality of meetings is directly related to work efficiency and the scientific nature of decision-making.

[0003] However, traditional meeting management methods have many drawbacks and cannot manage meetings efficiently. Specifically, for example, drawback 1: the sign-in process for participants is cumbersome, paper sign-in sheets are easy to lose and forge, and sign-in data is difficult to count; drawback 2: during the meeting, it is impossible to accurately know the participation status of participants, such as their concentration and whether they use electronic products in violation of regulations, and there is also a lack of effective monitoring for phenomena such as lateness and early departure; drawback 3: there is a lack of meeting quality evaluation reports after the meeting, which is not conducive to summarizing experience and improving the quality of subsequent meetings. Summary of the invention

[0004] The present invention provides a conference quality monitoring method and electronic equipment, which are used to solve the technical problem that conferences cannot be managed efficiently in the prior art.

[0005] In one aspect, the present invention provides a method for monitoring conference quality, comprising: Collect information about the elements of the meeting to be started and the participants; Sending the element information to the conference participants; Monitoring the target person who actually participates in the meeting to be started among the participants, and generating the check-in information of the target person; When the meeting to be started starts, monitoring the meeting participation status of the target person; When the meeting to be started is over, obtaining the service evaluation of the meeting by the target person; A conference quality report is generated based on the conference participation status and the service evaluation.

[0006] According to a method for monitoring conference quality provided by the present invention, the step of collecting element information of a conference to be started and conference participants includes: Obtain a meeting notice document under a preset storage path, and extract text information in the meeting notice document to obtain element information; wherein the element information includes the meeting theme name, meeting location, meeting start time, meeting end time, and meeting qualification conditions; Based on the meeting qualification conditions, screening out meeting participants who meet the meeting qualification conditions in a pre-established personnel management system; The personnel management system includes the employee's name, department, work number, and contact information; the meeting qualification conditions include at least one of the employee's name, department, and work number; The sending the element information to the conference participant includes: Based on the contact information, the element information is sent to the conference participant; The contact information includes telephone and email.

[0007] According to a method for monitoring conference quality provided by the present invention, the monitoring of target persons among the conference participants who actually participate in the conference to be started and generating the check-in information of the target persons include: Determine the identity information of the target person entering the meeting to be started based on face recognition or work number recognition; wherein the identity information includes name, work number, and department; Based on the identity information, generate an electronic signature of the target person; Wherein, the electronic signature includes identity information and sign-in time.

[0008] According to a method for monitoring conference quality provided by the present invention, monitoring the conference participation status of the target person includes: Using cameras and image recognition, the target person's facial expressions, eye gaze direction, body movements and meeting attendance status are monitored; wherein the meeting attendance status includes lateness, early departure and leaving midway; Determining the concentration of the target person based on the facial expression, the eye gaze direction, the body movement, and the meeting attendance status; Determining the meeting participation status of the target person based on the concentration of the target person; Wherein, determining the concentration of the target person based on the facial expression, the eye gaze direction, the body movement and the meeting attendance status includes: Scoring the facial expression, the eye gaze direction, the body movement, and the meeting attendance status respectively to obtain a total score as the degree of concentration; The determining the meeting participation status of the target person based on the concentration of the target person includes: If the total score is greater than the preset score threshold, it indicates that the conference participation status is the first status; if the total score is less than or equal to the preset score threshold, it indicates that the conference participation status is the second status.

[0009] A conference quality monitoring method provided by the present invention further includes: Obtaining a unique identifier of the target person's electronic communication device, and establishing an identity association relationship between the unique identifier and the corresponding target person; Detect communication signals within the preset range of the conference; Extracting a unique identifier of an electronic communication device corresponding to the communication signal; Based on the identity association relationship, a target person corresponding to the extracted unique identifier is obtained as an information security warning person; A reminder message for disconnecting the communication connection is sent to the information security warning personnel.

[0010] According to a conference quality monitoring method provided by the present invention, generating a conference quality report based on the conference participation status and the service evaluation includes: Based on the meeting participation status, a meeting evaluation index is obtained; wherein the meeting evaluation index includes a concentration quantification index and an interactive participation quantification index, and the interactive participation quantification index is determined based on the number of speeches and questions asked by the target person during the meeting; Performing semantic analysis on the service evaluation to obtain service evaluation indicators; wherein the service evaluation indicators include conference content satisfaction evaluation, conference organization satisfaction evaluation, conference facility satisfaction evaluation and conference service satisfaction evaluation; Based on the conference evaluation index and the service evaluation index, a weighted average method, a hierarchical analysis method or a data fusion algorithm is used to generate a conference quality score; Based on the conference quality score, a conference quality report is generated, including: The conference quality score is divided into a plurality of score intervals, each score interval corresponding to a different conference quality.

[0011] A conference quality monitoring method provided by the present invention further includes: During the ongoing meeting, real-time monitoring of meeting environment parameters includes room temperature, humidity, light intensity, noise and air quality. The conference environment parameters are associated with the conference participation status and the service evaluation to obtain the correlation between the conference environment parameters and the conference quality, which serves as reference data for optimizing the environment parameters of subsequent conferences.

[0012] A conference quality monitoring method provided by the present invention further includes: Determine the factors affecting the quality of the meeting; wherein the factors include the number of late arrivals and early departures, the number of information security incidents during the meeting, and the response time of the meeting service; Based on the influencing factors, construct early warning rules for meeting quality for use in early warning of the next meeting; The warning rules include: Real-time monitoring of relevant data during the meeting; When the monitored relevant data reaches the preset warning threshold, a conference quality warning signal is automatically issued; the relevant data includes the check-in time of the participants, the number of information security violations in the meeting, and the response time of the conference service needs.

[0013] A conference quality monitoring method provided by the present invention further includes: The meeting to be started is preset with a meeting demand button and a demand end button; wherein the meeting demand button is used to receive the meeting demand information of the target person, and the demand end button is used to receive the end demand information of the target person; Obtain the meeting demand fed back by the meeting demand button; Sending the meeting requirements to pre-set meeting service personnel; When the end demand information fed back by the demand end button is received, the conference demand is marked as completed.

[0014] On the other hand, the present invention also provides a conference quality monitoring device, comprising: The collection module is used to collect the element information and participants of the meeting to be started; A sending module is used to send element information to conference participants; The sign-in module is used to monitor the target personnel who actually participate in the meeting to be started among the participants and generate the sign-in information of the target personnel; A monitoring module is used to monitor the meeting participation status of the target person after the meeting to be started starts; The evaluation module is used to obtain the service evaluation of the meeting by the target personnel after the meeting to be started ends; The reporting module is used to generate conference quality reports based on conference participation status and service evaluation.

[0015] On the other hand, the present invention further provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the method for monitoring conference quality as described above is implemented.

[0016] The conference quality monitoring method and electronic device provided by the present invention monitor the target persons who actually participate in the meeting to be started among the participants and generate the check-in information of the target persons; when the meeting to be started starts, the conference participation status of the target persons is monitored; when the meeting to be started ends, the service evaluation of the meeting by the target persons is obtained; based on the conference participation status and service evaluation, a conference quality report is generated, thereby improving the efficiency and quality of conference management, realizing high-quality and efficient management of the conference, and facilitating the optimization of subsequent meetings. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] In order to more clearly illustrate the technical solutions in the present invention or the prior art, a brief introduction will be given below to the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0018] Figure 1 It is a flowchart of a method for monitoring conference quality provided by an embodiment of the present invention; Figure 2 is a structural schematic diagram of a conference quality monitoring device provided by an embodiment of the present invention; Figure 3 It is a schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0019] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with the drawings of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0020] Figure 1 The figure is a flow chart of a method for monitoring conference quality provided by an embodiment of the present invention. Conference quality generally refers to the conference participation status of conference participants and the service evaluation of the conference. The conference participation status can be obtained based on the concentration of the conference participants.

[0021] See also Figure 1 , the method for monitoring conference quality may include the following steps 101 to 106.

[0022] Step 101: Collect information about elements of the meeting to be started and the participants.

[0023] Collecting information about the elements of the meeting to be started and the participants may include: Obtain the meeting notice document under the preset storage path, and extract the text information in the meeting notice document to obtain element information; wherein the element information may include the meeting theme name, meeting location, meeting start time, meeting end time, and meeting qualification conditions; Based on the meeting qualification conditions, screen out meeting participants who meet the meeting qualification conditions in the pre-established personnel management system; The personnel management system may include the employee's name, department, work number, and contact information; the meeting qualification conditions may include at least one of the employee's name, department, and work number. The personnel management system may also include the employee's photo.

[0024] The preset storage path can be a storage path in a specified hard disk, a path with storage function in a specified application (Application, APP), or a specified mailbox, etc. Optical Character Recognition (OCR) can be used to extract text information in the meeting notice document. In addition, element information can also be obtained by manual entry.

[0025] The meeting qualification conditions can be matched with the employee information in the personnel management system. If the match is successful, the successfully matched employees are selected as meeting participants. For example, if the meeting qualification condition is a department, the employees belonging to the department are matched in the personnel management system; for example, if the meeting qualification condition is a work number, the employees with the corresponding work number are matched in the personnel management system.

[0026] Step 102: Send the element information to the participants.

[0027] The essential information sent to the participants may include: Based on the contact information, the element information is sent to the participants; Among them, contact information may include telephone and email.

[0028] The element information can be sent to the phone of the participants via SMS. The element information can also be sent to the mailbox of the participants via email. In addition, many companies have their own internal communication tools, and employees can communicate through internal communication tools. Therefore, the element information can also be sent to the participants based on the internal communication tools.

[0029] Step 103: monitor the target person who actually participates in the meeting to be started among the participants, and generate the sign-in information of the target person.

[0030] Monitor the target personnel who actually participate in the meeting to be started among the participants, and generate the check-in information of the target personnel, which may include: Based on face recognition or work number recognition, determine the identity information of the target person entering the meeting to be started; the identity information may include name, work number, and department; Generate the target person’s electronic signature based on the identity information; Among them, the electronic signature may include identity information and sign-in time.

[0031] You can set up high-definition cameras at the entrance and inside the conference room. You can also obtain the photos and work numbers of the participants in the personnel management system in advance, and then use face recognition or work number recognition to determine the face of the target person entering the conference room, compare the face and photo, and determine the identity information. You can also identify the work number of the person in the conference room to determine the identity of the person. In addition, you can also set up infrared and Bluetooth at the door and inside the conference room to assist in identifying the identity or number of people entering the conference room. After generating the electronic signature of the target person, you can get the signature sheet for viewing and downloading.

[0032] In addition, the present invention can also be integrated into the conference APP developed within the company, for example, a sign-in button is set in the conference APP. The target person is located, and when the target person is within the preset range of the conference room, the target person can sign in through the sign-in button of the APP, thereby obtaining the electronic signature of the target person. Of course, fingerprint punching or face recognition punching can also be set in the conference room to obtain the person who punches in and generate an electronic signature.

[0033] Step 104: After the meeting to be started starts, the meeting participation status of the target person is monitored.

[0034] Monitoring the target person's meeting participation status may include: Using cameras and image recognition, the target person's facial expressions, eye gaze direction, body movements, and meeting attendance status are monitored; meeting attendance status may include being late, leaving early, and leaving midway; Determine the target person's focus based on facial expressions, eye gaze direction, body movements, and meeting attendance; Determine the target person's meeting participation status based on the target person's concentration.

[0035] Facial expressions can include smiles and frowns. For example, if a participant smiles frequently during a meeting, it may mean that he is interested in the content of the meeting or agrees with the speaker; frowning may mean that the participant does not understand the content of the meeting very well or is not very satisfied.

[0036] Eye gaze direction can include the direction of looking at the speaker and the screen, or the direction of looking down or looking at the phone. It can determine whether the participants' eyes are looking at the speaker or the conference screen. For example, if a participant's eyes are looking at the conference screen for a long time, it means that he is concentrating on listening to the content of the meeting; on the contrary, if he frequently looks down at his phone or other objects, it may mean that he is distracted.

[0037] Body movements can include raising hands to ask questions, taking notes, etc. It is possible to identify whether a participant is taking notes, raising hands to ask questions, or other body movements. For example, when a participant actively raises his hand to ask questions during a meeting, it indicates that he is actively participating in the meeting discussion; if he is taking notes, it means that he is listening carefully.

[0038] Based on facial expressions, eye gaze direction, body movements and meeting attendance status, the concentration of the target person is determined. For example, facial expressions, eye gaze direction, body movements and meeting attendance status can be scored separately to obtain a total score. For example, if the facial expression indicates that the person is more serious, a high score is given (a high score indicates that the score is higher than a preset score threshold, for example, the preset score threshold can be 70 points), and if the facial expression indicates that the person is not serious, a low score is given (a low score indicates that the person is lower than the preset score threshold); similarly, if the eye gaze direction indicates that the person is more serious, a high score is given, and if the person is not serious, a low score is given; if the body movement indicates that the person is more serious, a high score is given, and if the person is not serious, a low score is given; if the meeting attendance status does not include lateness, early departure and midway departure, a high score is given, and if the person is lateness, early departure and midway departure, a low score is given. The total score obtained is used as the concentration. For the convenience of calculation, weights can also be set for the scores based on facial expressions, eye gaze direction, body movements and meeting attendance status, so that the full score of the total score is 100 points or 10 points.

[0039] Based on the concentration of the target person, the meeting participation state of the target person is determined. For example, if the total score is greater than the preset score threshold, it means that the meeting participation state is the first state; if the total score is less than or equal to the preset score threshold, it means that the meeting participation state is the second state. The concentration of the first state is higher than that of the second state.

[0040] Step 105: After the meeting to be started is finished, the service evaluation of the meeting by the target personnel is obtained.

[0041] A service scoring function can be set up. For example, a service scoring button can be set up. The target personnel can click the service scoring button and enter a specific score. They can also enter specific text (such as satisfied or dissatisfied or relatively satisfied, etc., meeting content satisfaction evaluation, meeting organization satisfaction evaluation, meeting facilities satisfaction evaluation, and meeting service satisfaction evaluation, etc.), and then they can get the service evaluation.

[0042] Step 106: Generate a conference quality report based on the conference participation status and service evaluation.

[0043] Generate a meeting quality report based on meeting participation status and service evaluation, which may include: Based on the meeting participation status, a meeting evaluation index (an index can also be understood as a score) is obtained; wherein the meeting evaluation index may include a concentration quantification index and an interactive participation quantification index, and the interactive participation quantification index is determined based on the number of speeches and questions asked by the target person during the meeting; for example, the more speeches and questions are determined, the higher the interactive participation quantification index is; Performing semantic analysis on the service evaluation to obtain service evaluation indicators; wherein the service evaluation indicators may include conference content satisfaction evaluation, conference organization satisfaction evaluation, conference facility satisfaction evaluation and conference service satisfaction evaluation; Based on the conference evaluation index and service evaluation index, the conference quality score is generated by using the weighted average method, hierarchical analysis method or data fusion algorithm; Based on the meeting quality score, a meeting quality report is generated. Specifically, the meeting quality score is divided into multiple score intervals, and each score interval corresponds to a different meeting quality. For example, different meeting quality scores correspond to different meeting qualities. When the meeting quality score is greater than the first score, the meeting quality is excellent; when the meeting quality score is less than or equal to the first score and greater than the second score, the meeting quality is good; when the meeting quality score is less than or equal to the second score, the meeting quality is poor. Specifically, the full score is 100 points, the first score can be set to 80 points, and the second score can be set to 60 points. In addition, the meeting quality report can also include the meeting participation status score of each target person, the meeting service evaluation score, and at least one of the optimization plans for meeting quality.

[0044] In this embodiment, the target persons who actually participate in the meeting to be started among the participants are monitored, and the sign-in information of the target persons is generated; when the meeting to be started starts, the meeting participation status of the target persons is monitored; when the meeting to be started ends, the service evaluation of the target persons on the meeting is obtained; based on the meeting participation status and service evaluation, a meeting quality report is generated, which improves the efficiency and quality of meeting management, realizes high-quality and efficient management of meetings, and is also convenient for optimizing subsequent meetings.

[0045] In an embodiment of the present specification, monitoring the meeting participation status of the target person may also include: Obtain the unique identifier of the target person's electronic communication device and establish an identity association relationship between the unique identifier and the corresponding target person; Detect communication signals within the preset range of the conference; Extract the unique identifier of the electronic communication device corresponding to the communication signal; Based on the identity association relationship, the target person corresponding to the extracted unique identifier is obtained as the information security warning person; Send a reminder message of disconnected communication connection to information security alert personnel.

[0046] In this embodiment, by obtaining the unique identification of the electronic communication device (such as MAC address, IMEI number, etc.) and establishing an association with the identity information of the participants (such as name, work number, etc.), the user of each device can be accurately identified, which facilitates subsequent monitoring and management, reduces the possibility of conference information leakage, and improves conference information security.

[0047] Obtaining the unique identifier of the target person's electronic communication device and establishing an identity association relationship between the unique identifier and the corresponding target person can be achieved in a variety of ways, including: To establish a conference APP, participants need to register through the mobile APP or WeChat applet before the meeting. During the registration process, participants are required to authorize the acquisition of the unique identifier of their electronic communication device (such as the MAC address of the mobile phone), and these unique identifiers are associated with the identity information of the participants (such as name, work number) and stored in the background database, for example: Participant A, employee number 1001, mobile phone MAC address 00:11:22:33:44:55; Participant B, employee number 1002, mobile phone MAC address is 00:11:22:33:44:66. Alternatively, obtain the MAC address through the wireless network access point (AP), including: Set up a wireless network: Set up one or more wireless access points (APs) in the conference room and require participants to connect to the network; Device connection: Participants use electronic communication devices to connect to the wireless network through pre-registered user names (employee IDs); Get MAC address: The wireless access point automatically records the MAC address and username of the connected device and sends this information to the backend server; Associate identity information: The backend server associates the acquired MAC address with the participant's identity information (such as name, work number) and stores it in the database.

[0048] For example, suppose that in a company meeting, participant A needs to connect to the wireless network of the conference room. The company adopts the above-mentioned method of association through login authentication: Set authentication requirements: The meeting room's wireless network is configured to require a username and password to log in.

[0049] Information collected during the authentication process: Participant A uses his work ID (1001) and password to log in to the wireless network. The wireless access point records A's device MAC address (00:11:22:33:44:55) and the work ID used when logging in.

[0050] Associated identity information: After receiving the MAC address and employee ID, the backend server searches the company database for the corresponding employee name and other relevant information based on the employee ID.

[0051] Storing associated information: The server associates the MAC address 00:11:22:33:44:55 with the identity information of participant A (employee number 1001, name Zhang San) and stores them in the database.

[0052] In an embodiment of the present specification, the method for monitoring conference quality may further include: During the meeting to be started, the meeting environment parameters are monitored in real time; the meeting environment parameters include the temperature, humidity, light intensity, noise and air quality in the meeting room (the air quality can generally refer to the air quality index AQI); The conference environment parameters are associated with the conference participation status and service evaluation to obtain the correlation between the conference environment parameters and the conference quality, which serves as reference data for optimizing the environment parameters of subsequent meetings.

[0053] In this embodiment, the conference environment parameters are associated with the conference participation status and the service evaluation (association can also be understood as establishing a corresponding relationship) to obtain the correlation between the conference environment parameters and the conference quality (obtain a corresponding relationship), that is, the corresponding relationship between the conference environment parameters and the high and low service evaluation (high means good, low means bad) can be obtained. Therefore, according to the corresponding relationship, the corresponding conference environment parameters when the service evaluation result is higher than the preset evaluation threshold can be used as the target environment parameters, which serve as reference data for optimizing the environment parameters of subsequent meetings.

[0054] In this embodiment, a variety of sensors are installed in the conference room, such as temperature sensors, humidity sensors, light intensity sensors, noise sensors, and air quality sensors. These sensors can collect the corresponding environmental parameters in the conference room in real time. Taking the temperature sensor as an example, it is installed at a suitable position on the wall of the conference room. When the meeting is in progress, the sensor will automatically detect and record the indoor temperature value at a certain interval (such as every 5 minutes), such as recording specific values ​​such as 22°C, 23°C, 24°C, etc.

[0055] Correlate meeting environment parameters with meeting participation status and service evaluation: After the meeting, conduct a comprehensive analysis of the collected meeting environment parameters and previously monitored meeting participation status data (such as concentration, interactive participation, etc.) and service evaluation data. For example, through data analysis, it is found that during the meeting, when the indoor temperature is 22℃-24℃, the humidity is 40%-60%, the light intensity is 300-500 lux, the noise is less than 40 decibels, and the air quality index is higher than the preset environmental index, the quantitative indicators of the target personnel's concentration are generally high, the interactive participation is also more active, and the satisfaction evaluation of the meeting environment in the service evaluation is also high. On the contrary, when the temperature is too high or too low, the humidity is abnormal, the light is too strong or too dark, the noise is too loud, and the air quality is lower than the preset environmental index, the concentration and interactive participation will decrease significantly, and the dissatisfaction with the environment in the service evaluation will also increase. The correlation between conference environment parameters and conference quality is obtained, which provides a reference for optimizing the environmental parameters of subsequent meetings. For example, in the subsequent meeting arrangements, the temperature, humidity and other environmental parameters of the conference room can be adjusted in advance to keep them within a range that is conducive to improving the quality of the meeting.

[0056] In an embodiment of the present specification, the method for monitoring conference quality may further include: Determine the factors that affect the quality of the meeting; the factors include the number of late arrivals and early departures, the number of information security issues during the meeting (the number of times the target person's electronic communication device is connected), and the response time of the meeting service; Based on the influencing factors, build early warning rules for meeting quality to be used for the next meeting warning; The warning rules include: Real-time monitoring of relevant data during the meeting; When the monitored relevant data reaches the preset warning threshold, a conference quality warning signal will be automatically issued; the relevant data include the check-in time of the participants, the number of information security violations in the meeting, and the response time for conference service needs.

[0057] In this embodiment, the influencing factors of the conference quality are determined, and based on the influencing factors, early warning rules for the conference quality are constructed for use in the next conference early warning, which is conducive to further improving the quality and efficiency of subsequent meetings.

[0058] Based on the meeting quality report, the influencing factors of the meeting quality are determined. Specifically: for example, the report found that the meeting quality score of a certain meeting was low, and it was found that there were many latecomers and early leavers in the meeting, with 5 people being late and 3 leaving early; there were also many information security violations in the meeting, with 2 cases of illegal use of electronic devices to connect to the external network; the meeting service response time was long, and the response time of 3 meeting service needs (such as equipment failure repair, tea replenishment, etc.) exceeded the preset reasonable time (such as more than 10 minutes), thus determining that the number of latecomers and early leavers, the number of information security violations in the meeting, and the meeting service response time are the influencing factors of the quality of this meeting.

[0059] Real-time monitoring of relevant data during the meeting, specifically: setting up corresponding monitoring modules in the conference system. For the check-in time of participants, the conference check-in system records the check-in time of each target person in real time. For example, if a meeting is scheduled to start at 9:00, real-time monitoring finds that some people only check in at 9:10, and records it as late. For the number of information security violations in the meeting, with the help of network security monitoring equipment and software, the network connection status of electronic communication equipment in the meeting area is detected in real time. When it is detected that a device is illegally connected to the external network, the number of violations is automatically recorded. For the response time of conference service needs, a tracking system for conference service demand feedback and response is established. When receiving the service demand information sent by the target person through the conference demand button, the time when the demand is issued is recorded. When the service personnel completes the service and marks it as completed, the completion time is recorded, and the time difference between the two is calculated as the response time. Real-time monitoring is carried out to monitor whether the time exceeds the preset reasonable threshold (such as 10 minutes).

[0060] When the monitored relevant data reaches the preset warning threshold, the conference quality warning signal is automatically issued: set warning thresholds, such as more than 3 late arrivals and early departures, more than 1 information security violation, and more than 10 minutes of response time for conference service needs. When the monitoring module detects that the relevant data reaches or exceeds these thresholds, the conference warning system will automatically trigger the warning signal. For example, when it is detected that 4 people are late for a meeting, the system immediately sends a warning signal to the conference organizer, participants, and relevant managers through the conference notification system, reminding them that there may be problems with the quality of the meeting and that timely measures need to be taken, such as reminding those who have not arrived to attend the meeting as soon as possible, strengthening information security supervision, and speeding up the response speed of conference services, so as to avoid further decline in the quality of the meeting.

[0061] In an embodiment of the present specification, the method for monitoring conference quality may further include: The meeting to be started is preset with a meeting demand button and a demand end button; wherein the meeting demand button is used to receive the meeting demand information of the target person, and the demand end button is used to receive the end demand information of the target person; Get the meeting demand feedback from the meeting demand button; Send meeting requirements to pre-set meeting service personnel; When the end demand information fed back by the demand end button is received, the meeting demand is marked as completed.

[0062] In this embodiment, the meeting to be started is preset with a meeting request button and a request end button: the meeting request button and the request end button are set in the interface of the conference APP. Taking an online meeting as an example, on the participant operation interface of the conference software (conference APP), a "meeting request" button and a "request end" button are designed. These two buttons can be in the form of icons, such as the "request" button is an icon with a "?", and the "request end" button is an icon with a "√", which is convenient for the target person to click and operate.

[0063] Get meeting demand feedback from the meeting demand button: When the target person has a demand during the meeting, such as technical support (equipment debugging, software troubleshooting, etc.), material supply (stationery, tea, etc.) or other service needs, click the "Meeting Demand" button. At this time, a demand input box pops up, and the target person can describe his or her needs in detail in the input box, such as "My computer microphone does not work properly, I need technical support" or "Please send me a black signature pen", etc., and obtain and record these demand information in real time.

[0064] Send meeting requirements to pre-set meeting service personnel: Automatically send the obtained meeting requirement information to the corresponding meeting service personnel according to the preset sending rules. For example, if it is a technical support requirement, it will be sent to the members of the technical support team; if it is a material supply requirement, it will be sent to the logistics support personnel. The sending method can be through the message push function within the conference system, or it can be sent by text messages, emails, etc., to ensure that the service personnel can receive the demand information in time. For example, when a demand for "computer microphone failure" is received, a text message will be automatically sent to the mobile phone of the technical support team member, with the content "Meeting number XXX, a participant reported a computer microphone failure, please deal with it in time", and there will also be corresponding message prompts in the background, which is convenient for service personnel to view and handle.

[0065] When receiving the end demand information fed back by the demand end button, mark the meeting demand as completed: When the conference service staff completes the processing of the target personnel's demand, the target personnel clicks the "demand end" button, and a confirmation box will pop up again, asking the target personnel to confirm whether the demand has been met. If the target personnel clicks to confirm that it is met, the meeting demand will be marked as completed in the background database, such as updating the status field of the demand record from "in progress" to "completed", and recording the completion time and other information, so as to facilitate the subsequent statistics and analysis of the conference service situation, so as to better optimize the conference service process.

[0066] In some other embodiments of this specification, the method for monitoring conference quality may further include: Before the meeting begins, intelligently arrange and debug the meeting venue to improve the quality of the meeting; Specifically, the layout of seats in the conference room is automatically adjusted according to the conference theme and the size of the participants. For example, for small seminars, seats are arranged in a circle or semicircle to promote communication; for large-scale seminars, seats are arranged in a stepped manner to ensure clear sight lines. Adjust the brightness and tone of indoor lighting according to the type of meeting content. For example, bright white lighting can be used in technical seminars to create a focused atmosphere; while in creative sharing meetings, the lighting can be dimmed appropriately and warm tones can be added to stimulate inspiration. According to the expected duration of the meeting and the number of participants, preset the air conditioning temperature and wind speed in advance to ensure that the indoor temperature is appropriate to avoid affecting the status of participants due to excessively high or low temperatures; Automatically detect the working status of electronic equipment such as audio equipment and projection equipment in the conference room. If there is any abnormality, it will promptly issue an alarm and try to automatically repair it. If it cannot be repaired, it will notify the technicians to handle it, ensuring that the equipment can operate normally when the meeting starts; During the meeting, the device usage is monitored in real time. For example, when the usage time of the projector reaches a certain threshold, it will automatically remind you to replace the bulb or perform heat dissipation to ensure the stable operation of the equipment and provide hardware support for the smooth progress of the meeting.

[0067] In some other embodiments of this specification, the method for monitoring conference quality further includes: After the meeting, the meeting materials are intelligently sorted and archived, and the follow-up actions of the meeting are tracked and managed to improve the closed loop of meeting quality monitoring; Specifically, all information generated during the meeting is collected, including but not limited to meeting minutes, presentations, photos and videos taken during the meeting, etc. Natural language processing technology is used to perform semantic analysis and keyword extraction on the document content. The information is classified and labeled according to the extraction results, such as classifying information related to technical solutions into the technical category, and classifying meeting resolutions into the decision-making category, etc. Then, according to the preset archiving rules, the classified information is stored in the corresponding knowledge base in the enterprise knowledge management system to facilitate subsequent reference and reuse.

[0068] In some other embodiments of this specification, the method for monitoring conference quality may further include: Introduce intelligent voice assistants to assist in meeting process management; wherein the intelligent voice assistant can recognize and respond to verbal instructions from participants, including but not limited to asking questions, seeking help, recording meeting points, initiating voting, etc.; The intelligent voice assistant can also automatically convert the discussion content in the meeting into text, display real-time subtitles, and generate detailed meeting minutes after the meeting; Based on semantic analysis and emotion detection, the intelligent voice assistant evaluates the quality and atmosphere of the discussion in the meeting, such as the depth and breadth of the discussion, the enthusiasm of the participants, etc., and incorporates this information into the meeting quality report as an additional meeting evaluation indicator; Through natural language processing (NLP) technology, intelligent voice assistants can mark key decision points in meetings (key decision points can refer to content that appears more than a preset number of times), making it easier to review and track decision implementation after the meeting; The secure logging function based on blockchain technology is used to save an unalterable record of all meeting activities, ensuring the security and transparency of meeting information; The smart voice assistant can also collect anonymous feedback on interactions during the meeting, which helps protect privacy while obtaining real participant opinions.

[0069] In some other embodiments of this specification, the method for monitoring conference quality further includes: Using machine learning algorithms to establish a meeting efficiency prediction model; wherein the model is trained based on historical meeting data and can predict possible problems and their impact in future meetings; The prediction model takes into account a variety of factors, including but not limited to the historical performance of participants, the complexity of meeting topics, and the average duration of similar meetings in the past, so as to plan the optimal meeting duration and agenda in advance; Implement a dynamic adjustment mechanism to allow for agenda adjustment suggestions based on real-time monitoring of meeting progress; for example, when it is discovered that the discussion has deviated from the topic or the estimated end time exceeds the original plan, the system will prompt the organizer to take appropriate measures; Develop a personalized recommendation engine to recommend relevant topics or speakers based on the interests and professional backgrounds of different participants, thereby increasing the relevance and appeal of conference content; Introducing virtual reality (VR) / augmented reality (AR) technology to support remote meeting experience, so that participants who are not present can also get an immersive sense of participation and improve the effect of remote meeting; Combined with Internet of Things (IoT) devices, automatic control of conference room equipment, such as lighting brightness, air conditioning temperature adjustment, etc., can be achieved to optimize the physical environment of the meeting and improve the comfort of participants.

[0070] Based on the same general inventive concept, the present invention also protects a conference quality monitoring device, such as Figure 2 As shown, Figure 2 The following is a structural diagram of a device for monitoring conference quality provided by an embodiment of the present invention. The device for monitoring conference quality provided by the present invention is described below, and the device for monitoring conference quality described below and the method for monitoring conference quality described above can be referred to each other.

[0071] The device for monitoring conference quality may include a collection module 201 , a sending module 202 , a check-in module 203 , a monitoring module 204 , an evaluation module 205 and a reporting module 206 .

[0072] The collection module 201 is used to collect the element information and participants of the meeting to be started; The sending module 202 is used to send the element information to the participants; The attendance module 203 is used to monitor the target personnel who actually participate in the meeting to be started among the participants, and generate the attendance information of the target personnel; The monitoring module 204 is used to monitor the meeting participation status of the target person after the meeting to be started starts; The evaluation module 205 is used to obtain the service evaluation of the meeting by the target personnel after the meeting to be started is over; The reporting module 206 is used to generate a conference quality report based on the conference participation status and service evaluation.

[0073] Figure 3 Schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. Figure 3 As shown, the electronic device may include: a processor 310, a communications interface 320, a memory 330 and a communication bus 340, wherein the processor 310, the communications interface 320 and the memory 330 communicate with each other via the communication bus 340. The processor 310 may call the logic instructions in the memory 330 to execute the conference quality monitoring method.

[0074] In addition, the logic instructions in the above-mentioned memory 330 can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when it is sold or used as an independent product. Based on such an understanding, the technical solution of the present invention, in essence, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc. Various media that can store program codes.

[0075] On the other hand, the present invention also provides a computer program product, which includes a computer program. The computer program can be stored on a non-transitory computer-readable storage medium. When the computer program is executed by a processor, the computer can execute the conference quality monitoring methods provided by the above methods.

[0076] In yet another aspect, the present invention further provides a non-transitory computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, is implemented to execute the conference quality monitoring method provided by the above methods.

[0077] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Those of ordinary skill in the art may understand and implement it without creative effort.

[0078] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0079] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for monitoring conference quality, characterized in that: include: Collect information about the elements of the meeting to be started and the participants; Sending the element information to the conference participants; Monitoring the target person who actually participates in the meeting to be started among the participants, and generating the check-in information of the target person; When the meeting to be started starts, monitoring the meeting participation status of the target person; When the meeting to be started is over, obtaining the service evaluation of the meeting by the target person; A conference quality report is generated based on the conference participation status and the service evaluation.

2. The method for monitoring conference quality according to claim 1, characterized in that: The collecting of element information of the meeting to be started and the participants includes: Obtain a meeting notice document under a preset storage path, and extract text information in the meeting notice document to obtain element information; wherein the element information includes the meeting theme name, meeting location, meeting start time, meeting end time, and meeting qualification conditions; Based on the meeting qualification conditions, screening out meeting participants who meet the meeting qualification conditions in a pre-established personnel management system; The personnel management system includes the employee's name, department, work number, and contact information; the meeting qualification conditions include at least one of the employee's name, department, and work number; The sending the element information to the conference participant includes: Based on the contact information, the element information is sent to the conference participant; The contact information includes telephone and email.

3. The method for monitoring conference quality according to claim 1, characterized in that: The monitoring of the target person who actually participates in the meeting to be started among the participants and generating the check-in information of the target person includes: Determine the identity information of the target person entering the meeting to be started based on face recognition or work number recognition; wherein the identity information includes name, work number, and department; Based on the identity information, generate an electronic signature of the target person; Wherein, the electronic signature includes identity information and sign-in time.

4. The method for monitoring conference quality according to claim 1, characterized in that: The monitoring of the meeting participation status of the target person includes: Using cameras and image recognition, the target person's facial expressions, eye gaze direction, body movements and meeting attendance status are monitored; wherein the meeting attendance status includes lateness, early departure and leaving midway; Determining the concentration of the target person based on the facial expression, the eye gaze direction, the body movement, and the meeting attendance status; Determining the meeting participation status of the target person based on the concentration of the target person; Wherein, determining the concentration of the target person based on the facial expression, the eye gaze direction, the body movement and the meeting attendance status includes: Scoring the facial expression, the eye gaze direction, the body movement, and the meeting attendance status respectively to obtain a total score as the degree of concentration; The determining the meeting participation status of the target person based on the concentration of the target person includes: If the total score is greater than the preset score threshold, it indicates that the conference participation status is the first status; if the total score is less than or equal to the preset score threshold, it indicates that the conference participation status is the second status.

5. The method for monitoring conference quality according to claim 4, characterized in that: Also includes: Obtaining a unique identifier of the target person's electronic communication device, and establishing an identity association relationship between the unique identifier and the corresponding target person; Detect communication signals within the preset range of the conference; Extracting a unique identifier of an electronic communication device corresponding to the communication signal; Based on the identity association relationship, a target person corresponding to the extracted unique identifier is obtained as an information security warning person; A reminder message for disconnecting the communication connection is sent to the information security warning personnel.

6. The method for monitoring conference quality according to claim 5, characterized in that: The generating of a conference quality report based on the conference participation status and the service evaluation includes: Based on the meeting participation status, a meeting evaluation index is obtained; wherein the meeting evaluation index includes a concentration quantification index and an interactive participation quantification index, and the interactive participation quantification index is determined based on the number of speeches and questions asked by the target person during the meeting; Performing semantic analysis on the service evaluation to obtain service evaluation indicators; wherein the service evaluation indicators include conference content satisfaction evaluation, conference organization satisfaction evaluation, conference facility satisfaction evaluation and conference service satisfaction evaluation; Based on the conference evaluation index and the service evaluation index, a weighted average method, a hierarchical analysis method or a data fusion algorithm is used to generate a conference quality score; Based on the conference quality score, a conference quality report is generated, including: The conference quality score is divided into a plurality of score intervals, each score interval corresponding to a different conference quality.

7. The method for monitoring conference quality according to claim 6, characterized in that: Also includes: During the ongoing meeting, real-time monitoring of meeting environment parameters includes room temperature, humidity, light intensity, noise and air quality. The conference environment parameters are associated with the conference participation status and the service evaluation to obtain the correlation between the conference environment parameters and the conference quality, which serves as reference data for optimizing the environment parameters of subsequent conferences.

8. The method for monitoring conference quality according to claim 6, characterized in that: Also includes: Determine the factors affecting the quality of the meeting; wherein the factors include the number of late arrivals and early departures, the number of information security incidents during the meeting, and the response time of the meeting service; Based on the influencing factors, construct early warning rules for meeting quality for use in early warning of the next meeting; The warning rules include: Real-time monitoring of relevant data during the meeting; When the monitored relevant data reaches the preset warning threshold, a conference quality warning signal is automatically issued; the relevant data includes the check-in time of the participants, the number of information security violations in the meeting, and the response time of the conference service needs.

9. The method for monitoring conference quality according to claim 1, characterized in that: Also includes: The meeting to be started is preset with a meeting demand button and a demand end button; wherein the meeting demand button is used to receive the meeting demand information of the target person, and the demand end button is used to receive the end demand information of the target person; Obtain the meeting demand fed back by the meeting demand button; Sending the meeting requirements to pre-set meeting service personnel; When the end demand information fed back by the demand end button is received, the conference demand is marked as completed.

10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the program, the conference quality monitoring method as described in any one of claims 1 to 9 is implemented.

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