Monitoring method and system applied to information technology outsourcing field service

Abstract

The invention discloses a monitoring method and system applied to an information technology outsourcing field service, and relates to the technical field of personnel monitoring, and the method comprises the steps: carrying out the identity authentication through an application end of a monitoring software library, and binding the information of a mobile phone device with the personal information; reporting spatio-temporal information to a monitoring software library for punching based on a confirmation result, and scanning a station code through an application end to activate a station permission; the equipment monitoring device collects working equipment use information of the outsourcing personnel and reports the working equipment use information to the monitoring software library, the monitoring software library examines and records the working equipment use information, and a monitoring report is generated. Through statistical analysis of the multi-dimensional monitoring device and the monitoring software library, unified and efficient management of the working condition and the service quality of the outsourcing personnel is realized, and the integrity, the leakproofness and the timeliness of information technology outsourcing personnel management are remarkably improved.

Description

Technical Field

[0001] The present invention relates to the technical field of personnel monitoring, and in particular to a monitoring method and system applied to on-site services outsourced by information technology. Background Art

[0002] Information technology outsourcing refers to a business model in which enterprises choose to outsource the construction and maintenance of information technology systems, whether in whole or in part, to professional information service providers in order to focus on their core business. By signing a long-term cooperation agreement, enterprises can use the power of external experts to improve efficiency, optimize resource allocation, reduce operating costs, and strengthen their market competitiveness.

[0003] According to the different service contents, information technology outsourcing can be subdivided into consulting planning, development and testing, operation and maintenance, security services and business support. According to the breadth of outsourcing, there are two forms: overall outsourcing and partial outsourcing. According to the way of service provision, it can be divided into on-site service and remote service.

[0004] When implementing information technology outsourcing, enterprises must assume corresponding risk management and supervision responsibilities to ensure the effectiveness of the selection of outsourcing service providers, access standards, and service quality monitoring and evaluation. With the expansion of outsourcing scale and the increase in service items, the difficulty of monitoring and evaluating outsourcing services has also increased, and the main challenges are as follows:

[0005] 1. When a single outsourcing supplier is responsible for multiple projects within the enterprise, personnel deployment will change frequently according to project requirements, which may lead to unclear records of on-site time, complex cost settlement, and difficulty in tracking the work status of outsourced employees in real time.

[0006] 2. The office space and computer equipment used by outsourced personnel may be idle or wasted, and there is a lack of effective mechanisms to determine when these resources can be recovered and reallocated.

[0007] 3. Logs that rely on manual reporting may contain false or exaggerated workloads, which will affect the true assessment of outsourced service quality and work efficiency.

[0008] 4. The current assessment system is mostly based on subjective scoring and lacks objective data support, resulting in inaccurate evaluation of the effectiveness of outsourced services.

[0009] Currently, no effective solution has been proposed for the problems in the related technologies. Summary of the invention

[0010] In view of the problems in the related art, the present invention proposes a monitoring method and system for on-site service outsourcing of information technology to overcome the above technical problems existing in the existing related art.

[0011] To this end, the specific technical solution adopted by the present invention is as follows:

[0012] According to one aspect of the present invention, a monitoring method for information technology outsourcing field service is provided, the method comprising the following steps:

[0013] S1. Preset the working environment information in the configuration database, and store the personal information of the outsourced personnel in the configuration database before they move into the company's office. Use the application end of the monitoring software library to perform identity authentication and bind the mobile device information with the personal information.

[0014] S2. Use the map positioning package in the bound mobile device to confirm the work location, report the time and space information to the monitoring software library based on the confirmation result to clock in, and activate the work station authority by scanning the work station code through the application end;

[0015] S3. According to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

[0016] Furthermore, the working environment information is preset in the configuration database, and the personal information of the outsourced personnel is stored in the configuration database before they enter the enterprise office. The identity authentication is performed by the application end of the monitoring software library, and the mobile device information is bound to the personal information, including the following steps:

[0017] S11. Pre-set the working environment information in the configuration database, and register and store the personal information of the outsourced personnel in the configuration database before the outsourced personnel move into the enterprise office;

[0018] S12. When the outsourced personnel are on-site for the first time, the application terminal provided by the monitoring software library is installed, and the identity of the outsourced personnel is authenticated in combination with the personal information;

[0019] S13. Based on the identity authentication result, the application end of the monitoring software library obtains the mobile device information and binds the mobile device information with the personal information of the outsourced personnel in the monitoring software library.

[0020] Further, the work location is confirmed by using the map positioning package in the bound mobile device, and the time and space information is reported to the monitoring software library for clocking in based on the confirmation result, and the work station authority is activated by scanning the work station code through the application end, including the following steps:

[0021] S21. According to the preset work location range, the work location is confirmed by using the map positioning package in the bound mobile device. Based on the confirmation result, the time and space information is reported to the monitoring software library, and compared with the personal information of the outsourced personnel, and the punch-in information is recorded;

[0022] S22. Based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library to activate the workstation authority.

[0023] Furthermore, according to the preset work location range, the work location is confirmed by the map positioning package in the bound mobile device. Based on the confirmation result, the time and space information is reported to the monitoring software library and compared with the personal information of the outsourced personnel. Recording the punch-in information includes the following steps:

[0024] S211. According to the preset working place range, a map positioning package is installed and started in the bound mobile device, and the map positioning package is used to identify whether the outsourced personnel enter the preset working place range;

[0025] S212. Based on the recognition result of the map positioning package, the map positioning package prompts the outsourced personnel to confirm whether the current location is a work location;

[0026] S213. Based on the confirmation result of the outsourced personnel, the map positioning package records the current time and space information, and reports the current time and space information to the monitoring software library;

[0027] S214. After receiving the current time-space information, the monitoring software library compares it with the personal information of the outsourced personnel, and based on the comparison result, records the corresponding punch-in information in the configuration database.

[0028] Furthermore, based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library, and the activation of the workstation authority includes the following steps:

[0029] S221. Based on the recorded punch-in information, the outsourced personnel uses the application provided by the monitoring software library to scan the dynamic workstation code located on the workstation monitoring device, and clicks the confirmation button in the application to submit the workstation activation request;

[0030] S222, the application end reports the dynamic workstation code and the personal information bound to the mobile device to the monitoring software library. After receiving the activation request, the monitoring software library compares and verifies whether the applied workstation information is consistent with the actual workstation used;

[0031] S223. According to the comparison and verification results, the monitoring software library marks the workstation accordingly and updates the relevant records in the configuration database;

[0032] S224. Based on the update result, the application end feeds back the status of the workstation activation to the outsourced personnel and obtains the permission to activate the workstation.

[0033] Further, according to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library, and the monitoring software library reviews and records the work equipment usage information. Generating a monitoring report includes the following steps:

[0034] S31. Pre-install and configure equipment monitoring devices in the working equipment of each workstation;

[0035] S32. According to the activated workstation authority, when using the corresponding work equipment, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports the work equipment usage information to the monitoring software library;

[0036] S33, the monitoring software library receives and examines the reported working equipment usage information to check whether there is any unauthorized equipment usage behavior;

[0037] S34. Based on the inspection results, the corresponding restriction mechanism is triggered, and the working equipment usage information is recorded into the configuration database through the monitoring software library to generate a monitoring report.

[0038] Furthermore, the work environment information includes: work site, shift list, clock-in coordinates, workstation information, equipment information and virtual machine information.

[0039] Furthermore, personal information includes: identification, name, ID number, permanent work location, shift, workstation number, virtual machine number, and computer device number.

[0040] Furthermore, the spatiotemporal information includes time and location coordinates.

[0041] According to another aspect of the present invention, there is also provided a monitoring system for on-site services for information technology outsourcing, the system comprising an environment configuration and identity authentication module, a location confirmation and workstation activation module, and a usage monitoring and report generation module;

[0042] The environment configuration and identity authentication module is used to preset the work environment information in the configuration database, and store the personal information of the outsourced personnel in the configuration database before they move into the company's office. The application end of the monitoring software library is used for identity authentication, and the mobile device information is bound to the personal information.

[0043] The location confirmation and workstation activation module is used to confirm the work location using the map positioning package in the bound mobile device, report the time and space information to the monitoring software library for clocking in based on the confirmation result, and activate the workstation authority by scanning the workstation code through the application end;

[0044] The monitoring and report generation module is used to collect the work equipment usage information of the outsourced personnel according to the activated work station permissions. The equipment monitoring device reports it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

[0045] The beneficial effects of the present invention are:

[0046] The present invention realizes unified and efficient management of the work status and service quality of outsourced personnel through statistical analysis of multi-dimensional monitoring devices and monitoring software libraries, significantly improving the integrity, rigor and timeliness of information technology outsourcing personnel management. It not only meets the management needs of large-scale outsourcing teams of enterprises, but also supports rapid and complete upgrading and transformation of increasingly complex monitoring devices and software libraries, ensuring the sustainability and adaptability of the system. BRIEF DESCRIPTION OF THE DRAWINGS

[0047] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0048] Figure 1 is a flow chart of a monitoring method applied to information technology outsourcing field services according to an embodiment of the present invention;

[0049] Figure 2 is a principle block diagram of a monitoring system applied to information technology outsourcing field services according to an embodiment of the present invention;

[0050] Figure 3 is a schematic diagram of a monitoring method applied to information technology outsourcing field services according to an embodiment of the present invention;

[0051] Figure 4 The present invention is a flowchart of a monitoring method for on-site IT outsourcing services according to an embodiment of the present invention.

[0052] In the figure:

[0053] 1. Environment configuration and identity authentication module; 2. Location confirmation and workstation activation module; 3. Usage monitoring and report generation module. DETAILED DESCRIPTION

[0054] To further illustrate each embodiment, the present invention provides drawings, which are part of the disclosure of the present invention and are mainly used to illustrate the embodiments. They can be used in conjunction with the relevant descriptions in the specification to explain the operating principles of the embodiments. With reference to these contents, ordinary technicians in this field should be able to understand other possible implementation methods and advantages of the present invention.

[0055] According to an embodiment of the present invention, a monitoring method and system for information technology outsourcing on-site services are provided.

[0056] The present invention is further described with reference to the accompanying drawings and specific embodiments. Figure 1 As shown, according to the monitoring method applied to information technology outsourcing field service according to an embodiment of the present invention, the method comprises the following steps:

[0057] S1. Preset the working environment information in the configuration database, and store the personal information of the outsourced personnel in the configuration database before they move into the company's office. Use the application end of the monitoring software library to perform identity authentication and bind the mobile device information with the personal information.

[0058] It should be noted that before the implementation of monitoring in the present invention, the explicit consent of the monitored person has been obtained, and the startup and operation of the monitoring system are based on the informed consent of the monitored person to ensure that he or she is aware of the scope and purpose of the monitoring and how the monitoring data is used; during the entire monitoring process, the privacy and legal rights of the monitored person are fully respected, and the requirements of relevant laws and regulations on personal privacy protection are strictly observed. In addition, if Figure 3 As shown, by adopting GPS positioning, code scanning technology, and real-time detection technology, the management level of information technology outsourcing personnel is improved. By binding with the mobile phone devices of outsourced personnel, it includes configuration database A, and outsourcing service monitoring software library B, workstation monitoring device C, equipment monitoring device D, virtual machine monitoring software package E, monitoring report F, and map positioning software package G respectively connected to A.

[0059] Configuration database A is used to maintain information on various outsourced suppliers and outsourced personnel, including at least the personnel's name, supplier, entry and exit start time, on-site project team information, etc.; the database is also used to maintain monitoring information related to outsourced services, including at least workstation information, workstation status information, virtual machine information, virtual machine usage information, mobile device information, computer device information, etc.

[0060] The outsourcing service monitoring software library B is divided into an APP end and a PC end. The APP end will be installed on the mobile phone of each outsourced personnel, and is used to bind personnel information, assist in collecting and reporting data, etc. The PC end is used to monitor and record the services provided by the outsourced personnel, analyze the data of the workstation monitoring device C, the equipment monitoring device D, the virtual machine monitoring software package E, and the map positioning software package G, and analyze the outsourcing service situation. The workstation monitoring device C and the equipment monitoring device D are used to calibrate the workstation location information and the computer equipment location information, and report the data to the outsourcing service monitoring software library B. The virtual machine monitoring software package E is the configuration information deployed in the virtual machine environment, including the virtual machine number, virtual machine configuration information, virtual machine usage period, etc., and can regularly collect user usage data from the virtual machine and report it to the outsourcing service monitoring software library B. The map positioning software package G is used to calibrate the location of the personnel and report it to the outsourcing service monitoring software library B.

[0061] Monitoring Report F obtains the analysis results of the monitoring software library and forms Monitoring Report F for the manager to review and evaluate; the report at least includes the report date, outsourced personnel information, workstation monitoring results, and equipment monitoring results.

[0062] Preferably, the working environment information is preset in the configuration database, and the personal information of the outsourced personnel is stored in the configuration database before the outsourced personnel enter the enterprise office. The identity authentication is performed by the application end of the monitoring software library, and the mobile device information is bound to the personal information, including the following steps:

[0063] S11. Pre-set the work environment information in the configuration database, and register and store the personal information of the outsourced personnel in the configuration database before the outsourced personnel move into the enterprise office.

[0064] Preferably, the work environment information includes: work site, shift list, clock-in coordinates, workstation information, equipment information and virtual machine information.

[0065] Preferably, the personal information includes: identification, name, ID number, permanent workplace, shift, workstation number, virtual machine number, and computer device number.

[0066] S12. When outsourced personnel are on-site for the first time, the application terminal provided by the monitoring software library is installed, and the identity of the outsourced personnel is authenticated in combination with personal information.

[0067] S13. Based on the identity authentication result, the application end of the monitoring software library obtains the mobile device information and binds the mobile device information with the personal information of the outsourced personnel in the monitoring software library.

[0068] S2. Use the map positioning package in the bound mobile device to confirm the work location, report the time and space information to the monitoring software library for clocking in based on the confirmation result, and activate the work station authority by scanning the work station code through the application end.

[0069] Preferably, using the map positioning package in the bound mobile device to confirm the work location, reporting the time and space information to the monitoring software library for clocking in based on the confirmation result, and activating the work station authority by scanning the work station code through the application end includes the following steps:

[0070] S21. According to the preset work location range, the work location is confirmed by the map positioning package in the bound mobile device. Based on the confirmation result, the time and space information is reported to the monitoring software library, and compared with the personal information of the outsourced personnel, and the clock-in information is recorded.

[0071] Preferably, according to the preset work location range, the work location is confirmed by the map positioning package in the bound mobile phone device, and based on the confirmation result, the time and space information is reported to the monitoring software library and compared with the personal information of the outsourced personnel. Recording the punch-in information includes the following steps:

[0072] S211. According to the preset working location range, a map positioning package is installed and started in the bound mobile device, and the map positioning package is used to identify whether the outsourced personnel enter the preset working location range.

[0073] S212. Based on the recognition result of the map positioning package, the map positioning package prompts the outsourced personnel to confirm whether the current location is a work location.

[0074] S213. Based on the confirmation result of the outsourced personnel, the map positioning package records the current time and space information and reports the current time and space information to the monitoring software library.

[0075] Preferably, the spatiotemporal information includes time and location coordinates.

[0076] S214. After receiving the current time-space information, the monitoring software library compares it with the personal information of the outsourced personnel, and based on the comparison result, records the corresponding punch-in information in the configuration database.

[0077] S22. Based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library to activate the workstation authority.

[0078] Preferably, based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library, and activating the workstation authority includes the following steps:

[0079] S221. Based on the recorded punch-in information, the outsourced personnel uses the application provided by the monitoring software library to scan the dynamic workstation code located on the workstation monitoring device, and clicks the confirmation button in the application to submit the workstation activation request;

[0080] S222, the application end reports the dynamic workstation code and the personal information bound to the mobile device to the monitoring software library. After receiving the activation request, the monitoring software library compares and verifies whether the applied workstation information is consistent with the actual workstation used;

[0081] S223. According to the comparison and verification results, the monitoring software library marks the workstation accordingly and updates the relevant records in the configuration database;

[0082] S224. Based on the update result, the application end feeds back the status of the workstation activation to the outsourced personnel and obtains the permission to activate the workstation.

[0083] S3. According to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

[0084] Preferably, according to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library, and the monitoring software library reviews and records the work equipment usage information. Generating a monitoring report includes the following steps:

[0085] S31. Pre-install and configure equipment monitoring devices in the working equipment of each workstation;

[0086] S32. According to the activated workstation authority, when using the corresponding work equipment, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports the work equipment usage information to the monitoring software library;

[0087] S33, the monitoring software library receives and examines the reported working equipment usage information to check whether there is any unauthorized equipment usage behavior;

[0088] S34. Based on the inspection results, the corresponding restriction mechanism is triggered, and the working equipment usage information is recorded into the configuration database through the monitoring software library to generate a monitoring report.

[0089] It is necessary to add that, if Figure 4 In a specific embodiment, the specific steps are as follows:

[0090] Step 1:

[0091] To configure database A, you first need to preset all work sites, shift lists and clock-in coordinates to ensure that there are no signal blind spots in all monitoring areas; secondly, you need to preset all workstation information, including the workstation code, the floor where the workstation is located, the department to which the workstation belongs, etc., to bring all workstations under jurisdiction; thirdly, you need to preset all equipment information, including equipment number, MAC address, IP address, to achieve full management of office equipment; fourthly, you need to preset all virtual machine information, including virtual machine number, virtual machine type, virtual machine configuration, etc., to facilitate the subsequent dynamic allocation and monitoring of virtual machine resources.

[0092] Step 2:

[0093] Before the outsourced supplier sends personnel to work in the company's office, the outsourced personnel information shall be registered and stored in the configuration database A. The outsourced personnel information shall at least include personnel ID, personnel name, personnel ID number, permanent work location, shift, workstation number, virtual machine number, and computer device number. This information can be read and used at any time by the outsourcing service monitoring software library.

[0094] Step 3:

[0095] When outsourced personnel are on-site for the first time, they need to first install the APP of the outsourced service monitoring software library B to perform identity authentication; in addition, after logging in, the mobile device model and device ID number will be automatically bound to the information of the outsourced personnel in the outsourced service monitoring software library B. If the outsourced personnel falsely use someone else's mobile phone to clock in, the alarm function will be triggered and the operation will fail.

[0096] Step 4:

[0097] When the outsourced personnel enter the scope of the work location, the map positioning package G in their mobile phone will automatically identify whether they have entered the scope of the work location; the outsourced personnel need to confirm, and the map positioning software package can report the current time and positioning coordinates to the outsourced service monitoring software library B to prevent the outsourced personnel from cheating and automatically punching in through similar plug-in software; the outsourced service monitoring software library B compares whether the outsourced personnel's positioning information is consistent with the permanent work location, and whether the time when the outsourced personnel reported the positioning information is within the scope of commuting time, and records the corresponding comparison results in the configuration library A. In addition, outsourced personnel are allowed to punch in at a location that is not permanent but belongs to the unit's work location. At this time, the outsourced service monitoring software library B will mark the punch-in record of the outsourced personnel as "field work", recognizing that the punch-in is valid, but indicating that the personnel's work trajectory has changed; in each assessment cycle, the monitoring report F can be exported to check whether the outsourced personnel are on duty and whether the length of on-site time meets the requirements.

[0098] Step 5:

[0099] Before the outsourced personnel come to the workstation to work, they must first activate the workstation usage rights for the day; each workstation is installed with a workstation monitoring device C, which has a built-in dynamic workstation code, which contains information such as the workstation number and the bound outsourced personnel; the workstation monitoring device C is installed and maintained by the department responsible for workstation management; the outsourced personnel opens the APP of the outsourced service monitoring software library B, scans the dynamic workstation code generated by this workstation monitoring device C, and after clicking to activate, the APP will report the workstation code and the outsourced personnel information corresponding to the mobile phone to the outsourced service monitoring software library B, which will compare and verify whether the workstation applied for by the reviewer is consistent with the actual workstation in use, and record the result in the configuration library A; if the registered workstation is consistent with the actual workstation in use, the workstation is marked as "active". In addition, outsourced personnel are allowed to activate and work in office spaces that are not permanent but belong to the unit. However, the outsourced service monitoring software library B will register the outsourced personnel's workstation activation as "field work" on that day. In each assessment cycle, monitoring report F can be exported to view the activation rate of all workstations, and then check whether the workstation resources are vacant for a long time or are used unreasonably by outsourced personnel.

[0100] Step 6:

[0101] After activating the workstation, the outsourced personnel can use the equipment on the workstation to work; the equipment monitoring device D is installed and maintained by the computer equipment responsible department, with built-in equipment number, network IP, machine MAC address, etc.; each outsourced personnel will use a fixed computer device, and the computer MAC address will be bound to the outsourced personnel when entering the site. When the outsourced personnel use the computer equipment at a certain workstation, the equipment monitoring device D will report the equipment information currently used by the outsourced personnel, and the outsourced service monitoring software library will review whether the network IP address has changed, and monitor the outsourced personnel to modify the network IP to access the external network or directly use unauthorized equipment at will; the equipment monitoring device D will issue a warning message to the outsourced personnel who violate the regulations and restrict the use of the equipment. In addition, outsourced personnel are allowed to temporarily use equipment that is not resident but belongs to the unit but not to the person, as long as the equipment is not an unauthorized device. The equipment monitoring device D will collect the information of the user and report the equipment information so that the outsourced service monitoring software library B can register it. In each assessment cycle, the monitoring report F can be exported to facilitate the unit management personnel to check the equipment usage.

[0102] Step 7:

[0103] The virtual machine monitoring device E is installed, maintained and operated by the computer security responsible department, and has built-in virtual machine numbers, virtual machine configuration information, etc.; information technology outsourcing personnel generally use virtual machines for development, joint debugging, testing, communication, writing technical documents and other activities during on-site services. In order to ensure that the output of these work when the outsourced personnel are on-site is safe and controllable, the outsourced personnel need to apply for a virtual machine when they first enter the site, and all subsequent work will be carried out in the virtual machine. When the outsourced personnel log in to use the virtual machine monitoring device E, the device reports the outsourced personnel information, and the outsourced service monitoring software library B reviews whether the virtual machine applied by the outsourced personnel is consistent with the virtual machine actually used, and records it in the configuration library A. During the process of the outsourced personnel using the virtual machine, the virtual machine monitoring device E reports the software currently used by the outsourced personnel every minute, including the name of the current software in use and the length of time used. The outsourcing service monitoring software library B aggregates the reported data and summarizes the outsourced personnel's use of the work software for how long according to the software name used, and whether they use non-compliant or unsafe software; then through the outsourcing service monitoring software library B's clock-in and clock-out time of the outsourced personnel, it can be obtained that the outsourced personnel use the virtual machine for a day and the active time period, the idle time and inactive time of the unused virtual machine, and then the work saturation portrait of each outsourced personnel can be obtained. If the time when the virtual machine is not used is long or the daily inactive time is long, it means that the outsourced personnel's workload is not saturated or has not been on-site for a long time. Such a monitoring report can be exported for each monitoring cycle so that the unit management personnel can understand the work situation of the outsourced personnel in real time, and the report can also be used as a basis for assessing the work quality of the outsourced personnel.

[0104] Step 8: End.

[0105] In addition, for units that do not have software development capabilities, the map positioning package G for calibrating the location of outsourced personnel can be replaced by common clock-in software on the market (such as DingTalk and Feishu), or clock-in hardware equipment can be purchased for fingerprint clock-in, and the clock-in data or fingerprint data can be reported to the outsourced service monitoring software library B to monitor the on-the-job status of outsourced personnel.

[0106] For enterprises that do not need to provide a virtual machine environment for use by IT outsourcing personnel, the monitoring device and monitoring rules in step seven can be deployed in the computer equipment in step six, so that the monitoring and evaluation processes of steps six and seven can be implemented simultaneously.

[0107] like Figure 2 As shown, according to another embodiment of the present invention, there is also provided a monitoring system for on-site services for information technology outsourcing, the system comprising an environment configuration and identity authentication module 1, a location confirmation and workstation activation module 2, and a usage monitoring and report generation module 3;

[0108] The environment configuration and identity authentication module 1 is used to preset the working environment information in the configuration database, and store the personal information of the outsourced personnel in the configuration database before they enter the enterprise office, perform identity authentication using the application end of the monitoring software library, and bind the mobile device information with the personal information;

[0109] The location confirmation and workstation activation module 2 is used to confirm the work location using the map positioning package in the bound mobile device, report the time and space information to the monitoring software library for clocking in based on the confirmation result, and activate the workstation authority by scanning the workstation code through the application end;

[0110] The monitoring and report generation module 3 is used to collect the work equipment usage information of the outsourced personnel according to the activated work station authority, and report it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

[0111] To sum up, with the help of the above-mentioned technical scheme of the present invention, through the statistical analysis of multi-dimensional monitoring devices and monitoring software libraries, unified and efficient management of the work situation and service quality of outsourced personnel is achieved, which significantly improves the integrity, rigor and timeliness of information technology outsourcing personnel management. It not only meets the management needs of large-scale outsourcing teams of enterprises, but also supports the rapid and complete upgrading and transformation of increasingly complex monitoring devices and software libraries, ensuring the sustainability and adaptability of the system.

[0112] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A monitoring method for on-site service outsourcing of information technology, characterized in that: The method comprises the following steps: S1. Preset the working environment information in the configuration database, and store the personal information of the outsourced personnel in the configuration database before they move into the company's office. Use the application end of the monitoring software library to perform identity authentication and bind the mobile device information with the personal information. S2. Use the map positioning package in the bound mobile device to confirm the work location, report the time and space information to the monitoring software library based on the confirmation result to clock in, and activate the work station authority by scanning the work station code through the application end; S3. According to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

2. A monitoring method for information technology outsourcing on-site services according to claim 1, characterized in that: The work environment information is pre-set in the configuration database, and personal information is stored in the configuration database before the outsourced personnel enter the enterprise office, identity authentication is performed using the application end of the monitoring software library, and the mobile device information is bound to the personal information, including the following steps: S11. Pre-set the working environment information in the configuration database, and register and store the personal information of the outsourced personnel in the configuration database before the outsourced personnel move into the enterprise office; S12. When the outsourced personnel are on-site for the first time, the application terminal provided by the monitoring software library is installed, and the identity of the outsourced personnel is authenticated in combination with the personal information; S13. Based on the identity authentication result, the application end of the monitoring software library obtains the mobile device information and binds the mobile device information with the personal information of the outsourced personnel in the monitoring software library.

3. The monitoring method for information technology outsourcing on-site services according to claim 1 is characterized in that: The method of using the map positioning package in the bound mobile device to confirm the work location, reporting the time and space information to the monitoring software library for clocking in based on the confirmation result, and activating the work station authority by scanning the work station code through the application end includes the following steps: S21. According to the preset work location range, the work location is confirmed by using the map positioning package in the bound mobile device. Based on the confirmation result, the time and space information is reported to the monitoring software library, and compared with the personal information of the outsourced personnel, and the punch-in information is recorded; S22. Based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library to activate the workstation authority.

4. A monitoring method for on-site IT outsourcing services according to claim 3, characterized in that: The work location is confirmed by the map positioning package in the bound mobile device according to the preset work location range, and based on the confirmation result, the time and space information is reported to the monitoring software library and compared with the personal information of the outsourced personnel. Recording the punch-in information includes the following steps: S211. According to the preset working place range, a map positioning package is installed and started in the bound mobile device, and the map positioning package is used to identify whether the outsourced personnel enter the preset working place range; S212. Based on the recognition result of the map positioning package, the map positioning package prompts the outsourced personnel to confirm whether the current location is a work location; S213. Based on the confirmation result of the outsourced personnel, the map positioning package records the current time and space information, and reports the current time and space information to the monitoring software library; S214. After receiving the current time-space information, the monitoring software library compares it with the personal information of the outsourced personnel, and based on the comparison result, records the corresponding punch-in information in the configuration database.

5. A monitoring method for information technology outsourcing on-site services according to claim 4, characterized in that: Based on the recorded punch-in information, the outsourced personnel scan the dynamic workstation code of the workstation monitoring device through the application end provided by the monitoring software library, and activate the workstation authority, including the following steps: S221. Based on the recorded punch-in information, the outsourced personnel uses the application provided by the monitoring software library to scan the dynamic workstation code located on the workstation monitoring device, and clicks the confirmation button in the application to submit the workstation activation request; S222, the application end reports the dynamic workstation code and the personal information bound to the mobile device to the monitoring software library. After receiving the activation request, the monitoring software library compares and verifies whether the applied workstation information is consistent with the actual workstation used; S223. According to the comparison and verification results, the monitoring software library marks the workstation accordingly and updates the relevant records in the configuration database; S224. Based on the update result, the application end feeds back the status of the workstation activation to the outsourced personnel and obtains the permission to activate the workstation.

6. The monitoring method for information technology outsourcing on-site services according to claim 1 is characterized in that: According to the activated workstation authority, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information, and generates a monitoring report including the following steps: S31. Pre-install and configure equipment monitoring devices in the working equipment of each workstation; S32. According to the activated workstation authority, when using the corresponding work equipment, the equipment monitoring device collects the work equipment usage information of the outsourced personnel and reports the work equipment usage information to the monitoring software library; S33, the monitoring software library receives and examines the reported working equipment usage information to check whether there is any unauthorized equipment usage behavior; S34. Based on the inspection results, the corresponding restriction mechanism is triggered, and the working equipment usage information is recorded into the configuration database through the monitoring software library to generate a monitoring report.

7. The monitoring method for on-site IT outsourcing services according to claim 2 is characterized in that: The work environment information includes: work site, shift list, clock-in coordinates, workstation information, equipment information and virtual machine information.

8. A monitoring method for information technology outsourcing on-site services according to claim 7, characterized in that: The personal information includes: identification, name, ID number, permanent workplace, shift, workstation number, virtual machine number, and computer device number.

9. The monitoring method for information technology outsourcing on-site services according to claim 4 is characterized in that: The spatiotemporal information includes time and location coordinates.

10. A monitoring system for information technology outsourcing on-site services, used to implement the monitoring method for information technology outsourcing on-site services according to any one of claims 1 to 9, characterized in that: The system includes an environment configuration and identity authentication module, a location confirmation and workstation activation module, and a usage monitoring and report generation module; The environment configuration and identity authentication module is used to preset the working environment information in the configuration database, and before the outsourced personnel enter the enterprise office, store the personal information in the configuration database, use the application end of the monitoring software library to perform identity authentication, and bind the mobile device information with the personal information; The location confirmation and workstation activation module is used to confirm the work location using the map positioning package in the bound mobile device, report the time and space information to the monitoring software library for clocking in based on the confirmation result, and activate the workstation authority by scanning the workstation code through the application end; The usage monitoring and report generation module is used to collect the work equipment usage information of the outsourced personnel according to the activated work station authority, and report it to the monitoring software library. The monitoring software library reviews and records the work equipment usage information and generates a monitoring report.

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