Door-to-door nursing management method, device and system, computer equipment and readable storage medium

Abstract

The invention relates to a door-to-door nursing management method, device and system, computer equipment and a computer readable storage medium. The method comprises the following steps: establishing communication connection between a user account end and a doctor account end; receiving inquiry record information sent by the doctor account end, and generating and filing an electronic medical record based on the inquiry record information; and sending a nursing task to the first nursing account end, after the first nursing account end starts the nursing task, sending an electronic medical record associated with the user account end to the first nursing account end, and after the first nursing account end completes browsing of the electronic medical record, establishing a video communication connection between the first nursing account end and the second nursing account end. The first nursing account end and the second nursing account end are enabled to perform nursing information checking based on the video communication connection; and after the first nursing account end and the second nursing account end complete nursing information checking, generating a nursing document based on the nursing record information, and archiving the nursing document. By adopting the method, the home care service quality can be improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of computer, in particular to a home nursing management method, device, system, computer equipment and computer readable storage medium. BACKGROUND

[0002] With the acceleration of the aging process in China, the demand for home nursing is increasing day by day.

[0003] However, the promotion of home nursing service is restricted by multiple factors, and many problems need to be solved. From the system level, the current home nursing system is not perfect. In the nursing process, once a medical dispute occurs, the responsibility identification and handling mechanism lacks clear specification, which has great hidden dangers, which makes the enthusiasm of nurses participating in home nursing not high. For home patients, due to the lack of effective supervision in the market, they often worry about the uneven professional level of nursing staff and the difficulty of guaranteeing the quality of nursing service.

[0004] Due to the above problems, the service quality of home nursing service cannot be guaranteed, which further limits the promotion of nursing service, so as to cause the nursing resources cannot be used efficiently. SUMMARY

[0005] Therefore, it is necessary to provide a home nursing management method, device, system, computer equipment and computer readable storage medium which can improve the utilization rate of nursing resources in view of the above technical problems.

[0006] In a first aspect, the present application provides a home nursing management method, comprising:

[0007] In response to an online consultation request sent by a user account end, a communication connection between the user account end and a physician account end is established;

[0008] Receiving the consultation record information sent by the physician account end, generating an electronic medical record based on the consultation record information, and archiving the electronic medical record, the consultation record information being information sent by the physician account end in response to the physician's consultation record operation after the physician completes online consultation;

[0009] In response to a nursing task start request sent by the user account end, a nursing task is sent to a first nursing account end, after the first nursing account end starts the nursing task, the electronic medical record associated with the user account end is sent to the first nursing account end, and after the first nursing account end completes the browsing of the electronic medical record, a video communication connection between the first nursing account end and a second nursing account end is established, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection;

[0010] After the first nursing account end and the second nursing account end complete the nursing information verification, receiving the nursing record information sent by the first nursing account end, generating a nursing document based on the nursing record information, and archiving the nursing document, the nursing record information being information sent by the first nursing account end in response to a nursing record operation of the nursing personnel after the nursing personnel completes a nursing operation.

[0011] In an exemplary embodiment, the sending of the electronic medical record associated with the user account end to the first nursing account end comprises:

[0012] Receiving an authentication notification from the first nursing account end for the user account end, the authentication notification including an authentication image, the authentication image including a face recognition result displayed by the user account end;

[0013] In response to the authentication notification, sending the electronic medical record associated with the user account end to the first nursing account end.

[0014] In an exemplary embodiment, after the first nursing account end completes the browsing of the electronic medical record, the method further comprises:

[0015] Receiving a browsing completion notification from the first nursing account end for the electronic medical record, the browsing completion notification including signature information of the nursing personnel;

[0016] In response to the browsing completion notification, establishing a video communication connection between the first nursing account end and the second nursing account end.

[0017] In an exemplary embodiment, the nursing information verification process between the first nursing account end and the second nursing account end based on the video communication connection comprises:

[0018] Receiving a verification request sent by the first nursing account end, obtaining a verification template corresponding to the verification request, and sending the verification template to the first nursing account end and the second nursing account end, so that a first nursing personnel of the first nursing account end and a second nursing personnel of the second nursing account end complete the nursing information verification based on the video communication connection and the verification template;

[0019] Receiving a first verification completion notification sent by the first nursing account end and a second verification completion notification sent by the second nursing account, the first verification completion notification including signature information of the first nursing personnel, and the second verification completion notification including signature information of the second nursing personnel.

[0020] In an exemplary embodiment, the method further comprises:

[0021] receiving a help request sent by the first care account, the help request including location information and a help type;

[0022] sending a help task to at least one assistance account based on the help type;

[0023] in a case where the at least one target assistance account accepts the help task, establishing a video communication connection between the first care account and the at least one target assistance account.

[0024] In an exemplary embodiment, the help type includes a technical help type and a non-technical help type, and the technical help type further includes a live discussion help type and an on-site assistance help type.

[0025] In a case where the help type is the non-technical help type, the target assistance account is a service account.

[0026] In a case where the help type is the live discussion help type, the target assistance account includes a care account and / or a physician account.

[0027] In a case where the help type is the on-site assistance help type, the target assistance account includes a care account and / or a physician account matching the location information.

[0028] In an exemplary embodiment, the method further includes:

[0029] In a case where the help type is the technical help type, after the help task is completed, sending reward information to the at least one target assistance account.

[0030] In a second aspect, the application further provides an on-site care management device, including:

[0031] a first communication module, configured to establish a communication connection between a user account and a physician account in response to an online consultation request sent by the user account;

[0032] a consultation module, configured to receive consultation record information sent by the physician account, generate an electronic medical record based on the consultation record information, and archive the electronic medical record, the consultation record information being information sent by the physician account in response to a consultation record operation of the physician after the physician completes online consultation;

[0033] The second communication module is configured to send a nursing task to the first nursing account end in response to a nursing task start request sent by the user account end, send an electronic medical record associated with the user account end to the first nursing account end after the first nursing account end starts the nursing task, and establish a video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes browsing of the electronic medical record, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection.

[0034] The nursing record module is configured to receive nursing record information sent by the first nursing account end after the first nursing account end and the second nursing account end complete the nursing information checking, generate a nursing document based on the nursing record information, and archive the nursing document. The nursing record information is information sent by the first nursing account end in response to a nursing record operation of a nursing staff after the nursing staff completes a nursing operation.

[0035] In one of the embodiments, the sending of the electronic medical record associated with the user account end to the first nursing account end comprises:

[0036] receiving an authentication notification of the first nursing account end for the user account end, the authentication notification including an authentication image, and the authentication image including a face recognition result displayed by the user account end;

[0037] sending the electronic medical record associated with the user account end to the first nursing account end in response to the authentication notification.

[0038] In one of the embodiments, the establishing of the video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes browsing of the electronic medical record comprises:

[0039] receiving a browsing completion notification of the first nursing account end for the electronic medical record, the browsing completion notification including signature information of the nursing staff;

[0040] establishing the video communication connection between the first nursing account end and the second nursing account end in response to the browsing completion notification.

[0041] In one of the embodiments, the nursing information checking process performed by the first nursing account end and the second nursing account end based on the video communication connection comprises:

[0042] receive the check request sent by the first care account end, obtain a check template corresponding to the check request, and send the check template to the first care account end and the second care account end, so that the first care personnel of the first care account end and the second care personnel of the second care account end complete the check of the care information based on the video communication connection and the check template;

[0043] receive a first check completion notification sent by the first care account end and a second check completion notification sent by the second care account, wherein the first check completion notification includes signature information of the first care personnel, and the second check completion notification includes signature information of the second care personnel.

[0044] In one of the embodiments, the device further comprises:

[0045] The receiving module is configured to receive a help request sent by the first care account end, wherein the help request includes location information and a help type.

[0046] The sending module is configured to send a help task to at least one assistance account based on the help type.

[0047] The third communication module is configured to establish a video communication connection between the first care account end and the at least one target assistance account if the at least one target assistance account accepts the help task.

[0048] In one of the embodiments, the help type includes a technical help type and a non-technical help type, and the technical help type further includes a connection discussion help type and an on-site assistance help type.

[0049] In the case where the help type is the non-technical help type, the target assistance account is a service account.

[0050] In the case where the help type is the connection discussion help type, the target assistance account includes a care account and / or a physician account.

[0051] In the case where the help type is the on-site assistance help type, the target assistance account includes a care account and / or a physician account matched with the location information.

[0052] In one of the embodiments, the device further comprises:

[0053] The reward issuing module is configured to, in the case where the help type is the technical help type, issue reward information to the at least one target assistance account after the help task is completed.

[0054] In a third aspect, the application further provides an on-site nursing management system, which comprises a server end, a user account end, a physician end, a first nursing end and a second nursing end, wherein:

[0055] The user account end is configured to send an online consultation request to the server in response to a user triggering operation for online consultation.

[0056] The server end is configured to establish a communication connection between the user account end and the physician account end in response to the online consultation request.

[0057] The physician account end is configured to send consultation record information to the server end in response to a physician's consultation record operation after the physician completes online consultation.

[0058] The server end is further configured to generate an electronic medical record based on the consultation record information and archive the electronic medical record.

[0059] The user account end is further configured to send a nursing task starting request to the server in response to a user triggering operation for a nursing task.

[0060] The server end is further configured to send a nursing task to the first nursing account end in response to the nursing task starting request, and send an electronic medical record associated with the user account end to the first nursing account end after the first nursing account end starts the nursing task, and establish a video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes browsing of the electronic medical record, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection.

[0061] The first nursing account end is configured to send nursing record information to the server in response to a nursing staff's nursing record operation after the nursing staff completes a nursing operation.

[0062] The server end is further configured to generate a nursing document based on the nursing record information and archive the nursing document.

[0063] In a fourth aspect, the application further provides a computer device comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the on-site nursing management method of any one of the above aspects when executing the computer program.

[0064] In a fifth aspect, the application further provides a computer readable storage medium having a computer program stored thereon, wherein the computer program is executed by a processor to implement the on-site nursing management method of any one of the above aspects.

[0065] In a sixth aspect, the present application also provides a computer program product comprising a computer program which, when executed by a processor, implements the above any one of the home nursing management methods.

[0066] The above home nursing management method, device, system, computer equipment and computer readable storage medium immediately establish a communication connection between the user account end and the physician account end when the user account end initiates an online consultation request. After the physician completes the online consultation, the system receives the consultation record information submitted by the physician through the physician account end and automatically integrates to generate a standardized electronic medical record, which is synchronously archived to the user's exclusive medical archive library, providing a reliable basis for subsequent nursing services. After the user account end submits a nursing task start request, the system will push the nursing task to the first nursing account end. After the first nursing account end accepts and starts the nursing task, the system immediately pushes the associated electronic medical record, and forcibly requires the nursing staff to complete the medical record browsing confirmation. On this basis, the system establishes a video communication link between the first nursing account end and the second nursing account end, and through the "double video checking" mechanism, the cross verification of key nursing information in the nursing operation is realized, effectively making up for the risk of the lack of double checking system in the home scene. After the nursing operation is completed, the first nursing account end submits the nursing record information, and the system automatically analyzes and generates a structured nursing document archive, which can be used as the core basis for service quality traceability, medical dispute judgment and nursing scheme optimization.

[0067] That is, by using the above nursing management method, device, system, computer equipment and computer readable storage medium provided by the embodiments of the present application, the pre-generation mechanism of the electronic medical record ensures that the nursing staff obtains comprehensive patient medical history information, avoiding the risk of misjudgment due to information loss; the video checking function extends the hospital double checking system to the home scene through the remote collaboration mode, reducing the probability of operation errors; the automatic generation and archiving of structured nursing documents not only standardize the service process, but also provide standardized data support for quality supervision. The three technical safeguards are closely linked, forming a full-process closed-loop management from consultation, task allocation, operation checking to service record, systematically reducing nursing risks, effectively improving the standardization and professionalism of home nursing services, and improving the quality of home nursing services. BRIEF DESCRIPTION OF DRAWINGS

[0068] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the related art, the following will briefly introduce the drawings needed to be used in the description of the embodiments of the present application or the related art. Obviously, the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other related drawings can also be obtained without creative labor.

[0069] Figure 1 It is a flowchart of the home nursing management method in an embodiment;

[0070] Figure 2 Flowchart for step 106 in one embodiment;

[0071] Figure 3 Flowchart for step 106 in another embodiment;

[0072] Figure 4 Flowchart for the double-checking process in one embodiment;

[0073] Figure 5 Flowchart for the emergency help process in one embodiment;

[0074] Figure 6 Block diagram of the home nursing management system in one embodiment;

[0075] Figure 7a Diagram of the information collection module in one embodiment;

[0076] Figure 7b Diagram of the double-checking module in one embodiment;

[0077] Figure 7c Diagram of the emergency module in one embodiment;

[0078] Figure 8 Block diagram of the home nursing device in one embodiment;

[0079] Figure 9 Internal block diagram of the computer device in one embodiment. DETAILED DESCRIPTION

[0080] In order to make the objects, technical solutions and advantages of the present application clearer, the present application will be further described in detail below with reference to the drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and should not be used to limit the present application.

[0081] It should be noted that the terms "first", "second", etc. used in the present application can be used to describe various elements, but these elements are not limited by these terms. These terms are only used to distinguish the first element from the second element. The terms "include" and "have" and any variations thereof used in the present application are intended to cover non-exclusive inclusion. The term "multiple" used in the present application refers to two and more than two. The term "and / or" used in the present application refers to one of the options or any combination of multiple options.

[0082] With the aging of the population, the demand for home care is increasing. Home nursing provides convenience for the elderly who are unable to move. However, the promotion of home nursing is still limited by many factors and faces many problems. The main reason for the low participation of nurses is the imperfect home care system and the potential medical disputes. At the same time, patients also worry that the quality of home care services cannot be guaranteed. The hospital's double-checking system cannot be implemented in home care, and nurses alone face unexpected situations and are difficult to respond, which limits the implementation of various nursing projects at home, such as medication, invasive procedures, etc. The current related remote nursing software does not have a remote checking function, and the medical history data is provided by the patient and the family, which is easy to miss, and it is difficult for on-site nurses to provide technical support and guidance in the event of an emergency, which poses a risk to both nurses and patients.

[0083] The embodiments of the present application provide a home management method, which provides a safer online management method for both nurses and patients for home nursing services, can reduce the above risks, and improve the quality of home nursing services.

[0084] In one embodiment, as shown in Figure 1 A home nursing management method is provided. The embodiments of the present application are illustrated by applying the method to a server. It can be understood that the method can also be applied to a terminal and can also be applied to a system including a terminal and a server, and can be realized through the interaction of the terminal and the server. In the embodiments, the method includes the following steps 102 to 108, wherein:

[0085] Step 102, in response to the online consultation request sent by the user account end, establishing a communication connection between the user account end and the physician account end.

[0086] In the embodiments of the present application, the user account end, the physician account end, the first nursing account end and the second nursing account end are terminal devices logged in by corresponding accounts.

[0087] The user initiates a home nursing service reservation through the user account end. For example, the user finds the home nursing service reservation entry in the user account end interface and clicks to enter the reservation page. The reservation process includes two major links: online consultation and nursing reservation. First, enter the online consultation link, after entering the online consultation home page, the disease type options and input box are displayed in the user account end interface, the user can directly select the preset disease type or fill in the specific disease name in the input box. After the user account end obtains the selected or input disease type information, it sends a corresponding online consultation request to the server.

[0088] It should be noted that the user input box can include at least one of a text input box, a voice input box, and a file input box, and the user can directly input the disease type information or the disease name in the text input box; or can input voice through the voice input box, and the user account end or the server can recognize the voice information input by the user to obtain the corresponding disease type information or disease name; or can input file information such as a diagnosis certificate through the file input box, and the user account end or the server can obtain the corresponding disease type information or disease name by performing information extraction and recognition on the file information such as the diagnosis certificate. The process of voice recognition and information extraction and recognition is not described in detail in the embodiments of the present application, and any method that can achieve the above recognition purposes is applicable to the embodiments of the present application. That is, the method for obtaining the disease type information is not specifically limited in the embodiments of the present application.

[0089] After the server receives the online consultation request, the server automatically matches the doctors of the corresponding department and professional field based on the disease type or disease name carried in the request, and sends the consultation task to the doctor account end of the doctor. When the doctor confirms to accept the task through the doctor account end, the server immediately establishes a communication connection between the user account end and the doctor account end, and starts the online consultation. The communication connection supports multiple forms such as voice and video, which facilitates the online consultation communication between doctors and patients. The specific communication method is automatically adapted by the server according to the network environment and user preference or selected by the user, which is not specifically limited in the embodiments of the present application.

[0090] It should be noted that the doctor in the embodiments of the present application can include not only doctors and pharmacists in the medical field, but also case managers and clinical nursing specialists, and the doctor is not specifically limited in the embodiments of the present application.

[0091] In an exemplary embodiment, the doctor account end can also be an intelligent doctor, that is, a virtual doctor realized by artificial intelligence technology. The server can automatically match a real doctor or an intelligent doctor for online consultation for the user in response to the user's selection or based on the user's symptoms and consultation history, and the present application will not be described in detail.

[0092] In step 104, the consultation record information sent by the doctor account end is received, and an electronic medical record is generated based on the consultation record information, and the electronic medical record is archived. The consultation record information is the information sent by the doctor account end in response to the doctor's consultation record operation after the doctor completes the online consultation.

[0093] In the embodiments of the present application, the doctor can perform online consultation based on the above communication connection. In the consultation process, the doctor can communicate with the user through voice, video, text question and answer and other ways. The user account end can also actively upload and send historical examination results and images or screenshots of medicines and other content to the doctor account end to assist the doctor to complete online consultation. The way and form of online consultation are not limited in the embodiments of the present application.

[0094] After the doctor completes online consultation based on the communication connection, the doctor can record the consultation content on the doctor account end. For example, the doctor account end can display a structured electronic medical record template, which is pre-filled with user basic information (such as name, age, contact information), disease type and preliminary diagnosis direction and other information. The doctor supplements the symptom description, examination suggestion, preliminary diagnosis and treatment scheme and other information in the template based on the consultation content. After the system verifies the completeness of the mandatory items in real time, the consultation record information is generated and sent to the server.

[0095] After the server receives the consultation record information, the consultation record information can be directly used as an electronic medical record, or the consultation record information can be analyzed by natural language processing technology to extract key medical information (such as symptom keywords, medication history, allergy history), and combined with the preset medical record generation rule, to automatically generate a standardized electronic medical record and archive it.

[0096] In one example, for users with historical medical records, the server can further perform a medical record fusion process. For example, regular expressions and medical terminology libraries can be used to unify the data format in medical records at different times (such as normalizing “high blood pressure” and “primary hypertension” into standard terminology). Based on the time stamp of the visit, the consultation record or electronic medical record is arranged in chronological order to generate new medical record information. For example, the new medical record information can also be associated with a medical knowledge graph to supplement disease progression prediction, drug contraindications and other extended information. The historical medical record version can be retained to generate a time-stamped fusion medical record version. When the subsequent care task is started, the fusion medical record version can be directly issued to the care personnel for viewing to understand the user's situation.

[0097] After generating the electronic medical record archive, the server can send a consultation end notification to the user account end, and the user account end can enter the appointment care link in response to the consultation end notification.

[0098] In step 106, in response to the nursing task starting request sent by the user account end, the nursing task is sent to the first nursing account end. After the first nursing account end starts the nursing task, the electronic medical record associated with the user account end is sent to the first nursing account end, and after the first nursing account end completes the browsing of the electronic medical record, the video communication connection between the first nursing account end and the second nursing account end is established, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection.

[0099] In the embodiments of the present application, after entering the reservation nursing link, the user account end can correspondingly display a corresponding reservation interface. The reservation interface can display nursing service types (for example, multiple service options covering basic nursing, rehabilitation nursing, and specialized nursing). The user can select a nursing service type from the options. The user account end can send a nursing task starting request to the server based on the user's selection. After the server receives the nursing task starting request, it can automatically match nursing personnel based on the nursing service type carried in the nursing task starting request, and issue a nursing task to the first nursing account end corresponding to the nursing personnel, for example, it can automatically select the nursing personnel with the highest matching degree based on the professional qualifications, service evaluation, and real-time geographic location of the nursing personnel, and push the nursing task order to the first nursing account end corresponding to the nursing personnel.

[0100] Alternatively, after the user selects a nursing service type in the reservation interface, a list of nursing personnel that can be selected under the nursing service type can be displayed, which can include information such as qualification certificates, service duration, and user ratings. The user can select a nursing personnel from the list and send a corresponding nursing task starting request to the server based on the nursing personnel. After the server receives the nursing task starting request, it can issue a nursing task order to the first nursing account end corresponding to the nursing personnel.

[0101] After the nursing personnel accepts and starts the nursing task, the nursing personnel needs to browse the user's electronic medical record before performing the nursing operation, so the user's associated electronic medical record needs to be sent to the first nursing account end of the nursing personnel first. If there are multiple historical medical records, they can be sent together to the first nursing account end for the nursing personnel to browse; or if there is a fusion medical record, the fusion medical record can be directly sent to the first nursing account end.

[0102] After the caregiver completes the review of the electronic medical record on the first nursing account end, a corresponding notification can be sent to the server, and the server can establish a video communication connection between the first nursing account end and the second nursing account end in response to the notification, and enter the double-check process. The second nursing account end is the account end of the currently idle caregiver, and the server can first issue a check request to the second nursing account end. If the second check account end accepts the check request, the video communication connection between the first nursing account end and the second nursing account end is immediately established.

[0103] The two caregivers of the first nursing account end and the second nursing account end can check the nursing information based on the video communication connection, including but not limited to the user's name, gender, age, drug allergy history, drug name, concentration, dose, expiration date, use route, and medication time.

[0104] Step 108, after the first nursing account end and the second nursing account end complete the check of the nursing information, receiving the nursing record information sent by the first nursing account end, generating a nursing document based on the nursing record information, and archiving the nursing document. The nursing record information is the information sent by the first nursing account end in response to the nursing record operation of the caregiver after the caregiver completes the nursing operation.

[0105] In the embodiment of the present application, after the first nursing account end and the second nursing account end complete the check of the nursing information, the caregiver of the first nursing account end will perform corresponding nursing operation for the user. After the nursing operation is completed, the recording operation of the nursing information is performed on the first nursing account end, and the first nursing account end can send the nursing record information to the server in response to the recording operation of the caregiver. After the server receives the nursing record information, it can extract key information from the nursing record information, generate a nursing document according to the nursing document template and archive it, thus completing the nursing task.

[0106] With the door-to-door nursing management method provided in the embodiments of the present application, when the online consultation request is initiated at the user account end, the system immediately establishes the communication connection between the user account end and the physician account end. After the physician completes the online consultation, the system receives the consultation record information submitted by the physician through the physician account end, and automatically integrates to generate a standardized electronic medical record, which is synchronously archived to the user's exclusive medical archive library, providing a reliable basis for subsequent nursing services. After the user account end submits the nursing task opening request, the system will push the nursing task to the first nursing account end. After the first nursing account end accepts and opens the nursing task, the system immediately pushes the associated electronic medical record, and forcibly requires the nursing staff to complete the medical record browsing confirmation. On this basis, the system establishes a video communication link between the first nursing account end and the second nursing account end, and through the "double video checking" mechanism, the cross verification of key nursing information in the nursing operation is realized, effectively making up for the risk of the lack of double checking system in the home scene. After the completion of the nursing operation, the first nursing account end submits the nursing record information, and the system automatically analyzes and generates a structured nursing document archive, which can be used as the core basis for service quality traceability, medical dispute judgment and nursing scheme optimization.

[0107] That is, with the above-mentioned nursing management method provided in the embodiments of the present application, the pre-generation mechanism of the electronic medical record ensures that the nursing staff obtains comprehensive patient medical history information, avoiding the risk of misjudgment due to information loss; the video checking function extends the hospital double checking system to the home scene through the remote collaboration mode, reducing the probability of operation errors; the automatic generation and archiving of structured nursing documents not only standardize the service process, but also provide standardized data support for quality supervision. The three technical safeguards are closely linked, forming a full-process closed-loop management from consultation, task allocation, operation checking to service record, systematically reducing nursing risks, effectively improving the standardization and professionalism of door-to-door nursing services, and improving the quality of door-to-door nursing services.

[0108] In an exemplary embodiment, referring to FIG. 1, the step 106 of sending the electronic medical record associated with the user account end to the first nursing account end can include the following steps 202 to 204, wherein: Figure 2

[0109] Step 202, receiving the authentication notification of the first nursing account end for the user account end, the authentication notification including an authentication picture, the authentication picture including the face recognition result displayed by the user account end;

[0110] Step 204, in response to the authentication notification, sending the electronic medical record associated with the user account end to the first nursing account end.

[0111] ​In the embodiments of the present application, after the nursing staff receives and opens the nursing task, the first nursing account end and the user account end will enter the authentication link. The user can provide written diagnosis opinions, and after the face recognition authentication on the user account end, the corresponding face recognition result is displayed on the user account end. The nursing staff needs to check the identity information in the written diagnosis opinions and the face recognition result, and collects the face recognition result and the written diagnosis opinions through the first nursing account end, takes the collected pictures as authentication pictures, and sends an authentication notification based on the authentication pictures to the server. The server can respond to the authentication notification and send the electronic medical record associated with the user account end to the first nursing account end.

[0112] In an exemplary embodiment, when the server issues the electronic medical record associated with the user account end, if the user account end also has associated nursing documents and corresponding nursing records and other information, the server can also issue the associated nursing documents and corresponding nursing records (such as some special situation remarks) and other information to the first nursing account end for the nursing staff of the first nursing account end to browse, so as to more comprehensively understand the user information.

[0113] In this way, if the written diagnosis does not match the actual patient, the face recognition fails, etc., it can be corrected in time before the nursing operation, avoiding serious consequences such as medication errors and improper operations caused by information errors, improving the quality of nursing and avoiding unnecessary risks, and by clearly defining the standard actions before nursing operation, the nursing work can be more orderly carried out, which is convenient for quality control and traceability, and once a problem occurs, it can be quickly checked through the authentication record.

[0114] In an exemplary embodiment, referring to FIG. 10, the step 106 of establishing a video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes the browsing of the electronic medical record can include the following steps 302 to 304, wherein: Figure 3

[0115] Step 302, receiving a browsing completion notification of the first nursing account end for the electronic medical record, the browsing completion notification including signature information of the nursing staff;

[0116] Step 304, in response to the browsing completion notification, establishing a video communication connection between the first nursing account end and the second nursing account end.

[0117] In the embodiments of the present application, after the electronic medical record is issued to the first nursing account end, the system starts the forced browsing mechanism. For example, the system requires the nursing staff to browse the medical record content for at least a preset time length, and only after the specified time length is reached, the electronic signature function is unlocked. After the nursing staff completes the browsing and inputs the electronic signature, the first nursing account end automatically sends a browsing completion notification to the server. ​

[0118] In an exemplary embodiment, if the user also has associated nursing documents or nursing records and the like, after the nursing staff completes the browsing of the electronic medical record, the first nursing account end can prompt the nursing staff to continue browsing the nursing documents or nursing records and the like, and after the nursing staff completes the browsing of the nursing documents and the nursing records, sends a browsing completion notification to the server. Wherein, the nursing staff can respectively perform electronic signature after completing the browsing of the electronic medical record and the browsing of the nursing documents and the nursing records, or the nursing staff can uniformly perform electronic signature after completing the browsing of the electronic medical record and the browsing of the nursing documents and the nursing records, which is not specifically limited in the embodiment of the application.

[0119] After the server receives the notification, the nursing staff signature information therein is extracted and compared with the system reserved signature information. If they are consistent, the server will send a verification request to the second nursing account end corresponding to the nursing staff currently in an idle state, and after the other party accepts the request, the video communication connection between the first nursing account end and the second nursing account end is established; if the signature information comparison is inconsistent, the system will immediately suspend the nursing service process and notify the special person to intervene in information checking and confirmation.

[0120] The embodiment of the application can ensure that the nursing staff comprehensively understands the patient's medical history, allergy history and other key information by forcing the nursing staff to browse the electronic medical record and performing time control, avoiding nursing errors caused by incomplete information. And avoid the problem that the nursing staff's identity is used by others or there is a mistake in the operation process (such as others signing, signature entry error), and timely suspension of service can prevent unauthorized personnel from performing nursing operations and avoid the patient being injured due to improper operation.

[0121] In an exemplary embodiment, referring to Figure 4 The nursing information verification process between the first nursing account end and the second nursing account end based on the video communication connection can include the following steps 402 to 404, wherein:

[0122] Step 402, receiving the verification request sent by the first nursing account end, obtaining the verification template corresponding to the verification request, and sending the verification template to the first nursing account end and the second nursing account end, so that the first nursing staff of the first nursing account end and the second nursing staff of the second nursing account end complete the nursing information verification based on the video communication connection and the verification template;

[0123] Step 404, receiving the first verification completion notification sent by the first nursing account end and the second verification completion notification sent by the second nursing account, the signature information of the first nursing staff is included in the first verification completion notification, and the signature information of the second nursing staff is included in the second verification completion notification.

[0124] In the embodiments of the present application, the nursing staff receiving the nursing task (hereinafter referred to as the first nursing staff for the sake of clear description) needs to check the nursing information item by item after starting the double-check process. For example, the nursing information can be divided into multiple check items, and each check item includes at least one information to be checked, which can be pre-filled information based on user information (such as name, allergy history), or information that needs to be checked by oral inquiry with the user (such as current medication status) and the like.

[0125] In an exemplary embodiment, the check item can be automatically issued to the first nursing account end based on the user's selected nursing service type, or can be a check item selected by the first nursing staff based on the nursing service on the first nursing account end.

[0126] After starting the double-check process, the first nursing staff can actively trigger the corresponding check item, and the first nursing account end can send a check request to the server in response to the operation of the first nursing staff, and the check request can carry the identifier of the check item to be checked. The server can obtain the corresponding check template based on the identifier of the check item to be checked, and issue the check template to the first nursing account end and the second nursing account end, so that the first nursing staff and the second nursing staff can check the nursing information in turn based on the information in the check template.

[0127] For example: checking the pre-filled user information in the template (such as name, gender, age, drug allergy history, etc.); or checking related information based on the check content in the template (such as the name, concentration, dose, expiration date, route of administration, and medication time of the drug); or checking the content such as inquiry, observation, and detection based on the check content in the template, and simultaneously performing inquiry, observation, and detection operations on the user, and recording the inquiry at the corresponding position in the template, for example, for nursing operations (such as catheterization, sputum suction, indwelling gastric tube, etc.), there are corresponding check templates, and for the sputum suction operation, the corresponding check template can include the check content such as whether the patient has eaten within half an hour, the patient's oxygenation, and the patient's cooperation degree, which need to be inquired, observed, and detected.

[0128] After completing the check processing of each check template, the first nursing staff and the second nursing staff need to perform electronic signature on the check template; after all the check templates are checked and signed, the first nursing staff can end the check process on the first nursing terminal, and the first nursing staff and the second nursing staff will automatically send the corresponding check completion notification to the server after the check process is completed, and the first check completion notification sent by the first nursing account terminal will include the signature information of the first nursing staff in each check template, and the second check completion notification sent by the second nursing account terminal will include the signature information of the second nursing staff in each check template.

[0129] After the server receives the first and second check completion notifications, the server checks the integrity and authenticity of the signature information of the first and second nursing staff carried in the first and second check completion notifications. The integrity check is used to check whether all check templates have completed electronic signature, and the authenticity check is used to check whether the signature information is authentic.

[0130] After the signature information is verified, the server confirms the completion of the double check process, and sends a double check process completion notification to the first nursing account. After the first nursing account receives the double check process completion notification, the first nursing account enters the start nursing operation step, and the first nursing staff starts the nursing operation for the user.

[0131] The on-site nursing method provided by the embodiments of the present application can reduce the negligence of single operation by two nursing staff based on the same check template (such as user name, drug allergy history, and drug dosage) and using "double visual angle". The pre-defined check template of the system can decompose the nursing information into structured items, and force the nursing staff to perform according to the unified standard, so as to avoid the omission of the process caused by personal habits. Each completed check needs to be signed by two people, and the server can ensure that there is no template omission through integrity check, and prevent signature forgery through authenticity check. The signature information of the first and second nursing staff is permanently archived with the check record, and if there is a subsequent nursing dispute, the specific check process can be traced back through the signature timestamp and video recording to clarify the responsible subject. For example, if an adverse reaction occurs after taking medicine, it can be checked whether the drug allergy history is confirmed during the double check.

[0132] In an exemplary embodiment, referring to FIG. 1, the above method can further include the following steps 502 to 506, wherein: Figure 5

[0133] Step 502, receiving a help request sent by the first nursing account, wherein the help request includes location information and a help type;

[0134] Step 504, sending a help task to at least one assistance account based on the help type;

[0135] Step 506, in the case that at least one target assistance account accepts the help task, establishing a video communication connection between the first nursing account and the at least one target assistance account.

[0136] ​In the embodiments of the present application, the first nursing account interface is provided with an emergency help control. When the nursing staff encounters difficulties in the task, the control is triggered to send a help request containing the following information to the server: location information (obtained by GPS (Global Positioning System) or base station positioning to obtain real-time coordinates), and help type (divided into two categories: technical help (such as online discussion type and on-site assistance type), and non-technical help (such as user emotional pacification, administrative support, etc.). For example, after the nursing staff triggers the emergency help control, the interface can display the nursing type through a panel or a floating window for the nursing staff to select. After the nursing staff selects the nursing type and confirms, the first nursing account end will send a corresponding help request to the server.

[0137] In an exemplary embodiment, the help type includes a technical help type and a non-technical help type, and the technical help type further includes an online discussion help type and an on-site assistance help type. In the case of a non-technical help type, the target assistance account is a service account. In the case of an online discussion help type, the target assistance account includes a nursing account and / or a physician account. In the case of an on-site assistance help type, the target assistance account includes a nursing account and / or a physician account matched with the location information.

[0138] The server executes a differentiated scheduling strategy according to the help type. For example, for non-technical help processing, it is indicated that the current help content does not involve technical type, so the platform service personnel can interface the help request, the server can send a corresponding help task to an idle service account to establish a one-to-one video connection, and the service account can provide remote emotional pacification (such as pacifying anxious family members) and on-site support scheduling (such as sending a car to pick up supplies) and other assistance.

[0139] For example, for technical help processing, after the server receives the help request sent by the first nursing account end, at least one assistance account can be matched based on the help type and the location information.

[0140] For help requests of the online discussion help type, the server can push the help task to an online nursing account and / or a physician account, and can create a video conference according to the following rules: preferentially matching the same specialty qualified account, supporting up to N people (N is a preset value, for example, N is 5, including up to 4 nursing accounts and 1 physician account), and if there is no response after a preset time (for example, 5 minutes) or the video conference access personnel reaches the upper limit, the help task is automatically invalidated.

[0141] For a request for help of the on-site assistance type, the server can select, according to a geographical position priority sorting strategy, N idle accounts closest to the position information carried in the request for help, push a task to the N idle accounts, and create a video conference. The target assistance account accepting the task can automatically join the video conference and understand the current situation through the video conference. The interface of the target assistance account can display a confirmation control, and the target assistance account can trigger the confirmation control to send a confirmation request to the server when confirming that on-site assistance is about to occur. The server can send an assistance notification to the first nursing account based on the confirmation request, and the assistance notification can include account information and real-time position information of the target assistance account.

[0142] If no assistance account joins the video conference after the preset time interval, the server can continue to determine, from the remaining assistable nursing accounts or physician accounts, a preset number of accounts closest to the position information carried in the request for help as assistance accounts, continue to send corresponding tasks to the assistance accounts, and stop until a target assistance account sends a confirmation request.

[0143] After the video conference is completed, the first nursing personnel can summarize the discussion content of the video conference through an intelligent meeting assistant (a virtual assistant implemented by artificial intelligence) or the first nursing personnel, and confirm and archive the discussion content of the video conference.

[0144] In an exemplary embodiment, the request for help includes a nursing type, the assistance account is an account whose position information and request for help match the request for help, and the method further includes:

[0145] After the task is completed, reward information is sent to at least one target assistance account.

[0146] In the embodiment, after the task is completed, reward information can be sent to at least one target assistance account participating in the task. For example, in the case of a connected discussion type, corresponding rewards can be sent to each target assistance account; or in the case of an on-site assistance type, corresponding rewards can be sent to each target assistance account, and additional corresponding rewards can be sent to a target assistance account participating in on-site assistance. The rewards can include points, virtual resources, virtual items, virtual medals, gold coins, and the like, and the embodiment is not limited in this regard.

[0147] The on-site nursing management method provided in the embodiments of the present application is that the server performs differentiated scheduling based on the help type, including that for non-technical help, the platform service account is quickly assigned to perform remote guidance or on-site support scheduling; for technical help, the help is subdivided and processed according to 'online discussion' and 'on-site assistance', the online discussion is preferentially matched with the same professional qualification account, and the on-site assistance is sorted according to the geographical position, so that the help can be accurately and timely responded, the problem processing time is greatly shortened, and the emergency efficiency is improved. In the technical help scene, whether the help is discussed through the video conference or the on-site assistance, professional guidance and support can be provided for the nursing personnel. The risk of nursing operation failure is effectively reduced, and the safety of the patient is ensured. In addition, the perfect assistance incentive system gives the account participating in the help task various forms of rewards such as points, subsidies and performance points, and effectively motivates the enthusiasm of the nursing personnel and the platform service personnel in participating in the assistance.

[0148] It should be noted that each account participating in the nursing task (including the physician account, the first nursing account, the second nursing account and the target assistance account) in the embodiments of the present application needs to sign a confidentiality agreement at the corresponding account end, including signing the confidentiality agreement each time participating in the nursing task, signing the confidentiality agreement at the account registration stage, and the time of signing the confidentiality agreement is not limited in the embodiments of the present application.

[0149] In an exemplary embodiment, as shown in Figure 6 The on-site nursing management system provided in the embodiments of the present application includes a server end 602, a user account end 604, a physician end 606, a first nursing end 608 and a second nursing end 610, wherein:

[0150] The user account end 604 is configured to send an online consultation request to the server end 602 in response to a trigger operation of the user for online consultation.

[0151] The server end 602 is configured to establish a communication connection between the user account end 604 and the physician account end 606 in response to the online consultation request.

[0152] The physician account end 606 is configured to send consultation record information to the server end 602 in response to a consultation record operation of the physician after the physician completes online consultation.

[0153] The server end 602 is further configured to generate an electronic medical record based on the consultation record information and archive the electronic medical record.

[0154] The user account end 604 is further configured to send a nursing task start request to the server end 602 in response to a trigger operation of the user for the nursing task.

[0155] The server 602 is further configured to send the nursing task to the first nursing account 608 in response to the nursing task starting request, and send the electronic medical record associated with the user account to the first nursing account 608 after the first nursing account 608 starts the nursing task, and establish a video communication connection between the first nursing account 608 and the second nursing account 610 after the first nursing account 608 finishes browsing the electronic medical record, so that the first nursing account 608 and the second nursing account 610 perform nursing information checking based on the video communication connection.

[0156] The first nursing account 608 is configured to send the nursing record information to the server 602 in response to a nursing record operation of the nursing staff after the nursing staff finishes the nursing operation.

[0157] The server 602 is further configured to generate a nursing document based on the nursing record information, and archive the nursing document.

[0158] In the embodiments of the present application, the operations performed by the server, the user account, the physician account, the first nursing account and the second nursing account can refer to the related descriptions in the foregoing embodiments, which will not be repeated here.

[0159] The above nursing management system provided by the embodiments of the present application has the following advantages. The pre-generation mechanism of the electronic medical record can ensure that the nursing staff can obtain comprehensive patient medical history information, and avoid misjudgment risk caused by missing information. The video checking function extends the hospital double checking system to the home scene through the remote collaboration mode, and reduces the probability of operation errors. The automatic generation and archiving of the structured nursing document not only standardize the service process, but also provide standardized data support for quality supervision. The three technical safeguards are closely linked, forming a full-process closed-loop management from inquiry, task allocation, operation checking to service record, which systematically reduces the nursing risk, effectively improves the standardization and professionalism of the home nursing service, and improves the quality of the home nursing service.

[0160] To make the skilled in the art better understand the embodiments of the present application, the embodiments of the present application are described below through specific examples.

[0161] For example, the home nursing management system provided by the embodiments of the present application can include an information collection module, a double checking module and an emergency module.

[0162] Reference Figure 7aAs shown, the functions supported by the information collection module are shown. When the patient uses the system, the recent hospital diagnosis needs to be filled out (supporting voice-to-text function). The system automatically matches and provides a physician with a medical license or a clinical nursing specialist for the patient to choose. After the patient chooses, the physician or clinical nursing specialist conducts an inquiry through voice or video (this link needs to be stored in the client and server, but the viewing permission needs to be set to protect the patient's privacy), completes the patient's medical history collection and electronic medical record writing, and archives possible problems and notes for subsequent on-site nursing personnel to provide nursing basis. The on-site nursing personnel need to complete the patient's medical record data before signing and confirming, and sign a confidentiality agreement.

[0163] The on-site nursing service provider needs to record the patient's vital signs, disease assessment (the software can call multiple nursing assessment templates), nursing operation, special case notes (for subsequent on-site nursing service nurses to provide reference).

[0164] Referring to Figure 7b As shown, the functions supported by the double-check module are shown. The on-site nursing service provider needs to video check with other off-site nursing personnel before operation, and the two people sign online. The check content includes identity recognition: whether the patient's face recognition result matches the patient's written diagnosis medical record information (operated on the software client, confirmed by the on-site nurse); drug information: drug name, concentration, dose, expiration date, use route, medication time; invasive operation: two people assess whether the patient has contraindications. The final presentation form of the check process is in text form (the software can call multiple operation check written templates), and the operator and the checker sign after the operation.

[0165] Referring to Figure 7b As shown, the functions supported by the emergency module are shown. When providing on-site nursing services for patients, the nursing personnel can click this emergency module. This module can send real-time location and help signal to online personnel within 5km, and can simultaneously connect with multiple online personnel to provide opinions or on-site support for emergency situations.

[0166] In one example, a homebound elderly patient is taken as an example. The patient recently has a cold and is diagnosed with bacterial upper respiratory tract infection in the community hospital. The community has prescribed antibiotic intravenous infusion for 3 days. After the patient completes the first treatment in the community hospital, the subsequent infusion is expected to be carried out at home.

[0167] The patient inputs a cold in the system, the server automatically matches, and provides information of an internal medicine physician and a respiratory internal medicine clinical nursing specialist. The patient selects an internal medicine physician, the physician inquires the patient through voice, and through comprehensive inquiry, the physician learns that the patient has a history of chronic cardiac insufficiency and penicillin allergy, and the physician completes electronic medical record writing.

[0168] After the medical record is completed, the patient selects infusion service in the system again. The requirement is matched by the system to an internal medicine professional nurse for on-site service.

[0169] After the nurse arrives, the patient performs face recognition on his own mobile phone, the nurse checks the recognition result with the identity information on the community written diagnosis provided by the patient, and leaves a photo for archiving. After archiving, the software automatically jumps to the patient's medical record data. The nurse finds that the patient has a history of chronic cardiac insufficiency and penicillin allergy during browsing, and signs after browsing is completed. The system automatically jumps to a double-check interface and automatically connects with an idle online person. Through video, the two check the patient's name, gender, age, drug allergy history, drug name, concentration, dose, expiration date, route of administration, and medication time. The corresponding check template is called, and both parties perform electronic signature confirmation.

[0170] After the double-check is completed, the nurse first performs life sign measurement and cardiopulmonary auscultation. Considering that the patient has a history of chronic cardiac insufficiency, the nurse adjusts the infusion speed of the patient to 15 drops per minute. After 10 minutes of observation, the patient has no infusion reaction, and the nurse writes nursing documents. During the infusion, the patient moves, and the indwelling needle is dislodged, which needs to be replaced. However, the patient's blood vessel condition is poor, and the nurse repeatedly punctures unsuccessfully. The patient is emotional, and the nurse immediately clicks the emergency button. The online personnel within 5 km immediately provide on-site support, and puncture is successful under the cooperation of the two.

[0171] It should be understood that although each step in the flowchart involved in each embodiment as described above is displayed in sequence according to the direction of the arrow, these steps are not necessarily executed in sequence according to the direction of the arrow. Unless otherwise explicitly stated herein, the execution of these steps is not strictly limited in sequence, and these steps can be executed in other sequences. Moreover, at least part of the steps in the flowchart involved in each embodiment as described above can include multiple steps or stages, which are not necessarily executed at the same time, but can be executed at different times, and the execution sequence of these steps or stages is not necessarily sequential, but can be executed in rotation or alternation with at least part of other steps or steps or stages in other steps. It can be understood that the steps in different embodiments can be freely combined as needed, and various non-contradictory schemes formed by the combination all belong to the scope of protection of the present application.

[0172] Based on the same inventive concept, the embodiments of the present application also provide a home nursing management device for implementing the above-mentioned home nursing management method. The implementation scheme of the device for solving the problem is similar to the implementation scheme described in the above-mentioned method, so the specific limitations in one or more home nursing management device embodiments provided below can refer to the limitations of the home nursing management method described above, which will not be repeated here.

[0173] In one exemplary embodiment, as shown in Figure 8 a home nursing management device 800 is provided, comprising a first communication module 802, an inquiry module 804, a second communication module 806, and a nursing record module 808, wherein:

[0174] The first communication module 802 is configured to establish a communication connection between the user account end and the physician account end in response to an online inquiry request sent by the user account end;

[0175] The inquiry module 804 is configured to receive inquiry record information sent by the physician account end, generate an electronic medical record based on the inquiry record information, and archive the electronic medical record, wherein the inquiry record information is information sent by the physician account end in response to a physician inquiry record operation after the physician completes online inquiry;

[0176] The second communication module 806 is configured to send a nursing task to the first nursing account end in response to a nursing task start request sent by the user account end, send an electronic medical record associated with the user account end to the first nursing account end after the first nursing account end starts the nursing task, and establish a video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes browsing of the electronic medical record, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection;

[0177] The nursing record module 808 is configured to receive nursing record information sent by the first nursing account end after the first nursing account end and the second nursing account end complete nursing information checking, generate a nursing document based on the nursing record information, and archive the nursing document, wherein the nursing record information is information sent by the first nursing account end in response to a nursing record operation of a nursing staff after the nursing staff completes a nursing operation.

[0178] The nursing management device provided in the embodiment of the application, the pre-generation mechanism of the electronic medical record, can ensure that nursing personnel obtain comprehensive patient medical history information and avoid misjudgment risks caused by missing information. The video checking function extends the hospital double-checking system to the home scene through a remote collaboration mode, thereby reducing the probability of operation errors. The automatic generation and archiving of structured nursing documents not only standardize service processes, but also provide standardized data support for quality supervision. The three technical safeguards are closely linked to form a full-process closed-loop management from inquiry, task allocation, operation checking to service recording, thereby systematically reducing nursing risks, effectively improving the standardization and professionalism of home nursing services, and improving the quality of home nursing services.

[0179] In an exemplary embodiment, the sending of the electronic medical record associated with the user account end to the first nursing account end comprises:

[0180] receiving an authentication notification of the first nursing account end for the user account end, the authentication notification including an authentication picture, and the authentication picture including a face recognition result displayed by the user account end;

[0181] sending the electronic medical record associated with the user account end to the first nursing account end in response to the authentication notification.

[0182] In an exemplary embodiment, after the first nursing account end completes the browsing of the electronic medical record, the video communication connection between the first nursing account end and the second nursing account end is established, comprising:

[0183] receiving a browsing completion notification of the first nursing account end for the electronic medical record, the browsing completion notification including signature information of the nursing personnel;

[0184] In response to the browsing completion notification, the video communication connection between the first nursing account end and the second nursing account end is established.

[0185] In an exemplary embodiment, the nursing information checking process between the first nursing account end and the second nursing account end based on the video communication connection comprises:

[0186] receiving a checking request sent by the first nursing account end, obtaining a checking template corresponding to the checking request, and sending the checking template to the first nursing account end and the second nursing account end, so that a first nursing personnel of the first nursing account end and a second nursing personnel of the second nursing account end complete the checking of the nursing information based on the video communication connection and the checking template;

[0187] receive a first check completion notification sent by the first care account end and a second check completion notification sent by the second care account, the first check completion notification including signature information of a first care worker, and the second check completion notification including signature information of a second care worker.

[0188] In an exemplary embodiment, the apparatus further comprises:

[0189] a receiving module configured to receive a help request sent by the first care account end, the help request including location information and a help type;

[0190] a sending module configured to send a help task to at least one assistance account based on the help type;

[0191] a third communication module configured to establish a video communication connection between the first care account end and the at least one target assistance account if the at least one target assistance account accepts the help task.

[0192] In an exemplary embodiment, the help type includes a technical help type and a non-technical help type, and the technical help type further includes a connected discussion help type and an on-site assistance help type.

[0193] In the case where the help type is the non-technical help type, the target assistance account is a service account; in the case where the help type is the connected discussion help type, the target assistance account includes a care account and / or a physician account; and in the case where the help type is the on-site assistance help type, the target assistance account includes a care account and / or a physician account matching the location information.

[0194] In an exemplary embodiment, the apparatus further comprises:

[0195] a reward issuing module configured to issue a reward information to the at least one target assistance account after the help task is completed in the case where the help type is the technical help type.

[0196] The above-mentioned various modules in the home nursing management apparatus can be realized by software, hardware, and combinations thereof, in whole or in part. The above-mentioned various modules can be embedded in or independent of a processor in a computer device in hardware form, or stored in a memory in a computer device in software form, so as to be called and executed by a processor to perform operations corresponding to the above-mentioned various modules.

[0197] In an exemplary embodiment, a computer device is provided, which can be a terminal, and an internal structure diagram of the computer device can be as shown in Figure 9The computer device shown in the figure includes a processor, a memory, an input / output interface, a communication interface, a display unit and an input device. Among them, the processor, the memory and the input / output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input / output interface. Among them, the processor of the computer device is used to provide computing and control capability. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operating system and the computer program in the non-volatile storage medium to run. The input / output interface of the computer device is used to exchange information between the processor and external devices. The communication interface of the computer device is used to communicate with external terminals in a wired or wireless manner. The wireless manner can be realized through WIFI, mobile cellular network, near field communication (NFC) or other technologies. The computer program is executed by the processor to realize an on-site management and nursing method. The display unit of the computer device is used to form a visually visible picture, which can be a display screen, a projection device or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen. The input device of the computer device can be a touch layer overlaid on the display screen, or a key, trackball or touchpad arranged on the shell of the computer device, or an external keyboard, touchpad or mouse, etc.

[0198] Those skilled in the art can understand that, Figure 9 The skilled in the art can understand that,

[0199] In one embodiment, a computer device is also provided, including a memory and a processor, the memory stores a computer program, and the processor executes the computer program to realize the steps in each method embodiment described above.

[0200] In one embodiment, a computer readable storage medium is provided, which stores a computer program, and the computer program is executed by a processor to realize the steps in each method embodiment described above.

[0201] In one embodiment, a computer program product is provided, which includes a computer program, and the computer program is executed by a processor to realize the steps in each method embodiment described above.

[0202] It should be noted that the user information (including but not limited to user equipment information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, displayed data, etc.) involved in the present application are all information and data authorized by the user or authorized by all parties, and the collection, use and processing of related data need to comply with relevant regulations.

[0203] It can be understood by those skilled in the art that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing related hardware through a computer program. The computer program can be stored in a non-volatile computer readable storage medium. When the computer program is executed, it can include the processes of the above-mentioned embodiments of each method. In the embodiments provided in the present application, any reference to memory, database or other medium can include at least one of non-volatile memory and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical storage, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration but not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM), etc. The database involved in the embodiments provided in the present application can include at least one of a relational database and a non-relational database. The non-relational database can include a distributed database based on a block chain, etc., without being limited thereto. The processor involved in the embodiments provided in the present application can be a general-purpose processor, a central processing unit, a graphics processing unit, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, an artificial intelligence (AI) processor, etc., without being limited thereto.

[0204] Any technical features in the above embodiments can be combined, and for the sake of brevity, not all possible combinations are described above, however, any combination of these technical features is deemed to be within the scope of the present application.

[0205] The above embodiments only express several implementation manners of the present application, and the description is relatively specific and detailed, but it should not be understood as a limitation on the patent scope of the present application. It should be pointed out that, for ordinary skilled persons in the art, several modifications and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application should be subject to the appended claims.

Claims

1. A home nursing management method characterized by comprising: The method comprises: in response to the online consultation request sent by the user account end, establishing a communication connection between the user account end and the physician account end; receiving the consultation record information sent by the physician account end, generating an electronic medical record based on the consultation record information, and archiving the electronic medical record, wherein the consultation record information is information sent by the physician account end in response to the physician's consultation record operation after the physician completes the online consultation; in response to the nursing task start request sent by the user account end, sending a nursing task to the first nursing account end, sending the electronic medical record associated with the user account end to the first nursing account end after the first nursing account end starts the nursing task, and establishing a video communication connection between the first nursing account end and the second nursing account end after the first nursing account end completes the browsing of the electronic medical record, so that the first nursing account end and the second nursing account end perform nursing information checking based on the video communication connection; after the first nursing account end and the second nursing account end complete the nursing information checking, receiving the nursing record information sent by the first nursing account end, generating a nursing document based on the nursing record information, and archiving the nursing document, wherein the nursing record information is information sent by the first nursing account end in response to the nursing record operation of the nursing staff after the nursing staff completes the nursing operation.

2. The method of claim 1, wherein, The method further comprises: receiving the authentication notification of the first nursing account end for the user account end, wherein the authentication notification includes an authentication picture, and the authentication picture includes a face recognition result displayed by the user account end; in response to the authentication notification, sending the electronic medical record associated with the user account end to the first nursing account end.

3. The method according to claim 1 or 2, characterized in that, The method further comprises: receiving the browsing completion notification of the first nursing account end for the electronic medical record, wherein the browsing completion notification includes signature information of the nursing staff; in response to the browsing completion notification, establishing a video communication connection between the first nursing account end and the second nursing account end.

4. The method according to claim 1 or 2, characterized in that, The method further comprises: receiving the checking request sent by the first nursing account end, obtaining the checking template corresponding to the checking request, and sending the checking template to the first nursing account end and the second nursing account end, so that the first nursing staff of the first nursing account end and the second nursing staff of the second nursing account end complete the nursing information checking based on the video communication connection and the checking template; receiving the first checking completion notification sent by the first nursing account end and the second checking completion notification sent by the second nursing account, wherein the first checking completion notification includes signature information of the first nursing staff, and the second checking completion notification includes signature information of the second nursing staff.

5. The method according to claim 1 or 2, characterized in that, The method further comprises: receive a help request sent by the first care account, the help request including location information and a help type; send a help task to at least one assistance account based on the help type; in a case where the at least one target assistance account accepts the help task, establish a video communication connection between the first care account and the at least one target assistance account.

6. The method of claim 5, wherein, the help type includes a technical help type and a non-technical help type, and the technical help type further includes a remote discussion help type and an on-site assistance help type; in a case where the help type is the non-technical help type, the target assistance account is a service account; in a case where the help type is the remote discussion help type, the target assistance account includes a care account and / or a physician account; in a case where the help type is the on-site assistance help type, the target assistance account includes a care account and / or a physician account that matches the location information.

7. The method of claim 6, wherein, The method further includes: in a case where the help type is the technical help type, after the help task is completed, send reward information to the at least one target assistance account.

8. A home nursing management system characterized by comprising: The system includes a server, a user account, a physician account, a first care account, and a second care account, wherein: the user account is configured to send an online consultation request to the server in response to a user triggering an online consultation operation; the server is configured to establish a communication connection between the user account and the physician account in response to the online consultation request; the physician account is configured to send consultation record information to the server in response to a physician's consultation record operation after the physician completes online consultation; the server is further configured to generate an electronic medical record based on the consultation record information and archive the electronic medical record; the user account is further configured to send a care task start request to the server in response to a user triggering a care task operation; the server is further configured to send a care task to the first care account in response to the care task start request, send an electronic medical record associated with the user account to the first care account after the first care account starts the care task, and establish a video communication connection between the first care account and the second care account after the first care account completes browsing of the electronic medical record, so that the first care account and the second care account perform care information checking based on the video communication connection; the first care account is configured to send care record information to the server in response to a care personnel's care record operation after the care personnel completes a care operation; the server is further configured to generate a care document based on the care record information and archive the care document.

9. A home nursing management apparatus characterized by comprising: The device includes: a first communication module configured to establish a communication connection between the user account and the physician account in response to an online consultation request sent by the user account. The inquiry module is configured to receive inquiry record information sent by the physician account, generate an electronic medical record based on the inquiry record information, and archive the electronic medical record. The inquiry record information is information sent by the physician account in response to an inquiry record operation of the physician after the physician completes online inquiry. The second communication module is configured to send a nursing task to the first nursing account in response to a nursing task start request sent by the user account, send an electronic medical record associated with the user account to the first nursing account after the first nursing account starts the nursing task, and establish a video communication connection between the first nursing account and the second nursing account after the first nursing account completes browsing of the electronic medical record, so that the first nursing account and the second nursing account perform nursing information checking based on the video communication connection. The nursing record module is configured to receive nursing record information sent by the first nursing account after the first nursing account and the second nursing account complete nursing information checking, generate a nursing document based on the nursing record information, and archive the nursing document. The nursing record information is information sent by the first nursing account in response to a nursing record operation of a nursing staff after the nursing staff completes a nursing operation.

10. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that, The processor executes the computer program to implement the steps of the method of any one of claims 1 to 7.

11. A computer readable storage medium having stored thereon a computer program, characterized in that The computer program is executed by the processor to implement the steps of the method of any one of claims 1 to 7.

12. A computer program product comprising a computer program, characterized in that, The computer program is executed by the processor to implement the steps of the method of any one of claims 1 to 7.

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