Method and device for handling ultra-linear operation events, electronic device and medium

Abstract

Embodiments of the present application disclose a kind of super line management event processing method, device, electronic equipment and storage medium, comprising: the alarm information of community super line management event is acquired;The alarm information is generated by community video data in combination with gate line coordinate measurement, and contains super line distance, shop unique identification, violation level and event duration;Based on the unique identification of shop in the alarm information and violation level, the first responsible user for processing the alarm information is determined and the first notification message with the rectification guide corresponding to the violation level is generated;The first notification message is sent to the first responsible user, and the first responsible user is notified to complete super line management behavior rectification within the rectification time limit matched with violation level, the scheme of the present application aims at improving the disposal efficiency, rectification quality and closed-loop management level of super line management event.

Description

Technical Field

[0001] This application relates to the field of information processing technology, specifically to a method, apparatus, electronic device, and storage medium for handling over-the-horizon business incidents. Background Technology

[0002] With the acceleration of urbanization, the number of shops along the streets in communities continues to grow, and the problem of operating beyond the designated boundaries (such as goods or facilities operating beyond the shop's door line or planning boundary) is becoming increasingly prominent. This not only affects street order and occupies public passages, but may also cause a series of hidden dangers such as traffic safety and environmental cleanliness.

[0003] Currently, the detection of over-limit business operations mainly relies on manual patrols, resident complaints, or regular review of surveillance videos by management personnel. The handling methods are mostly telephone notifications, on-site persuasion, or centralized rectification. This traditional model has many shortcomings: manual patrols are time-consuming and labor-intensive, making it difficult to achieve full-time, full-coverage monitoring; resident reports are often delayed and lack unified handling standards; notification methods are scattered, and rectification requirements are unclear, leading to low motivation and inadequate rectification by responsible parties; the lack of a closed-loop management mechanism makes it impossible to track rectification progress in real time, and some incidents ultimately go unresolved due to ineffective supervision, resulting in low overall efficiency and a low success rate. Therefore, how to achieve accurate detection, standardized handling, efficient supervision, and closed-loop management of over-limit business operations has become an urgent problem to be solved. Summary of the Invention

[0004] This application provides a method, electronic device, apparatus, and storage medium for handling over-the-line operation incidents, aiming to improve the efficiency of handling over-the-line operation incidents, the quality of rectification, and the level of closed-loop management.

[0005] In a first aspect, embodiments of this application provide a method for handling over-the-line operation incidents, including: Obtain alarm information for community-wide business operations exceeding permitted limits; the alarm information is generated by combining community video data with door line coordinates and includes the distance exceeding the permitted limits, the unique identifier of the shop, the level of violation, and the duration of the event; Based on the unique identifier of the store and the level of violation in the alarm information, the first responsible user for handling the alarm information is determined and a first notification message with rectification guidelines corresponding to the level of violation is generated. Send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business behavior within the rectification period that matches the level of violation.

[0006] Optionally, in some embodiments of this application, after sending the first notification message to the first responsible user, the method further includes: The rectification and implementation of the over-the-line business operation incidents are tracked in real time through community video data; In response to the fact that the rectification implementation status has not reached the preset rectification standard corresponding to the violation level, a second supervisory user is identified to handle the alarm information and a second notification message with on-site supervision requirements is generated. The second notification message is sent to the second supervisory user, notifying the second supervisory user to conduct on-site verification and urge the first responsible user to complete the rectification.

[0007] Optionally, in some embodiments of this application, the first notification message includes a first rectification review link, a graded rectification time limit, and a schematic diagram of the compliance operation boundary; before obtaining the rectification implementation status of the overstepping operation event, the method further includes: Check whether a rectification completion statement was received from the first responsible user via the first rectification review link before the tiered rectification deadline; The acquisition of the rectification and implementation status of the over-line operation incident includes: In response to receiving the rectification completion declaration before the graded rectification deadline, the rectification implementation status is obtained by re-measuring the distance exceeding the line through video data; or, in response to not receiving the rectification completion declaration before the graded rectification deadline, the rectification implementation status is obtained by continuously monitoring the exceeding the line status through video data.

[0008] Optionally, in some embodiments of this application, obtaining the rectification implementation status includes: Acquire real-time video streams and preset gate coordinate data of the location where the over-line operation incident occurred; The coordinates of the items being sold in the real-time video stream are compared frame by frame using a pixel coordinate conversion algorithm. Based on the comparison results, the reduction ratio of the distance exceeding the line is calculated to determine whether the rectification and implementation meet the stage requirements.

[0009] Optionally, in some embodiments of this application, the second notification message includes a second supervisory review link, a supervisory review time limit, and guidelines for handling overdue cases; after sending the second notification message to the second supervisory user, the method further includes: Check whether the on-site verification results sent by the second supervisor user through the second supervisor review link have been received before the supervisor verification deadline; In response to receiving the on-site inspection results before the said supervision and inspection time limit, the rectification effect is cross-verified in combination with video data; Based on whether the rectification effect meets the compliance requirements (the distance to the line is 0), determine whether to re-execute the step of sending the second notification message to the second supervisory user.

[0010] Optionally, in some embodiments of this application, the method further includes: If the on-site inspection results are not received within the specified supervision and inspection period, the incident of operating outside the designated area, along with video evidence, notification records, and shop information, shall be reported to the urban management law enforcement department. Optionally, in some embodiments of this application, the violation level is determined based on the distance and duration of the violation; the step of determining the first responsible user for handling the alarm information and generating a first notification message with rectification guidelines corresponding to the violation level based on the unique identifier of the store and the violation level in the alarm information includes: Based on the unique identifier of the shop, a preset database of shop responsible persons is matched to extract the contact information and business license scope of the primary responsible user. Select the corresponding rectification guide template based on the level of violation; Based on the distance to the line, duration, and rectification guide template in the alarm information, a first notification message is generated.

[0011] Optionally, in some embodiments of this application, the step of matching the shop's unique identifier with a preset shop responsible person information database, extracting the first responsible user information, and selecting the corresponding rectification guidance template includes: The unique identifier of the shop is matched with the registration identifier in the preset shop responsible person information database to obtain the name, mobile phone number and emergency contact information of the first responsible user; The level of detail in the rectification guidelines is determined based on the aforementioned level of violation. Based on the specific requirements in the aforementioned guidelines for adjusting and rectifying over-line distances, a suitable rectification guideline template was obtained.

[0012] Optionally, in some embodiments of this application, the preset shop responsible person information database includes associated data such as the shop's unique identifier, operator information, business address, door coordinates registration, and business license scope; the step of accurately matching the shop's unique identifier with the registration identifier in the preset shop responsible person information database to extract the first responsible user information includes: In the pre-set database of information on responsible persons for shops, records whose registration identifiers are completely identical to the unique identifiers of the shops are selected, and the corresponding contact information of the operators and related business information are extracted as the primary responsible user information.

[0013] Secondly, embodiments of this application provide an over-the-line operation incident handling device, comprising: The acquisition module is used to acquire alarm information of community over-the-line business events; the alarm information is generated by combining community video data with door line coordinates and includes the over-the-line distance, the unique identifier of the shop, the violation level and the duration of the event; The determination module is used to determine the first responsible user for handling the alarm information based on the unique identifier of the store and the level of violation in the alarm information, and generate a first notification message with rectification guidelines corresponding to the level of violation. The sending module is used to send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business behavior within the rectification time limit matched with the violation level.

[0014] Accordingly, this application also provides an electronic device, including a memory, a processor, and a processor program stored in the memory and executable on the processor, wherein the processor executes the program as described in any of the methods above.

[0015] This application also provides a storage medium storing a processor program that, when executed by a processor, implements any of the methods described above.

[0016] This application provides a method, apparatus, electronic device, and storage medium for handling over-the-line business operations. After acquiring alarm information about over-the-line business operations in the community, based on the unique identifier of the shop and the violation level in the alarm information, the first responsible user for handling the alarm information is determined, and a first notification message with rectification guidelines corresponding to the violation level is generated. Finally, the first notification message is sent to the first responsible user, notifying them to complete the rectification of the over-the-line business behavior within a rectification time limit matching the violation level. In the over-the-line business operation handling scheme provided in this application, alarm information containing key information is generated by combining community video data with door line coordinate calculations, enabling accurate identification and complete information collection of over-the-line business operation events, allowing for event detection without manual intervention. Determining the first responsible user based on the unique identifier of the shop and the violation level and generating targeted notification messages ensures that the notification accurately reaches the responsible person, and that the rectification requirements are adapted to the degree of violation, avoiding excessive demands while ensuring the effectiveness of rectification, reducing communication costs and ineffective handling, thereby improving the efficiency of handling over-the-line business operation events. Attached Figure Description

[0017] To more clearly illustrate the technical solutions in the embodiments of this application, the accompanying drawings used in the description of the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of this application. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0018] Figure 1 This is a flowchart illustrating the method for handling over-the-line operation incidents provided in the embodiments of this application; Figure 2 This is a flowchart illustrating another embodiment of the method for handling over-the-line operation incidents in this application; Figure 3 This is a flowchart illustrating yet another embodiment of the method for handling over-the-line business incidents in this application; Figure 4 This is a schematic diagram of the over-line operation incident handling device provided in the embodiments of this application; Figure 5 This is a schematic diagram of the structure of the electronic device provided in the embodiments of this application. Detailed Implementation

[0019] Exemplary embodiments will now be described in detail, examples of which are illustrated in the accompanying drawings. When the following description relates to the drawings, unless otherwise indicated, the same numbers in different drawings denote the same or similar elements. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with some aspects of this application as detailed in the appended claims.

[0020] It should be noted that, in this document, the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such a process, method, article, or apparatus. Without further limitations, an element defined by the phrase "comprising one..." does not exclude the presence of other identical elements in the process, method, article, or apparatus that includes that element. Furthermore, components, features, and elements with the same names in different embodiments of this application may have the same meaning or different meanings, the specific meaning of which must be determined by its interpretation in that specific embodiment or further in conjunction with the context of that specific embodiment. It should be understood that the specific embodiments described herein are merely illustrative of this application and are not intended to limit this application.

[0021] In the following description, the use of suffixes such as "module," "part," or "unit" to denote elements is solely for the purpose of illustrative purposes and has no specific meaning in itself. Therefore, "module," "part," or "unit" may be used interchangeably.

[0022] The following describes the embodiments involved in this application in detail. It should be noted that the order of description of the embodiments in this application is not intended to limit the priority of the embodiments.

[0023] This application provides a method, apparatus, storage medium, and smart terminal for handling over-line operation incidents. Specifically, the over-line operation incident handling method of this application embodiment can be executed by a smart terminal or a server, wherein the smart terminal can be a terminal. The terminal can be a smartphone, tablet computer, laptop computer, touch screen, game console, personal computer (PC), personal digital assistant (PDA), or other smart terminal. The terminal may also include a client, which can be a media playback client or a real-time over-line operation incident handling client, etc.

[0024] This application provides a method for handling over-the-line operation incidents, which can be executed by an electronic device or a server. This application example illustrates the method using an electronic device. The electronic device includes a touchscreen display and a processor. The touchscreen display presents a graphical user interface (GUI) and receives user commands applied to the GUI. When the user operates the GUI via the touchscreen display, the GUI can control local content on the electronic device or control server-side content in response to the received commands.

[0025] The solution for handling over-the-line business operations provided in this application generates alarm information containing key details by combining community video data with door line coordinate calculations. This enables accurate identification and complete information collection of over-the-line business operations, allowing for event detection without manual intervention. By determining the primary responsible user based on the shop's unique identifier and the level of violation, and generating targeted notification messages, the solution ensures that notifications accurately reach the responsible party. Furthermore, the rectification requirements are tailored to the severity of the violation, avoiding excessive demands while ensuring effective rectification. This reduces communication costs and ineffective actions, thereby improving the efficiency of handling over-the-line business operations.

[0026] The following sections provide detailed descriptions of each example. It should be noted that the order in which the embodiments are described is not intended to limit the priority of the embodiments.

[0027] A method for handling over-the-line business operations includes: acquiring alarm information about over-the-line business operations in a community; determining the first responsible user for handling the alarm information based on the unique identifier of the shop and the violation level in the alarm information, and generating a first notification message with rectification guidelines corresponding to the violation level; sending the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business operations within a rectification time limit matching the violation level.

[0028] Please see Figure 1 , Figure 1This application provides a flowchart illustrating the method for handling over-traffic incidents. The specific process of this method is as follows: Step S11: Obtain alarm information for community over-the-line business operations.

[0029] In this embodiment, the alarm information is generated by combining community video data with door line coordinates, and includes the distance of exceeding the line, the unique identifier of the shop, the level of violation, and the duration of the event. The community video data is captured by high-definition cameras deployed around the shops along the street in the community. By placing high-definition cameras at preset points near the shop door lines, it is ensured that the boundary between the shop's operating area and the door line can be clearly captured.

[0030] In a specific implementation scenario, the door line coordinate calculation employs a video frame-based real-scene modeling method. First, the physical coordinates of the shop's door line are calibrated manually or using laser ranging equipment (e.g., establishing a coordinate system with the door line origin as the origin, the direction along the door line as the X-axis, and the direction perpendicular to the door line outwards as the Y-axis). Then, a mapping relationship is established between the video frames captured by a high-definition camera and this physical coordinate system. A pixel coordinate conversion algorithm is used to convert the pixel positions of the items in the video frames into physical coordinates. Finally, the difference between the physical coordinates of the items and the physical coordinates of the door line is calculated to obtain the distance beyond the line. For example, if the physical coordinates of the door line are Y=0, and the physical coordinates of a certain item are Y=25cm, then the distance beyond the line is 25cm.

[0031] In a specific implementation scenario, to improve the efficiency of identifying illegal business operations, an illegal business operation detection model can be pre-trained. This model can then be used to detect video frames in community video data to determine whether illegal business operations exist. Specifically, the illegal business operation detection model can include, but is not limited to, object detection models such as Faster-RCNN and YOLO. During training, a large number of sample images containing different illegal business operation scenarios (goods exceeding the line, facilities exceeding the line, etc.) and different illegal business operation distances are collected. The illegal business operation areas, types of illegal items, and door line positions in the sample images are labeled. The sample images are then input into the model for training, and the model network parameters are adjusted until the model's detection accuracy reaches the preset standard.

[0032] In a specific implementation scenario, if the computing power of the high-definition camera is sufficient to support the operation of the over-the-line business detection model, the model can be deployed at the camera end. The camera analyzes the captured video data in real time. Once over-the-line business behavior is detected, it immediately combines the door line coordinates to calculate the over-the-line distance, the duration of the event, and other information, generates alarm information, and sends it to the over-the-line business event handling equipment. If the camera's computing power is insufficient, the video data is transmitted to the server in real time. The server runs the over-the-line business detection model and generates alarm information, which is then sent to the handling equipment.

[0033] In a specific implementation scenario, the unique identifier for each shop is the unified social credit code or community registration number, ensuring that each shop's identification is unique. The level of violation is determined based on the distance and duration of exceeding the boundary, specifically categorized as: minor violation (distance ≤ 30cm and duration < 30 minutes), general violation (30cm < distance ≤ 50cm or 30 minutes ≤ duration < 1 hour), and serious violation (distance > 50cm or duration ≥ 1 hour). After alarm information is generated, it can also include the type of operation exceeding the boundary (e.g., goods exceeding the boundary, facilities exceeding the boundary) to facilitate the generation of targeted rectification guidelines.

[0034] Step S12: Based on the unique identifier of the store and the violation level in the alarm information, determine the first responsible user for handling the alarm information and generate a first notification message with rectification guidelines corresponding to the violation level.

[0035] Specifically, the primary responsible user is the operator of the shop operating outside the designated area. A pre-set database of shop responsible persons stores data linking the shop's unique identifier to the operator's information, including name, mobile phone number, emergency contact, business address, registered door coordinates, and business license scope. By precisely matching the shop's unique identifier in the alarm message with the registered identifier in the database, the contact information and relevant business information of the primary responsible user can be extracted.

[0036] In a specific implementation scenario, a pre-set rectification guidance template library stores different templates categorized by violation level and out-of-bounds scenario. Based on the violation level and out-of-bounds scenario in the alarm information, a suitable basic template is selected from the template library, and then the specific rectification requirements in the template are adjusted according to the out-of-bounds distance. For example, for a general violation where the goods exceed the boundary by 35cm, the "General Violation - Goods Exceeding the Boundary" basic template is selected, and the rectification requirement is adjusted to "Please move the goods exceeding the boundary by 35cm to the operating license area within 2 hours to ensure that the out-of-bounds distance is reduced to zero."

[0037] In a specific implementation scenario, the generation process of the first notification message is as follows: Key information such as the distance to the violation, duration, violation level, and violation scenario are extracted from the alarm information and populated into the selected rectification guidance template. Simultaneously, a first rectification review link, tiered rectification time limits (1 hour for minor violations, 2 hours for general violations, and 1 hour for serious violations), and a diagram illustrating the compliance operation boundary are added. The first notification message can be sent via SMS or a push notification through a government service platform to ensure that the primary responsible user receives it promptly. For example, the first notification message in SMS format would be: "[XX Community Management Service Platform] Dear Business Operator, Your shop (Unified Social Credit Code: 91440300XXXXXXXXXX) engaged in business activities exceeding the permitted boundaries on [Date] at [Time] (35cm beyond the permitted boundaries, lasting 40 minutes, violation level: general violation). According to relevant urban management regulations, please move the goods exceeding the permitted boundaries to the permitted operating area within 2 hours, ensuring the distance exceeding the permitted boundaries is reduced to zero (compliance standards are detailed in the attached diagram). After rectification, please click the review link to submit a rectification statement: http: / / xxxxxxxxx.xxxx.xxxx. Failure to rectify within the deadline or inadequate rectification will result in on-site supervision by a community grid administrator; serious cases will be reported to the urban management enforcement department." Step S13: Send the first notification message to the user in primary responsibility, notifying the user to complete the rectification of the over-the-line business behavior within the rectification period that matches the level of violation.

[0038] In this embodiment, a first notification message is pushed via SMS gateway or government service platform based on the contact information of the primary responsible user. If SMS push is selected, the responsible person's mobile phone number must be accurate; if government service platform push is selected, an SMS reminder can be sent simultaneously to remind the responsible person to log in to the platform to view the notification. After the message is sent, the sending time, message content, and reception status (such as whether the SMS was delivered) are recorded as the basis for subsequent event tracing. After receiving the notification, the primary responsible user can make rectifications according to the rectification guidelines and illustrations in the message. After rectification is completed, click the first rectification review link to submit a rectification completion statement.

[0039] The above solution uses automated means to generate alarm information containing complete information, accurately matches the responsible party and sends targeted notification messages, guides the responsible party to make rectifications independently, reduces the cost of manual inspection and communication, and improves the efficiency of initial handling of overstepping business incidents.

[0040] Please see Figure 2 , Figure 2 This is a flowchart illustrating another embodiment of the method for handling over-the-line operation incidents in this application. Specifically, it may include the following steps: Step S51: Obtain alarm information for community over-the-line business operations.

[0041] In this embodiment, the method for obtaining alarm information is the same as in the previous embodiments, and will not be repeated here.

[0042] Step S52: Based on the unique identifier of the store and the level of violation in the alarm information, determine the first responsible user and generate the first notification message.

[0043] For details on the specific process, please refer to the relevant descriptions in the foregoing embodiments, which will not be repeated here.

[0044] Step S53: Send a first notification message to the user who is primarily responsible, notifying them to complete the rectification within the corresponding rectification period.

[0045] For details on the specific process, please refer to the relevant descriptions in the foregoing embodiments, which will not be repeated here.

[0046] Step S54: Track the rectification and implementation of the over-the-line business incident in real time through community video data.

[0047] In a specific implementation scenario, after the first notification message is sent, the equipment for handling over-the-line business incidents activates a real-time tracking mechanism. It acquires real-time video streams of the location where the over-the-line business incident occurred via a high-definition camera. Based on door line coordinates and pixel conversion algorithms, it compares the positional relationship between the operated goods and the door line frame by frame to calculate changes in the over-the-line distance. For example, for general violations (with a rectification period of 2 hours), video frames are extracted and analyzed every 10 minutes to record whether the over-the-line distance has decreased, the extent of the decrease, and whether it has returned to zero.

[0048] In a specific implementation scenario, the first notification message includes a first rectification review link. Before tracking the rectification implementation, it is first checked whether a rectification completion statement was received from the primary responsible user via this link before the graded rectification deadline. If a statement is received, the real-time video stream is immediately extracted for over-distance retesting to verify whether the rectification has met the standards. If no statement is received, after the rectification deadline, 10 consecutive video frames are collected and analyzed to comprehensively assess the rectification implementation.

[0049] Step S55: In response to the failure of the rectification implementation to reach the preset progress threshold corresponding to the violation level, identify the second supervisor and generate a second notification message.

[0050] In this embodiment, the preset progress thresholds are set according to the violation level: the progress threshold for minor violations is that the distance exceeding the line reaches zero by the rectification deadline; the progress threshold for general violations is that the distance exceeding the line is ≤10cm or the reduction rate of the distance exceeding the line is ≥80% by the rectification deadline; the progress threshold for serious violations is that the distance exceeding the line is ≤15cm or the reduction rate of the distance exceeding the line is ≥70% by the rectification deadline. If the rectification implementation is found to have failed to meet the above thresholds, it indicates that the user with primary responsibility has failed to rectify effectively or has refused to rectify, and a supervision process needs to be initiated.

[0051] The second supervisor is a community grid administrator. A pre-set supervisor database stores the grid administrator's name, contact information, the community area they are responsible for, and the unique identifiers of associated shops. Based on the shop's unique identifier in the alarm information, the jurisdiction of the shop is determined, and then the corresponding grid administrator is matched as the second supervisor.

[0052] The second notification message is generated based on a preset supervision template. The template includes shop information, details of the over-limit operation (distance exceeding the limit, violation level, rectification deadline, and non-compliance details), on-site supervision requirements (such as verifying the over-limit situation, explaining the rectification requirements to the responsible person, and supervising the responsible person to rectify immediately), supervision and verification deadline (such as completing the on-site verification within 1 hour), and a link for the second supervision review. For example, the second notification message might be: "[XX Community Management Service Platform] Dear Grid Administrator, a shop in your jurisdiction (Unified Social Credit Code: 91440300XXXXXXXXXX) is operating beyond the limit (distance exceeding the limit by 35cm, violation level: general violation; the operator has been notified to rectify within 2 hours, but as of now, the distance exceeding the limit is still 30cm, failing to meet the rectification progress threshold). Please go to the site for verification within 1 hour, supervise the operator to complete the rectification immediately, and after rectification, click the review link to submit the verification results: http: / / yyyyyy.yyyy.yyyy." Step S56: Send a second notification message to the second supervisory user, informing them to conduct on-site verification and urging the first responsible user to complete the rectification.

[0053] The second notification message can be sent via SMS, government service platform, or community work group to ensure that grid administrators receive it in a timely manner. After the message is sent, the sending time and receiving status should be recorded for subsequent traceability. After receiving the notification, the grid administrator will go to the site to conduct supervision and supervise the rectification by the primary responsible user. After the rectification is completed, the grid administrator will submit the verification results (such as on-site photos and measurement results of the over-line distance after rectification) through the second supervision and review link.

[0054] The above-mentioned plan, by tracking the implementation of rectification in real time, promptly identifies problems of inadequate rectification, introduces grid administrators for on-site supervision, and forms a two-level handling mechanism, effectively improving the success rate of rectification of over-the-line business incidents.

[0055] Please see Figure 3 , Figure 3 This is a flowchart illustrating yet another embodiment of the method for handling over-the-line operation incidents according to this application. Specifically, it may include the following steps: Step S601: Based on the alarm information of the over-line operation event, identify the first responsible user and generate a first notification message, and send the message to the first responsible user.

[0056] In this embodiment, the first notification message includes a first rectification review link, a tiered rectification time limit, and a schematic diagram of the compliance operation boundary. For details, please refer to the foregoing embodiments, which will not be repeated here.

[0057] Step S602: Check whether a rectification completion statement has been received from the primary responsible user via the primary rectification review link before the graded rectification deadline.

[0058] If a statement is received within the rectification period, proceed to step S603; if no statement is received, proceed to step S603 after the rectification period has ended.

[0059] Step S603: Obtain the rectification and implementation status of the over-the-line operation incident.

[0060] Specifically, real-time video streams are acquired using high-definition cameras, and the distance exceeding the line is calculated using the door line coordinates to determine whether the rectification implementation has reached a preset progress threshold. If the threshold is reached, it indicates that the rectification is effective, and step S610 is executed; if the threshold is not reached, step S605 is executed.

[0061] Step S604: Check whether the rectification implementation meets the preset progress threshold.

[0062] If satisfied, proceed to step S610 (mark the event as "compliant and closed"); if not satisfied, proceed to step S605.

[0063] Step S605: Determine the second supervisory user based on the alarm information and generate a second notification message.

[0064] The second notification message includes a link to the second supervisory review, the supervisory review timeframe, and guidelines for handling cases exceeding the deadline. For details, please refer to the aforementioned embodiments; they will not be repeated here.

[0065] Step S606: Send a second notification message to the second supervisory user.

[0066] Step S607: Check whether the on-site verification results sent by the second supervisor user through the second supervisor review link have been received before the supervisor verification deadline.

[0067] If the verification result is received, proceed to step S608; if not, proceed to step S612.

[0068] Step S608: Cross-verify the rectification effect by combining video data.

[0069] Specifically, the on-site inspection photos or videos submitted by the second supervisor are extracted and compared with real-time video data captured by a high-definition camera to verify whether the distance exceeding the line after rectification is 0 (compliance requirement). For example, if the on-site photos submitted by the supervisor show that the distance exceeding the line is 0, and the real-time video stream verifies that there is no exceeding of the line in multiple consecutive frames, then the rectification effect is deemed to have met the standard; if the photos show that there is still exceeding of the line after rectification, or if there is a contradiction between the real-time video and the photos, then the rectification effect is deemed to have failed to meet the standard.

[0070] Step S609: Check whether the rectification effect meets the compliance requirements (the distance beyond the line is 0).

[0071] If satisfied, proceed to step S610; otherwise, proceed to step S611.

[0072] Step S610: Mark the off-line operation event as "Compliance Closed".

[0073] After the incident is closed, relevant materials such as alarm information, notification records, rectification tracking data, and supervision and verification results are stored to form a complete handling file, which is convenient for subsequent query and statistical analysis.

[0074] Step S611: Repeat step S606 and subsequent steps, and attach the mandatory rectification notice template.

[0075] The second resent notification message includes a template of a mandatory rectification notice related to urban management enforcement. The supervisor can present this to the primary responsible user on-site, clearly informing them that if rectification is still not completed, the matter will be reported to the urban management enforcement department for punishment, thus strengthening supervision. If the rectification effect is still not met after two consecutive resentments, proceed directly to step S612.

[0076] Step S612: Report the incident of operating outside the designated area, along with video evidence, notification records, supervision records, and shop information, to the urban management law enforcement department.

[0077] The submitted materials include complete records of the incident handling process and relevant evidence, which facilitates the urban management law enforcement department to quickly understand the situation and take punitive measures in accordance with the law (such as warnings, fines, orders to suspend business for rectification, etc.) to completely resolve the problem of operating beyond the permitted area.

[0078] The above-mentioned plan, through a closed-loop management of the entire process of self-rectification by the responsible person, rectification tracking, supervision and verification, cross-verification, and reporting to law enforcement, ensures that incidents of operating beyond the permitted scope are effectively handled. This not only improves the efficiency of handling the situation but also guarantees the effectiveness of the handling, while providing complete archival data support for subsequent urban management.

[0079] This application provides a method for handling over-the-line business operations. After obtaining alarm information about over-the-line business operations in the community, based on the unique identifier of the shop and the violation level in the alarm information, the first responsible user for handling the alarm information is determined, and a first notification message with rectification guidelines corresponding to the violation level is generated. Finally, the first notification message is sent to the first responsible user, notifying them to complete the rectification of the over-the-line business behavior within the rectification time limit matched with the violation level. In the over-the-line business operation handling scheme provided in this application, alarm information containing key information is generated by combining community video data with door line coordinate calculation, which can achieve accurate identification and complete information collection of over-the-line business operation events, and can detect events without manual intervention. Determining the first responsible user based on the unique identifier of the shop and the violation level and generating a targeted notification message can ensure that the notification accurately reaches the responsible person, and that the rectification requirements are adapted to the degree of violation, avoiding excessive requirements while ensuring the rectification efforts, reducing communication costs and ineffective handling, thereby improving the efficiency of handling over-the-line business operation events. To facilitate better implementation of the over-line operation incident handling method of the embodiments of this application, the embodiments of this application also provide an over-line operation incident handling device, wherein the meanings of the terms are the same as those in the over-line operation incident handling system described above, and specific implementation details can be found in the description of the system embodiments.

[0080] Please see Figure 4 , Figure 4 The diagram below illustrates the structure of the over-line operation incident handling device provided in this embodiment. Specifically, the over-line operation incident handling device may include an acquisition module 201, a determination module 202, and a sending module 203, as follows: The acquisition module 201 is used to acquire alarm information of community over-line business events; the alarm information is generated by combining community video data with door line coordinates and includes the over-line distance, unique shop identifier, violation level and event duration; The determination module 202 is used to determine the first responsible user for handling the alarm information based on the unique identifier of the store and the violation level in the alarm information, and generate a first notification message with rectification guidelines corresponding to the violation level. The sending module 203 is used to send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business behavior within the rectification time limit matched with the violation level.

[0081] This application provides a device for handling over-the-line business operations. After the acquisition module 201 acquires alarm information about over-the-line business operations in the community, the determination module 202, based on the unique identifier of the shop and the violation level in the alarm information, determines the first responsible user for handling the alarm information and generates a first notification message with rectification guidelines corresponding to the violation level. Finally, the sending module 203 sends the first notification message to the first responsible user, notifying them to complete the rectification of the over-the-line business behavior within the rectification time limit matched to the violation level. In the over-the-line business operation handling solution provided in this application, alarm information containing key information is generated by combining community video data with door line coordinate calculations, enabling accurate identification and complete information collection of over-the-line business operations, allowing for event detection without manual intervention. Determining the first responsible user based on the unique identifier of the shop and the violation level and generating a targeted notification message ensures that the notification accurately reaches the responsible person, and that the rectification requirements are adapted to the degree of violation, avoiding excessive demands while ensuring the effectiveness of rectification, reducing communication costs and ineffective handling, thereby improving the efficiency of handling over-the-line business operation events. Furthermore, embodiments of this application also provide an electronic device, such as... Figure 5 As shown, it illustrates a structural schematic diagram of the electronic device involved in the embodiments of this application, specifically: The electronic device may include components such as a processor 301 with one or more processing cores, a memory 302 with one or more processor-readable storage media, a power supply 303, and an input unit 304. Those skilled in the art will understand that... Figure 5 The electronic device structure shown does not constitute a limitation on the electronic device and may include more or fewer components than shown, or combine certain components, or have different component arrangements. Wherein: Processor 301 is the control center of the electronic device. It connects various parts of the electronic device via various interfaces and lines. By running or executing software programs and / or modules stored in memory 302, and by calling data stored in memory 302, it performs various functions and processes data, thereby providing overall monitoring of the electronic device. Optionally, processor 301 may include one or more processing cores; preferably, processor 301 may integrate an application processor and a modem processor. The application processor mainly handles the operating system, user interface, and applications, while the modem processor mainly handles wireless over-the-horizon operation event handling. It is understood that the modem processor may not be integrated into processor 301.

[0082] The memory 302 can be used to store software programs and modules. The process 301 executes various functional applications and operational event handling methods by running the software programs and modules stored in the memory 302. The memory 302 may mainly include a program storage area and a data storage area. The program storage area may store the operating system, application programs required for at least one function (such as sound playback function, image playback function, etc.), etc.; the data storage area may store data created according to the use of the electronic device, etc. In addition, the memory 302 may include high-speed random access memory, and may also include non-volatile memory, such as at least one disk storage device, flash memory device, or other volatile solid-state storage device. Accordingly, the memory 302 may also include a memory controller to provide the process 301 with access to the memory 302.

[0083] The electronic device also includes a power supply 303 that supplies power to various components. Preferably, the power supply 303 can be logically connected to the processor 301 through a power management system, thereby enabling functions such as charging, discharging, and power consumption management through the power management system. The power supply 303 may also include one or more DC or AC power supplies, recharging systems, power fault detection circuits, power converters or inverters, power status indicators, and other arbitrary components.

[0084] The electronic device may also include an input unit 304, which can be used to receive input digital or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control.

[0085] Although not shown, the electronic device may also include a display unit, etc., which will not be described in detail here. Specifically, in the embodiments of this application, the processing 301 in the electronic device loads the executable files corresponding to the processes of one or more applications into the memory 302 according to the following instructions, and the processing 301 runs the applications stored in the memory 302 to realize various functions, as follows: Obtain alarm information for community over-the-line business operations; based on the unique identifier of the shop and the violation level in the alarm information, determine the first responsible user for handling the alarm information and generate a first notification message with rectification guidelines corresponding to the violation level; send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business operations within the rectification time limit matched with the violation level.

[0086] For details on the implementation of each of the above operations, please refer to the previous examples, which will not be repeated here.

[0087] After obtaining alarm information about operating outside designated areas in the community, this application determines the first responsible user for handling the alarm information based on the unique identifier of the shop and the violation level in the alarm information, and generates a first notification message with rectification guidelines corresponding to the violation level. Finally, the first notification message is sent to the first responsible user, notifying them to complete the rectification of the operating outside designated areas within the rectification time limit matched with the violation level. In the solution for handling operating outside designated areas provided in this application, alarm information containing key information is generated by combining community video data with door line coordinate calculations, which can achieve accurate identification and complete information collection of operating outside designated areas events, and can detect events without manual intervention. Determining the first responsible user based on the unique identifier of the shop and the violation level and generating targeted notification messages can ensure that the notification accurately reaches the responsible person, and that the rectification requirements are adapted to the degree of violation, avoiding excessive requirements while ensuring the rectification efforts, reducing communication costs and ineffective handling, thereby improving the efficiency of handling operating outside designated areas events.

[0088] Those skilled in the art will understand that all or part of the steps in the various methods of the above embodiments can be performed by instructions, or by instructions controlling related hardware. These instructions can be stored in a processor-readable storage medium and loaded and executed by a processor.

[0089] Therefore, embodiments of this application provide a storage medium storing a plurality of instructions that can be loaded by a processor to execute steps in any of the over-line operation event handling methods provided in embodiments of this application. For example, the instructions can execute the following steps: Obtain alarm information for community over-the-line business operations; based on the unique identifier of the shop and the violation level in the alarm information, determine the first responsible user for handling the alarm information and generate a first notification message with rectification guidelines corresponding to the violation level; send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business operations within the rectification time limit matched with the violation level.

[0090] For details on the implementation of each of the above operations, please refer to the previous examples, which will not be repeated here.

[0091] The storage medium may include: read-only memory (ROM), random access memory (RAM), disk or optical disk, etc.

[0092] Since the instructions stored in the storage medium can execute the steps in any of the over-line operation event handling methods provided in the embodiments of this application, the beneficial effects that any of the over-line operation event handling methods provided in the embodiments of this application can achieve can be realized. For details, please refer to the previous embodiments, which will not be repeated here.

[0093] The foregoing has provided a detailed description of a method, apparatus, electronic device, and storage medium for handling over-line operation incidents provided in the embodiments of this application. Specific examples have been used to illustrate the principles and implementation methods of this application. The descriptions of the embodiments above are only for the purpose of helping to understand the method and core ideas of this application. At the same time, for those skilled in the art, there will be changes in the specific implementation methods and application scope based on the ideas of this application. Therefore, the content of this specification should not be construed as a limitation of this application.

Claims

1. A method for handling incidents of operating beyond permitted boundaries, characterized in that, include: Obtain alarm information for community-wide business operations exceeding permitted limits; the alarm information is generated by combining community video data with door line coordinates and includes the distance exceeding the permitted limits, the unique identifier of the shop, the level of violation, and the duration of the event; Based on the unique identifier of the store and the level of violation in the alarm information, the first responsible user for handling the alarm information is determined and a first notification message with rectification guidelines corresponding to the level of violation is generated. Send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business behavior within the rectification period that matches the level of violation.

2. The method according to claim 1, characterized in that, After sending the first notification message to the first responsible user, the method further includes: The rectification and implementation of the over-the-line business operation incidents are tracked in real time through community video data; In response to the fact that the rectification implementation status has not reached the preset rectification standard corresponding to the violation level, a second supervisory user is identified to handle the alarm information and a second notification message with on-site supervision requirements is generated. The second notification message is sent to the second supervisory user, notifying the second supervisory user to conduct on-site verification and urge the first responsible user to complete the rectification.

3. The method according to claim 2, characterized in that, The first notification message includes a first rectification review link, a graded rectification time limit, and a diagram illustrating the boundaries of compliant operation; before obtaining the rectification implementation status of the overstepping operation incident, the method further includes: Check whether a rectification completion statement was received from the first responsible user via the first rectification review link before the tiered rectification deadline; The acquisition of the rectification and implementation status of the over-line operation incident includes: In response to receiving the rectification completion declaration before the graded rectification deadline, the rectification implementation status is obtained by re-measuring the distance exceeding the line through video data; or, in response to not receiving the rectification completion declaration before the graded rectification deadline, the rectification implementation status is obtained by continuously monitoring the exceeding the line status through video data.

4. The method according to claim 3, characterized in that, Obtaining the rectification implementation status includes: Acquire real-time video streams and preset gate coordinate data of the location where the over-line operation incident occurred; The coordinates of the items being sold in the real-time video stream are compared frame by frame using a pixel coordinate conversion algorithm. Based on the comparison results, the reduction rate of the distance exceeding the line is calculated to determine whether the rectification and implementation meet the stage requirements.

5. The method according to claim 2, characterized in that, The second notification message includes a link to the second supervisory review, the supervisory review time limit, and guidelines for handling overdue cases. After sending the second notification message to the second supervisory user, the method further includes: Check whether the on-site verification results sent by the second supervisor user through the second supervisor review link have been received before the supervisor verification deadline; In response to receiving the on-site inspection results before the said supervision and inspection time limit, the rectification effect is cross-verified in combination with video data; Based on whether the rectification effect meets the compliance requirements (the distance to the line is 0), determine whether to re-execute the step of sending the second notification message to the second supervisory user.

6. The method according to claim 5, characterized in that, The method further includes: If the on-site inspection results are not received within the specified supervision and inspection period, the incident of operating outside the designated area, along with video evidence, notification records, and shop information, will be reported to the urban management law enforcement department.

7. The method according to claim 1, characterized in that, The violation level is determined based on the distance and duration of the violation; the process of identifying the primary responsible user for handling the alarm information based on the unique identifier of the store and the violation level in the alarm information, and generating a first notification message with rectification guidelines corresponding to the violation level, includes: Based on the unique identifier of the shop, a preset database of shop responsible persons is matched to extract the contact information and business license scope of the primary responsible user. Select the corresponding rectification guide template based on the level of violation; Based on the distance to the line, duration, and rectification guide template in the alarm information, a first notification message is generated.

8. The method according to claim 7, characterized in that, The step of matching the store's unique identifier with a pre-set database of store responsible persons, extracting the information of the first responsible user, and selecting the corresponding rectification guidance template includes: The unique identifier of the shop is matched with the registration identifier in the preset shop responsible person information database to obtain the name, mobile phone number and emergency contact information of the first responsible user; The level of detail in the rectification guidelines is determined based on the severity of the violation. Based on the specific requirements in the aforementioned guidelines for adjusting and rectifying over-line distances, a suitable rectification guideline template was obtained.

9. The method according to claim 8, characterized in that, The pre-set store responsible person information database contains associated data such as the store's unique identifier, operator information, business address, registered door coordinates, and business license scope; the process of accurately matching the store's unique identifier with the registration identifier in the pre-set store responsible person information database to extract the first responsible user information includes: In the pre-set database of information on responsible persons for shops, records whose registration identifiers are completely identical to the unique identifiers of the shops are selected, and the corresponding contact information of the operators and related business information are extracted as the primary responsible user information.

10. A device for handling overstepping business incidents, characterized in that, include: The acquisition module is used to acquire alarm information of community over-the-line business events; the alarm information is generated by combining community video data with door line coordinates and includes the over-the-line distance, the unique identifier of the shop, the violation level and the duration of the event; The determination module is used to determine the first responsible user for handling the alarm information based on the unique identifier of the store and the level of violation in the alarm information, and generate a first notification message with rectification guidelines corresponding to the level of violation. The sending module is used to send the first notification message to the first responsible user, notifying the first responsible user to complete the rectification of the over-the-line business behavior within the rectification time limit matched with the violation level.

11. An electronic device, characterized in that, include: A memory, a processor, and a processor program stored in the memory and executable on the processor, wherein the processor executes the program as steps of the over-the-horizon business incident handling method as described in any one of claims 1 to 7.

12. A storage medium, characterized in that, The computer processing program is stored and can be loaded by a processor to execute the superline operation event handling method as described in any one of claims 1 to 7.

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