Intelligent operation and maintenance alarm hierarchical response system and method based on multi-source event monitoring

By using a multi-source event collection and intelligent hierarchical response mechanism, the problems of difficult multi-source event monitoring, single alarm response, and low reliability of telephone calls in IT operation and maintenance monitoring tools are solved, and efficient hierarchical response to operation and maintenance alarms and resource optimization are achieved.

CN122243391APending Publication Date: 2026-06-19SHANGHAI AIZHI KANGNEI TECH CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
SHANGHAI AIZHI KANGNEI TECH CO LTD
Filing Date
2026-03-17
Publication Date
2026-06-19

AI Technical Summary

Technical Problem

Existing IT operations and maintenance monitoring tools cannot monitor multiple event sources simultaneously, have a single alarm response mechanism, lack an escalation mechanism, have low reliability of telephone calls, lack intelligent handling of parent-child work orders, are difficult to configure and manage, and have rigid escalation strategies that do not take time factors into account.

Method used

It employs a multi-source event acquisition module, an intelligent triage engine, a time window calculation module, and a hierarchical response execution module to achieve intelligent association between parent and child work orders, dual-level escalation of emergency events, time window triggering of routine events, and dual-channel fault tolerance for telephone calls, supporting flexible configuration for multiple tenants and multiple teams.

Benefits of technology

It enables intelligent monitoring and tiered response to maintenance events, improves alarm response efficiency, reduces false alarms and disturbances, and enhances the reliability of telephone calls and resource utilization.

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Abstract

This invention provides an intelligent operation and maintenance alarm hierarchical response system and method based on multi-source event monitoring. The system includes: a multi-source event acquisition module for acquiring operation and maintenance work orders from multiple different operation and maintenance systems; an intelligent triage engine for determining pending work orders based on parent-child work order relationships, and classifying unconfirmed pending work orders as either urgent or routine events based on work order priority and the corresponding processing team type; a time window calculation module for determining the effective notification time based on the work calendar, shift time, and exclusion period; and a hierarchical response execution module configured to: initiate a phone call to the first-level contact when the work order is an urgent event; initiate a phone call to the second-level contact if the work order is not confirmed within the timeout period; and select the appropriate contact to call based on the work order duration if the work order duration has expired and the current time is within the effective notification time range when the work order is a routine event. This invention enables intelligent monitoring and hierarchical response to operation and maintenance events, improves alarm response efficiency, and reduces false alarms.
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